OneAssist Consumer Solutions Complaints & Reviews

Device name: redmi note 3 gold

Customer name: ekta jadon

Email: [protected]@gmail.com

Subject: claim for device damage & unsatisfactory services from m/s one assist consumer solution pvt. Ltd

This is to bring your attention towards the case of complete negligence and services denial from m/s one assist consumer solution pvt ltd for my device redmi note 3 purchased in june 2016. br...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6796 without my concern on date:11/09/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2738532
Name :- akshya kumar prustybr...

Hi

Kindly cancel my plan for one assist.

Is there any option in your site to deactivate? Kindly advice
How many days it will take to cancel my plan?
How can i check my cancelled status?

Please deactivate and refund my money asap
Name: vishnu kumar g
Mobile no: [protected]
Email : [protected]@gmail.com & vishnukumar. [protected]@wipro.com

Relationship...

Dear oneassist

I had just received my hdfc credit card last week and have not even activated it yet (Card number ending with 8765). My account is activated with one assist mfee and charged amount rs 1299 without my knowledge on date: 08/09/2017.

I am not interested about this service and don't want this membership. So cancel the membership and refund this debited amount of rs.1299/-

Customer id....

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13 sep...

Hi,

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. Every year from 2015 iam requesting over phone to deactivate the plan, every time the rep saying we will stop but every time my money was deducting... I never got any services from your company even you dont have any details of mine... I dont even know the company...

[sr number:2212838] membership id - [protected]

I had been told to email to logistic. [protected]@oneassist.in the required documents to facilitate the refund process..

In return i immediately emailed you the courier slip to the above addresss along with the bank account details...

I had been told that i will get refund within 7-10 days..

Now more than 35 days have been passed but neither...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also msg from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Relationship no is 2739120
br...

Hello there

A amount of rs.1399/- deducted from kotak credit card to one assist plan without my permission..
I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really not acceptable and its fraudelent

Please deactivate and refund my money asap

Date of incident :08/09/2017
Kotak...

Dear one assist,

Please stop making frauds of the people's hard earned money. You are nonetheless than a criminal of the highest rank.
Recently, i visited hdfc bank and they offered me a credit card. The bank staff filled my form and told it will be delivered in few days at your address. Before the credit card got delivered at my home, i received an email from one assist that thank you for buying our product and charged...

Hi i puchased the mobile insurance for my mi 4 handset and after two months because of heavy rain in mumbai it become wet accidently. And water get inserted in the hadset. Though every damage is covered in the insurance now the insurance company oneassist avoiding to process the claim.

Oneassist is a fraud company my service request number for claim is 2305972...

I purchased plan for damage protection from one assist with invoice and photographs at the time of purchased told me mobile collect from your place and given to extra mobile for use till repair and 15 days policy for repair but claim registered on 31 august no.2305110 but till no process and harassment for documents requirements, i sent mail but no response, also i will send hard copy by courier or scan copy to on email but no agree with...

Hi

Kindly cancel my plan for one assist.

Is there any option in your site to deactivate? Kindly advice
How many days it will take to cancel my plan?
How can i check my cancelled status?

Please deactivate and refund my money asap
Name: saravanan
Mobile no: [protected]
Email : kushal. [protected]@outlook.com
Relationship no: 2610374

Hope this...

I am sending emails everyday regarding the payment of claim amount to my bank account of my theft claim of my samsung s8 phone and the company just says that we're transferring it today. Initially, i was told it will take 5-7 working days and now its a ongoing procedure. They just say, we have escalated and will call you back and never call me to update on this....

Hello there

A amount deducted from hdfc bank that rs-1799/- from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident :25/08/2017
Hdfc...

I have paid rs 4716.66 for insurance of my phone. The amount has been debited from my account via transaction no.[protected] dated on 27.08.18 i. E. Monday. I have neither got my insurance policy done nor the amount is refunded by you.
While repeatdly reminders by mail on the email id: saji. [protected]@oneassist.in and mayur. [protected]@oneassist.in and telephonic conversations on your customer care. I have also sent the screenshots of my bank statements...

Hello sir,

I had sent my damaged mobile to oneassist as it was covered under insurance.

After much time i got a reply that i will be getting a refund worth 6449.. And i have to submit required documents for the refund...

So i emailed the documents at settlement desk email immediately...

Since then many days passed till now i got no reply from their side regarding the document i...

My name is bhupender singh. My no is [protected], on 5th august i was lost my wallet and in it i lost my hdfc credit card. I do a call to hdfc bank for block my card they block the same and transfer my call to one assist for a card protect policy. One assist executive told me full policy detail in 1 minute 23 second. And my policy of one assist was issued on 8th aug 2017 and the y deduct 1899 from my credit card. On 7th september i lost my...

Dear sir/madam,

Myself mahesh kumar kapil from dehradun, is a hdfc credit card holder. On 26 sep 2017 i have activated one assist (Wallet assist) policy vide relationship no 564481and paid rs.1799 through my hdfc credit card.in the year 2016 again rs. 1799 was automatically deducted without my concern/ authorization. Now i want to deactivate this policy and for that i have called your customer care in the month of aug 2017...

One assist is a fraud company i think... I was registered with my number [protected].

They deducted 1799 rupees on date[protected] without any permission from me. My account is in low balance then they 1799 refunded and deducted 200 rupees again without any permission. On[protected].40 rupees deducted my account and refunded 1658.40 and also 200 rupees and same process on[protected].47 rupees deducted from my account...