Ola Cabs / ANI Technologies Complaints & Reviews

Hi,

On 16 July 2018, a driver of OLA, named Sandeep (mobile number - [protected]) driving Swift Dzire (registration number HR39D9923) hit my car at outside DLF cybercity. I tried to stop him and asked him to stop twice or thrice.
He was an arrogant Jatt driver, who asked to prodice an evidence, if he has hit my car. There was a scratch on my car and he explianed me that there is no severe damage to my asset. He did not stop and fled away.

Why dont Ola conduct background check on the drivers. He might also hit someone or murder someone in future and get easily away from penalization in absence of compliance checks at OLA.

Request you to please cancel the driving license of the driver with OLA and share your action with me on same.

REgards
Vertika, reachable @ [protected]@gmail.com

I used the Ola service first time, I got fed up with the performance of Ola. I don't want to use that type of service in future who left you at time of journey start. My number is [protected]. I booked two cabs for today and one driver cancelled the ride before ten minutes and second says I am away from your location, I can't come. This is very ridiculous service

I along with my wife booked a ola cab (CRN [protected]) by putting the pick up and drop location on the Ola app. Driver dropped me in between and denied his duty to drop me at the mentioned destination on the ola app.After that he asked me to pay 50 rs extra to drop me on the mentioned destination. When i told him that i will talk to Ola customer care then he told me to move out from the auto and he left me and my wife in unknown location.Me and my wife felt shocked and scary because o[censored]nknown location where driver dropped us.

When we raise the complaint in Ola customer care portal then they said they will raise the issue with their partners operation and when i asked what action they are taking against there driver then they denied to share the details with me. I have a written proof of email which ola have shared with me.

As a end user i have paid the amont to the Ola cab and in return i accept them thar they are accountable for user safety and service.

Now i want to raise 3 complaint:

1. Safety of customer
2. Incomplete service for which we have paid to Ola..
3. Not discussing the details of the action against the driver who behaved in this way

On a very heavy Rainfall day and due to urgency to reach my office, i thought o[censored]sing the service of Ola till my office with my father.
For this I booked an Ola Auto and as per map it was showing me reaching in 2 mins. Now I tried calling him after booking but he was not picking up my phone. I checked in GMaps to check the exact location of that guy and to my surprise his location was just just 2-3 minutes away from my pick-up point from booking time till 15 mins after booking. After many calls he picked up my phone and started telling me that "its raining heavily and i should cancel this ride" etc.
It was now more than 20-25 mins late and since I was not cancelling this ride he finally turned up and when i asked him about why he was doing that, he again started abusing us and cancelled the ride in front o[censored]s.
I have immediately complaint about him through Ola app but I want the strictest action to be taken against him hence I am complaining about him through this website also.

If Ola has started this company for the service of the consumers then I don't expect this to be done with us. There are many complaints which my friends and relatives have also faced.

I would request you to please take action immediately and update me on the progress else I would have to unnecessarily take this complaint to the next level.

Ola Auto Number: MH-03-BY-2984
Ride Date:10th July

Attaching a photo of the driver for your reference and easiness to track him.

Driver was not there at the point of pick up and made me roam around whole area of mall.
He was passing presonal comment
Was disrespectful
States that i cant afford a car or pay driver thats why i m using ola cabs
N doesnt have time to reach given pick up point and aldi threaten me that he will bloack my number from company n when i was feeling unsafe he didnt stop the car for me to get out .. it was very very unsafe and terrifying experience
Cab details were
White wagon r
Car no up32KN1019
Name dhruv kumar
My OSN [protected]

I booked Ola car vide Ola Vide CRN[protected], Dt14-07-18. I waited15 minuets at particular location and I informed the driver clearly my exact location. I ringed him two times, the driver, not turned. So I canceled the trip. It’s mainly the driver fault, but I was fined Rs 50- for no fault on me. It’s mainly due to Ola money.take suitable action.

Hi,
One fraud transaction made on yesterday (12/07/2018 9.47am) with my uncle, fraud person transferred my uncle's Rs.9999 amount to ola cabs and also same time they got ola cabs transaction number. Transaction number on his mobile txn# is:[protected].
My humble request to you o please cancel this transaction and revert that amount to my uncle's account. They are not financially strong. It will be great help from your end.
PFA for SMS screen shot

Sir,
your driver Dinesh Kumar on 12 July 2018, charged cash of 260 rupees because your service was unable to generate the bill.

Now on 13 July 2018, you deducted a amount of 169 rupees from my ola money.

As of now your company has charged 429 rupees from me.

please look into the matter and refund the 260 rupees amount.

Driver name: Dinesh Kumar
CRN: [protected]
booking on 12 July 2018

customer: Utsav
contact: [protected]

I had booked Rental Ola on July 9th for going to The Lagoona Resort, Lonavala with pickup point - MG Cross Rd Number 4, Patel Nagar, Kandivali West, Mumbai, Maharashtra 400067, at that time it was shown as Total Rs. 2829.00 for drop upto the location, accordingly, we paid Rs. 3000/- to the driver (plus Tolls etc. + Food.)
The driver drove us on Eastern Freeway, ignoring my refusal, saying "we shall reach faster"???
Now OLA has raised a bill for Rs. 3415/-. They have already deducted Rs 86/- from my OLA Money account without asking me and threatening me to pay additional Rs.500/-.
PLEASE HELP ME!!!

Sir, in the month of June 2018 I booked OLA cab, at time of booking it showed a fare Rs 169 but reaching the destination the fare suddenly changes to more than 200. On asking the cab driver, how this is changing, he replied to complain about this.
Olampany cab is showing and charging more fare after reaching destination.
Sir this not fare to change the amount of fare, they are cheating us.
My mobile number is[protected]

Complaint is about the cancellation of ride by driver. But in this process why I have to pay? For the cancellation of ride by the driver should I have to pay?
It is my complaint to the authority of OLA CABS for the refund of my money, which has been taken for the cancellation of ride by your OLA driver(s). I am facing this type of problem for the second time.

Sir my name is Raman mahant i am a driver of ola cab.15 day before i joined Ola. Today I was bllack listed from ola. Actually my fault is, i don't know how to reverify the ddd. Because of this, i am black listed. I went to office many times and requested but nobody was listening. Sir i want to drive with ola please resolve this matter.

Thanking you
Yours faithfully
Raman Mahant

Dear sir,

My car is an under OLA. Car number is AP16TVC 2097. We received penalty from you on 03/07/2018. Penalty amount is Rs.1214.77

We didn’t commit any fraud at that time. So please verify such of this incident, and rectify this problem as early as possible.

There is no support from Vijayawada OLA management. So we are requesting you to solve this problem.

My details:

Ph no. [protected],

Vehicle no. AP16TVC 2097

Device number: [protected]

Driver License Number. AP[protected]

Badge Number: 60200

Email: [protected]@gmail.com

Rental’s details:

SAMPATH

Ph.No. [protected], [protected]

On 10-jul-208, Cab booked on rental for 4hr -40km. scheduled start from 8-00AM to 8-15am. It was already informed driver about the arraival.
around 8:05am, he cancelled the driver himself cancelled the cab and left wihout intimating. Two effects faced by the customer:
1) Cancellation which made to book another available white xylo, which increased the cost than normal even after well planning.
2) Couldn't reach in time booked for the specified purpose, where we wasted time for booking for another cab, in addition to that cancellation charges were laid.

Cancellation No :CRN[protected]

We were booking Ola cabs for theri best services, but these kind of circumstances are making very pathetic.

My Mobile no:[protected].

awaiting for your explanation, waive off for the cancallation charges of Rs 75. Request to reduce the charges which are leived charged more than normal during peek our charges, which is not supposed to be for the reasons of cancelling form the driver end.

We expect and hope Best service at resonable time and conditions of payment.

Dear sir 'I m ola cab patner in kanpur.sir ur staff is very un cultures in kanpur.office .ur staff no duties provided by private patner outstaion.are duties provided by liease vichel. And off road by private patner any quires. Pl provided by some faithfully staff.and provide by duties private patner. I m also with u .
PL HELP US OUR PATNER STAFF.
Thanks u

Your faithfully
ALL PARTNER CAB
XYZ

Y my Ola account has been blocked????
Kindly solve the issue as soon as possible..
I need it n it is too urgent... start my account as soon as possible
Y Ola people do not respond till today
This is ridiculous...
U people are going to help me or not
Unblock my Ola app immediately...
Ola company is helpless...
We people are having trouble time and you people do not solve our problem...
Kindly let me know when this mess will get over...
Do immediately as soon as

Hi Team,

I am not at all with Ola services. This month I have booked more than 20 bookings in Ola. But lot of times I have faced a problem like when i am going to book Ola its showing amount approximated like an example 200 and when i reached my point Its showing more than 100 rupees extra some times I have paid 400 rupees extra also.This is not at all good.I am really frustrated with the Ola. Please try to give correct price and from customers collect correct money.If I don't have money in my hand what should I do? how can I pay extra money?

Please try to understand the customer services and help them.If we are believing you and you have to provide the best services.

Good bye to Ola.

Thanks and Regards,
Obulapathi T

On 30th June 11:58 pm I booked ride with OLA from New Delhi railway Station for Airport.
CRN - [protected]
Driver Name- Tripit Jha,
Driver immediately stopped the Ride without driving and I was charged rs 130 from my Ola money wallet.
Bill details shows - 0 km and total bill 130 Rs. Trip started at 11:59 and stopped at 11:59
Since Ola app does not have any contact number on which customer can call, I could not do anything. I tried to file the complaint on Ola app but it did not worked.
Today I could get the OLA customer support number from internet[protected] and talked to them, but they said I should have contacted them within hour now thre can not do anything. They have checked with driver and driver don't remember.
They said that since they can not trust/verify my complaint is true they won't refund my money.
Bill clearly shows that they have charged 130 for 0 km, and Trip started at 11:59 and stopped at 11:59, what is there to verify. Its a clear case of cheating by driver.

Ola should deduct the amount from the driver and should refund.

Booked auto around 7am today 11/7/18. to get dropped at mattuthavani bus stand madurai. When the auto was found not with vision back rest and informed the driver, he started using rough tone and objected to our intention to cancell the auto. Fearing the rough behavior of the driver travelled in the same back restless auto. On account of this bad travelling now the spinal cord started developing pain. This is only an initial complaint.

Driver is very rude and not ready to come with the car at the location even my own car Honda city and ciza are easily come at the location even road is so broad that big truck can come. Kindly take the action against the driver as such type of drivers can impact your customers earlier I am also good fan of Ola but now due to his behaviour I think twice to book Ola cab.