OneAssist Consumer Solutions Complaints & Reviews

Address: 530017

Website: Oneassist

Under the instructions of my client sri arjun chandaka, resident of visakhapatnam, i serve you the following legal notice.

my client instructed that, he is subscriber to your airtel post paid service vide mobile service no.[protected], relationship no. Hyperlink "tel:[protected]"[protected]. my client is using samsung galaxy g928g model.

my client instructed that, in the month of april-2016, you have launched a scheme under the name and style of airtel secure in association with one assist, to provide insurance service to smart phones of your subscribers by collecting monthly premiums at deferent rates. Since my client is using expensive smart phone, he subscribed to your airtel secure scheme in the month of april itself and he is paying monthly premium regularly and you are receiving through the monthly bill along with user charges.

Oct 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sir/Madam,

Greetings from OneAssist..!

We have communicated the reason of rejection of his claim over the email and call.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Sep 17, 2017

Updated by Arjun Ch [protected][protected][protected][protected][protected][protected]--

To

Bharti Airtel Ltd.,

                                                REGISTERED LAWYER¿S NOTICE WITH ACK.DUE

            Under the instructions of my client Sri Arjun Chandaka, resident of Visakhapatnam, I serve you the following legal notice.

            My client instructed that, he is subscriber to your Airtel Post Paid Service vide Mobile Service No.[protected], Relationship No.HYPERLINK "tel:[protected]"[protected]. My client is using SAMSUNG Galaxy

            My client instructed that, In the month of April-2016, you have launched a scheme under the name and style of Airtel Secure in association with one Assist, to provide Insurance service to Smart phones of your Subscribers by collecting monthly premiums at deferent rates. Since my client is using expensive Smart Phone, he subscribed to your Airtel Secure scheme in the month of April itself and he is paying monthly premium regularly and you are receiving through the monthly bill along with user charges.

            That, on HYPERLINK "calendar:T2:18/06/2017"18/06/2017 (SUNDAY) at about HYPERLINK "calendar:T1:1 PM"1 PM when my client was having lunch with his friends, suddenly he got slipped due to water on the floor and consequently his phone was slipped from his shirt pocket and the display screen was damaged. With a view to avail Insurance from you, he submitted a claim through Customer Care Service without any delay and acknowledging receipt of his claim, he received a mail from you with Service request NO. HYPERLINK "tel:2156730"2156730 stating that the claim was forwarded to concern authorities. After several calls regarding status of his claim, my client received a mail on HYPERLINK "calendar:T2:[protected]"[protected] to his dismay, you have stated that the claim was rejected due to mismatch of Mobile IME Number.

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Address: Mumbai City, Maharashtra

They rejected my claim because i was anaware when humidity from air turned my handset liquid spill identifier litmus paper turned red.
They categorised it as mysterious and endes the conversation unprofessionally. Mute for a minute and disconnect. And the whole process took 10aug to 7 sep. And they are now sending back my handset in another 7 to 10 working days!
Holy crap!
They are frauds and cheaters in disguise.

My email id [protected]@gmail.com
Handset mi max 128gb

Oct 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Soumi,

Greetings from OneAssist..!

We regret the inconvenience caused to you.

As per the terms and conditions mentioned in the policy, the customer has to give an exact description of damage and the reason for damage. These details are needed by the Insurance company to decide whether the incident taken place was an accidental damage or happened because of negligence.

The damage description given by you doesn't have the explanation of how the damage happened hence the claim was rejected by the company.

Hope your query is addressed.

Regards

Deepali

Team OneAssist

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Address: Chennai, Tamil Nadu

Website: www.airtel.in/airtel-secure

Hi,

This is waseem, my moble samsung s6 edge plus accidentally got damaged in the month of june'17. I have claimed airtel secure to repair my mobile as it got damaged. Raised a complaint on 7th july 2017, they came to pick my mobile on 30th aug'17 and today (7th september) i received my unrepaired mobile as is. There is no update on the status why it was unrepaired and also when i spoke to the oneassist customer care they told me that to check with airtel.
Airtel asked me to check with oneassist.

I have been paying the airtel secure subscription from may onwards thinking that if something happens to my mobile i can get it repaired through airtel secure.

Finally it turned out to be a prank played by airtel secure and oneassist.

I need an explanation why my mobile was delivered unrepaired. Why the insurance company rejected my claim.

Oct 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 07, 2017

Updated by Waseem Akther Here is my Mobile Number : [protected]

Sep 07, 2017

Updated by Waseem Akther Hi Consumer Team,

There are some fraudulent happening by misusing this website. Right after I submitted my phone number for OneAssist I received an call from [protected], saying that they are calling from consumerComplaints and asking us to pay RS 10 to proceed. 10 RS is not big money but they want us to go to https://www.kwikpaymentsolution.com for payment where you can see RBI page (which is Fake) . Be Aware (do not make the payment ) its Fraud. They ask u to enter your Netbanking Pwd or debit card details so dont do it.

Thanks,
Waseem

Verified Support

Sep 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Waseem,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

We understand your concern and would like to inform you that your Claim has been rejected by the Insurance company basis on the description given by you.

The company felt that the damage happened would have been avoided if you would have been a little careful while keeping the phone on the table. As the incident happened is not due to any accidental force the claim got declined.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Sep 09, 2017

Updated by Waseem Akther Hey Depali,

Can you please differentiate between Accident and carelessness ?

Do you really think that I will drop 50, 000 Mobile just like that to claim the Airtel Secure ?

If it is Like that its your responsibility to mention this is in Airtel Secure claim page .

Thanks,
Waseem

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R

Rajashree Kuttisankaran

from Mumbai, Maharashtra

Sep 7, 2017

I did not register for this ever, but an amount got dedcuted and i let it be as they told me it is only for a year. now it is being deducted every ****ing year. I did not ask for a renewal, but it is happening! some auto-renewal crap. If this doesn't stop, I will be taking legal action.

Reply

OneAssist Consumer Solutions Customer Care's response, Sep 8, 2017

Verified Support

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2312109.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist

J

ji Ashok

from Chennai, Tamil Nadu

Sep 7, 2017

Oneassist Consumer Solutions — fraud purchase

Today without my permission amt debited from my hdfc dedit card sum of amt rs.1799/-. Plz deactivate one assist plan and return my amt to my bank account.

S.Ashokraj
Card no. *****3323

Reply

W

Waseem Akther

from Chennai, Tamil Nadu

Sep 9, 2017

Hey Depali,

Can you please differentiate between Accident and carelessness ?

Do you really think that I will drop 50, 000 Mobile just like that to claim the Airtel Secure ?

If it is Like that its your responsibility to mention this is in Airtel Secure claim page .

Thanks,
Waseem

Reply

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Address: 208021

Yes i agree that the oneassit company if fraud not helping to the costumer and providing wrong information to costumer and one dialogue is there of oneassist company executive wait for 48 hours and our concernn team will inform you later. no action is taken by the company doing worst job and worst working. not helping to the costumer. and now they have said they will inform of 13 but they have not informed yet date are over

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560037

Website: One assist

[protected]-membership id
Its very shocking that without my knowledge, the amount debited from my credit card and u itself subscribed for some plan. How can you take amount from my card without my authorisation. Did u took any word from me. Pls cancel my plan immediately and refund back my amount. This is totally unacceptable and pls cancel my total membership and refund it immediately. I have filed complaint with hdfc bank also to stop the payment.

Oct 8, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Prabagar,

Greetings from OneAssist...!

We deeply regret the inconvenience caused to you.

As per your request, the plan has been cancelled vide Service Request number 2323450 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Krishna, Andhra Pradesh, 521301

Hello all,

My self krishna peravali, recently i bought a mi product redmi note-4. A suggested by the mi/oneassist team after discussing with them i bought mi protect which will give full cover to your product. (Ad/ld - accidental damage/liquid damage)

Now unfortunately, my mobile get in contact with rain water whichi have informed to oneassist with service request # 2254529.

Now they rejected the claim with reason saying "willful negligence".
So here my questions to mi/oneassist are as follows:

1. First of all with out discussing on the incident with the customer how can you decide that its willfull, dam accident is an accident how can you say its a willfull.
2. We as a customer will trust you mi/oneassit more but you failed in here with this, because as per the invoice my mobiles total cost is rs.9999/- only but the claim estimate is raised for rs.11237 /- so whom you want to make fools.
3. So what else you do expect for liquid damage other than travelling persons genuine reason.

Still i hope you being a professional company will revisit this case and try to do the needful to pass the claim as i hold all required reasons with proofs for the claim raised.

Oct 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret the inconvenience caused to you.

We understand your concern but your Claim has been rejected by the Insurance company on the basis of the description given by you.

The company felt that the damage happened was due to negligence and not due to any accidental force.

Hope your query is resolved.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Mumbai City, Maharashtra

Website: www.oneassist.in

As per my plan benefits it is mentioned that 12 days service guarantee and you 'll get a courtesy handset in the mean time of handset repaired. But these things are just to make customers fool. They just escalate the case from one place to another and nothing will happen. Customer have to survive. I advice to all don't get trapped in this company's fake policies. They just put those plan benefits to attract customers. If you give them your handset to get repaired then their minimum time to give your handset is 45 days. And one more thing whenever you call them for complain they always give you same reply as " we regret for the inconvenience. And we escalated the case and wait for 3-4 days and after 4 days you'll again get the same reply. And this will continue till their minimum days of repairing i. E. 45 days. You can imagine that one and a half month they take for a handset repair and no courtesy handset will be provided to you. There are more better options in the market than this fake policy maker company. I complained more than 20 times and till now nothing happened.
Relationship no. 1089975

Oct 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ishu,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

As we can see, your handset is repaired and will be delivered to you soon.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

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Address: New Delhi, Delhi, 110008

I have send the phone to repaired but it has not been repaired and return to me and taken a 301 amount and when they have send me it has not been repaired and i have send back to them on 24 august but till now i hvae not received the phone and updation regarding my phone. A nd when i call them in delhi office and in mumbai corporate office they are wait for 48 hours

Sep 13, 2017

Complaint marked as Resolved

Nothing action has been taken from company and and what this site mean.No action they can provid regarding my complaint

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ayush,

Greetings from OneAssist..!

We deeply regret the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Sep 07, 2017

Updated by Thakur Ayush Singh my registered mobile no is [protected] and name is Ayush singh and handset is redmi 3S gold

Sep 07, 2017

Updated by Thakur Ayush Singh And no solution has been provided yet from the tollfree no and through the mail and this concern is now handed by the delhi police headquater a FIR has been made against the company now

Sep 07, 2017

Updated by Thakur Ayush Singh Yes i agree that the oneassit company if fraud not helping to the costumer and providing wrong information to costumer and one dialogue is there of oneassist company executive wait for 48 hours and our concernn team will inform you later

Verified Support

Sep 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ayush,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Sep 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ayush,

Greetings from OneAssist...!

As per the telephonic conversation, we have sent your phone to the Authorized Service Center and awaiting for the re-estimation. It will at least take 7-8 days for us to give you a next update.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Sep 08, 2017

Updated by Thakur Ayush Singh BUT AS PER TELEPHONIC CONVERSATION YOU HAVE INFORMED ME THAT THE ESTIMATION HAS CAME AND WE WILL SEND THROUGH TO YOU BY E-MAIL AND 6 DAYS WILL TAKE TO RECEIVED TO YOU BUT WRONG INFORMATION HAS BEEN UPDATED IN THIS AND NOW I HAVE HONOUR TO INFORMED YOU THAT FROM DELHI POLICE HEADQUATER THIS CASE HAS BEEN TAKEN AS A HIGH PRIOTY BASSIS BECAUSE 10 HAS BEEN OVER AND I HAVE NOT RECEIVED THE PHONE TILL NOW

Sep 08, 2017

Updated by Thakur Ayush Singh AND I WANT TO INFORM YOU THAT NOW I WILL NOT WAIT I WILL PERSONALLY COME AND MEET TO ONE ASSIST CONSUMER OFFICE DELHI WITH MY ALLL THE REPORT AND MY GOVERMENT INDENTITY CARD OF ARMY OFFICER AND TAKE A ACTION AGAINST MY PHONE FROM SERVICE CENTER AND TAKEN HELP FROM ARMY OFFICER AND POLICE TO SEARCH OUT WHAT IS THE ISSUE GOING ON THIS

Sep 12, 2017

Updated by Thakur Ayush Singh what company is doing tell me that what is status of my handset i think the company is making fum of the costumer. if the costumer will make a fun of the company it is very dangerous for the company to do the futher procedding so i request you to provide the proper detail as soon as possible you can to take action against from the costumer.

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Address: 521175

Website: www.oneassist.in

Hello
My relationship no:2609931
I have recieved my new hdfc credit card with unauthorized deducted money of
Rs.1299.
Niether i have applied for any oneassist membership. Money deducted automatically.
So i contacted oneassist customer care for refund. They told me we
Accepted your request. One confirmation call will received by you.
Every day they called me approaching for continue member ship forcefully.
They called me 3 to 4 times daily. Every time when i refused they simply told me confirmation call will receive by you.
So i decided i will not use hdfc card until my one assist money will refund to my credit card.
I am already hdfc customer for long time. This act is deeply sadden and irritating.
Kindly resolve my matter as they are simply trying to enlarge my request for day by day.
I need complete deactivation of membership. With full refund

Sep 15, 2017

Complaint marked as Resolved

My problem resolved and refunded

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Mohapatra,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2313215.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Sep 11, 2017

Updated by mrm.manoranjan What is my refund status .currently I have not got any mail about my refund processing or cancel of my member ship

Verified Support

Sep 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Mohapatra,

Greetings from OneAssist...!

We have processed your refund of Rs.1299/ on 06th September. It should have been credited to your account within 4 working days. Request you to check your bank statement.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Sep 15, 2017

Updated by mrm.manoranjan Thanks for resolved my problem

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Address: Porbandar, Gujarat, 360575

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxxx9225 with out my authorisation on date 24/08/17 and i dont want this membership so cancel the membership and refund the same;

Relation ship number for one assist is 495217

I urge oneassist to cancel this membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i’d be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Ravi salet

Oct 7, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ravi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2319229.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Hi,

This is ramya. I'm using hdfc credit card. Without any intimation you have deducted the amount of rs. 1899 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs. 1899. This is unacceptable that you have been repeating the same.

Deducted date : 31/08/2017.
Credit card number: [protected]

Oct 7, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ramya,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: Bangalore, Karnataka, 560017

I have being regularly calling on your customer care no from last 8-9 days. You said, you provide hassle free services to your customers but its being hasrshing now for me atleast my previous claim is not closed yet my claim id was 2072995 i've received a mail from your side that the claim has being completed. But in your system it is still showing pending and all.. So i have a request to you guys to look our my concern as this is quite frustrating and becoming irritating too..
And without closing they have given me new claim id-2315280.in this id i am unable to claim and upload my documents..

Oct 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Deepika,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Sep 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Deepika,

Greetings from OneAssist..!

We tried reaching you on the registered numbers however, you are non-contactable. We request you to help us with a alternate number to contact you.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

Sep 07, 2017

Updated by [email protected] you can call me on my registered number .. you can call, message or drop me a mail

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Address: Rohtak, Haryana, 124001

Website: Oneassist.in

One assist insurance company has rejected my claim due to incomplete incident report even though when contact with their executive at the time they ask me to mention the date and time or location... And not even replying to my messages
Regards relationship no. 861769
Few weeks before i was going from college parking and taking turn to exit towards right, suddenly another guy hit me, i fell down, so. Does my phone also fell, even i have scratches on my arm as floor was of concrete, as my phone fell it's screen got broken and i had no internet access i called one assist team to file for claim i got a call back from your team and that guy told me to briefly explain the issue, after my phone fell i had no internet access and i had to do this job with in 48 hours so i asked my friend to do this job, and eventually he brifely wrote only short part that phone slipped from hand, and i am writing this as i just now got a call that my claim rejected coz of not describing the issue properly,
I have many handsets and taken insurance of many phones and recommended one assist to many friends as well i take full cares of my phone's and axpect that my incident report will be updated as soon as possible, i am still without my phone and asking to send email from my friends so i hope you will do this update asap

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Ashishkaushik24 One assist insurance company has rejected my claim due to incomplete incident report even though when contact with their executive at the time they ask me to mention the date and time or location... And not even replying to my messages
Regards relationship no. 861769
Few weeks before i was going from college parking and taking turn to exit towards right, suddenly another guy hit me, i fell down, so. Does my phone also fell, even i have scratches on my arm as floor was of concrete, as my phone fell it's screen got broken and i had no internet access i called one assist team to file for claim i got a call back from your team and that guy told me to briefly explain the issue, after my phone fell i had no internet access and i had to do this job with in 48 hours so i asked my friend to do this job, and eventually he brifely wrote only short part that phone slipped from hand, and i am writing this as i just now got a call that my claim rejected coz of not describing the issue properly,
I have many handsets and taken insurance of many phones and recommended one assist to many friends as well i take full cares of my phone's and axpect that my incident report will be updated as soon as possible, i am still without my phone and asking to send email from my friends so i hope you will do this update asap

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S

Sankar Subbiah

from Ernakulam, Kerala

Sep 5, 2017

As i am not interested a membership of one assist and in my hdfc credit card ending 7375 was debited of Rs.1899 and pls refund the same asap.

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Address: Raigad, Maharashtra, 410210

One assist relationship no:- 1236570

Complain to hdfc customer care on 23 aug 2017
Refernce no:- [protected]

I have declined to renew membership of oneassist service but they renewed my membership and charged 1899/- inr on my hdfc bank credit card without my permission.
Kindly take action on this complaint to reverse membership charges.
Is this company involved in doing fraud name of services provider.
Govt should take action on it and make strict rule for like these company.

Oct 6, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rajneesh,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2300991 as on 30 August, 2017.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Y

Yogesh C K

Sep 4, 2017

Hello,

My subscription to OneAssist is completely useless and I would like to discontinue the service forever. Please do not renew my subscription. I do not even use this.
DO NOT AUTO RENEW the service. Terminate my subscription AS SOON AS POSSIBLE.

MembershipID: [protected]

Thanks
Yogesh CK.

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OneAssist Consumer Solutions Customer Care's response, Sep 5, 2017

Verified Support

Dear Yogesh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No.2316834. Please be assured that your Membership will not get renewed.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist

A

arunsk

from Thiruvananthapuram, Kerala

Sep 4, 2017

Hi my relationship number 1312185 enhanced WA privilege single plan which is valid up to 19-september 2017. I want to unsubscribe one assist immediately

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OneAssist Consumer Solutions Customer Care's response, Sep 5, 2017

Verified Support

Dear Arun,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2303421 on 31 August, 2017.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist

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Address: Mumbai Suburban, Maharashtra

Sir i take mobile insurance plan on date 15th july 2017 and cancelled this plan on date 12th august 2017 as per policy if plan is cancelled within 30 days whole money refund in bank account but 20 days elapse no refund is come to bank account till date. My registered mobile no. Is [protected] and my self dr. Sankalp jain
I call several times to consumer care regarding refund but he does not resolve my issue

Sep 18, 2017

Complaint marked as Resolved

Resolved complain through call

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sankalp,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist

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Website: www.oneassist.in

I recently received a sms that a renewal of policy will be charged for my icici account.
I don't remember asking for any policy renewal.

Details: sr[protected]
Policy privilege single cpp/one assist for 1899 inr.

I don't want the renewal to be executed
Icici account: xxxx0805
Mobile: [protected]

And when i mailed the support what i get is automated message that please mail from your registered email id. This means i never registered with them in first place.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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S

Sameer Ramteke

from Mumbai, Maharashtra

Sep 5, 2017

I want to close and deactivate one assist plans attached to my ICICI bank account.This plan is useless and of no use.ICICI bank is thief it is looting money from my account.

My account no:[protected]

Reply

ICICI Bank Customer Care's response, Sep 5, 2017

Dear Sameer Ramteke,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

OneAssist Consumer Solutions Customer Care's response, Sep 6, 2017

Verified Support

Dear Sameer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2318896.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist

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Address: 501218

Hello there

I received sms from hdfc bank yesterday that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: appannagari sampath kumar reddy
Date of incident : 02/09/2017
Hdfc credit card no. Xxxxxx7274
Mobile no: [protected]
Email : [protected]@gmail.com
Details
02/09/2017 one assist mfee 1299.00 dr

Sep 3, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Reddy,

Greetings from OneAssist...!

We deeply regret the inconvenience caused to you.

As per your request, the plan has been cancelled vide Service Request number 2312902 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh
a
Team OneAssist.

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Address: Mumbai City, Maharashtra

Website: www.oneassist.in

Every time i call them about my phone and ask its whereabouts they tell me to wait 48 hours.. And on sep 1st i received a mail telling me my phone has been delivered. But where actually is my phone.. I don't know what to do anymore.. These people are fraud. I asked the shipping company where my phone was... According to the courier id oneassist provided.. But they said that we do not have any item on this number. Its been like this for more that 1and half month i have been calling them. But they don't seem to even care. Please do something about this company. So that other people don't get entangled in this situation... Like i am right now

Oct 7, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

OneAssist Consumer Solutions Customer Care's response Dear Krishna,

Greetings from OneAssist..!

We deeply regret the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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S

[email protected]

from Mumbai, Maharashtra

Sep 4, 2017

Please close my account with oneassist poicy. policy is in auto renewal mode,
please send me a confirmation asap.
Registered mobile: [protected]

pls close.

Reply

OneAssist Consumer Solutions Customer Care's response, Sep 4, 2017

Verified Support

Dear Sanjeev,

Greetings from OneAssist..!

We deeply regret the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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Dear sir,
The one assist enhanced wa privilege single plan has been activated by some hdfc bank people by saying that it is free lifetime. But my card has been charged with rs 1899 on 1.09.2017. I would like to cancel this and refund the amount into my account.
My relationship number with you is 2610110
Name:sandeep r nair
Please do needful at earliest

Sep 26, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sandeep,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2314657.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Sep 15, 2017

Updated by Sandeep Raveendren Dear Madam,
It is been more than one week after your call and the plan has not been cancelled yet. Also the amount has not been refunded for the same.I have already explained the reason for this and the same has been accepted by you. So please do needful.

Regards,
Sandeep

Verified Support

Sep 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sandeep,

Greetings from OneAssist..!

We have initiated the refund of Rs.1899/- on 11th September and it has been credited to your account on 14th September. Request you to check your bank statement.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Hi
My name is sreeramulu b. I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 15.48hrs. 2 september 2017
Icici credit card no. Xxxx8000
Oneassist relationship number : 256812

Oct 5, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

OneAssist Consumer Solutions Customer Care's response Dear Budagavi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2314638.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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