Ola Cabs — Ride Time Charges

Yes...This is really cheating.

Yes...This is really cheating.

When they already charging Rs./km, why should we pay for ride time charges.
If the driver drives slow then we are ending up paying money for it.

Dont want to use Ola now.

I was charged the below:
base fare for travel of first 4 kms: 80
total distance was 6, so perkm @10 = 20
Peak hour surcharge = 50
ride time for 21 mins= 21
Total bill amount 171

I do not understand the logic behind ride time rate, if you are already charging a peak hour surcharge. I paid 71 rs. extra for a distance of 6 kms, and plus listened to the driver grumbling that he traveled 6 kms to pick me up. which shouldnt be my problem.
I totally am against chargin of thie peak hour surcharge+ride time charges

Yes in Bangalore Ola is cheating customers like this. I am attaching a receipt hereby showing Ride time charges other than Peak time charges and Ola is exploiting the customers. No proper justification from Ola. 24th June Sunday night at around 9:15 I wanted a cab to bring my mother home from hospital. Before even confirming for cab on my mobile the Ola app displayed 75 Rs additional peak time charge, Agree or Try again later. For a distance of 7 Kms I want to travel it would cost 80 Rs for first 4 Kms (previously it was 100Rs for first 6 Kms) then 30 Rs for additional 3 kms, riding time charges minimum would have been 40 Rs and over that additional peak time charge of 75 Rs...plus service tax and weighting charges (min 20 Rs) total it would have come up to 245Kms. I decided to take auto and it costed me 92Rs and saved 153Rs. What dirty tricks is Ola playing? No regulators for Ola?

ZERO Making West then auto people in bangalore

Its clear that OLA is cheating customers by having different charges under different headings. Not sure what is Ride time charges. They can drop me in 1 minute / per km or in no time. below is the fare charges where it was costing me around 140/-. now it costed me 200/-


FARE BREAKUP
First 4 km: ₹80.0
Rate for 6.18 km: ₹61.8
Free ride time (5 min) ₹0.0
Ride time charge for 48.06 min: ₹48.06
Total tax ₹10.63


I registered complaint with Ola # 5024525 . Let us see if we hear anything from them.

Regards,
Ravi

Dont why ola is charging ride time charges and more over i booked the cab around 11.20 and dong know why the peak time charges are applicable. generally peak time will be from 9 to 11 bcoz generally after 11 they will not be much traffic decided hereafter not to book ola again

For a 6km ride, i had to pay 168/- on ola mini ride which is 8per km.. As they said besides taxes n othr cost they chRged journey time. That means they charged 23per km. They can charge waiting time but how can they charge journey time? Thst means we are paying double for a single ride. One on basis of km and other one on basis of time taken. They said its 8rs per km but actually its 24rs per km. They hide such charges. Meru n mega r atleast honest with their rates. We thought ola are our lives savour and boon to us that we do not have to depend on nirmal taxis but this made me n many others run away frm ola. We wll have tp depend on other options. Thanks for doing this. Thanks for changing our impression towards u.

Yesterday I used OLA CAB from Andheri, Mumbai to Vasai Near Mumbai app. 45 KM vide Ref No. CRN[protected]

OLA Charged Peak time charges ( even though there was no such peak) (for try I searched for 2nd booking after getting into, ride there was ample cab available)

Double charging

I have paid by cash for my latest ride by auto but I have got my ola money account also debited for the same. request you to credit my account back. Thanks

Yesterday I also faced the same issue. Ola charged 45 rupees for 45 mins travel time. Why this charged when paying kilometer charges for trip. This is really cheating. People are paying extra money from their pocket and ola are shameless about that also we are not responsible for heavy traffic or slow driving.