OneAssist Consumer Solutions Complaints & Reviews

Hi

My relation no: 263997 it will expire on 16/09/2017. Kindly cancel my plan for one assist. Its a very urgent request.
For the past 3 years my membership is renewed without my permission.

Is there any option in your site to deactivate? Kindly advice
How many days it will take to cancel my plan?
How can i check my cancelled status?

Hope this will be resolved asap.

Thanks in advance

I baught an insurance from one assist. My relationship id is 2200010. I filed for insurance on 10th aug. But there insurance company approval is still pending. The phone was sent on 21st aig to insurance company. But the approval is still pending. Whenever i call to customer care they always told me to wait. They are keep delaying the process. I also sent an another device for repairing. They sent me the device back. It was not repaired by service centre instead of that they got it repaired from a local shop vendor and there were still issues in the device. When i told this to insurance company. They said that they have arranged for a pick up. It was 5 days ago but still there is no response from their side

Sr number:2212838] membership id - [protected]]
Curior charges not refunded
All the documents sent, but no response

Sr number:2212838] membership id - [protected]]
Curior charges not refunded
Sr number:2212838] membership id - [protected]]
Curior charges not refunded]sr number:2212838] membership id - [protected]]
Curior charges not refunded]
Sr number:2212838] membership id - [protected]]
Curior charges not refunded

I, anika lasiyal, have filed a claimed for my iphone 7 as per oneassist solution policy. My registered mobile no is [protected].
But they have rejceted my complaint as they found my subject of detailed situtaion to be mysterious or unkown circumstances.
While i have wrote there the other subject during claiming and they called me to change my subject to unkown situation for further steps to be taken for claiming process. So i edited that on my claim request filed in one assist website.
Now they are the one who first of all change my subject. Then, while giving the policy they told me my phone is secured for every physical or liquid damage. Anything to my phone is in one assist care and in my first claim, they did such a forgery with me.

Hello oneassist,
I am hdfc bank credit card holder. The bank has auto debited rs 1899/- from my credit card ending with 6468 without my concern on date 31/8/2017. I am not interested as of this service and don't want to this member ship any more. Please i request to cancel the membership and refund this debited amount of 1899/

Dont activate this type of plan in future with out my knowledge.

Name : bontu suresh kumar
Relationship no:2610108
Credit card ending number:xxxxx6468
Mobile no:[protected].
Registered email id:[protected]@gmail.com

Regards
Suresh kumar b

I have purchased a oneassist mobile protection policy solicited directly my the apple store on purchase of apple iphone 7.
My phone fell from my had and stopped responding. I called up one assist and logged a claim. The company asked me to upload all the documents. I did so immediately within 2 hrs. They mentioned that within 48 hrs somebody will come and collect the phone. After 3 days i was called and they asked me to include additional details of description of damage. I told them there is not outside damage but the phone has stopped working. They said expain on their website exactly whre the phone fell. I provided information regarding this mentioning it fell at my residence. After additional week they got back asking to me update details of where exactly it feel in my house. (Bedroom/bathroom/living room) etc. I said bedroom. After 4 days they emailed saying they want a clear picture of the original invoice, which was already provided. I provided this. There was no response.

I received sms from icici bank that rs 1899 deducted from my debit card to one assist plan without my permission i also got a mail from oneassist team. I don't even know the company this kind o[censored]nsolicited charging of my debit card. Company is really doing a big mistake & i don't want to activate the plan so please deactive the plan & refund my money

Dear sir

I have inform the one assist on the same time when i know the phone have liquid damage. It is inform by mi store on[protected], but the company capture the wrong date & reject the my mobile claim.
Same thing inform to him by mail but till they can't reopen the claim.
Claim no. 2293678, rahul patel, email id : spirit. [protected]@gmail.com
Mobile no. [protected]

Hello there

I received call from hdfc bank for my security of credit card to to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 16.33hrs. July 2017
Credit card number : xxxx3164
Oneassist relationship number : na

My credit card number is [protected]. Please terminate plan. I want credit card to use but such fraud thing confuse me to use. What the hell for such plan, when i don't want to use it. There is no any number to call them to close such fraud plan. Government should close such fraud banks who officially robber the customer. Or government is getting any interest in it?

This is reference 2244567 issue, today i got the email that my claim has been rejected due to so so reason.. (Something negligence all that).
You just mentioned that negligence issue, have you ever shared what all situation comes under negligence. When you had given this insurance what you say this insurance will cover all accidental, physical damage, liquid damage etc.

Now, you just overturned your decision and said insurance company rejected this.
I am disappointed to take a insurance from such fradulant company like you. Stop cheating innocent people otherwise you will be no longer survive in market.

Hi team,

I didn't request/approve for one assist auto renewal mode in my credit card, then why did you deducting the money from my credit card. Year on year automatically deduct premium from my credit card. I want my money back to be refunded. Please find below details. Working hard to get salaries you guys easily deducting. Pls understand and refund asap.

Need a confirmation call.

Amount 1, 399.00
Cr card# [protected]

Keerthivasan
[protected]

I am hdfc bank credit card holder. The bank has auto debited rs 1299/- from my credit card ending with 1365 without my concern on date 29/8/2017. I am not interested as of this service and don't want to this member ship any more. Please i request cancel the membership and refund this debited amount of 1299/

Dont activate this type of plan in future with out my knowledge.

One assist relationship number

Name
Member ship number 2591546
Credit card ending number 1365
Mobile no [protected]

Hi all,

Long time back i requests your team to stop this service and refund my amount back to my account, instead of that your team charged twice to my account but got reversal for that amount after complainting for that.

But still no one contacted me for stopping for that policy as informed by your team that we can cancel this within 1 months time, already spoke two or three time. Please cancel this policy and refund my money.

Relationship no. 2481339

[sr number:2212838] membership id - [protected]]

My claim was approved in ber settlement. While i was call customer care they informed me i need to send the documents to this email address "[protected]@oneassist.in" i have already send the same documents 1. Personalized cancelled cheque and 2. Invoice copy, but no revert came from their end as my documents accepted or not or when the refund will be processed!

Dear sir / madam,

This is stanly simon
One assist relationship # 1249620
Mobile # [protected]

My hdfc credit card has been debited by 1899.00/- for renewing oneassist membership.
I didnt recieve any kind of approval or information or any phone calls regarding this renewal, without any intimation, they deducted money from my account.
So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist services for the below reasons.

1. There is no response regarding my membership cancellation.
2. They are not giving any contact details to sort out this issue.
3. They told, they will call back in 48 hours, but i didnt receive any phone calls or messages etc.

I dont want any further explanations / convincing etc.

Kindly close my one assist service and refund the above said money without any delay. If i will not be getting refund from your side i am sure that i will definitely close my credit card account without paying any dues / outstanding because of your service.

Please find enclosed credit card statement. For the above transactions was happened for your reference.

Kindly go through it and refund the money otherwise i will go by the legal action about this one assist.

Regards,
Stanly simon
[protected]

Relation ship no. 2419487
Name :
B. Dhatchanamourthy

An amount deducted towards, enhanced wa privilage single plan to be refunded immediately.

I have informed to cancel the enhanced wa privilege single plan to customer
Care one month before. Till date no amount is refunded. To my account.

Please take necessary action and refund the amount immediately.

Thanks,

B. Datchanamourthy
[protected]

I had purchased appli iphone7+ (Imei-[protected]) on 8th oct’2016 with an insurance from your company.

Within 30 days, the mobile screen broke and your team processed my claim.

New mobile was given to me on 8th nov’2016 with an imei:[protected].

None of your team members told me to update my new imei. Moreover the new unit was given by you. Your team should have the details….!!!

Now again my handset is damaged and i am unable to raise a new claim.

Requesting your team to update my new imei and process my claim.

~i had called your team to know if my insurance is valid after my first claim. They said it is valid.
~i have not got any details to update my new imei no
ñow they are xheating me that the claim cant be processed...!

I had already call to one assist for stop the privilege plan on dated 06-aug -2017. Till money had been deducted from my account on 7-aug-2017 and with continue follow up my money had not been refunded yet. Now current discusion with customer care plan is inactive but money was not refunded.

One assist policy no:sr[protected]
Bank:icici
Transaction remarks:wpp-sr[protected]renewal
Amount deducted-1899

My claim was approved in ber, while i was call customer care they inform me i need to send a email to "[protected]@oneassist.in" i have already emaild the same instead of courier, but no revert came from their end and also in earilei i informed that my location was non servicabie so i need to send the device manually and courior charges will be refunded, i have sent multiple time this email to "logistic. [protected]@oneassist.in"
But no valid response given yet for courier shipping charges, its
Really pathetic

[sr number:2212838] membership id - [protected]]