[Resolved] One Assist — claim not processed | |||
I had purchased a mi note and had taken a one assist policy which had 100% cover on all kind of loss. Recently my mobile stopped working as some water entered in it while in rain. The claim has been rejected stating self negligence. Device claim – service request # 2285049. My question is how do u prepare urself from such unexpected calamity. Why will effect my property knowingly. I purchasing the policy i was informed liquid damage is also covered. This claim should get processed. Was this information helpful? | |||
Nov 3, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hello my mobile no. Is [protected], tomorrow i will receive a message from one assist after that i will check my account then 1299 Rs has been auto debited from my hdfc credit card. How they can detect auto my money. So i want to deactivate this and refund my money.
OneAssist Consumer Solutions Customer Care's response, Oct 3, 2017
Verified Support
Dear Gotendra,
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
As per your request, plan has been cancelled vide Service Request number 2027970 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Brijesh
Team OneAssist.
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
As per your request, plan has been cancelled vide Service Request number 2027970 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Brijesh
Team OneAssist.
My Mobile Was Deamaged due to some resons, I was claimed my Mobile insurence and the oneassist was not repair properly they was foget to fix camara glass to the back side of the phone, I was rasied the reqest to repickup and re repair to my mobile it been 3 weeks completed still they did'n tacken any action.
Please help me in this regard
Please help me in this regard
OneAssist Consumer Solutions Customer Care's response, Oct 5, 2017
Verified Support
"Dear Customer,
Greetings from OneAssist...!
We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Sagar
(Team OneAssist)
"
Greetings from OneAssist...!
We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Sagar
(Team OneAssist)
"
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Mohan babu.A
-[protected]
Greetings from OneAssist...!
We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2393376 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Sagar
(Team OneAssist)