OneAssist Consumer Solutions Complaints & Reviews

My credit card number is [protected]. Please terminate plan. I want credit card to use but such fraud thing confuse me to use. What the hell for such plan, when i don't want to use it. There is no any number to call them to close such fraud plan. Government should close such fraud banks who officially robber the customer. Or government is getting any interest in it?

This is reference 2244567 issue, today i got the email that my claim has been rejected due to so so reason.. (Something negligence all that).
You just mentioned that negligence issue, have you ever shared what all situation comes under negligence. When you had given this insurance what you say this insurance will cover all accidental, physical damage, liquid damage etc.

Now, you just overturned your decision and said insurance company rejected this.
I am disappointed to take a insurance from such fradulant company like you. Stop cheating innocent people otherwise you will be no longer survive in market.

Hi team,

I didn't request/approve for one assist auto renewal mode in my credit card, then why did you deducting the money from my credit card. Year on year automatically deduct premium from my credit card. I want my money back to be refunded. Please find below details. Working hard to get salaries you guys easily deducting. Pls understand and refund asap.

Need a confirmation call.

Amount 1, 399.00
Cr card# [protected]

Keerthivasan
[protected]

I am hdfc bank credit card holder. The bank has auto debited rs 1299/- from my credit card ending with 1365 without my concern on date 29/8/2017. I am not interested as of this service and don't want to this member ship any more. Please i request cancel the membership and refund this debited amount of 1299/

Dont activate this type of plan in future with out my knowledge.

One assist relationship number

Name
Member ship number 2591546
Credit card ending number 1365
Mobile no [protected]

Hi all,

Long time back i requests your team to stop this service and refund my amount back to my account, instead of that your team charged twice to my account but got reversal for that amount after complainting for that.

But still no one contacted me for stopping for that policy as informed by your team that we can cancel this within 1 months time, already spoke two or three time. Please cancel this policy and refund my money.

Relationship no. 2481339

[sr number:2212838] membership id - [protected]]

My claim was approved in ber settlement. While i was call customer care they informed me i need to send the documents to this email address "[protected]@oneassist.in" i have already send the same documents 1. Personalized cancelled cheque and 2. Invoice copy, but no revert came from their end as my documents accepted or not or when the refund will be processed!

Dear sir / madam,

This is stanly simon
One assist relationship # 1249620
Mobile # [protected]

My hdfc credit card has been debited by 1899.00/- for renewing oneassist membership.
I didnt recieve any kind of approval or information or any phone calls regarding this renewal, without any intimation, they deducted money from my account.
So i contacted oneassist customer care couple of...

Relation ship no. 2419487
Name :
B. Dhatchanamourthy

An amount deducted towards, enhanced wa privilage single plan to be refunded immediately.

I have informed to cancel the enhanced wa privilege single plan to customer
Care one month before. Till date no amount is refunded. To my account.

Please take necessary action and refund the amount immediately.

Thanks,

B. Datchanamourthy
[protected]

I had purchased appli iphone7+ (Imei-[protected]) on 8th oct’2016 with an insurance from your company.

Within 30 days, the mobile screen broke and your team processed my claim.

New mobile was given to me on 8th nov’2016 with an imei:[protected].

None of your team members told me to update my new imei. Moreover the new unit was given by you. Your team should have the details….!!!

Now again my handset is damaged and i am unable to raise a new claim.

Requesting your team to update my new imei and process my claim.

~i had called your team to know if my insurance is valid after my first claim. They said it is valid.
~i have not got any details to update my new imei no
ñow they are xheating me that the claim cant be processed...!

I had already call to one assist for stop the privilege plan on dated 06-aug -2017. Till money had been deducted from my account on 7-aug-2017 and with continue follow up my money had not been refunded yet. Now current discusion with customer care plan is inactive but money was not refunded.

One assist policy no:sr[protected]
Bank:icici
Transaction remarks:wpp-sr[protected]renewal
Amount deducted-1899

My claim was approved in ber, while i was call customer care they inform me i need to send a email to "[protected]@oneassist.in" i have already emaild the same instead of courier, but no revert came from their end and also in earilei i informed that my location was non servicabie so i need to send the device manually and courior charges will be refunded, i have sent multiple time this email to "logistic. [protected]@oneassist.in"
But no valid response given yet for courier shipping charges, its
Really pathetic

[sr number:2212838] membership id - [protected]]

With very surprising i just received a call after lodge my earlier complaint and
Asking our banking details and transfer our credit card amount to paytm account. Just due to hence we have share our important bank details by mistake including otp.

It is not just co-instance... One of your team member is involved in it otherwise how it would be possible that unknown person called after 10 minutes of complaint registration.???

Seriously it is great lake of service and moral value of yours.

Dharmesh joshi
[protected]

Sir/madam,
I asked your oneassist cancellation team to cancel my oneassist plan and initiate the refund for which they told that plan is going to be cancelled and i will get my refund within 10days. But it has already been 10 days and i have not received my refund yet. My relationship no.
Is 2497456 and my service request number for cancellation is 2249888.
Please look into it and i request you to give my refund asap

Please find the attachment screen shot deduct my accont

I was not activation plan activation i dont want contiune this plan please cancelled my membership plan an give my refund back my money.
Iam trying to contact through customer services they are telling they dont have details regarding my account.

Please go through my problem and revert as soon as possible.

Thanking you,
Mithun kumar verma
[protected]
[protected]
[protected]
44, 1st floor,
Mehar chand market,
Lodhi colony, lodhi road,
New delhi - 110003

Dear sir,

Claim reff no. : 2152557

Regret to inform you that i am very much dissatisfy with your organization as i felt nobody is even mature in your claim department unit.

I was told by the team to complete a doc. Process in various mail and waste my time and claim duration intentionally. After some time i came to knew that the actual process is to fulfill all formalities only n only in account page within 48 hours... Now no one is care about the case and just reply "sorry we are not able to do anything"...

I am going to complaint in trai about such case in case you'r fail to resolve it.

Dharmesh joshi
[protected]

Dear,
I have received message from hdfc bank that 1299.00 deducted from my credit card ending no 0498 towards oneassist membership without my knowledge. I am not interested to continue in oneassist membership. Kindly cancel my membership and refund the amount to my hdfc credit card ending no 0498. My relationship number is 2546241 for your kind information for further action. Highly unethical of you people to deduct the amount without my authentication.

I used to get the calls from oneassist customer care in which they insisted me to purchase the insurance for my phone and one day i thought to get the insurance as i was leaving for usa and their customer agent very confidently told me that they will give you coverage even if you are in usa and i purchased it. Then unfortunately my phone got damaged in usa i sent an email to inform them but didn't get reply even after 4-5 days then i thought to call them and they did register my complaint, but few days later they told that they can't repair the phone in usa or after your return in india in some days because it has to be done within 2 days and i have to get it repaired myself. What is the meaning of insurance then? I had so much inconvenience and unnecessary harassment. This is a fraud to loot your money when they just look for reason to deny you the insurance. I m in india right now, so either get my phone repaired or refund my insurance amount.

I had take mobile insurance last year on 5th may 2016 and i renew it again aon 29 july 2017.. How many times insurance company call me for payment and for renew. But in any call they did not tell me about claim condition.. After payment they said that you can not calim insurance till 15 days from renewal date after payment they did not told me that claim complain should be registered within 48 hours from the dammaged time. Now when i claim registered on 24 aug, they take my complain. On 25 aug they call me the claim can't be proceed beacuse time has been over.. Many time i tell him company did not tell me about 48 hours condition. And they did not message me about this condition on my mobile number.
Sir please help. I am belonging to middle class family and i am student. I cant afford too much money to spent and i do not have a time.
Sir plz help...

Dear,
I have received message from hdfc bank that 1899.00 deducted from my credit card ending no 2302 towards oneassist membership without my knowledge. I am not interested to continue in oneassist membership. Kindly cancel my membership and refund the amount to my hdfc credit card ending no 2302. My 1250006 for your kind information for further action. May i know how you people deducted amount without my authentication.

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that it has been auto renewed without my approval or intimation.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Deducted date : 25th august 2017
Name : prathik nagaraj
One assist relationship number : 525086
Membership no : [protected]