Ola Cabs — poor service

Address:Ahmedabad, Gujarat

I have booked car on 7th February morning at 3.15am for going to railway station. At 2.30 am I am getting message regarding cancelation of my ride and again after minute it messaged that your ride has been upgraded and driver naresh [protected] will pick up at 3.15am. As it was already 3.15 we called driver regarding why is still not came for pick up. he continuosly cut 3phone back to back. we called then from another number he imediately picked up the phone and we asked why didnt he come here then he sayed my car is not working well and i will not come and banged phone badly. then we again call him saying we have booked you now where will we go last minute at night for catching taxi then he said do one thing i will come to catch you but it wiill cost 300rs. how cheap. just was taking advantage of weakness. we call ola number but it was not responsive can you tell me how will we arrange soon another taxi for dropping at railway station that is 30min away from place. very bad service of ola not at all responsible for requirement of customer.
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Ola doesn't maintain a record of their auto drivers.! They dont even know their driver's contact details.! The customer care service is really poor..!
Dear Sir/Madam,

I am a loyal customer of OLA Cabs, however off lately their service quality has declined.

Soon after the booking, the driver calls up to seek directions and ask the drop location. Once he hears the drop location, he decides whether to proceed with picking the customer. In case he is not interested, he just fools the customer by saying he is on the way but actually does not turn up.

This has happened quite a few times with me and has caused major inconvenience.

I would request the relevant teams to please look into the matter.

Thank you
Yours'sincerely
Aditi
Guys please dont take ola cab because its service is very poor and the driver using abusing language
and the cab is not coming at time this ola cab service is disgusting and i'll book ola cab for airport the service man told that its coming in 20 min and the driver told for 1 hour and the driver told me that if you have so hurry then take another cab that driver is brijesh and his mobile no.[protected] car no.RJ34TA1094 so my suggestion for all of you that please dont book OLA cab not enough that

i will book another ola cab the driver is mr raj and mob no.[protected] and the car no.RJ14TA2627 he also told me the same line that if you have hurry then book another cab i'll book for 14:20 and the cab reach to me at 14:45 and the all OLA cab condition is very poor
SO PLEASE DONT BOOK OLA CAB...


Royal view Hotel
Jaipur (Raj)
mob.[protected]
Date 17/04/2015

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