Ola Cabs / ANI Technologies Complaints & Reviews

I have always been a uber user since it launch operations in india, but then as mr. Ratan tata invested in ola cabs, i thought lets give it a try.


29th april, 2016:

Journey of around 20 k.M in ahmedabad was to be made.

I was getting late, but just because of mr. Ratan tata (I downloaded ola cab app on 2g speed)

I quickly charged my ola wallet with 300 inr, booked a ride, waited for around 15 minutes calling the driver again and again, but then he eventually pickups the phone and says "nahi jaayega...Cancel kardo", i was in hurry, and uber came to rescue, reached just on time, awesome uber experience as always.

I decided, i would not rely or book ola again in future.

2nd may, 2016:

I thought lets book ola instead o[censored]ber (As i had 300 inr in ola wallet), booked my ride at 2:42 p.M (Ahmedabad was heating at 43 degree), i had to wait outside in scorching heat, as i thought driver will show up.

After 8 minutes called the driver,
Jaimin bhavsar (Driver): hello

Me: hello, aap aa rahe hain?

J.B: nahi, me nahi aa raha, cancel jo kardi aapne?

Me: confused, maine cancel nahi kiya, aapko nahi aana kya?

J.B: nahi aana.

Me: ok, maine complain kar deta hu ola me.

J.B: abhi ka abhi complain kardo, ek minute be deri mat karna.

Disconnected.

I was like, yeh kya ho raha hain? Already was waiting in heat and this making me feel more heat.

Am i the black listed customer of ola or what? Both bookings cancelled in span of 3 days.

Again, uber came to rescue.

Called customer executive of ola.

And came to know that, there is no way, i can transfer my wallet money to my bank.

#pathetic #ola #experience

Never using ola, even when in need. #bad #experience

Dear All,

I have got nice experience from OLA cabs, such a good system but no control. Drivers are avoiding trips. They want us to communicate to the destinations where they can get return trips. For me more than ten times it has happended. Now i decided and uninstalled the app.
To share it online. i have booked a cab in the night by 08-40 pm driver didnt responded, i have called him and seems he is just in my next street. After 5 minutes again i called him and he told that i am nearing you. And inquired about drop point. Sudenly he is passing by me without stoping the cab.And i again called him sir. I could not find you, I told him you have just crossed me two minutes ago. With in that time he passes away 500 meters. And asking me to cancel and rebook again. I have done it as per his advice. Again new cab booked i have called the driver and he inquired everthing and without my knowedge he send another cab no. Again the new cab driver doesnt attend the call. Finally i booked thrid cab 9.00pm he asked the locations and droping point. Just informed that he will be there in 2 minutes. After that he is not picking the call for more than 20 minutes. Even the distance i am going to travel would be 20 km only. From KK NAGAR TO AVADI. But those drivers wantedly making such a horrible things. Which means they dont want any trips to customers destinations. Every time i ola i experience the same. All the three bookings were confirmed and they have raised bills for Rs.102/- i havent paid them nothing has happended but i got sms and statement from OLA that i have travelled with cab. Such a type of behaivoir and service rendered by OLA -Horrible. The moment i booked a cab in fast track by 09.30pm which is slighlty expensive but got the cab by 09.40pm itself without any hassle, Then i checked the same with the cab driver and known that to complete no of trips and get some benefits they are doing such a thing in OLA. I have exeprienced the same more than twice with OLA. Price also high in the peak hours. from 1.6 to 2.5 times. Running charges of Rs.1 per minute. See we have to pay for the distance to be travelled along with per minute Rs.1/-, For Example kk nagar to avadi will cost Rs.360 normally in OLA in peak time Rs.480-780 depends upon OLA demands. But in fast track it will be always Rs.400-440 only. Imeediate cabs no drop point issues anywhere anytime. We may trust FAST TRACK cabs in chennai slightly expensive but good service. And another concern the OLA cabs will look very good in outer but internally poor maintenance. Drivers are rash and negligent. Stupid services please avoid such companies even they give rebates.

Hi Team,
This is a very serious matter which should be looked into as soon as possible.
Today morning(3th May 2016), me and my friend(both girls) booked the cab from Pimple saudagar. Pune to Hinjewadi, Pune. As soon as the cab arrived, looking at the condition of the cab, we confirmed from the cab driver, if the AC of the cab was working. He said yes and then we started off. He lied about this fact and when we told him that we would be giving feedback about this to your company, he got furious, stopped the car on middle of the road and started threatning us saying, get out of my cab right now. Pay me the fair upto this place and don't dare to complain, otherwise i know your location details. I stay in the same place pimple saudagar, would then come to your place and then you see. He literally came outside the cab and opened our doors, and scared us to hell to get out of his cab. Is this the way you react to your customers? Such drivers should be removed from job right there right now.
Girls, beware of him and never board his cab.

Please find below driver details.
Name: Kiran Thonte
Cab number: MH -14BA4909

I have travelled on the 29th from Godbunder road to kurla using a Ola cab. I had booked a mini vehicle through my app but was billed for a prime vehicle. I sent a complaint when i was asked to post my review on the ride through my app. I did not not received any feedback from the company.
I have gone o the company website and tried calling their telephone lines but i have not received any response from them as nobody seem to take the line which is very frustrating.
I want the excess money refunded to me imediately.

I have had 4 very worst experiences with ola, 2 of them are relating to ola money.
1. I had to travel to jp nagar from mg road in bangalore, the driver denied duty and no explanation was given to me by ola
2. I had to travel to another location in chennai. The driver's phone conked and when we contacted ola call center i was asked to pay by cash despite having enough balance in ola money. This sounded utterly ridiculous
3. Driver denied duty since he had to travel inside the mall and pick me up. While 100s of cab drivers (A lot from ola) don't have an issue travelling inside the mall and picking customers up, why is this driver denying? I am anyways going to pay for any extra km
4. I have had atleast 2 drivers denying duty just because i was paying by ola money. Why are the drivers really bothered how i am paying the money? What is the trouble between the drivers and ola that i am not able to pay by ola money? This is such an unpleasant experience for me.

I am planning to exhaust my ola money (God knows if can use it all since almost all the drivers are denying duty if i am paying by ola money) and i am going to unistall the app for good and never going to install it again. There are umpteen number of cab service providers in the city who can provide a better service.

Dear Ola,

I stopped taking Ola cabs for quite a long time, today i tried again and the driver cheated me fully, For a 27.28 km ride how much time it will take to reach the destination that to in a outskirts ride, please check your records when driver has started and when he has reached the destination.
1.) I booked a cab means up to my will i can perform the journey but the driver has diconnected the ride in between,
2.) i booked the cab and reached the destination by 30 min and asked the cab driver to wait for 10 min and i will come back to continue the ride and i came back with in the time but he was busy talking in some phone call after his phone call i asked him to continue the ride but he disconnected the ride by saying if he take more rides he will get more money, then i shouted and he quarreled with me, how he can cancel the ride without my permission that to after some 30 minutes of wait time, In order to earn more money by taking more rides they are converting single ride into multiple rides and customer is losing hefty some of money
3.) Again i tried to book return journey due to signal problem i am unable to book return journey through my app and i booked the same through my friend mobile app the return journey costed me 335 Rs and the driver and cab are same. i am unable to understand while going i charged Rs 284 which itself more and that to lot of waiting time charges and why my return journey costed me RS 335 so for a 27.28 km journey which seems to be a blunder because the driver has taken the longest route instead of taking the route via beach road the same will be 22 km.

4.) so for a 44km ( up and down ) ride you charged me Rs 619 i .e approx Rs 14 per km but you are claiming you charged Rs 6 per km by giving advertisements

5.) please take serious action against the driver i think already 3 other customer s has already given complaint against him i came to know when he was saying the same thing in phone to other person in the call, but you have not taken any action and he was cheating the customers continously. you have to sack him from the job immediately, in order to earn more money taking the longest routes and converting single ride in to multiple rides and behaving unprofessional with customers by scaring them . this driver is looking like a pucca criminal if any unforeseen event happen in future you will definetly loose your brand image and now i decided to not to hire ola cab any more.

6.) you are requested to refund back my money which you have taken illegally by chargeing around 14 rs per km and take strict action against driver immediately .
7.) i raised this complaint with OLA cabs 5 days back and no body responded from the company side. The drivers in ola cabs are worst and this is happening due to hire procedures of ola cabs. i think there will be a serious security threat for people riding in ola cabs because after complaining by so many people also company is not responding properly. So my suggestion is to not take any ride in ola for security reasons.

Booked a cab to the Bangalore international airport from yelahanka new town 5th phase, from the number [protected].I booked a micro cab that charges rs 6 per km.It was during the surge hours they said that 1.6x will be charged.If this is taken into consideration the total amount comes up to 250 to 300.However on reaching the destination i had to pay rs 980!!!.The extra toll charges and a fixed amount to the airport are not specified at the time of booking the cab in the app.Nor is another message displayed stating the same.Also the driver did not care to inform about it.Kindly specify these things clearly to the customers before they make the mistake o[censored]sing your services.Also make your terms and condition clear. This incident took place on 02/05/2016.

Very bad service from the driver. Driver name sunil booked a cab from electronic city. Behaved very rudely today for placing the lugagaes. And demanded the money for the bad feedback shared. This is very irresponsible behavior which i didn't expect... Anyways very bad experience from the ola driver he charged 700 for no reason to spare the lugguages.. And finally he took the mobile and deleted the app for no reason.

I booked a cab to take me from Pune airport to my residence in Kothrud, Pune at 10.15 PM on 1st May 2016 (CRN[protected]. I was given a name and a phone number (Yogesh, [protected]).
When the driver failed to turn up I called him and asked him why. He said he could not come to Kothrud. To rub salt in the wound he was also rude. I then had to book another cab on Uber and go home.
OLA must punish such truant drivers otherwise it will quickly lose the goodwill it has generated.

Hi,
I am sohel qazi from hyderabad. My car attached in ola since long but i start driving from 25-april-2016.

On 26-april-2016 i have completed 12 trips & i am eligible for 11 trip mbg incentive i. E rs 4800 after ola commission deduction. But i didn't got any incentive. I was surprised & call the customer care, they replied out of 11 trips 4 trips are invalid. & they suggest me to go ola hyderabad office to resolve this issue.
I went ola office on next day & reached there at 4.35 pm, security does not permit me to go inside he says at 4.30pm server close down.
So i went next day before 4 pm i get inside. Ola employee give me same answer as call centre. I don't know what is invalid or valid trips. Even he don't want to share booking details, at next i meet his supervisor he replies same. Still i am awaiting to resolve this issue from ola.

Hi
Had pre booked an early morning cab to the airport, about 12 hours before. Got the booking number immediately, just to be sure, I called up ola support about 8 hours earlier, to check if they would indeed send the cab at the scheduled time of the morning. They assured me they would do that. 15 minutes before the scheduled time, I hadn't received the cab details yet..I therefore called up Ola support wanting to know the cab details... And then they inform me that the cab is cancelled ... And ask me to book another cab in the Ride Now option, which is completely unreasonable that early in the morning . Ola cabs should not be taking pre bookings if they cannot send a cab at the appointed time. Extremely disappointed and frustrated with Ola cabs

We booked a cab (today 01.05.16 ) from " madanandapuram ponniamman koil street " to "koyambedu"
CRN :[protected]
Driver name : Francis A
vehicle number : TN 22 DB 8733

He did not explain about the rate details, he said that he dont about the fare from madanandapuram to koyambedu.
He cheated us . kindly do the needful.
we paid for that ride Rs.625/- ( this is unreasonable charge )
kindly make refund atleast Rs.300/-

...Thirugnanasambandam, VIJAYA RESIDENCY PORUR
phone : [protected], 24761948

I requested for 6 seater not got and I went with 2 cars today surprisingly for 1 car we paid Rs 459 and 2nd car Rs 607 for the same place. Because driver don't know the place and his gps not working, went some other road. He delayed more than 15 min Disgusting. We never expected this type of service from Ola.
Following are the details of cars I travelled today
Say Ola to your driver PRASANNA P ([protected]) for CRN[protected]. Silver Indica KA11B0296 to pick you up @ 7:50 AM, 1May . 1.4 times peak time charge is applicable on this booking. Please share https://www.olacabs.com/track/86tl3mqcr with friends/family and let them track you.

Say Ola to your driver RANGASWAMY RANGASWAMY ([protected]) for CRN[protected]. White Swift dzire KA02AF3696 to pick you up @ 7:29 AM, 1May . 1.4 times peak time charge is applicable on this booking. Please share https://www.olacabs.com/track/76tkt6t6r with friends/family and let them track you.

Ola, once a dream to commute, has become a commercial tool to loot people.
Even if there is so much talk on banning surge pricing by bangalore govt.
Ola is continuing to loot people by charging as hight as 3x than the normal pricing.
Ain't we paying for the diesel/petrol in the normal fares...This is really sick and ola is enjoying sitting back..
The show won't run for long.Anybody can have a startup and provide these services.
Goverment must intervene to make these mindless people learn their limits.

I booked an OLA today, I was charged 1001/- for a 20-Km ride from T C Palya to Majestic Railway station. This is plain cheating. Government has set 19/- as max per km but OLA is not following any government orders! Is this a state with any law & order or OLA kind of cab aggregators are free to cheat people!

Date & Time of travel 1st May 2016/ 6:40PM
T C Palya to Majestic Railway station
Distance per Invoice 20.17kms
Cost 1001/-
OLA Booking reference CRN[protected]

Whenever i try to book micro and mini it shows not available and ride now options never works in micro ola cans. I drove only 1 time n micro.. they overcharges also...
I took a micro cab from jaitpur extension to tughalkabad it charged 91 rs... last time i booked a mini cab the driver came late and he was eating paan masala, guthka . I felt horrible because chewing ghutkha could b seen as an inappropriate manner which makes customers uncomfortable. The mini cab charged me 87rs from badarpur metro station to jaitpur and micro cab took 91rs from tuglakabad metro station which is just one station ahead of badarpur. Micro cabs takes less.fares but both cabs took almost equal amount
. Price fare is being taken high may be because of odd even byt this is wrong... if you wont take any action i will be seriously disappointed and will never book an ola cab and i will tell this to everyone near my including my parents neighbours and society too. they will also boycott ola.cab if you dont resolve this.

Hello ola team,

Today was my first ola ride which happened to be a disaster and total mismanagement from ola .

Today i ordered a ola micro cab at 5:50(White indigo) .. Then driver didn't showed up till 6:15 .. Cancelled the cab and lodged a complaint at ola support .. Got instant reply that i got a free update to ola prime(White etios)...But later on got ola cab(White indigo) after waiting for 35 min at 6:23 and in which ac was not working, cab was in terrible condition and then last but not the least i was charged with fare of ola mini where i could have used my first ola ride discount coupon which i couldn't use as i was assuming that i am riding in ola prime (Which was the free upgrade from ola micro(Discount coupon not allowed )to ola prime) and then i reached late at bangalore university where i was supposed to reach at 6:50 but reached at 7:15 and i was not allowed to.Sit in exam.

Please find below the free upgrade message . I feel looted and had a very disappointing first experience with ola.Requesting a proper action to be taken

#ola cabs are you hiring drivers or goonda to fight. Such a bad day to have faced such a worst incident today.

Today i booked a cab for my friend who wanted to carry some bags and a bedding to another place. I had already asked the driver about this and he said no problem.

After reaching the pick point he said luggages are too much.. And almost was burning from inside. We said him. You can leave if you have a problem. He pushed me back and i was shocked to have encounter a goonda... Is this what your services are..? And you advertise and do all bull propaganda... I bet... #ola you better be serious about it.. Or else.. Your days are numbered..
Below are the booking details


Say ola to your driver gurumurthy s ([protected]) for crn[protected]. Silver indica tn22dc2112 to pick you up @ 8:59 am, 1may . Please share https://www.olacabs.com/track/26te25fub with friends/family and let them track you.

I booked OLA cab to go to Goregaon at 11.20 am approx on sunday 1st May Driver name is naresh and no is [protected] car no MH04ES0754.Driver did not turn up after talking to him also. Thereafter he did not respond to any calls. I used my first time booking code BOOK100 & were charged Rs.112-100 = 12 How ??? and why? I did not use the services..

Another time same day I booed taxi for thane from Kurla drives name Asif after confirmation he denied services. I had a hope less experience of OLA cabs.. am putting it on facebook with names of these drivers as well as their car numebrs.

I am complaining about the ola cab 3 times high pricing in evening time, without informing to customer.

I tool cab from camp, pune to vidya nagar, pune (Distance approx 8km) and during day time ola has charged me 180rs only but the same cab i took in evening 10:00pm it was charged on 3 time more pricing without any intimation, when i called to customer service regarding the same they did not give me proper answer.

Date : 30 apr-2016
Crn no : crn[protected], crn[protected], crn[protected].

This is really unfair, i'll never use ola in future its full of bakwas.