OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also msg from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Relationship no is 2739120

Regards
Divay verma

Hello there

A amount of rs.1399/- deducted from kotak credit card to one assist plan without my permission..
I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really not acceptable and its fraudelent

Please deactivate and refund my money asap

Date of incident :08/09/2017
Kotak credit card no. Xxxx xxxx xxxx 2529
Oneassist relationship no.: 2666082
Plan : power plan
Mobile no:_ [protected]
Mail id:- gopikrishna. [protected]@gmail.com

Regards

Gopi krishna

Dear one assist,

Please stop making frauds of the people's hard earned money. You are nonetheless than a criminal of the highest rank.
Recently, i visited hdfc bank and they offered me a credit card. The bank staff filled my form and told it will be delivered in few days at your address. Before the credit card got delivered at my home, i received an email from one assist that thank you for buying our product and charged me with rs 1299/-. I went to bank and they spoke with customer care for one assist, they asked to wait for 48 hours and i will be receiving a call for cancellation. I waited but there was no call. I went again to hdfc and again we spoke with one assist customer care and they asked to wait again for 48 hours

Aakash prasad hota
Ph-[protected]
Relationship no-2671993

Hi i puchased the mobile insurance for my mi 4 handset and after two months because of heavy rain in mumbai it become wet accidently. And water get inserted in the hadset. Though every damage is covered in the insurance now the insurance company oneassist avoiding to process the claim.

Oneassist is a fraud company my service request number for claim is 2305972

I purchased plan for damage protection from one assist with invoice and photographs at the time of purchased told me mobile collect from your place and given to extra mobile for use till repair and 15 days policy for repair but claim registered on 31 august no.2305110 but till no process and harassment for documents requirements, i sent mail but no response, also i will send hard copy by courier or scan copy to on email but no agree with me, oneassist only require upload on website many time uploaded but still requirements, so i m facing problem with phone so pls help me, my no.[protected]

Hi

Kindly cancel my plan for one assist.

Is there any option in your site to deactivate? Kindly advice
How many days it will take to cancel my plan?
How can i check my cancelled status?

Please deactivate and refund my money asap
Name: saravanan
Mobile no: [protected]
Email : kushal. [protected]@outlook.com
Relationship no: 2610374

Hope this will be solved asap. Thanks in advance

I am sending emails everyday regarding the payment of claim amount to my bank account of my theft claim of my samsung s8 phone and the company just says that we're transferring it today. Initially, i was told it will take 5-7 working days and now its a ongoing procedure. They just say, we have escalated and will call you back and never call me to update on this.

Hello there

A amount deducted from hdfc bank that rs-1799/- from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident :25/08/2017
Hdfc credit card no. Xx4277
Oneassist relationship no.: 1249959
Plan : privilege-individual
Registered mobilenumber:[protected]
Mailid:kishore. [protected]@gmail.com

Regards
Kishore

I have paid rs 4716.66 for insurance of my phone. The amount has been debited from my account via transaction no.[protected] dated on 27.08.18 i. E. Monday. I have neither got my insurance policy done nor the amount is refunded by you.
While repeatdly reminders by mail on the email id: saji. [protected]@oneassist.in and mayur. [protected]@oneassist.in and telephonic conversations on your customer care. I have also sent the screenshots of my bank statements of the respective mail ids.
Now i recieve telephonic calls from your company for the same insurance. It seems your company are cheating customers.
It is once again requested you to refund my amount or issue me the policy imediately.
Otherwise i am free to go to consumer court for legal action against your company.
Hope i will get a favourable reply from your end
Harshita
[protected]

Hello sir,

I had sent my damaged mobile to oneassist as it was covered under insurance.

After much time i got a reply that i will be getting a refund worth 6449.. And i have to submit required documents for the refund...

So i emailed the documents at settlement desk email immediately...

Since then many days passed till now i got no reply from their side regarding the document i...

My name is bhupender singh. My no is [protected], on 5th august i was lost my wallet and in it i lost my hdfc credit card. I do a call to hdfc bank for block my card they block the same and transfer my call to one assist for a card protect policy. One assist executive told me full policy detail in 1 minute 23 second. And my policy of one assist was issued on 8th aug 2017 and the y deduct 1899 from my credit card. On 7th september i lost my pan card and driving license and i chat with one assist regarding re-issue my cards. There executive call me and told my documents were misplace on my pocket not my wallet. They told my policy name is wallet protector not pocket but at the time of policy issue they didn't tell me detail. Then i told him/her to cancel my policy but after 3 days there executive told me they refund only half amount because my request forward on 8th september but i told him on 7th september. Please suggest.

Dear sir/madam,

Myself mahesh kumar kapil from dehradun, is a hdfc credit card holder. On 26 sep 2017 i have activated one assist (Wallet assist) policy vide relationship no 564481and paid rs.1799 through my hdfc credit card.in the year 2016 again rs. 1799 was automatically deducted without my concern/ authorization. Now i want to deactivate this policy and for that i have called your customer care in the month of aug 2017 but didn't received any confirmation from your end till date. Hence, kindly stop/ block this policy with immediate effect and send me confirmation through email/ phone/ sms as soon as possible.

One assist is a fraud company i think... I was registered with my number [protected].

They deducted 1799 rupees on date[protected] without any permission from me. My account is in low balance then they 1799 refunded and deducted 200 rupees again without any permission. On[protected].40 rupees deducted my account and refunded 1658.40 and also 200 rupees and same process on[protected].47 rupees deducted from my account and refunded and 200 rupees deducted this time also. I have no information about this what plan they activated for my credit card ending 5746. One assist is a fraud company. I want to refund all my money total 600 rupees. I called customer service they spoke very rudely just like shouting. And they said you give plan for credit card security card ending with 5746. Even i have not activate this credit card and i have not adopt any one assist insurance plan.
So i want refund all my money they have deducted without my permission

This has reference to your credit card monthly statement dated aug. 25th, 2017, wherein you have indicated rs.1399 against service charges of oneassist as on aug. 8th, 2017.
Kindly note that i have neither availed any service/s of oneassist nor authorised or subscribed to its services ever.
Kindly also note that i have not intimated about the same to you.
Hence you are requested to delete the said amount along with the related gst charges from my credit card statement.
A copy of the letter addressed to oneassist is attached for your perusal.
You are also requested to make arrangements to close my credit card account with you with immediate effect and confirm.

Regards,
Siddharth chandpure director, radon assurance
Photo mobile: [protected]
Email: [protected]@gmail.com
Wiseintro: wiseintro.co/radonassurance

Hello there

I received sms from hdfc bank on 8 september 2017 that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: pradip parkale
Date of incident : 08/09/2017
Hdfc credit card no. Xx3923
Mobile no:[protected]

श्रीमान जी
मैंने वन असिस्ट से अपने Xiaomi कम्पनी का के Mi Note 4 ( 64GB ) हेंडसेट के लिए बीमा कराया गया था। जिसकी कस्टमर ID [protected] है । मुझे बीमा कराने के लिए कम्पनी द्वारा फोन किया गया था, फोन पर उपलब्ध कराई गई सूचना के अनुसार फोन में कोई खराबी आने पर क्लेम के दौरान जितने समय तक बीमा धारक का फोन one Assist के पास रहेगा उतने समय के लिए one assist बीमा धारक को उसी मोडल का अतिरिक्त ( courtesy )हेंडसेट उपलव्ध कराएगी, जिस से बीमा धारक को कोई असुविधा न हो ।
परन्तु जब मेरा फोन खराब हो गया तो one assist ने मुझे अतिरिक्त ( courtesy ) हेंडसेट देने से साफ मना कर दिया । इसके अलाबा मेरा हेंडसेट जिसमे मामूली खराबी ( टच खराब ) थी, को सही कराने के बदले मुझसे प्रोसेसिंग फीस जे नाम पर लगभग 325 रुपये भी ले लिए गए । उसके बाद भी मुझे टूटा हुआ हेंडसेट भेज दिया, शिकायत करने पर कहा गया कि आप का हेंडसेट दुवारा सर्विस सेंटर जाएगा । कम्पनी ने हेंडसेट दुवारा मंगा तो लिया पर एक माह से ज्यादा व्यतीत हो जाने के बाद भी मुझे उपलब्ध नहीं कराया गया ।
कस्टमर केअर पर कॉल करने पर झूठे वादे किए जाते हैं, पहले मुझे बताया गया था कि आप का फ़ोन हर हालत में आपको दिनाँक - 08/09/2017 तक आपको मिल जाएगा। न प्राप्त होने पर दुवारा कॉल की तो बताया गया कि दिनाँक - 11/09/2017 आपका हेंडसेट हर हाल में आपके घर पहुच जाएगा ।
कम्पनी द्वारा किये गए वादे के अनुरूप मुझे अतिरिक्त ( courtesy ) हेंडसेट उपलब्ध न कराने तथा तथा समय से मेरा हेंडसेट की मरम्मत करा कर उपलब्ध न करा पाने तथा कस्टमर केअर पर वन असिस्ट के प्रतिनिधियों द्वारा झूटी ओर अनुपयुक्त जानकारी उपलब्ध कराने के कारण प्रार्थी को मानसिक रूप बहुत ही ज्यादा आघात पहुँचा है । प्रार्थी के पास हेंडसेट न होने की बजह से आर्थिक हानि भी हुई है ।अतः श्रीमान जी से विनम्र निवेदन है कि आप उक्त कम्पनी के खिलाफ उचित दंडात्मक कार्यवाही करते हुए प्रार्थी को पहुचे मानसिक आघात तथा आर्थिक हानि की छतिपूर्ती हेतु रुपये 200000.00( दो लाख मात्र ) मुआवजा भी दिलवाया जाए।
प्रार्थी
अनुराग
17 श्रीजीपुरम कॉलोनी
ग्वालियर रोड, नगला मकरोल
ककुआ, अगरा उ .प्र..

One assist co. Made it clear during first year of insurance that they will repair my handset free of cost & now they are denying my claim that it has exceeded device amount which is fall.
Wrong estimate provided for denial of claim
Just few days back they have renewed my poilcy also
Handset screen has broken, how can the estimate will be 8754/-
I can easily get my handset repaired around rs. 2000
Reimburse me whatsoever expenses are incurred by me for repair, i can provide you estimate also beforehand from a authorised service centre before repair, if that exceeds device amount deny my claim else reimburse me the expenses
Claim expense given is incorrect & false

Sagar gupta
[protected]

1
Dear sir/ma’am,

Greetings from team one assist..!!

In view of the documents submitted the claim has been approved & assessed as beyond economic repair (Ber) for net approved amount rs.3, 199/- is arrived at post deductions of deductibles listed in the below calculation table. The settlement of the claim will result into extension of cash benefit along with the stoppage on the insurance cover extended for the policy under consideration.

ø damaged handset will be retained by one assist.

Note: the case is considered as ber when the estimate repair charge is equal to more than 80% of sum insured /market value/ invoice value whichever is less.

For facilitating the speedy settlement of the claim you are being requested to submit the below items and documents in true & hard copies at the address mentioned below via courier or postal order to one assist. While sending the same kindly add cover note with your personal details like your name, customer id, membership id & service request number. You may fetch the said details from the subject line of this email.


· scan copy of mobile purchase invoice/bill with stamp of the retailer & handset details like imei number/serial number, handset make & model. Kindly submit the same in hard & true copy of invoice which was submitted to us for seeking the decision on the claim via email to our claims team.

· scan copy of cancelled cheque with your name printed on it (If your name is not mentioned on it please share the 1st & 2nd page of your bank passbook along with the cancel cheque. If you do not have passbook then please submit the bank statement’s first page with information like ifsc code, account number, branch name, bank name & your name). This information is required for facilitating the payment into your bank account. Kindly submit the legible copy of the aforementioned documents.

. Please mention the below details on the envelope.

1. Customer name
2. Sr no
3. Customer id
4. Membership id

Note : the settlement of the claim & extension of cash benefit is subjected to submission of the aforesaid documents & items in timely manner. Kindly refrain from communicating basis this email as this is auto emailer & queries would not be taken for initiating email communication in between the claimant & oneassist.

Kindly refer below table for clarity with regards to the claim settlement

Insurance claim decision for sagar gupta cust : 1231291 membership id: [protected] sr. No. : 2264364
Amount
Amount
Approved amount
6999
Less: deductibles

Salvage
0

Depreciation @40%
2800

Excess @5% of claim amount subject to minimum of rs 1000
1000
3800
Net approved amount

3, 199
6999
Sum insured

6999
Invoice value

6999
Market value

8754
Repair estimate

26-jul-16
Date of purchase of handset

19-aug-17
Date of damage

389
Handset age in days on the date of damage

I have recently had a very disappointing and upsetting incident with oneassist (Insurance company). They have been highly irresponsible in dealing with my phone (Sent to them for insurance claim), callous in their attitude towards handling the belonging/product of the customer, have damaged my belonging and then have been highly unprofessional in their act of returning a damaged product (With insurance claim closed) without prior information regarding the damage caused by them. This was completely unacceptable and gravely disappointing.

The incident took place as per the following events (Everything mentioned can be proved via e-mail history and screenshots. I have the images, before and after handing over my device to oneassist, time-coded and geotagged, along with the screenshots of my submitted complaints at their website, with screenshots of my submitted images at their website):

I purchased a redmi 4 on 23rd may, 2017. Immediately after the purchase i contacted one assist for their mobile assist insurance plan and took a plan which covered all sorts of damages, theft, loss, etc. To complete registration for the insurance plan and for verification, i was supposed to send them pictures of my brand new handset and that of its invoice via e-mail.
While purchasing the insurance plan, i told the one assist representative that i do not have the hard copy of the invoice as it was damaged in transit (Phone was purchased via amazon).in his eagerness to sell me the plan and earn a commission he told me that it's okay, an amazon order summary will work. I submitted the amazon order summary with the photos (E-mail history preserved) and my plan was activated on 8th june, 2017.

Then within 5 weeks of the purchase, my phone fell in water on the street while it was raining and the capacitive touch of the screen and fingerprint sensor stopped responding (However, there wasn’t a single scratch or crack on the screen) and there was a minor dent on the back of the phone. I immediately filed a claim (On 23rd july, 2017).

To file the claim i was again required to upload the images of damaged device and invoice. Again i submitted the images (Screenshots of the uploaded images preserved) and amazon order summary as invoice. I was told that my claim could not move forward because the invoice is not legitimate. I informed them about my conversation with the representative at the time of registration and the fact that my plan was activated on the basis of amazon order summary only. But they said they cannot move it forward without the original invoice (E-mail thread preserved. The conversation occurred over multiple mails - all preserved - where the executives also told me to pay an additional sum from my pocket because i did not have the invoice - none of which was told to me during registration). With much difficulty i arranged for the invoice from the seller and the claim was taken forward (On 16th august, 2017 - almost a month later).

In the claim conclusion, after approximately a week of having sent my device to them for the procedure, i was told that the device is beyond economic repair, and an amount of 6199 will be sent to me (They calculated the repair cost to be inr 9199 when the handset’s original price was inr 8999 and then called it beyond economic repair, which i completely fail to understand since all it required was a change of the inner display) and they would retain my device. Before sending it to one assist for the claim i had got is checked at mi service centre and the amount i was given by them was way less than the inr 9199 as told to me by one assist, claiming it to be ber.

As the phone holds sentimental value and the estimate given by oneassist was inconsistent with the ones given by mi, i asked for the unrepaired device to be sent back so i could get it fixed myself as it holds huge sentimental value and i could not allow it to be retained. They agreed to send my phone back in the same condition as i had handed it to them in.

5 days ago, i received my phone and i was enraged to find out that the phone has severe physical damage done to it. The whole back panel has been forcibly taken out, with the screen coming out from one side, side buttons are missing (Sim tray and volume controller), and the device is in an irreparable condition.

I am startled at the thought of how this happened and how did oneassist have the audacity to cause such damage to my phone and send it to me as that with no prior intimation of any damage having been caused by them. I want a strict action taken against them as soon as possible.

Dear sir/madam,

I jakeer sharief, am a hdfc credit card holder. I activated one assist during the year mar 2016 relationship no 101282. Payed rs. 1799 through credit card.in the year 2017 again rs. 1799 was automatically deducted without my authorization. When i called to one assist customer care they told it is a auto renewal and they have sent mail to my email id and they convinced that they can only help by downgrading my plan and refund rs 500 only. And rs 500 was refunded. But when i checked my emails, i didn't get any mails from one assist, they were fooling me. Then immediately i called to one assist and asked how can they fool me and i want my rs 1299 refund. They told that their senior person will call. The company which i work, we are not allowed with mobiles. They use to call during working hours and i was unable to pick their calls. Then later in the evening i use to check call list and gave call back to one assist and then they kept on telling again and again that only senior person only can respond. It's already been three months and they have not responded till now and such a negligence.

I will only like to contact me through my email id: jakeer. [protected]@gmail.com because i will not be able to connect through mobile.

Please i request you to help to resolve this issue. I will be thankful.

Jakeer sharief.

Hi,

As last year also i requested you to cancel my one assist plan but you have said that the plan will be cancelled for next year since, it has already activated for that current year. But i see the plan is now renewed for[protected] and 1799/- have been auto debited from my credit card.

I have only the following details with me:
One assist membership id «field29».

Kindly cancel my one assist plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

From the first two photos i see the amount is debited from my credit card.

I want to deactivate my credit card.
Though i deactivate, my credit card i see it's mentioned the money will be deducting from my bank account. (From the third photo attached)

I kindly request you to cancel my one - assist plan and refund my amount.

Hope this would not repeat it again. I would go further to complaint if this would repeat again.

Thanks & regards,
Shruthi akarapu
[protected]