Ola Cabs / ANI Technologies Complaints & Reviews

Address: 122001

Hi

I have book Ola cab on[protected] with CRN[protected] on 12.36PM. After that two time I speak with driver and he confirm that he will be reaching with in soon but he could not reach. I was waiting him and the I tried to call him but he could not pick my phone. I wait him 1.20PM but he could not reach even not pick my phone and cancel his booking then I come to know that he will not come. My Plight was on 2.50Pm so I start searching new taxi and I could not catch plight.

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praveen777

from Salem, Tamil Nadu

Nov 20, 2015

1 OLA should return his claim

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Address: Bangalore, Karnataka, 560085

Website: OLA mobile app

First I booked a cab of taxiforsure through ola app with my pre paid account, details : Receipt for Booking ID TFS-PP-C42627754 Driver details: Amaresh(Tata indica, KA36A5551), [protected].Driver reason for rejection of ride is, he doesn't know the destination, so he wanted me to cancel the ride from my side where I don't have the option to cancel it in that ola app) since I had an appointment with my doctor in cloud nine, old airport road, I booked another cab from same app and reached hospital.By the time I reached the hospital, I got another bill details: Olacabs invoice for CRN[protected], with Rs.323 which I actually used. I expect a refund of Rs.122 into my account, or the company has to face the consequences. If the same is not happening, I will be approaching the consumer court for the same with large compensation.

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Address: Coimbatore, Tamil Nadu, 641020

Website: www.olacabs.com

I have booked a cab, through OLA App from Periyanaickenpalayam to R.S Puram, Coimbatore (roughly 17 Kms) by 09:55 am. I have booked cab for 05:30 pm, bearing the ref.No. CRN[protected]. Till 05:20 pm i did'nt received any calls or any sort of driver information message from OLA. On contacting the customer support, i received a sms stating contact no. of the driver. On contacting him, he replied that he is too far away from the place. I contacted customer support again and came to know that the issue behind this problem is that it was cancelled by the driver himself "JUST LIKE THAT". It is utter waste to have this fake App downloaded in my smart phone and relying on this for our urgency looks foolish. Even if it could have informed well in advance, i could have planned for some alternative arrangements. Whether OLA would bear such losses of its cutomers ? Having a support team, and rendering such outdated services is not we expect from OLA. Frustrated out of such poor service,

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Address: Gurgaon, Haryana, 122001

Ola Cab Cheating customer in Ola Money Management

I booked a cab thru Ola Application. After booking I got the phone number of the drive who accepted the booking.

I called the driver and asked if payment can be done thru Ola Money in which I have a balance in the same account. He confirmed that yes payment will be done thru Ola money.

After reaching the destination, he asked for the complete amount and said as Ola money did not have the cab so they send me.

First – There is not surety that you will get the cab from Ola with the driver who is verified.
Second – No sure if the drive accept payment thru Ola money.

When I complaint about this in Ola cab customer care, they said. You should have called Ola customer care at the time of incident and the amount did not get deducted from Ola money due to some connectivity issue.

Means – Ola Cab is not accepting their fault.

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I had booked a sedan cab in Ahmedabad well in advance i.e @5 hours before the travel time. I had to go Railway station and had a train at 10.30 PM from Ahmedabad and my travel booking time was 9.05 PM. I did not received any communication from Ola regarding driver and cab details till 8.50 PM so i called up support team for the same. The support team said sorry and wait for the details. Eventually they send the details of a Mini cab instead of Sedan so again i called up to the support team but they said at present no cab is available and we dont have any option. I asked about such a irresponsible behavior and said that should i post such a case on social media and i surprise to listen that ok sir you can do what ever you wish and we dont bother and care. Really surprised with the attitude and behavior for being in such a valuable service industry. Eventually i had to book with other service provider to reach my destination on time.

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Address: 110015

Website: Driver Against complaint

Im book a cab Driver told me im not going write now im busy for some one cut my and i will aging call back driver no SWITCH OFF so please focus this complaint that's not joking ... otherwise i will tek a strong action for OLA CAB DRIVER&COMPANY DRIVER NAME-SABAR SINGH RAUTELA CAR NO- DL 1RT 2647 CAR- WHITE WAGNOR

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Address: Rangareddy, Andhra Pradesh, 500072

Website: www.olacabs.com

I had booked OLA taxi at evening 7 PM. As i need to attend the function i booked ola taxi and said diver as the boarding point at JNTU, Kukatpally, Hyderabad. I got a contact of driver and i called him as a response he said wrong number and made me to pay min of 58 rupees. I didn't even traveled in the taxi and the money has debited from my ola app. this is really an hopeless thing. please take action regarding this.

Diver Name: Prem Kumar Patnam
Mobile no. : +[protected]
Car Reg no.: TS15 UA5124
Fare: Rs 49(2km)+ Rs 6extra km+ Rs 1.5 toll (without travelling in this taxi)

Compliant from: Pradeep Poojary
Mobile No.: [protected]

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Address: 560095

Website: www.olacabs.com

On 15/11/2015, I have booked a cab from Majestic(Bangalore) to Yeswanthpur at 10.30PM. Distance is around 7 Km. I thought cost will come around 200 bucks. But after i have reached the place they have charged me 576 Rs. I didnt have 500 in my pocked. I have rushed to ATM and took money and gave it the Driver. I was really frustrated. I checked the bill They have charged 540 for first 30 KM. (Earlier in Pune they have charged me 767 for 22 KM) (they have charged 2.1 Extra for Peak time). Later i have checked the rate card for Bangalore. Actually that is for Airport Pick up and Drop. And i have called their customer care yesterday they have said you have tagged as airport pick up. I am wondering how they will come to Majestic Bus stand to Pick from Airport? It is totally their mistake and I have asked to give back my money to my bank account. But they have refused it. They are saying they can give only on Ola Money. After all this i don't want to use their service. What i will do with that Ola money. I dont want to keep my money in Ola and down want to give them more business. What if i didnt check about their rate card. Then they would keep my money. This is cheating. All out there aware about OLA cheating

+1 photos

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Address: Chennai, Tamil Nadu, 600125

Hi I booked Ola auto at Chennai today at 09:00 AM. Mr. Shanmugam ( auto driver) auto no TN09AV3791 had accepted the request and reached my house within 5 mins. I have to travel to Manapakkam from Jafferkhanpet. Driver suddenly asked me to pay Rs. 250/- and he cannot accept the payment as per the meter due to water logging after heavy rain at Chennai ( water in the area where I travelled was totally drained out and not even a drop of water we could find on the road). I agreed to pay as I have to travel urgently and suddenly the driver told me to pay Rs. 300/- . I was shocked and refused to pay 300/- saying no water on the road and the road is also in a very good condition. The driver Mr. Shanmugam told me to get out of the auto very rudely. Then I have to book an other auto and to travel. It was such a bad experience we have with Ola.

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Address: New Delhi, Delhi

On 6th nov. i was in delhi. And want to book sedan cab, because i was having 5-6 bags of luggage . Bt in cab type option nothing such was available. At last i end up booking mini, and in mini cab also luggage space was blocked with CNG cyclinder. I have mailed a complaint also regarding that. They said to re installe the app. I hav done that also. Still m having problem. Next month m again going to delhi. Nd i want to book a sedan. Bt still no option is available for that. since tomorrow i hav mailed 3 times. There is no rply from them.

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Address: Hyderabad, Andhra Pradesh, 500018

Website: www.olacabs.com

Driver did not come as on time CRN[protected] when I called the driver he said he will take 15 mins to come. There was not intimation from driver at the last minute he said he will take this lead me to cancel the cab and book other one. We were late and could not catch the flight on time. Frustrated and harrased mentally.Booked another flight for 5041 Rs, Wasted my whole day missed meeting at delhi. Please look into this issue. On complaint they are saying pls give a no show certificate. Once we give that they are now saying will give 300 ola money then 500 ola money. their below article says ola take the responsibility of refunding the money. I was frustrated, harassed whole day by sitting at airport, loss of money loss of time. http://trak.in/tags/business/2013/09/04/ola-cabs-airport-ontime-flight-airfare-r...⇄ Why should I suffer when the fault is at Ola's end? Why should I bear the loss of money for booking a new flight of 5k, loosing my entire day, missing the meeting at Delhi? I was having the terrible pain of my life?? I have posted in Twitter for this complaint. I will also take facebook now to describe this issue and spread this pain and what you have done this so far?? Attached is the missed flight ticket and the new booked ticket for your reference. Let me know what more information you would need to give the compensation and refund my loss?

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S

shweta25sep

from Hyderabad, Telangana

Nov 19, 2015

Refund the money

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nandan436

from Hyderabad, Telangana

Nov 19, 2015

This is a big blunder from OLA which cannot be tolerable .The service was very poor from OLA cabs they should take the responsibility and should refund the money. People will avoid OLA cabs if the same service was provide by them.

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S

Santosh Uttarakawatam

from Hyderabad, Telangana

Nov 19, 2015

Don't make us a FOOL by publishing this type of information via newspapers or social media

http://timesofindia.indiatimes.com/city/bengaluru/Olacabs-to-refund-fares-for-mi...⇄

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Harish Kumar 2015

from Hyderabad, Telangana

Nov 19, 2015

Refunding the money ten times to flight ticket also will not give his valuable time. Shame on OLA Cabs.

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Harish Kumar 2015

from Hyderabad, Telangana

Nov 19, 2015

Refunding the money ten times to flight ticket also will not give his valuable time. Shame on OLA Cabs.

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D

Deepika Koyalkar

from Hyderabad, Telangana

Nov 19, 2015

OLA Drivers are responsible to drop at their destinations in time, if this is not happening then don't promise to do ON TIME SERVICE, people will at least take alternatives instead of waiting for OLA ( Which can be a huge loss like in above case).

I have also read this article
http://timesofindia.indiatimes.com/city/bengaluru/Olacabs-to-refund-fares-for-mi...⇄

My suggestion is to refund money because its clear that OLA is not on time and not even mentioned the reason to cancel/delay.

Why should we wait for u when we are paying you.

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Pularaju

from Hyderabad, Telangana

Nov 19, 2015

Its OLA Mistake in that last minute how to cancel cab. At least refund money

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I

iiiabhiiii

from Mumbai, Maharashtra

May 23, 2016

Extra charges as peak time charge

I was not informed about extra charges in form of peak charges. This has been charged to me. Please have a look. OLA INVOICE NO.69496411 22 Mar, 2015

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S

Shradha1222

from Bijnor, Uttar Pradesh

Jun 15, 2016

About te driver

I booked a cab from Ola app today morning, the details are as follows:

NARENDER ([protected]) white WagonR DL-01RT4849.

The driver misbehaved with my mother and sister.
Also, he denied to show his ID proof.
Attaching an image of the driver. Please take an action as soon as possible

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S

sai_priyaT

from Chennai, Tamil Nadu

Jun 16, 2016

Need Details for my trip

I have booked the cab on 26th jan 2015 from Coimbatore Railway station to podanur, which is approximately 9km. CNR33079776. Driver has charged 178 rupees for this trip. Provide me the details for this trip.

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kiruphakaran c

from Chennai, Tamil Nadu

Jun 17, 2016

Fraud Driver

Hai,
I have booked a ride dated(9.6.2016) time 8:38PM., i was intimated that driver named RAMESH K R will pick me up., i was waiting and that fraud have strated the ride and was riding somewhere with out me., the incident was a real fraud and changed my reputation i had on OLA cabs., I have attached the details below.

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G

Gopal Sanyal

from Delhi, Delhi

Jun 22, 2016

I made you aware of similar incidents well in advance in october 2014. you did not listen. now suffer.

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M

ME Mathews

from Vasai-Virar, Maharashtra

Dec 20, 2016

I too had similar experience on 19 Dec 2016 when they abruptly cancelled confirmed cab booking without any advance information and I missed my Flt from Mumbai Intl. Airport. One should never trust OLA or else be prepared for mental agony and harassment. Why the Govt is not punishing such unscrupulous agencies causing such hardship and harassment to common man. There should be a system to deal with OLA like unscrupulous operators and their license should be cancelled and the victim should be compensated.

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I

Iqballone

from Sambalpur, Odisha

Mar 28, 2017

I booked the ola cab at 3:40 am was supposed to reach airport before 5:00 am. Driver picked me up and after driving 2kms said his car has some problem. After trying to book another cab ola application was crashing, was not able to book another after driver droped me just 2kms away from home. Booked another cab but till then i had missed my flight.

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S

SPMara

Apr 28, 2017

Booked OLA a day in advance from Pune for next day 4:00AM for a Air line flight at 5:45 AM. In the morning it showed up as cancelled in OLA App ?! and by the time I could arrange different transportation, missed the flight which cost me 15, 000 Rs ! and missed important meetings :)

Waring : think again before booking OLA in advance

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S

swathi ts

from Bengaluru, Karnataka

Sep 7, 2017

did u get the refund?

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B

brajkishore dubey

from Bengaluru, Karnataka

Dec 20, 2017

Hi ola team,
First time ever experiencing a worst services from ola .

here the story :-
I booked the advance cab on 8 dec at 5 around pm for 6 o'oclock pick up as i have a scheduled train from sbc (railway station near by majestic) to bpl (madhypradesh bhopal ) at 8 o'clock
But at the last time driver has cancelled the drive . back to back 2 cab got cancelled.
and booked 3rd cab and that is came at 6:45 and could not able to reach station at schuled time that is 8 o'clock . We reached around 8:15 or 8:20 .

In hurry worry i dint get the time to file a request or take a legal action on ola now i got the time i need my complete compensation/loss that i have incurred purely because of ola .
I was traveling to my native as i was having my engagement on 11th on dec . finally i am back and writing this mail .
I have mentally disturbed a lot, my professional and personal thing got impacted because of cab driver canceled the drive.

I had suffred a lot, when i missed my train from sbc at 8 o'clock then i went to ypr (yeswantpur railway station ) and took a general ticket to travel 1800 km and that was really horrible and pathetic journey for me (totally nightmare) and i can not forget that night as i had to travel anyhow as i was having mine engagement ceremony.

still a lot of thing is there that i want to share with you guys and scared to take the service from ola . and one more thing driver has cancelled the drive and i have been charged 50 rs 2 times . seriously not expecting from ola at least .

and for writing this mail i am using my precious time which i could use in my work and ultimately that thing is impacing me till now .

my registered mobile no:- [protected] (on ola )

mentioning the CRN number here because of that i missed my train :-
CRN [protected] time 6:07 pm
CRN [protected] time 6:19 pm

i have travelled with this cab
CRN [protected]

--
time 6:25 but cab came at 6:45 and look like he dint able to make it at 8 o'olock as per my scheduled arrival of my train .

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Address: 500076

Website: www.olacabs.com

My relative booked a Ola cab to drop me from residence to Secunderabad Railway station on 6th November at 11 AM. We have availed service and cab driver charged Rs 130 from us. Latter I came to know that my relative had cash account with ola cab and the charges were debited from his account also. The driver thus cheated us Rs 130. Though the amount is not big, the morality of the driver and the Ola operators are not trust worthy. Suryanarayana Malapaka

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Address: Chennai, Tamil Nadu, 600075

I booked ola cab for 16-nov-15 monday. I booked one day before crn[protected]. But ola cancelled at the last moment saying no cab near by... if they send cab only if nearby then what is the meaning for advance booking... worst service... im from chennai [protected]

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Address: Bangalore, Karnataka, 560078

Website: www.olacabs.com

I picked up ola cab today from JP Nagar to Bangalore Airport at 7:45am. The fare to drop airport comes in range Rs 600 to Rs 800. Ola charged me Rs 1900. There should be some rules to stop these kinds of cheating. Same day I landed in Mumbai took from Chhatrapati Shivaji Domestic airport to Marol Naka which 3.9Km distance. Ola charged me Rs404 for that distance. I am not sure there will be any justice to this complain but I think some action has to be taken for this cab service. Pick hours or office hours customer needs a cab, there should not be any hike of price during these times. Anybody raising there price during the pick hours is just cheating the customer and eating our money. Hope some actions will be taken on this.

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Address: 500018

On 16th Nov my brother had to fly from Hyd to Delhi . Flight was 'Air India' at 6.45. He had done web check in already and requested the cab to come sharp at 5.15 am at sanath nagar. I had booked the Ola Cab for Hyd Airport drop from Sanath nagar colony on 14 Nov night. I had asked them to report at 5am. Details---Ola Shweta! Your booking with CRN[protected] has been received for 16Nov, 5:15 AM. We look forward to having you onboard!

To my surprise driver did not call and I have to call the driver at 5am and he said will come within 15mins we waited till 5.17am and then phoned the driver but unfortunately, the cab driver was saying he will take another 15mins as his car is punctured out of frustration we had to call the head office to ask for another cab and then they said book other so we had to cancel the cab. Then my brother booked other cab CRN[protected] just to try his luck the new driver came at 5.40 am and he missed the flight by 5mins as the luggage checkin counter got closed 5min. Then, my brother has to book new air ticket for flight at 3.40 pm Rs. 5041, he had missed his important meeting and office at Delhi today. Will Ola compensate my wastage of money, time, loosing meeting and mental harassment? Pleas help and let me know what information you would need to refund the missed flight

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Address: Vadodara, Gujarat, 391410

Hi,

I used your service today. And it was worst experience. I feel I was cheated. Driver took different route, stopped for FUEL filling.

The same route I used on 9th Nov and it charged 162 and today it charged 296, why it has this much difference for same route.

On 9th distance was 15.57 km and today it was 25.62 for the same pick up and drop points.

This is clear that I was cheated by driver or something else.

Moreover, when driver stopped for Fuel filling I asked him to not to stop he just told me that he has to stop for it. This thing should not be happen, I am not here to pay for this too.

INVOICE NO.[protected]
INVOICE NO.[protected]

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Address: 410206

I have booked ola cab from cbd belapur to bhainder (53 Kms.) . but company charged to me rs.1840/-. please tell us if company charging @ 11/per km, then my bill will be come near Rs.583/- only. Invoice no.[protected]. date.15.11.15. please return my overcharge money otherwise i will take further necessary action.

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Address: 600063

Website: www.olacabs.com/car-rentals/chennai

CRN[protected]. I am from Perungalathur Chennai.yesterday I was in the city and around 4am I booked a mini cab from Ola and my message came saying your booking is confirmed and say Ola to your driver AYYAN RAJU([protected]) and I called the driver, surprisingly he said that he is very far away from my location and he couldn't come to me and also requested me to cancel my booking which I denied. So I called OlaCabs care, the guy said that he was sorry for my inconvenience and said he'll arrange another cab. Again the message came, say Ola to driver KANNAN([protected]). I called him and he said that he couldn't come because he was not nearby my location and to my shocking surprise; my ride had been cancelled by driver side. Again I called OlaCabs care and as always they were very sorry about my inconvenience which now I think they were just saying. And after how sorry were they, they said to arrange some alternatives for my ride because they were unable to arrange a cab for me. Actually I booked cab for Airport drop. My flight time is morning 6.30 am. I have tried many time ola cap customer care no response from OLA cap customer care.I have to arrange some alternative mean for my way to Airport. Anyhow at 5:30am I was able to find an auto and had to book it for 350 rupees(normally it would be around 150 on normal circumstances).

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Address: Howrah, West Bengal, 711106

Website: Ola mobile app

On 15th Nov, 2015, I booked an Ola cab. The driver was very far, so I thought of cancelling the same. But when I tried to cancel the ride, it showed me the fare amount for the ride I never took.Details:- ride distance=0.0 kms time taken 35 mins total bill 102 If the ride distance is 0 kms, how can somebody charge me????

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Address: Kanpur, Uttar Pradesh, 208016

Website: www.olacabs.com

CRN[protected]. I am from IIT Kanpur and yesterday I was in the city and around 9pm I booked a mini cab from Ola and my message came saying your booking is confirmed and say Ola to your driver Ravi Sharma([protected]) and I called the driver, surprisingly he said that he is very far away from my location and he couldn't come to me and also requested me to cancel my booking which I denied. So I called OlaCabs care, the guy said that he was sorry for my inconvenience and said he'll arrange another cab. Again the message came, say Ola to driver Anil Dwivedi([protected]). I called him and he said that he couldn't come because he was not nearby my location and to my shocking surprise, my ride had been cancelled by driver side. Again I called OlaCabs care and as always they were very sorry about my inconvenience which now I think they were just saying. And after how sorry were they, they said to arrange some alternatives for my ride because they were unable to arrange a cab for me. I stood by the road and talking on phone to OlaCabs and its drivers for 45 minutes to just find out that I have to arrange some alternative mean for my way to college. Anyhow at 10:30pm I was able to find an auto and had to book it for 350 rupees(normally it would be around 150 on normal circumstances).

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A

abhee2896

Aug 3, 2021

Pathetic drivers hired. Impolite behaviour towards customer. The driver refused to turn on the AC saying AC is not in working condition whereas AC was working fine. This is how this company charges for an AC ride and loot its customer. Great way of saving on petrol cost. PATHETIC!!!
Car number: MH47N4280
Driver Name: Dhirendre singh
City: Mumbai

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / ANI Technologies reviews & complaints page 420

Missed flight due to ola driver

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Double charges for single ride

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Booking cancellation at last minute without information

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Ola cab cheating customer in ola money management

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Unprofessional and careless services with rude behaviour

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Driver against complaint

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No response from diver

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Wrong Bill

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Driver asking for more money and being rude

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Not giving proper answers

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Flight missed since the driver did not come

Extra charges as peak time charge

About te driver

Need Details for my trip

Fraud Driver

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Cheating by driver

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Cancels at last moment

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Undue advantage from customer during pick hours

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Ola driver not on time

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I was cheated by ola

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Overrate taxi charges-reg

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Ola Cabs — Cancelling the ride after confirmation

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Amount deducted from my wallet

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Cancelling the ride after confirming

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