OneAssist Consumer Solutions Complaints & Reviews

Dear sir/madam,

Myself mahesh kumar kapil from dehradun, is a hdfc credit card holder. On 26 sep 2017 i have activated one assist (Wallet assist) policy vide relationship no 564481and paid rs.1799 through my hdfc credit card.in the year 2016 again rs. 1799 was automatically deducted without my concern/ authorization. Now i want to deactivate this policy and for that i have called your customer care in the month of aug 2017 but didn't received any confirmation from your end till date. Hence, kindly stop/ block this policy with immediate effect and send me confirmation through email/ phone/ sms as soon as possible.

One assist is a fraud company i think... I was registered with my number [protected].

They deducted 1799 rupees on date[protected] without any permission from me. My account is in low balance then they 1799 refunded and deducted 200 rupees again without any permission. On[protected].40 rupees deducted my account and refunded 1658.40 and also 200 rupees and same process on[protected].47 rupees deducted from my account and refunded and 200 rupees deducted this time also. I have no information about this what plan they activated for my credit card ending 5746. One assist is a fraud company. I want to refund all my money total 600 rupees. I called customer service they spoke very rudely just like shouting. And they said you give plan for credit card security card ending with 5746. Even i have not activate this credit card and i have not adopt any one assist insurance plan.
So i want refund all my money they have deducted without my permission

This has reference to your credit card monthly statement dated aug. 25th, 2017, wherein you have indicated rs.1399 against service charges of oneassist as on aug. 8th, 2017.
Kindly note that i have neither availed any service/s of oneassist nor authorised or subscribed to its services ever.
Kindly also note that i have not intimated about the same to you.
Hence you are requested to delete the said amount along with the related gst charges from my credit card statement.
A copy of the letter addressed to oneassist is attached for your perusal.
You are also requested to make arrangements to close my credit card account with you with immediate effect and confirm.

Regards,
Siddharth chandpure director, radon assurance
Photo mobile: [protected]
Email: [protected]@gmail.com
Wiseintro: wiseintro.co/radonassurance

Hello there

I received sms from hdfc bank on 8 september 2017 that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: pradip parkale
Date of incident : 08/09/2017
Hdfc credit card no. Xx3923
Mobile no:[protected]

श्रीमान जी
मैंने वन असिस्ट से अपने Xiaomi कम्पनी का के Mi Note 4 ( 64GB ) हेंडसेट के लिए बीमा कराया गया था। जिसकी कस्टमर ID [protected] है । मुझे बीमा कराने के लिए कम्पनी द्वारा फोन किया गया था, फोन पर उपलब्ध कराई गई सूचना के अनुसार फोन में कोई खराबी आने पर क्लेम के दौरान जितने समय तक बीमा धारक का फोन one Assist के पास रहेगा उतने समय के लिए one assist बीमा धारक को उसी मोडल का अतिरिक्त ( courtesy )हेंडसेट उपलव्ध कराएगी, जिस से बीमा धारक को कोई असुविधा न हो ।
परन्तु जब मेरा फोन खराब हो गया तो one assist ने मुझे अतिरिक्त ( courtesy ) हेंडसेट देने से साफ मना कर दिया । इसके अलाबा मेरा हेंडसेट जिसमे मामूली खराबी ( टच खराब ) थी, को सही कराने के बदले मुझसे प्रोसेसिंग फीस जे नाम पर लगभग 325 रुपये भी ले लिए गए । उसके बाद भी मुझे टूटा हुआ हेंडसेट भेज दिया, शिकायत करने पर कहा गया कि आप का हेंडसेट दुवारा सर्विस सेंटर जाएगा । कम्पनी ने हेंडसेट दुवारा मंगा तो लिया पर एक माह से ज्यादा व्यतीत हो जाने के बाद भी मुझे उपलब्ध नहीं कराया गया ।
कस्टमर केअर पर कॉल करने पर झूठे वादे किए जाते हैं, पहले मुझे बताया गया था कि आप का फ़ोन हर हालत में आपको दिनाँक - 08/09/2017 तक आपको मिल जाएगा। न प्राप्त होने पर दुवारा कॉल की तो बताया गया कि दिनाँक - 11/09/2017 आपका हेंडसेट हर हाल में आपके घर पहुच जाएगा ।
कम्पनी द्वारा किये गए वादे के अनुरूप मुझे अतिरिक्त ( courtesy ) हेंडसेट उपलब्ध न कराने तथा तथा समय से मेरा हेंडसेट की मरम्मत करा कर उपलब्ध न करा पाने तथा कस्टमर केअर पर वन असिस्ट के प्रतिनिधियों द्वारा झूटी ओर अनुपयुक्त जानकारी उपलब्ध कराने के कारण प्रार्थी को मानसिक रूप बहुत ही ज्यादा आघात पहुँचा है । प्रार्थी के पास हेंडसेट न होने की बजह से आर्थिक हानि भी हुई है ।अतः श्रीमान जी से विनम्र निवेदन है कि आप उक्त कम्पनी के खिलाफ उचित दंडात्मक कार्यवाही करते हुए प्रार्थी को पहुचे मानसिक आघात तथा आर्थिक हानि की छतिपूर्ती हेतु रुपये 200000.00( दो लाख मात्र ) मुआवजा भी दिलवाया जाए।
प्रार्थी
अनुराग
17 श्रीजीपुरम कॉलोनी
ग्वालियर रोड, नगला मकरोल
ककुआ, अगरा उ .प्र..

One assist co. Made it clear during first year of insurance that they will repair my handset free of cost & now they are denying my claim that it has exceeded device amount which is fall.
Wrong estimate provided for denial of claim
Just few days back they have renewed my poilcy also
Handset screen has broken, how can the estimate will be 8754/-
I can easily get my handset repaired around rs. 2000
Reimburse me whatsoever expenses are incurred by me for repair, i can provide you estimate also beforehand from a authorised service centre before repair, if that exceeds device amount deny my claim else reimburse me the expenses
Claim expense given is incorrect & false

Sagar gupta
[protected]

1
Dear sir/ma’am,

Greetings from team one assist..!!

In view of the documents submitted the claim has been approved & assessed as beyond economic repair (Ber) for net approved amount rs.3, 199/- is arrived at post deductions of deductibles listed in the below calculation table. The settlement of the claim will result into extension of cash benefit along with the stoppage on the insurance cover extended for the policy under consideration.

ø damaged handset will be retained by one assist.

Note: the case is considered as ber when the estimate repair charge is equal to more than 80% of sum insured /market value/ invoice value whichever is less.

For facilitating the speedy settlement of the claim you are being requested to submit the below items and documents in true & hard copies at the address mentioned below via courier or postal order to one assist. While sending the same kindly add cover note with your personal details like your name, customer id, membership id & service request number. You may fetch the said details from the subject line of this email.


· scan copy of mobile purchase invoice/bill with stamp of the retailer & handset details like imei number/serial number, handset make & model. Kindly submit the same in hard & true copy of invoice which was submitted to us for seeking the decision on the claim via email to our claims team.

· scan copy of cancelled cheque with your name printed on it (If your name is not mentioned on it please share the 1st & 2nd page of your bank passbook along with the cancel cheque. If you do not have passbook then please submit the bank statement’s first page with information like ifsc code, account number, branch name, bank name & your name). This information is required for facilitating the payment into your bank account. Kindly submit the legible copy of the aforementioned documents.

. Please mention the below details on the envelope.

1. Customer name
2. Sr no
3. Customer id
4. Membership id

Note : the settlement of the claim & extension of cash benefit is subjected to submission of the aforesaid documents & items in timely manner. Kindly refrain from communicating basis this email as this is auto emailer & queries would not be taken for initiating email communication in between the claimant & oneassist.

Kindly refer below table for clarity with regards to the claim settlement

Insurance claim decision for sagar gupta cust : 1231291 membership id: [protected] sr. No. : 2264364
Amount
Amount
Approved amount
6999
Less: deductibles

Salvage
0

Depreciation @40%
2800

Excess @5% of claim amount subject to minimum of rs 1000
1000
3800
Net approved amount

3, 199
6999
Sum insured

6999
Invoice value

6999
Market value

8754
Repair estimate

26-jul-16
Date of purchase of handset

19-aug-17
Date of damage

389
Handset age in days on the date of damage

I have recently had a very disappointing and upsetting incident with oneassist (Insurance company). They have been highly irresponsible in dealing with my phone (Sent to them for insurance claim), callous in their attitude towards handling the belonging/product of the customer, have damaged my belonging and then have been highly unprofessional in their act of returning a damaged product (With insurance claim closed) without prior information regarding the damage caused by them. This was completely unacceptable and gravely disappointing.

The incident took place as per the following events (Everything mentioned can be proved via e-mail history and screenshots. I have the images, before and after handing over my device to oneassist, time-coded and geotagged, along with the screenshots of my submitted complaints at their website, with screenshots of my submitted images at their website):

I purchased a redmi 4 on 23rd may, 2017. Immediately after the purchase i contacted one assist for their mobile assist insurance plan and took a plan which covered all sorts of damages, theft, loss, etc. To complete registration for the insurance plan and for verification, i was supposed to send them pictures of my brand new handset and that of its invoice via e-mail.
While purchasing the insurance plan, i told the one assist representative that i do not have the hard copy of the invoice as it was damaged in transit (Phone was purchased via amazon).in his eagerness to sell me the plan and earn a commission he told me that it's okay, an amazon order summary will work. I submitted the amazon order summary with the photos (E-mail history preserved) and my plan was activated on 8th june, 2017.

Then within 5 weeks of the purchase, my phone fell in water on the street while it was raining and the capacitive touch of the screen and fingerprint sensor stopped responding (However, there wasn’t a single scratch or crack on the screen) and there was a minor dent on the back of the phone. I immediately filed a claim (On 23rd july, 2017).

To file the claim i was again required to upload the images of damaged device and invoice. Again i submitted the images (Screenshots of the uploaded images preserved) and amazon order summary as invoice. I was told that my claim could not move forward because the invoice is not legitimate. I informed them about my conversation with the representative at the time of registration and the fact that my plan was activated on the basis of amazon order summary only. But they said they cannot move it forward without the original invoice (E-mail thread preserved. The conversation occurred over multiple mails - all preserved - where the executives also told me to pay an additional sum from my pocket because i did not have the invoice - none of which was told to me during registration). With much difficulty i arranged for the invoice from the seller and the claim was taken forward (On 16th august, 2017 - almost a month later).

In the claim conclusion, after approximately a week of having sent my device to them for the procedure, i was told that the device is beyond economic repair, and an amount of 6199 will be sent to me (They calculated the repair cost to be inr 9199 when the handset’s original price was inr 8999 and then called it beyond economic repair, which i completely fail to understand since all it required was a change of the inner display) and they would retain my device. Before sending it to one assist for the claim i had got is checked at mi service centre and the amount i was given by them was way less than the inr 9199 as told to me by one assist, claiming it to be ber.

As the phone holds sentimental value and the estimate given by oneassist was inconsistent with the ones given by mi, i asked for the unrepaired device to be sent back so i could get it fixed myself as it holds huge sentimental value and i could not allow it to be retained. They agreed to send my phone back in the same condition as i had handed it to them in.

5 days ago, i received my phone and i was enraged to find out that the phone has severe physical damage done to it. The whole back panel has been forcibly taken out, with the screen coming out from one side, side buttons are missing (Sim tray and volume controller), and the device is in an irreparable condition.

I am startled at the thought of how this happened and how did oneassist have the audacity to cause such damage to my phone and send it to me as that with no prior intimation of any damage having been caused by them. I want a strict action taken against them as soon as possible.

Dear sir/madam,

I jakeer sharief, am a hdfc credit card holder. I activated one assist during the year mar 2016 relationship no 101282. Payed rs. 1799 through credit card.in the year 2017 again rs. 1799 was automatically deducted without my authorization. When i called to one assist customer care they told it is a auto renewal and they have sent mail to my email id and they convinced that they can only help by downgrading my plan and refund rs 500 only. And rs 500 was refunded. But when i checked my emails, i didn't get any mails from one assist, they were fooling me. Then immediately i called to one assist and asked how can they fool me and i want my rs 1299 refund. They told that their senior person will call. The company which i work, we are not allowed with mobiles. They use to call during working hours and i was unable to pick their calls. Then later in the evening i use to check call list and gave call back to one assist and then they kept on telling again and again that only senior person only can respond. It's already been three months and they have not responded till now and such a negligence.

I will only like to contact me through my email id: jakeer. [protected]@gmail.com because i will not be able to connect through mobile.

Please i request you to help to resolve this issue. I will be thankful.

Jakeer sharief.

Hi,

As last year also i requested you to cancel my one assist plan but you have said that the plan will be cancelled for next year since, it has already activated for that current year. But i see the plan is now renewed for[protected] and 1799/- have been auto debited from my credit card.

I have only the following details with me:
One assist membership id «field29».

Kindly cancel my one assist plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

From the first two photos i see the amount is debited from my credit card.

I want to deactivate my credit card.
Though i deactivate, my credit card i see it's mentioned the money will be deducting from my bank account. (From the third photo attached)

I kindly request you to cancel my one - assist plan and refund my amount.

Hope this would not repeat it again. I would go further to complaint if this would repeat again.

Thanks & regards,
Shruthi akarapu
[protected]

Sir, ,
my name is m srinivasan. and my realtionship no is 639293. IN one assist i give cancelation reaquest..they give me reference number..the no is 2273522...i want to conform that my account is cancel or not...please help me...i want to cancel the policy...i do not interest for this policy...so i want to close it..please help me to cancel the police

I have called two times to one assist to cancel thia service but no action has been taken. I called them to cancel as the renewal date was on 8th september 2017. The service has been charged and i am extremely unhappy about it. This is very unfair. Please cancel my service and refund my money. One assist is actually a rubbish service. The customer service is awful and disgusting.

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission. I have also complained about this through your toll-free number but there still no response about the cancellation of my membership yet.

Please deactivate my membership and refund my money asap
Date of incident: 06 sep 2017
Hdfc credit card no. Xx0176
Oneassist relationship number: 1278335

Baught an insurance from one assist. My relationship id is 2200010. I filed for insurance on 10th aug. But there insurance company approval is still pending. The phone was sent on 21st aig to insurance company. But the approval is still pending. Whenever i call to customer care they always told me to wait. They are keep delaying the process. I also sent an another device for repairing. They sent me the device back. It was not repaired by service centre instead of that they got it repaired from a local shop vendor and there were still issues in the device. When i told this to insurance company. They said that they have arranged for a pick up. It was 5 days ago but still there is no response from their side. On monday their complaint handling department told me to wait for 48 hrs. It's more than 4 days. There customer executives keep telling me that i have to wait for some more time.

I informed one assist team today to terminate my membership through phone call and email. I'm advised to call again to terminate the membership prior one month of renewal date (Nov 7th 2017) and they won't take the request prior two months considering terms and conditions. Prior cancellation period is not mentioned anywhere in the terms and conditions of one assist. I'm free to cancel the membership anytime. Last year my account was renewed and the amount 1229/- was deducted without my confirmation. I'm clear about that it should not happen this time. Kindly help me to terminate the membership immediately of the below account
Name: lavanya
Relationship no: 614056

I need the acknowledgement for cancellation as well through email/sms.

Thanks

Received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. And when i am taken a card then i'm strictly said that i'm not want any plan and policy as well as i also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and fraudulent nature

Date of incident :6th september 2017
Hdfc cc no. 7787
Membership no. 2643268

Dear sir

I received sms from kotak mahindra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. And when i am taken a card then i'm strictly said that i'm not want any plan and policy as well as i also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and fraudulent nature

Date of incident : 19.41hrs.8th september 2017
Kotak credit card no. Xx1383
Membership no. 683244

If the transaction made itself by any department without customer knowledge it will treated as bank also involved such kind of fraud against the customer so i would request you sir please look into matter and ensure that don't made any further transaction in future without my permission otherwise i'm not responsible or liable to pay the liability created by bank

Please look into matter and refund money

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: m. Vijayakumar
Date of incident : 05/09/2017
Hdfc credit card no. Xx7899
Mobile no: [protected]
Email : vijayakumar. [protected]@gmail.com

Hi,
I am a hdfc bank customer. I received my credit card before 2-3 days. I received a deduction of rs. 1299 on 07-sept for some protection service of one assist without my concern. I had not applied for any such service. Its illegal and a kind of cyber crime.
Even i have not activated my card yet. I hv not used my card yet. How and who are oneassist to deduct my money without my permission.
Plz refund my money asap.
Name-harshita raj
Hdfc customer id[protected]
One assist relationship num-2651498

Hi
My name is golden akash. G. I received sms from axis bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission. I also got a mail from one assist team. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10.28hrs. 7 september 2017
Axis debit card no. Xxxx8119
Oneassist relationship number : 2648768

My mobile demaged on[protected] at 2:30pm and i immediately call to oneassist for my claim request registration and they don't accept my request..

Date[protected]:- mobile demaged
Date[protected]:- i called for claim request registration but claim request not registered by oneassist because they said your previous case not closed please allow us for 48hr we will call you and register your case
Date[protected]:- i called again to customer service at oneassist for registration of my claim request but they not registered that's time they said your case not closed yet... We definitely close it in next 24hr and we call you... Please wait
Date[protected]:- i called again and this time same problem and same reason... Yet my case not registered
Date[protected]:- i called again to oneassist but they say sorry sir today is holiday and we accept your claim request tomorrow... Ok
Date[protected]:- i called oneassist and speaked to any senior department but this time they said sorry sir for delay but we will registered you complain and you case registered tomorrow surely... Ok i waited...
Date[protected]:- this time what happened... Claim request registered and they said sir please upload you documents whithin 48hr...
Date[protected]:- documents uploaded by me
Date[protected]:- oneassist mail me and request me to "please mention pocket in which you phone was hold at the dameged time, shirts or paints... And uploaded mobile box image. This time i feel company fraud with me because i purchased my mobile on[protected] and they wants box image... After 1years...
But thanks god i found my mobile box in my home and i uploaded it...
Date[protected]:- again oneassist mail me... And say.."sorry sir your box image not clear please send us a clear picture of mobile box...
Date[protected]:- i uploaded a dslr camera pic of my mobile box.. Because i don't want to give any reason regarding claim and documents issue...
Date[protected]:- oneassist again mail me and say sir please send us a email to our senior yogendra sir and mention your device not on and your emi no. Changed in previous case... And finally i send a mail to oneassist and this is my last mail to oneassist... So they not provide me promised service and not provide me cartecy handset as they promised so i requist you please accept my claim and approval because i know i am right and i summited all documents are correct and today i received a mail from one assistant they said "with reference to your service request number 2257758, basis the documents submitted by you, the insurance company has denied the claim. The insurance company is constrained to deny the liability basis the following reason: the subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence (No proper care of handset has been taken by insured to safeguard the property)
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
" so this is not a perfect reason and i am sure you fraud with me so i requist you please accept my cliam requiest and approval it as soon as possible otherwise i complain a file against company at court... As my advocate say i am right at my place...