OneAssist Consumer Solutions Complaints & Reviews

Sir, ,
my name is m srinivasan. and my realtionship no is 639293. IN one assist i give cancelation reaquest..they give me reference number..the no is 2273522...i want to conform that my account is cancel or not...please help me...i want to cancel the policy...i do not interest for this policy...so i want to close it..please help me to cancel the police

I have called two times to one assist to cancel thia service but no action has been taken. I called them to cancel as the renewal date was on 8th september 2017. The service has been charged and i am extremely unhappy about it. This is very unfair. Please cancel my service and refund my money. One assist is actually a rubbish service. The customer service is awful and disgusting.

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission. I have also complained about this through your toll-free number but there still no response about the cancellation of my membership yet.

Please deactivate my membership and refund my money asap
Date of incident: 06 sep 2017
Hdfc credit card no. Xx0176
Oneassist relationship number: 1278335

Baught an insurance from one assist. My relationship id is 2200010. I filed for insurance on 10th aug. But there insurance company approval is still pending. The phone was sent on 21st aig to insurance company. But the approval is still pending. Whenever i call to customer care they always told me to wait. They are keep delaying the process. I also sent an another device for repairing. They sent me the device back. It was not repaired by service centre instead of that they got it repaired from a local shop vendor and there were still issues in the device. When i told this to insurance company. They said that they have arranged for a pick up. It was 5 days ago but still there is no response from their side. On monday their complaint handling department told me to wait for 48 hrs. It's more than 4 days. There customer executives keep telling me that i have to wait for some more time.

I informed one assist team today to terminate my membership through phone call and email. I'm advised to call again to terminate the membership prior one month of renewal date (Nov 7th 2017) and they won't take the request prior two months considering terms and conditions. Prior cancellation period is not mentioned anywhere in the terms and conditions of one assist. I'm free to cancel the membership anytime. Last year my account was renewed and the amount 1229/- was deducted without my confirmation. I'm clear about that it should not happen this time. Kindly help me to terminate the membership immediately of the below account
Name: lavanya
Relationship no: 614056

I need the acknowledgement for cancellation as well through email/sms.

Thanks

Received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. And when i am taken a card then i'm strictly said that i'm not want any plan and policy as well as i also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and fraudulent nature

Date of incident :6th september 2017
Hdfc cc no. 7787
Membership no. 2643268

Dear sir

I received sms from kotak mahindra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. And when i am taken a card then i'm strictly said that i'm not want any plan and policy as well as i also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and fraudulent nature

Date of incident : 19.41hrs.8th september 2017
Kotak credit card no. Xx1383
Membership no. 683244

If the transaction made itself by any department without customer knowledge it will treated as bank also involved such kind of fraud against the customer so i would request you sir please look into matter and ensure that don't made any further transaction in future without my permission otherwise i'm not responsible or liable to pay the liability created by bank

Please look into matter and refund money

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: m. Vijayakumar
Date of incident : 05/09/2017
Hdfc credit card no. Xx7899
Mobile no: [protected]
Email : vijayakumar. [protected]@gmail.com

Hi,
I am a hdfc bank customer. I received my credit card before 2-3 days. I received a deduction of rs. 1299 on 07-sept for some protection service of one assist without my concern. I had not applied for any such service. Its illegal and a kind of cyber crime.
Even i have not activated my card yet. I hv not used my card yet. How and who are oneassist to deduct my money without my permission.
Plz refund my money asap.
Name-harshita raj
Hdfc customer id[protected]
One assist relationship num-2651498

Hi
My name is golden akash. G. I received sms from axis bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission. I also got a mail from one assist team. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10.28hrs. 7 september 2017
Axis debit card no. Xxxx8119
Oneassist relationship number : 2648768

My mobile demaged on[protected] at 2:30pm and i immediately call to oneassist for my claim request registration and they don't accept my request..

Date[protected]:- mobile demaged
Date[protected]:- i called for claim request registration but claim request not registered by oneassist because they said your previous case not closed please allow us for 48hr we will call you and register your case
Date[protected]:- i called again to customer service at oneassist for registration of my claim request but they not registered that's time they said your case not closed yet... We definitely close it in next 24hr and we call you... Please wait
Date[protected]:- i called again and this time same problem and same reason... Yet my case not registered
Date[protected]:- i called again to oneassist but they say sorry sir today is holiday and we accept your claim request tomorrow... Ok
Date[protected]:- i called oneassist and speaked to any senior department but this time they said sorry sir for delay but we will registered you complain and you case registered tomorrow surely... Ok i waited...
Date[protected]:- this time what happened... Claim request registered and they said sir please upload you documents whithin 48hr...
Date[protected]:- documents uploaded by me
Date[protected]:- oneassist mail me and request me to "please mention pocket in which you phone was hold at the dameged time, shirts or paints... And uploaded mobile box image. This time i feel company fraud with me because i purchased my mobile on[protected] and they wants box image... After 1years...
But thanks god i found my mobile box in my home and i uploaded it...
Date[protected]:- again oneassist mail me... And say.."sorry sir your box image not clear please send us a clear picture of mobile box...
Date[protected]:- i uploaded a dslr camera pic of my mobile box.. Because i don't want to give any reason regarding claim and documents issue...
Date[protected]:- oneassist again mail me and say sir please send us a email to our senior yogendra sir and mention your device not on and your emi no. Changed in previous case... And finally i send a mail to oneassist and this is my last mail to oneassist... So they not provide me promised service and not provide me cartecy handset as they promised so i requist you please accept my claim and approval because i know i am right and i summited all documents are correct and today i received a mail from one assistant they said "with reference to your service request number 2257758, basis the documents submitted by you, the insurance company has denied the claim. The insurance company is constrained to deny the liability basis the following reason: the subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence (No proper care of handset has been taken by insured to safeguard the property)
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
" so this is not a perfect reason and i am sure you fraud with me so i requist you please accept my cliam requiest and approval it as soon as possible otherwise i complain a file against company at court... As my advocate say i am right at my place...

Under the instructions of my client sri arjun chandaka, resident of visakhapatnam, i serve you the following legal notice.

my client instructed that, he is subscriber to your airtel post paid service vide mobile service no.[protected], relationship no. Hyperlink "tel:[protected]"[protected]. my client is using samsung galaxy g928g model.

my client instructed that, in the month of april-2016, you have launched a scheme under the name and style of airtel secure in association with one assist, to provide insurance service to smart phones of your subscribers by collecting monthly premiums at deferent rates. Since my client is using expensive smart phone, he subscribed to your airtel secure scheme in the month of april itself and he is paying monthly premium regularly and you are receiving through the monthly bill along with user charges.

They rejected my claim because i was anaware when humidity from air turned my handset liquid spill identifier litmus paper turned red.
They categorised it as mysterious and endes the conversation unprofessionally. Mute for a minute and disconnect. And the whole process took 10aug to 7 sep. And they are now sending back my handset in another 7 to 10 working days!
Holy crap!
They are frauds and cheaters in disguise.

My email id [protected]@gmail.com
Handset mi max 128gb

Hi,

This is waseem, my moble samsung s6 edge plus accidentally got damaged in the month of june'17. I have claimed airtel secure to repair my mobile as it got damaged. Raised a complaint on 7th july 2017, they came to pick my mobile on 30th aug'17 and today (7th september) i received my unrepaired mobile as is. There is no update on the status why it was unrepaired and also when i spoke to the oneassist customer care they told me that to check with airtel.
Airtel asked me to check with oneassist.

I have been paying the airtel secure subscription from may onwards thinking that if something happens to my mobile i can get it repaired through airtel secure.

Finally it turned out to be a prank played by airtel secure and oneassist.

I need an explanation why my mobile was delivered unrepaired. Why the insurance company rejected my claim.

Yes i agree that the oneassit company if fraud not helping to the costumer and providing wrong information to costumer and one dialogue is there of oneassist company executive wait for 48 hours and our concernn team will inform you later. no action is taken by the company doing worst job and worst working. not helping to the costumer. and now they have said they will inform of 13 but they have not informed yet date are over

[protected]-membership id
Its very shocking that without my knowledge, the amount debited from my credit card and u itself subscribed for some plan. How can you take amount from my card without my authorisation. Did u took any word from me. Pls cancel my plan immediately and refund back my amount. This is totally unacceptable and pls cancel my total membership and refund it immediately. I have filed complaint with hdfc bank also to stop the payment.

Hello all,

My self krishna peravali, recently i bought a mi product redmi note-4. A suggested by the mi/oneassist team after discussing with them i bought mi protect which will give full cover to your product. (Ad/ld - accidental damage/liquid damage)

Now unfortunately, my mobile get in contact with rain water whichi have informed to oneassist with service request # 2254529.

Now they rejected the claim with reason saying "willful negligence".
So here my questions to mi/oneassist are as follows:

1. First of all with out discussing on the incident with the customer how can you decide that its willfull, dam accident is an accident how can you say its a willfull.
2. We as a customer will trust you mi/oneassit more but you failed in here with this, because as per the invoice my mobiles total cost is rs.9999/- only but the claim estimate is raised for rs.11237 /- so whom you want to make fools.
3. So what else you do expect for liquid damage other than travelling persons genuine reason.

Still i hope you being a professional company will revisit this case and try to do the needful to pass the claim as i hold all required reasons with proofs for the claim raised.

As per my plan benefits it is mentioned that 12 days service guarantee and you 'll get a courtesy handset in the mean time of handset repaired. But these things are just to make customers fool. They just escalate the case from one place to another and nothing will happen. Customer have to survive. I advice to all don't get trapped in this company's fake policies. They just put those plan benefits to attract customers. If you give them your handset to get repaired then their minimum time to give your handset is 45 days. And one more thing whenever you call them for complain they always give you same reply as " we regret for the inconvenience. And we escalated the case and wait for 3-4 days and after 4 days you'll again get the same reply. And this will continue till their minimum days of repairing i. E. 45 days. You can imagine that one and a half month they take for a handset repair and no courtesy handset will be provided to you. There are more better options in the market than this fake policy maker company. I complained more than 20 times and till now nothing happened.
Relationship no. 1089975

I have send the phone to repaired but it has not been repaired and return to me and taken a 301 amount and when they have send me it has not been repaired and i have send back to them on 24 august but till now i hvae not received the phone and updation regarding my phone. A nd when i call them in delhi office and in mumbai corporate office they are wait for 48 hours

Hello
My relationship no:2609931
I have recieved my new hdfc credit card with unauthorized deducted money of
Rs.1299.
Niether i have applied for any oneassist membership. Money deducted automatically.
So i contacted oneassist customer care for refund. They told me we
Accepted your request. One confirmation call will received by you.
Every day they called me approaching for continue member ship forcefully.
They called me 3 to 4 times daily. Every time when i refused they simply told me confirmation call will receive by you.
So i decided i will not use hdfc card until my one assist money will refund to my credit card.
I am already hdfc customer for long time. This act is deeply sadden and irritating.
Kindly resolve my matter as they are simply trying to enlarge my request for day by day.
I need complete deactivation of membership. With full refund