Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a ola cab today 3:15am to the airport the driver did not turn up until 3:30am repeated calls to driver Debasish [protected] went unaswered Ola Cabs took no responsibility this cab service should be stopped Confirmed CRN 61714163 Hi Dr S Khan, Thank you for using Olacabs! Your Cab booking is confirmed. BOOKING DETAILS Booking time10:51 PM, 18 Feb 2015Pickup time03:15 AM, 21 Feb 2015Pickup addressJal Vayu Towers Flat F505 Beside Greenfield HeightsCar typeSedan

I had booked cab for 10:30 PM for 20-Feb-15. Booking id CRN62057534. I did not receive any communication on cab and driver details. When i called at 10:30 they told me cab is just 5 min away. I called again after 5 min, they told cab is reaching. Again i called and to my shock, they told my booking is cancelled ! Then they took my new booking and sent another cab at 11. I could have missed my flight. This is totally unprofessional. Other consumers, please be aware of this stupid Service

CRN 62178016: RAJ ([protected]), White Maruti alto DL 1 RT 2442. I booked a cab from Delhi airport to faridabad. The attitude of the driver was not pleasant and when I am paying for a AC cab, I must get that service. The driver refused to switch on the AC when I asked him to. Non AC Cabs are cheaper, why are being cheated in the name of ola Cabs. We must get what we pay for and moreover who is the driver to decide the same. Moreover when I told driver the same he told me that do you want to go home or not. I am never going to use your service again, having this experience with your cab.

Probably as a customer we never read the bottom line, why are you charging for the on trip waiting time. Which is due to red lights and traffic jams. Your rivals Taxi for sure (sadly) you have bought out and probably you will implement the same there too. I have been a very regular customer and it is not that a single person like me can do anything to a company big like yours. But I will spread the word against it, as much as I can. Highly dissatisfied. I hope some alterantive to this comes.

It was 3:30 in the morning when I reached Udaipur from Ahmedabad and was travelling to my home from National Highway 8. In the way I found a card pressing horn again and again. Surprised to see OLA taxi car (TATA INDIGO) pass by me with 4-5 drunk guys inside. They crossed us. After that we found them stopped near the railway line and urinating on the road. Well we passed by and after some time the car again passed us at very high speed, almost hitting us. I will never book any OLA cab. They have such stupid drivers

The Customer care service of this OLA is terrible. Once I called to book a cab and they clubbed my pick up point any destination point together and made up an address and put it in. I had to go ahead and cancel the booking and re-do it all over again. Then after the journey when I see the invoice, there is a waiting time of 51 mins for the total of 99 mins journey. So I called up again to verify. The customer care person was one arrogant over smart<I>. He verified with the driver and when I am not much convinced, he had the audacity to ask me "So you are saying my driver is lying." I got so furous that I gave him one piece of my mind and when I asked whats your name and am going to complain, he immediately changed to "Sorry Maam". He can take his SORRY and put it wherever he wants fo all I care. OLA really needs to make sure the people they hire to interact with the customers are educated, civilised and have their brains in the right place. For further details: I spoke to this stupid person on February 18th at 9:09 PM. Since I told am gonna complain, he was</I> scared to tell his name and after a point I was beyond caring.

How can travel agency can confirm a booking without validating user contact details?. I just received a booking confirmation message to number without me booking the cab. Customer care responded saying this "booking was done through website and we are sorry we can't say anything." Who designed such website for you which doesn't even validate important data field?

Dear Executive, I have booked a ola ride on 18-01-15 at around 05:00am for which pick up was Sector 76 Noida and the drop was at New Delhi Railway Station. The booking was in the name of Shobhit Shrivastava and the mobile no. through which i made the booking is [protected]. I forgot my mobile in the same cab and after boarding the train i realized about the same, instantly i called your customer support around ( at 06:40am) and after telling him the details, he connected me to the concern driver via conference call. In the call driver confirmed about the left mobile but as i was going somewhere from 3 weeks, i asked the driver to switch off the mobile at keep it with him and i will collect it once i will be back. But since i came back i m trying to reach that driver through your customer support but not getting any concrete response from your end. I have called your customer care for more than 6 times and had explained the whole story every time but till date not got any revert on the said issue. Every time it has been told to me that i will get a reply within 24 or 48 hours but it is more than a weeks time now and still i awaiting the response. I have tried calling that driver ( his name is neeraj) also but his phone is switched off from quite a while. Hope you have understood the scenario. Kindly look into the matter and at least let me know whether i can expect my mobile back or not. Your Sincere Customer, Shobhit Shrivastava [protected]

I booked for a Cab @ 5:30 AM yesterday (18th Feb). I booked well in advance 17th Noon and got confirmation on my booking. Since I did not get any SMS even before 15 minutes of travel i called up call centre and they promised me that Cab will reach sjortly and assigned Cab and provided details. When I called the driver he mentioned that he is far off and can not come and would reassign to another driver. It went on happening for three times and I called the call centre three times as well. Finaly at 5:40 OLA send a SMS that my booking has been cancelled and they can not service this. It was the first time I was trying to use OLA in place of MERU which I generally use. I am very much diappointed with this type of callousness on behalf of OLA. Net result : I missed my appointed engagement and somehow reached there after one hour delay by making alternate arrangement (called MERU again)

The Complaint is with Respect to Excess fare charged in terms of waiting time.
I had booked the ola cab on 14th feb 2015 from katriguppe to yelahanka new town on phone.
Booking Date and time 14 Feb, 2015, 10:56 am
Pickup Date and time 14 Feb, 2015, 11:12 am
We Reached yelahanka at 1.21PM during the Journey we never made the driver to wait for our Personal Reasons There was Traffic singals and Traffic Jams as usual in Bangalore.
My Complaint is why i have to Bear the cost in terms of waiting time which is not due to my fault.I was neither informed when i booked the cab by their call center executive nor the driver about the waiting time charges.

This is clearly cheating on part of ola cabs charging excess fare in terms of waiting in traffic.how the waiting time is being calculated in their software and have their software been validated by any government agency?

Hi, This is to bring your notice that ola cab driver who has cheated me and charged me Rs.900. I would like you to take action. Scenario: I had booked cab bearing reference number CRN 61072983 from airport to KSRTC bus stop through online booking for 17/02/2014 at 5.00AM. I came out looking for an ola cab, and found at 5.15 car bearing the registration number KA51 C 141. I just showed him the reference number, sat in the car and he started driving. After a while I got doubtfull and asked him whether he logged in, he said yes. I didn't bother much. I paid toll fee Rs.114 After the journey is over, he charged me Rs.900 I asked him how many km he mentioned 47 km and will get confirmation. I got very doubtful. My doubt turned into true, as when I saw the invoice of Rs.657 but I've been charged Rs.900 and also invoice says the driver has been waiting for 38Min but as soon as I came out of the airport, I jumped into the ola cab. I feel driver was mis-using the company as well as he has mislead me. you need to take action and provide me the justice. Proof: 1. To prove that I was with him. After he dropped me, he picked up hindi speaking customer from Sheshadri puram. He logged in as soon as dropped me. Then I got really doubt. The driver name may be Mr.Karthik.S and he was listening to Tamil songs so I believe he is tamilian. The KM on his dashboard was 5600KM at the start of the journey and when he finished it was 5634. He initially got a call to pick up customer from Boppsandra but he mentioned that he is dropping customer to Majestic and takes time and asked customer to cancel the booking, this was around 5.30AM. I've attached photo of the car registeration with the mail. To Prove: I didn't record my conversation with him When I paid. But If you give me his contact number I can talk to him record the conversation to prove that I paid him Rs.900. Firstly, I can pretence that I've lost some document and might have left in his car to just to prove that he has picked me from the airport Secondly, I can asked him why he charged me so much when actual KM is only 36KM from airport. I can record this conversation and send it to you Or you can pretend as if you were me and you can do the same investigation. This is totally wrong, he has mislead me to believe he is from ola and with that trust I just sat in the car without asking further questions. I do not have any personal grudge toward ola or the driver. I'm just feeling bad that as soon as I landed I've been cheated. I couldn't complaint as I don't have much net access in my region. This is my contact number please do contact me if you need further information. [protected] or [protected] I'm waiting for your feedback on this issue, I hope I can get justice in this case. Regards, Pradeep

I had booked the Ola cab to travel to the Bangalore bus stand from my place in Whitefield, CRN number 34152462. The cab was scheduled for 4.30 PM but I did not receive any SMS with the driver details till 4.15 PM. Just 10 min to our scheduled time, we got the driver details. I called him up and he was extremely rude but somehow managed to reach my society. I asked him to come near to my building to which he stopped responding to my calls and told me that I am cancelling your trip, I am taking another booking. We were left in a soup at somehow managed another alternative.
This is extremely callous behaviour depicted by Ola to hire such immature and rude drivers who have no sense of customer service and can leave you as per their whims and fancies.

I had booked a cab with ola cabs bangalore vide their CRN60673299 for a trip from Vijayanagar to International Airport on[protected] for time 12.30 pm. No driver reported till the said time. On calling OLA I was told abruptly that there was a technical issue and and the drivers could not be contacted and the matter would be resolved in 10 mts.Time elapsed and no call came.I again called and was told issues were being faced and more time was reqd. On asking to speak to the supervisor one Mr. Farook came on the line with a standard apology and wanting another 10-15 mts. Again time passed and this time Mr.Farook called me and informed that drivers had been located and my ride could be enabled in an hour's time. How ridiculous and callous you can get was demonstrated by Ola. Imagine going to the airport was like a casual jaunt to them.I had to Report for my Flight before 2.15pm and the time was already 1pm. Somehow I succeeded to catch a taxi by paying 1000Rs + and just about managed to check in before the flight was closed. Ola cannot even realise the anxiety and stress that I had to undergo travelling such a long distance in Blr. traffic.
Icing on the cake was, to date, Nobody has even bothered to check on status or tender an apology. I guess Ola doesn't give a damn and shameless as we are we let them get away with such PATHETIC behaviour/service.

Dear Ola Team, I am very saddened by your cab service and the extra charge. As per the bill, it is very much clear that you have charged 35 minutes waiting time. The journey was started at almost 2000 hrs and ended at 2043 hrs. So, as per that it took 43 minutes for journey of 27 kilometres. How, this waiting time has been calculated??? When i enquired from customer care on 17/02/2015 at 1839 hrs, i got the response from Mr. Jay that the waiting time includes the time consumed on traffic lights. Then, please confirm, it is possible to complete 27 kilometres of journey in 8 minutes??? Or does Ola start the waiting time whenever the Driver applies brake??? No words for the extra waiting time charged :(

On 15 February 2015, i booked a cab at 8:39 pm (CRN[protected], driver canceled my booked trip without informing me. I had a talk with him he told me he would come in 10-15 min but after half an hour he didn't come and cancelled my trip. i was waiting for more than half hour and when I called him back he was not picking my call. Then I booked another cab at 9:05 pm (CRN[protected] with the help of OLA care. This cab driver is also not picking up my call, I called him 4-5 times. Please take some strict actions against this type of drivers who are not punctual their duty towards their job.

Hi, I am a new customer for ola cabs, many of my friend s recommended so I used ola cabs for first time. But today I had worst experience. I had booked a cab for my wife from hebbal to nagarbhavi. As u can see the invoice below I don't had any amount to be paid but the driver charged 250 rs and my wife had to pay it. Is this the way you guys would cheat a new and an educated customer. I am seriously not happy with the service. When I went through my invoice it says 0 balance. I need my money to be refunded back or let me know steps I have to take from my side. I want someone to look in to my issue and revert back asap. Regards, Ramalingaih

I have booked car on 7th February morning at 3.15am for going to railway station. At 2.30 am I am getting message regarding cancelation of my ride and again after minute it messaged that your ride has been upgraded and driver naresh [protected] will pick up at 3.15am. As it was already 3.15 we called driver regarding why is still not came for pick up. he continuosly cut 3phone back to back. we called then from another number he imediately picked up the phone and we asked why didnt he come here then he sayed my car is not working well and i will not come and banged phone badly. then we again call him saying we have booked you now where will we go last minute at night for catching taxi then he said do one thing i will come to catch you but it wiill cost 300rs. how cheap. just was taking advantage of weakness. we call ola number but it was not responsive can you tell me how will we arrange soon another taxi for dropping at railway station that is 30min away from place. very bad service of ola not at all responsible for requirement of customer.

Hi, Last friday (13th Feb 2015), i booked a olacab from Faridabad to chandni chowk delhi, with CRN 60586114. I got the invoice later for the trip, and i found that mcd toll charges of amount Rs. 88 are there in the invoice, which i have already paid to driver at toll plaza. So that's why i had given the toll charges twice. And Also waiting charges are there of Rs. 22, but there is no waiting, cab reached early at my place, and we moved atleast 10mins early from my place still there is waiting has been charged. Please check and provide me proper refund of the wrong amount charged. Regards, Ankit Jain

I had my very first experience with OLA as the worst. I have Booked the Cab to Airport on 14th Feb with CRN60682782.I got the Message that "i will be picked at 12:04 PM" after that there is no response from the OLA. Also I haven't received the Driver details or anything. I called the customer care and i got the response as "You will receive it shortly" I patiently waited. Even after several call to the customer care there is no proper response. At-last one customer-care guy told to make some alternate arrangement at last moment.At the last moment i couldn't arrange anything and after the hectic struggle i managed to reach airport by 3:25PM by the time Boarding closed and Finally i lost my flight!! Due to your poor customer care and service i lost my flight!

i yesterday booked an ola cab from jaipur to attend a important meeting and got a confirmation mail and sms too. but the driver didnt show up instead he took another customer as he was paying him more. i got an invoice of bill and that too without travelling in it. i got to missed an imporatant meeting which incurred me a huge loss. i am really very dissapointed with your services and will not recommend any of my friends to use ola cab.