Ola Cabs / ANI Technologies Complaints & Reviews

I am Avaneesh Pandey, a senior government officer of Central Government. I go to Bangalore quite often. I booked Ola cab twice in Baglore on two different occasions
1 Once for Airport for 16th March 2015, vide CRN 67841439, booking date 15/03/2015. Ola Cab was supposed to pick me up at 9.30 am from the exact address provided
2. On Second occasion for 10th July for Banglore City station from Byrasandra vide CRN 98619354. The cab was booked for 09.00 am on 10th July.2014
On both of these occasions the cab not only delayed, didn’t arrive but kept giving us the confusing signals, misinformation and ill behaviour by driver, irresponsible response from the Ola cab authorities.

Both the times they were defaulters till last and I have to resolve to alternative arrangement at last. This has caused me a lot of mental agony

I had booked a ola cab on[protected], from Jp Nagar 7th Phase to Satellite bus stand. Usually maximum charge would be Rs 180. But on[protected], i had to pay Rs 447. This is cheating customers, From here onwards will never use your ola service and also never recommend to any one also

Booking time 05:28 PM, 31 Jul 2015
Pickup time 05:43 PM, 31 Jul 2015
Pickup address Dhawas, Jaipur, Rajasthan 302021, India,
Car type Mini
Car Details: White Hyundai - eon RJ 52 TA 0082
Driver Details: DHARMVEER [protected]
As the description mentioned above the driver demanded for Rs. 276/- in stead of Rs. 176/- Apart from this he misbehaved also.

I have booked OLA cabs in the night for a ride on the next day morningcrn:[protected].

The driver detail were sent just minutes prior to the ride and that after calling up the customer service. When contacted the driver, the driver just denied from coming. After that again contacted the customer service and they again allocated another driver who also denied from coming. Then after calling the customer service, they assigned a third driver who also denied from coming when contacted. After that i have cancelled the trip.

to: [protected]@olacabs.com date: Thu, Jul 23, 2015 at 11:56 AM subject: Fwd: Olacabs invoice for CRN[protected] Wrong amount got debited mailed-by: gmail.com Hi Team, While completing ride - CRN[protected], driver's device showed up an amount of Rs. 143 and the discount of Rs.50 also didn't get applied under "Advance" section in driver's device. Due to drivers compulsion, that I had to pay Rs.143 that showed up on driver's device and also that below invoice of Rs.70 for below ride was sent out (also SMS ) only after I got down from cab, I ended up paying Rs.143 for the ride whose actual cost is just Rs.70 Pls credit balance Rs.73 to my account ASAP Regards, Kanmani S Please not that, above was my complaint e-mail that was raised to OLA cabs, but still no response from them on crediting back overcharged amount of Rs.73 to my OLA account. Every time, I call Support team of OLA cabs (+[protected], they simply cut my call saying overcharged amount will be credited in an hour. but still no sign of it, for past 10 days, despite my repeated calls and repeated e-mails to their support team ([protected]@olacabs.com) Requesting your intervention ans support, to credit back overcharged amount of Rs.73 and also the call charges that was incurred (STD calls from Chennai - Bangalore Support Team), for past 10 days, for the agony faced me. Please find attached invoice of the ride for reference Also, please find below driver and taxi details, of this ride: Taxi type: Silver Tata Indica Taxi number : TN 22 CA 2997 Driver's Name: Karunanithi K Driver's mobile number: +91-[protected] Thanks in advance you for your warm support ! Regards, Kanmani S

Dear Support, I had credited my Ola Money on 22nd July 2015 with Rs. 1999. On the same day, I booked ola cab to airport. But at the end of the trip, to my surprise my ola money was reflecting zero balance. I paid in cash (Rs. 1494) to driver on goodwill on olacabs. I immediately raised a complaint with you[protected] regarding this and I was told that due to technical issues my ola money was showing zero and trip amount has been debited from my olamoney as well. I got an assurance that the issue will be resolved and my ola money will be credited back with trip amount within 24 hours. However, when i returned from my trip on 24th july 2015 and checked my olamoney balance at airport, i found that the issue was not resolved yet. Again I had to book a taxi to return home and pay in cash. When I called your customer care (3 times on 24th july) they did not have any clue about my complaint due to 'technical issues'. I want you to credit the whole amount (Rs.1999) to my credit card, as this is an exceptional case caused due to technical issues at your end. I do not want to book olacab just because I have surplus 1999 rs in my ola money. It is my hard earned money which I transferred to you trusting that it will be put to right use. Now that I have paid in cash, either pay me in cash or return the credit to my olamoney. Thank you, Valesh Pereira

I had booked a cab for ride later. At last minute, the driver called and said that he can't come as the picking destination is more than 5 km from the picking location. So, I called the customer service and complained. So, the customer care said that he will personally book the cab and confirmed with the driver. Again, messaged me the driver details. So, I called the driver and he said the same thing as the first aloted driver that the destination is far from the picking location. Once again, I called the customer care to complaint and requested to talk to higher officials but he kept he phone for hold around 10 minutes and no one responded. I called customer care again and complaint. They last time when, I called the customer care said that there are no higher officials to control them. Just imagine, If a girl booked their cab service at night and they repeat the same mistake. So, irresponsible their service and their customer care. Really, wasted my time and money using OLA CABS!!!. Date of Incident: 31/7/15

Today I had a very sad experience with ola cabs Delhi. I booked a ride at 12:05 pm from ola app...driver called me and asked me the location and I guided him the same. I was standing on the road for around 20 min and after waiting for so long on the road I suddenly got a message that my ride has been cancelled...i missed a very imp meeting and had a very huge financial loss because of it...when I called the customer care they were of no help at all...driver's name was mohd hanif and cab no.DL 1 YE 1150 ; booking id was CRN[protected]. This was a really sad experience and I will never use ola services again and will make sure that no one known to me will use their services.

Hello, I, Satish, booked OLA cab on 24th July, 2015 through my friend Segar mobile app. While booking it was shown that 2.4X. we were unaware about this that 2.4X means 2.4 times of total taxi fare. Final taxi fare was Rs. 1085. Usual fare will come around Rs. 300-400. Total distance travelled was 31.58 KM. When I called customer care, they have informed me that 2.4X is due to peak hours extra fare. As per Ola customer care peak hours will be from 6pm to 12am. Please find the attached cash bill from Ola. And kindly resolve this issue as early as possible.

OLAMONEY deduction must be password protected. Some sort of confirmation from the wallet money owners like keying in password/ OTP etc shold be made mandatory in the smart phone of the drivers. Otherwise mistakes or mischief will affect the customers adversely. Unnecessarily dispuyes will arise. OLACABS are deducting money peacefully from my account on their own.

booked a cab with my aunts mobile for first ride as per scheme she got rs 200 but the driver saw the ladies and started making for money demand that she have to pay it is shown in his device and later i talked to him the way was very bad and he dont accept his fault and said you have to complaint you can make it..

Today I took a cab .Cab Number KA465365 .Name -Manjunath .I wanted to go to Whitfield .As sson as I sat in the cab, He noticed that I am not from Bangalore .He said he cannot deduct money from OLA Money and wants me to pay my cash .After 15 minutes I relazied that he is taking a loner route which will cost will extra 15 kms .When I told him about the same he started arguing with me and asked me to pay the amount in cash and cancel the cab immediately . When I did not agree he started using abusive language and told me he can throw me out from the cab .Since I was all alone and could not do knowing this fact new in Bangalore, I told him to take the cab to Whitfiled and we can settle the matter .Over all he overcharged me by 15kms, mentally harresed me .I sent an E-mail OLA customer service however till now not received any response.

This is Krishna, This complaint is against Ola cab services. I want to create an awareness to the other who wish to use this cab services through app. I have booked Ola cab on 04 Jul, 2015, 03:21 pm (invoice No: CRN[protected] from Narayanapuram to Chennai Central(19.21 KM as per invoice) with a ride time of 48 mins. While booking my estimated bill amount was around 260 rupees and as per my previous experience with other cab services i kept 300 as my cab expenses. In my 4 yrs or using cab services it never exceeded 300 rs with all other cab services. Surprisingly, My bill went to 512 rupees, when i inquired about the same with ola customer care, it has been told that my ride charges are around 280 but due to peak time they charged 227 rupees as peak price charges, that too Saturday 3 PM . My bad time to book ola cab for the first time...i have paid 512 rs where my bill was around 240...i never expected you will charge 80% extra on the name of peak hours during non peak hours.

Your drivers are absolutely insane and have no respect for your customers. Your app is meant to show location to drivers. I waited for an hour and he then says my location is too far from his and he cannot come. I was on Chennai bypass highway and needed a ride to hospital. Driver name is Dhayalan crn[protected]. I tried again with another booking and I got the same response from another driver. You guys are in service field and your drivers need to learn to respect your customers. I am totally unsatisfied with the experience. I doubt if I would choose Ola on my next trip.

yesterday at around 3 pm i a booked a cab whose CRN[protected] is this. he refused to pick me up and said i wont come i have turned my cab from that location you cancel the ride.he also abused me. i even gave a call to ola care but no such action has been taken.i wiil be highly olbige i[censored] take some serious action towards the driver.

Dear friends,

This is our bitter experience with OLA cabs.

Please read and forward to all your friends, Facebook and everyone. Because, as a Indian citizen it is your duty to inform about FRAUDness.

This is completely true cases where I can even submit the proof even in High court OR supreme court of INDIA.

I booked cab for family on 20th July, 2015 TIME at 2:40 PM. That is completely a normal time.

And we travel to within the city for about 18 km. This is our regular route and we travel many times. We get charge less than Rs.180
But, this FRAUD OLA CABS billed us Rs.548

Actually I am NOT in the cab and relatives, ladies traveling. After few minutes when I check my bill in the email and SMS I JUST got Shocked.

I immediately called my relatives and they too told. We never expected this much. But, since we are in urgent and goes to relatives home. The Driver arguing and we paid the amount.

If I was with them. That would be different story.

So, I immediately lodged a complaint with OLA cabs on [protected]@olacabs.com
But, go reply to email very lately. That TOO with nonsense answers.

Thank you for writing in. We apologize for the inconvenience caused with the charges on your ride. However we value your feedback and shall convey the same to the team. From ( Pamidi Naresh - OLA Customer Support ).

I was NOT at all convinced with their answer. Because in the email I already told this wasteFellows that I travel regular and I get charge less than Rs.180 SAME TIME as we travel.

So, again I sent reply and asked them. It is not just feedback. I want my money back.

But, they simply ignored that and send me this email

== 2nd email from OLA

We sincerely apologize for the hassle you have gone through for the booking.

We take our customer complaints seriously and we appreciate that you brought this issue to our attention, we believe the cause of the unsatisfactory and unfortunate result was due to this booking.

We apologize for the inconvenience caused. We do not want any of our customer to face such inconvenience.

We deeply value your relationship with Ola and are committed to providing you with the highest level of service, simply because our customers deserve the best.


From ( Syed Tanveer - Customer Support)

== End of second email ==

Again they did not refund my money. And sent this email

== Third email from OLA

We are extremely sorry about all the hassle you have gone through, we see that you are not happy with the new fare policy of Ola. We take your feedback very seriously and we shall forward this to the concerned team and shall get this checked and resolved.

From ( Ishaq Ahmed - Customer Support)

=== End of third email

After this this fellows just not receiving my emails. As a technical person I can see my emails are getting bounce back.

They are blocking emails. They are thinking that they can FOOL Indians very easily.

BUT, I will not sit back and relax. I will inform to everyone and I will also take time and report to responsible government departments who allow license to this FRAUD fellows.

So, friends - if you already have experience with OLA cabs OR NOT. But, as a goodness alert to your friends and colleagues. Forward this message to all your friends and facebook contacts.

Also you can check many other people complaining about this FRAUD OLA CABS

From OLA Cabs I need immediate refund along with compensation. I am not going to leave this case.

Hi, I would like to complaint you regarding the inconvenience, misbehave and harassment caused by OLA cab for the cab hired from the Bangalore International Airport(KIA) to Hosur road. Me and my husband had booked the cab from airport to Hosur Road and while boarding the cab, we believe that hiring the non AC mini cab will cost us 10 Rs/Km or total expense would be lesser than Rs.1000 as per standard for the other cab services. But when reached the destinations we got shocked when the driver claim Rs. 2480. for the diesel Tata Indica non AC car i.e almost 77.5 Rs/Km. When i tried to explain the driver that this is not a genuine trade, he started shouting outside my apartment and threatened me that he will create a scene at 3:15 AM early morning on 22nd June and he will take me n my husband to police station if I will not give him money.Analyzing the situation as I was standing outside the apartment and being a lady I told him not to create a scene our here and let me talk with OLA customer care and they were disconnecting my call. As when I hire the OLA cab on 12th June 2015 from same my residential location to Bangalore International Airport, had paid only Rs. 1002, then how can I agree with the charges that you are demanding. and the eason driver gave me is peak hours.Peak hours means rain, traffic jam n shortage of cab but we got cab within 2 minutes after booking the cab so simply they cant fool us by telling peak hours. But calling more than 3 times to OLA customer care and explaining my situation to customer care executive, I was told to transferred the call to Sr. Executive and my call was put on hold more than 10 minutes and was disconnected by the customer care executive. Nobody tried to call me back afterwards from OLA customer care side. I was harassed in the midnight on the road, and then I told cab driver to take me to police station and let them decide who is correct in this case as I have all the proofs and i took video of the cab driver accepting that OLA is not loyal with the customer and you should take this matter to higher level and am not the first victim of that, he was influenced by the Senior person from OLA to threaten the customer for calling police. We were roaming on roads at 4 am searching for ATM as driver was harassing us and he didn't analyze that I am a lady and its highly unsafe as whatever he is demanding is totally unfair. My question to OLA is, Do you have any government approved documents which specify the private cabs can charge any unfair amount from the customer at any timings .Let me tell you that Airport taxi SEDAN which was a bigger cab than OLA was charging us[protected] which is 50% lesser than you charged. The reason which we d booked it to save money and we trusted OLA cabs . But what incident happened to me is highly unacceptable and if OLA want me not to take any further action as we have all the proofs and your driver recordings in which driver is harassing and telling its unfair amount, you need to refund my money ASAP. ould you please look into above issue as your customer adviser is not resolving the issue. Need my refund ASAP as Rs 2500 from Airport till Hosa Road is too much and it not right. We trust OLA and want this to be refunded as if you would be in my place, you would also demanded justice . I have marked several mails to OLA but there is no response from their side Waiting for your reply. Regards, Shikha

Dear sir, I booked cab from OLA in Hyderabad the fare details which are given at the time of booking are as follows FARE DETAILS Minimum bill Rs 80 for the first 4 Km. After 4 Km Rs 9 per Km and Rs 2 per minute but i was wrongly charged by OLA its details are FARE BREAKUP Base fare for 30 km: ₹499.0 Rate for 9.69 km: ₹116.28 Wait time charge for 22.93 min: ₹45.86 TAX BREAKUP Service Tax ₹31.42 (Included in total fare) And the total fare was Rs. 713 for 39.69 Km. but according the details given to me at the time of booking the fare should be for first 4 Km. Rs. 80 after 4 Km. Rs. 9 per km i.e. 35.69 x 9 = 321.21 & the total fare should be 321.21+100 = 421.21. so I request you to refund me the excess amount charged from me. Thanks & Regards Aditya Singhal

Please check ola cabs company device or km reading. They are fraud. They charge alot against kms. Please take action against driver and company too. This is an invoice detail of my ride. Say Ola to your driver JAI SINGH ([protected]) for CRN[protected]. White Chevrolet beat PB 01 A 5601 to pick you up @ 11:59 AM, 28Jul. Please share https://www.olacabs.com/track/8347mlnca with friends/family and let them track you. Call[protected] if you need help.

Hello, My sister had a horrifying ride today with OLA cab. The distance from Mahadevapura to St.Marks Road was just 11-12 km.but the ride went on for 22 km and close to 2 hours. All because the driver took some weird shortcuts on the way away from main road.Raising suspicion she immediately called me up and raised the concern and then it was somehow managed to reach to destination without any harm. She is very new to Bangalore and got very scared after the driver misrouted and unnecessarily roamed around here and there. This is an alarming thing to be checked and proper action to be taken against the driver before it becomes a nation wide fame for OLA and a life threatening issue for the passenger. Not to the mention the refund which I want for the extra pain passenger had to go through and delays incurred. She had travelled the same distance at same time earlier by Uber and it came around Rs160 and 12KM and it definitely ain't this long in any traffic condition and Rs 509. Looking for a response from concerned officials.