Ola Cabs / ANI Technologies Complaints & Reviews

Hi, I want to complain while traveling on 8th march 2015 at 3.45 pm by ola cab from Pune railway station to my home Ratan park phase-1, sus- pashan road . He takes Rs 256 of 14.4 km . While during this traveling 2 km goes in wrong direction, then also he counts this in my kms. Driver name is Devabhalkae for CRN 66133812 . While when i go from my home Ratan park phase-1, sus-pashan road to pune railway station on 6th march 2015 at 3.00 am then in night the charges are Rs. 168 of 10 km . Driver name is Devidas for CRN 65138661 . May I know why this is happen, why these man like Devabhalkae making fool to us . I am to much disappointed by all this . I am using this ola cab services from past 5 months in Agra, Indore and now in pune but first time i disappointed . I told lot of my friends about Ola Cabs . But the way you treated the customer is too much disappointed . Please take action against this act . Gave my money back on my next journey by ola cabs Or tell me the reason why there is difference in fare .I am your regular customer, don't do like this to us.

CRN 66169219 Booking time 05:45 PM, 8 Mar 2015 Pickup time 05:51 PM, 8 Mar 2015 Pickup address Pipe Line Rd, Bengaluru, India, Car type Mini Car Details: White Tata indica KA 16 B 1011 Driver Details: Raghavendra [protected] as per above subject, Driver Ragavendra has not called backed after the booking for mini cab, later in response i have received a mail stating that, i have succesfully taken the ride and also the ride amount of rs 180/- has been deducted from my ola account. Please provide a justice for the above issue

I had a bed experience yesterday. I went to the santhom ebeach using OLA. while going I paid Rs. 185. On return to exactly same location viz T.Nagar I paid Rs. 296. The driver went on going in roundabout route in spite of our protests. He went from Gandhi statue and took the route via Adyar, Guindy, Kotturpuram etc. In fact he was trying to turn towards Besant Nagar beach and did not do so because I protested. The details are below. When I pointed out this when I finally got down the driver sheepishly said he belongs to Vellore so he did not know the route. Are we to pay for the ignorance of OLA drivers? The details are belowCRN[protected].59KMS RS 185 - TNAGAR VN Road - Gandhi Statue santhome BeachCRN[protected].65 KMS RS.296 - Gandhi Statue santhome Beach - TNAGAR VN Road

Hello Team, This is my first experience with ola cabs, and my experience was pathetic because I booked alo cab online and the pickup timing was 5:30AM, and driver came at 5:45AM, when there is no traffic in the morning why the driver was late. I reached the railway station when my train about to go and for that I deborded from cab 1 KM away only. The driver don't know the route and was not concerned about the time. Before this I only booked the cab from the local cab facilities and they all reached before time. I did not like the service provided by ola cabs. Booking referance no is : CRN66244467 Thanks Himanshu

Hi, Everyone Please read this carefully You might even face it in future. Im sujitha from chennai i booked a cab through OLA App CRN65879355. Drivers name is Bhaskar (Only god knows whether he is the driver or is it someone else who drove the car) Vehicle number TN 64 E 7134 Silver colour Tata Indica. We booked the cab around 2:50 pm and the driver who was new to the city he was not aware of the routes.he went around pallavaram and the reached the exact destination @ 3:10pm So exactly just 20 mints. its his mistake of roaming around here and there without knowing the address but the scenario was he yelled at us continuously for 5 mints then came the climax where started using highly abusive words in tamil which i do not want to put in forum, and he left us in the mid of the road and started yelling us there continuously for another 5 minutes .. So, ola r u running this cab service for providing cab or for something else ???????????? Ola kindly take this as a personal complaint and i need justice for the same . and i want him to get chukked off from OLA orelse i would never ever book cab through OLA in my lifetime and even my family members or my friends, , , , I want you to make him realise what he did was the biggest mistake of life .

Hi, I was charged unreasonable 1.5x times of my bill from Jayanagar to Airport. I was shocked to see the tall claim that you accepted the app terms while booking. I am protesting these terms as there are no practise which i know that they charge 1.5X in the morning hours in Bangalore. Also i still not received my invoice. Are there anyone who can see the problem frm neutral eyes.

Referring to CRN64724060 which was for booking of 5:40 am on 5th March(Holi Festival) In kolkata, I am logging my complain here. That was the day of HOLI, and I knew that normal taxies will not be available I booked Ola for that day. This booking was confirmed for a week before the day of boarding. But I got a call in early morning just before half an hr of my boarding time, that the booking is cancelled. How a customer (female) is supposed to react in that case. They should have confirmed the booking only if they knew vehicle will be available or not. How is it different or better from the normal taxi service available in kolkata. No customer value in OLA. They think they just informed half an before about cancellation and their job is done. They do not have any sense of responsibility that if a booking is confirmed by them, it has to arrive and pick the customer, I never had such experience with MEGA or UBER. On going forward i am going to opt for MEGA as it provides both flexibility and surety of bookings.Not suggesting anyone to rely on OLA for your odd hours specially if you are a female person, as they can back out anytime leaving you helpless.

Yesterday night I had a ride in Kali peeli and at the end it showed you can pay in ola money but the system on the cab drivers phone didn't hav this system My id was akash.[protected]@yahoo.com I had 150 rs in ola money And the bill generated was 188 I spoke to the head of Kali peeli Mumbai division from his phone he said HE'll personally look into the matter I hope u'll give the compensation soon as promised by him Driver name - Samay Singh Driver number -[protected]

I booked an Ola cab on 7th March, 2015 and the pick up time was 7pm. After I got the confirmation, I received a call from the driver around 6:15 pm and he told me he won't be able to wait till 7pm so I should cancel my booking and try to book again. Driver details : Name : Vahidulla ([protected]) Booking ref no. : CRN65919164 After that I again tried to book another cab and this time also the same thing happened . The driver told me to cancel my booking because he can't wait till 7 pm. Driver Details : Nagaraj ( [protected]) Booking ref no. : CRN65919164 Please look into this matter because it caused a lot of problems.

i had booked a cab from KIIT University Bhubaneshwar; which is a destination that u people show in your map. the pickup time was 5:15 am. the driver called me up at around 5:00 am and asked me to reach big bazaar which is of a walking distance of 20 mins. when i was unable to reach that place.. my ride just got cancelled(in 5 mins only). i had used the code APP200 as it was my 1st ride.. now i am unable to use that code again due to your irresponsibility. i want reimbursement for my loss.

Either the company or someone registered my number with ola cab.Now when I tried registering my number with ola, it's saying number already used.I called customer care, they refused to help . they said your number is already registered with different name and email id.you have used app to register and took first ride free as a promo offer. But I have never used the app. I tried today to register for app. This Is very pathetic service and...

I have booked OLA cab one day before to travel to Airport from my home. The booking is at 6:00 a.m in the morning Driver/customer care no one was responsible and called me for the ride before 30 minutes I almost called both of them 5 to 10 times without any proper help Finally they cancelled the booking just before 5 to 10 mins before Due to this i had to book alternative car, for more price...in order not to miss flight I have almost lost 2000 to 3000 Rs with this booking Its a worst and stupid service i have ever seen in hyderabad

I have booked cab (booking no CRN[protected] on 07/03/2015 at 5 am from Taramani to Central railway station. Driver called me around 4.30 and told that he is at central station the pick up point is for away from his location. therefore he cancelled the booking and told that people from ola will call me within 10 minutes. But no one called me. I called the customer care and they told me that right now cab is not available in my location and said sorry! We have missed our train and faced lot of mental agony.

I have booked a cab details of which are as below. The cab didn't turned up and on calling the driver he disconnected the call saying wrong number. My phone battery was running low and i couldn't book other car. I was waiting at NIHMANS hospital and ordered cab to take a patient. I had to hire a auto and take patient in auto exposing to dust and wind. It's really shameful of OLA to have such pathetic service and the inconvinience caused to customer. I would avoid OLA in future, thanks for you great service. BOOKING DETAILS Booking time 02:18 PM, 6 Mar 2015 Pickup time 02:31 PM, 6 Mar 2015 Pickup address Hombegowda Nagar, Bengaluru, Karnataka, India, Car type Mini Car Details: White Tata indica KA 02 AB 0084 Driver Details: Nagaraja [protected] Wit hwarm regards, Sumit [protected]

I have booked ola cab from my place to railway station for my friend. There were money in my account and according to the bill my friend need not to pay anything to driver. Still driver demand for rent to my friend. I really dont understand this. If driver knows that he need not to take money from passenger still he take money. After I called him ffor this then he return money. It's really ashamed how can driver take money if he knows everything.

People using this forum please be careful from OLA Support Team. If you have refund related issue please don't ever share your details with OLA support team They are fake any will do online fraud transactions using your debit/credit Card

Dear Ola - This is in reference to CRN65471175 I took a 19.62km ride in Cab No. KA 13 B 5902. The ride started at 5.26PM and ended at 6.30PM. Yet I was charged Rs 21 for "Waiting Time", though I boarded the taxi as soon as arrived - Since the TAXI WAS 11 MIN LATE! The customer service representative tells me that the "waiting time" was the time spent in traffic signals. Including the 10 min "free", total waiting time was 21 min I'm told. In the world that we currently live in, "waiting time" means the time that the driver has spent waiting for the customer to board the cab, or if the customer makes a personal stop in-between. However, charging Rs 2 per minute for time spent in traffic and signals is stooping to new lows. Not even Auto Rikshaw drivers do that!! Until and unless OLA changes this policy, you can be rest assured I will not be utilizing your service any more. P.S: YOU ARE INCENTIVIZING YOUR DRIVERS TO DRIVE SLOW

I tried to book a more cab from #256, Secretariat Colony, Throaipakkam, Chennai – 600097, but due to low network I could not book the cab from the mobile app and that is when I spotted OLA mini (Tata Indica White color) who dropped a customer in the above said location at 6:10AM on 5th Mar 2015, I talked to the driver and he boarded me in his cab and dropped to my residence H93, F3, TNHB apartments, 1st Seaward, Valmiki Nagar, Thiruvanmiyur, Chennai 600041. I missed to pick up my mobile from the cab, I called my mobile multiple times and the driver did not pick the call and after sometime the mobile is switched off. I have requested the OLA team to check the GPS position of the cab which dropped the customer at #256, Secretariat Colony, Throaipakkam, Chennai - 600097 around 6:10AM and help me get my mobile back as it has very important official data. Regards Srikanth

Dear Ola Team With regard to the subject mentioned CRN, would like to inform you that the waiting charge, a laymen would understand is the time he/she has made the cab to wait before boarding it. But what i understand from the conversation i had with the Call Center is that, it also en-composes, the wait that i as a customer and you as cab service provider wait in the pathetic traffic signals as well. My logic totally defies this...why would i be charged for waiting in the traffic...the cab is stationary and not moving...why the charge then?????? CS response...AC and device will be On...Then switch it off... Please understand, out of Rs 308/- i paid, Rs 138 is for travelling and Rs 169/- is for 69 minutes of wait in signals and traffic...who is responsible for the traffic...YOU or ME... Also, please enlighten me what is Peak charges then... Utterly disappointed with the service... Will never come back to you...shall make sure to enlighten others of your fabulous service as well... Manoj SG [protected]

I have recharged Rs 1000 for my ola account through their website 5 days ago.The amount has been deducted from my credit card but still it has not been topped up in my ola account.Have made several calls to customer care and send many emails to their mail id but still the amount is not topped up.