OneAssist Consumer Solutions Complaints & Reviews

Dear sir,

Claim reff no. : 2152557

Regret to inform you that i am very much dissatisfy with your organization as i felt nobody is even mature in your claim department unit.

I was told by the team to complete a doc. Process in various mail and waste my time and claim duration intentionally. After some time i came to knew that the actual process is to fulfill all formalities only n only in account...

Dear,
I have received message from hdfc bank that 1299.00 deducted from my credit card ending no 0498 towards oneassist membership without my knowledge. I am not interested to continue in oneassist membership. Kindly cancel my membership and refund the amount to my hdfc credit card ending no 0498. My relationship number is 2546241 for your kind information for further action. Highly unethical of you people to deduct the amount without...

I used to get the calls from oneassist customer care in which they insisted me to purchase the insurance for my phone and one day i thought to get the insurance as i was leaving for usa and their customer agent very confidently told me that they will give you coverage even if you are in usa and i purchased it. Then unfortunately my phone got damaged in usa i sent an email to inform them but didn't get reply even after 4-5 days then i thought...

I had take mobile insurance last year on 5th may 2016 and i renew it again aon 29 july 2017.. How many times insurance company call me for payment and for renew. But in any call they did not tell me about claim condition.. After payment they said that you can not calim insurance till 15 days from renewal date after payment they did not told me that claim complain should be registered within 48 hours from the dammaged time. Now when i claim...

Dear,
I have received message from hdfc bank that 1899.00 deducted from my credit card ending no 2302 towards oneassist membership without my knowledge. I am not interested to continue in oneassist membership. Kindly cancel my membership and refund the amount to my hdfc credit card ending no 2302. My 1250006 for your kind information for further action. May i know how you people deducted amount without my authentication....

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that it has been auto renewed without my approval or intimation.

Kindly cancel this plan and request you to refund the amount of rs:1399....

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6228 without my concern on date:23/02/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 1746699
Name :- sreejith sasidharan
Mobile no. :- [protected]
Credit...

Dear sir
I have a hdfc credid card. One assist has given me a plan for card insurance which cost around 1800 rupees in 2015. But after several request for cancelling the insurance they did not cancel it. I did not add any card in the policy and thus my money was like a donation to the one assist. However in this year i have seen my policy has been automatically renewed and rupees 1800 deducted from my account. Only they emailed me...

One assist has charged 1299 over my credit card. Even after calling customer care requesting for the cancellation of plan within 4 days of activation, one assist is not ready to cancel plan and pay me the refund. Instead i was offered 400 rs discount for continuation of the plan. But still i am not given the discount. Please cancel my plan and provide me 1299 rs in refund.
One assist relationship no : 2499429
Contact id: [protected]@gmail.com...

Hi,

I am writing this with high disappointment. I received a call today that my insurance claim has been rejected under clause "willing full negligence".

Firstly, people buy insurance to save themselves from such incidents. No one would on purpose damage their phone. The phone had liquid spilled on it and your policy do cover liquid damage as well. What do you mean by "willing full negligence"?

Secondly,...

Hi,

One assist has charged me rs.1299 on without my permission. I don't understand how my credit card can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist. Even i dont recived any credit card from hdfc bank.

Relation ship no:2518307
Please deactivate the account and refund my money.

Thanks
Vanamala subrahmanyam...

Hi,

One assist has charged me rs.1899 on 22nd august 2017 without my permission. I don't understand how my credit card can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist. Even i dont recived any credit card from icici bank.

Relation ship no:2569819

Please deactivate the account and refund my money.

Thanks,
Pratap...

Time and again the one assit is practising the fradulent methods to fool the public. I applied for cancellation from their services they claim that it has been calcelled but when i asked them about the proof like email or letter they stubornly deneiying that they don't have the facility to send mail or courier.

When they have the facility to me a reminder mail through courier and email that my plan is going to expire in 15...

I don't want to continue with oneassist wallet plan. Their policy is in auto renewal mode, ideally they should ask customer that policy is required for next year or not and update the same accordingly. I don't need this plan actually. Please deactivate this plan, no refund is required.
I'm hoping for a prompt response, please deactivate asap, any new money deduction for this plan will encourage me for other legal actions.
br...

Dear sir/madam,

I have received hdfc bank credit card with already approved one assist card insurance. They have deducted august, 2016 1799 rs/- from my credit card. I found that this insurance was kept by my home branch. Its ok.
I called one assist to cancel the policy but they are not canceling it.
I speak to almost before 15 day's with their customer care executives but output is zero.
Not only this...

Sir,

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 7112. Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.[protected]@gmail.com...

My self ajay kumar, my contact id is [protected], i had already claimed regarding my phone mi note 3, 4 months ago my phone was pickuped at kolkata one assist hub, and it returnd to me after 1 months, in dead condition, at that time i was unable to switched on my phone, immediately i contacted to one assist, so they arranged re pickup. Again after 1 months i received my phone 4 days ago, but when i switched on my phone the i see on display...

I has insured my mobile handset through one assist. Later, i had extended the insurance through oneassist. The extension took place on 8th june because the insurance was getting expired on 14th june. I had basically received a call from the renewal department of oneassist suggesting to consider the renewal option. I agreed and paid a sum of rs 934.15.

However, this occurred while my handset had been submitted to oneassist for...

Dear sir,
I have got new hdfc tines card during last month. I have informed about the one assist and the charges also. I have been told that the charges are rs.1899/- but those are to be paid in three equal installments. I agreed for the same. I have received the first bill which includes rs 1899/- (Full amt). This is not fair. Please adhre to the communication from your side. Please give me option for payment of thee emi of rs.633/-...

Customer id : 1511925 sr # 2190163

I'm really unhappy with your services, initially you took 7 days to verify the docs, but your time frame says, it'll be verified in 48 hours. That was the first delay.

Later i sent the hard copies, it was delivered to you on 4th august 2017. But, you sent for ic approval on 10th august 2017. Second delay.

Later, its been 13 days, there is no update on decision....