OneAssist Consumer Solutions Complaints & Reviews

I received a sms from HDFC Bank that Rs 1299/- has been deducted from my credit card to one assist plan on 24/08//17 without my permission. Inspite of calling the One Assist prior to my policy activation and post activation they are not cancelling the service.

Please deactivate and refund my complete money ASAP(No partial refund).

My One Assist plan details:
Membership ID:[protected]
Replationship No: 948001

I took mobile damage insurance policy from oneassist com[pany which cost almost 1200 rupees and they said your mobile will be repaired from authorised samsung dealer if any damage occur within one year time period. after 20 days my phone slipped from pocket and fall down, its screen broken and got scraches at cover. I called them, they asked for photos of damaged phone and invoices, i uploaded these on its dedicated webportal. Oneassit officials asked few silly queries, from which pocket it has been fallen, what you were doing, how it eskapped from your pocket etc, at the end they said, we registered your calim and handover phone to our courier boy against handover receipt and we will return this phone within 15 days after repairing of concerend part of it. I received mail from oneassist that they received my damaged phone and will proceed soon. after few days i received a mail from oneassist that we given your case to insurance provider company and will inform you as and when we get reply, i was socked because earlier or even terms and conditions it was not mentioned anywhere that they are working through third party insurance company?.. today i received a phone call and email from oneasssit that your claim has been denied by our insurance company provider so we will send back your phone unrepaired...
It is not a matter of few hundred bucks but it is matter of serious fraud, this company oneassist is making fool to inocent people and making big money as a scam.

One assist is a fraud company.

U people just making a fool to customers. When u sell ur insurance then telling him that you repair mobile liquid and damage. And when we send our product for repairing u just reject our claim.And said different types of of excuses.
My mail id :- mozart.[protected]@gmail.com
Relationship no. 2117795
Please return my amount which i paid to your company or repair my mobile.
Else I go for Consumer Court. And file PRL against your company about fraud.

I received sms from hdfc that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident : 13.09.2017
Hdfc credit card no. Xx6049
Oneassist relationship number : 2772702

On receiving service renewal mail from one assist, i mailed them regarding discontinuation of the services as i am not interested in the same and adviced not to deduct any money from my credit card. Almost 3 times i mailed them. Neither they send any confirmation nor i received any reply from them and suddenly yesterday i was charged rs 1399/- from my credit card, towards one assist renewal charges. On calling the customer care services, they were insisting me to continue the services and when i disagreed they started misbehaving. However, i managed to get my service cancellation request registered. The customer service lady told me that i would receive a call from cancellation team but till now i have not received any. I have been trying to call the customer care services but the call is getting disconnected.
From their attitude i doubt that they are going to call me. I just want to cancel/discontinue the service and want the money to be refunded. One assist is a fraud company and without customers concent they just keep on charging the credit cards.

One assist has been activated on my hdfc for 2 year plan.
And amount have deduction of rs 2999 from my credit card.

I want you to cancel my subscription and refund my money as soon as possible.

I have also mailed & called to one assist for the same, but i have't get any response or refund yet.

Please deactivate and refund my money within a day.
Hdfc credit card no. 5xxx7302
Oneassist relationship number: 2544297,

Please tell me how do i know this is deactivated and amount is refunded?

Please do the need full

Thanks,
Rashmi r

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my account wuth cust id 46621662. Without my concern on date:14/09/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 27817, 6
Name :- rajat gupta
Mobile no. :- [protect]
Custmor id : 46621662

Hello,
I m not interested in ur credit card insurance so please cancel my insurance of credit card. I am not interested in ur insurance. It's given to me without my permission. I hv already complaint to hdfc bank and bank cancelled my insurance of one assist so please cancel my insurance. Call me for this complaint.
Thanks
Udit sharma
[protected]

Hi,

My name is riddhiman singh and my registered mobile number is [protected].

I am really unhappy with the service that i got from one assist. Attached are the plan benefits that were promised.
Image1. Png

So i wanted to highlight some of the key benefits that weren’t fulfilled

1. Never got a dedicated claims relationship officer to help me go through the processes smoothly

2. Never received any temporary handset (Courtesy handset)

3. It is well over 12 days service guarantee that you guys claim to provide and i still haven’t received my phone

When i call customer care and ask about this 12 day service guarantee they say “sir, there is no such guarantee. We only provide phones as early as 15-25 days”

About the courtesy handset i didn’t even understand the reason that was thrown on me.

I am really upset about the quality of service and i want this to be escalated to the highest of authority.

Thank you
Riddhiman singh
Acca

Sent from my iphone

I am a hdfc bank credit card holder. The bank auto debited rs.2499/- from my credit card number ending with xxxx 8129 without my concern on date 14/09/2017. I am not interested about this service and don't want this membership any more. So cancel membership and refund this debited amount of 2499/- as soon as possible. If any query please contact on my email id [protected]@gmail.com. Please see in this matter immediately.

Oneassit relationship number-2735966
Name: pooja bhoite
Mobile no. : [protected]
Credit card no.: xxxx xxxx xxxx 8129

My relationship no. 507119, which i opted for mobile protection service on date june 10th, 2017 for mi4i worth 12, 999 inr. The very next day i got my mobile fallen and display got damaged. When called to oneassist they had taken complaint of claim no. 2154917, they had closed since it is falling in cooling period. I made it done with my own money the repair. Firstly they had not taken proper details, my mobile name name had taken to redmi 4 note 64 gb for mi4i mobile and it was purchased on 12th may, 2015. During their call from one of their executives i clearly mentioned this and previously my mobile got got changed mother broad and the imei number had been changed and they told to update the details in mail. Their response is too slow and taking a week to reply to a mail. I called to on of their executives many times and told to cancel my policy, as they say their representative will call within next 48 hrs but the response in zero and they are careless for giving proper response. They tried to convince me that next time my problem will be solved and for that i didn't accepted. Due to work pressure at my desk i didn't contact them for a while and my mobile got again fallen down and same display problem occurred. I tried calling them again and taken the claim 2278780. To which everything went in the same procedure like previous but ended saying the imei no.in the invoice copy and the provided details are matching so the claim has been closed. The things are nor resolved anytime and my requests are not replied and my job had not done as promised. Now they are saying that after 30 days i claimed again for cancellation policy so they want to give half of the money they paid. They give reply once in a week and they are not giving claim number for the cancellation request so that i could not tell them that i had given prior to 30 days. Their executives will not call in the stipulated 48 hrs time and now i am unable to call to customer care. I want my full refund for what paid to opt the services. To hell with oneassist and please don't go behind this fraud agents. Hope my query will be resolved soon.

+

Hello,

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13 sept 2017
Kotak credit card no. Xx9398
Oneassist relationship number : 2773660

Hello,
After several communication with oneassist reps. to deactivate my policy they didn't...and for the reason my account got debited without my concern and policy renewed.

I want my money back for the last renewal as it has been done with out my concern. ASAP.

Date of incident:-15/19/2017
Policy no-SR[protected]
Deactivate And Refund the amount.

thanks,

Rs .1399 has been charged as one assist charges on my card card without any intimation or my consent.

i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Its unacceptable .

Please deactivate and refund my money ASAP

ICICI Credit Card No. XX9001
mobile no: [protected]

Hello there

I Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN without my permission. i also got a mail from one assist team. i don't even ask them to revive policy same i didn't get any call from ONE ASSIST to get it revived or else. they deducted automatically amount without my conformation, this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 07.06hrs. 12 sept 2017
HDFC Credit Card No.xx2866
OneAssist Relationship Number : 545497

Service request number 2095171

I feel worst service giving to customers,..

For my complaint i am following with one assist last three months.

For my mobile re-pickup its took one month (Bcz of first service not done correctly).
They picked my mobile on aug 17th, but after that i didn't get single update. Nearly one month i am following with customer care. But they are saying no update in system.

I am really disappointed because of this worst service...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6796 without my concern on date:12/09/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2754607
Name :- mangesh mahadev bhoi
Mobile no. :- [protected]
Credit card number ending :- 0741

Hi
My name is srikanth veesam. I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Oneassist relationship number :1290275

Hi

My membership id:[protected], kindly deactive plan and give my money back.
Because working speed of the company is too slow. I pay for adld plan on 23rd aug 2017, but they took more than 15 days to activate the plan and i got a email of activation of my plan on 12th sep 2017. I am unsatisfied with work.

Please solve my problem quickly and give me refund of amount quickly

Hello sir/madam. I am r. Govindaraji your proposed customer. You allotted me relationship no: 1278324 i am customer of hdfc bank. I don't want to be associate participate in one assist. The amount of rs.1899 deducted from my credit card. It requested to terminate the plan& refund my deducted amount immediately. Name:r. Govindaraji. Credit card ending no:0489.