OneAssist Consumer Solutions Complaints & Reviews

I, anika lasiyal, have filed a claimed for my iphone 7 as per oneassist solution policy. My registered mobile no is [protected].
But they have rejceted my complaint as they found my subject of detailed situtaion to be mysterious or unkown circumstances.
While i have wrote there the other subject during claiming and they called me to change my subject to unkown situation for further steps to be taken for claiming process. So i...

Hello oneassist,
I am hdfc bank credit card holder. The bank has auto debited rs 1899/- from my credit card ending with 6468 without my concern on date 31/8/2017. I am not interested as of this service and don't want to this member ship any more. Please i request to cancel the membership and refund this debited amount of 1899/

Dont activate this type of plan in future with out my knowledge.

Name : bontu...

I have purchased a oneassist mobile protection policy solicited directly my the apple store on purchase of apple iphone 7.
My phone fell from my had and stopped responding. I called up one assist and logged a claim. The company asked me to upload all the documents. I did so immediately within 2 hrs. They mentioned that within 48 hrs somebody will come and collect the phone. After 3 days i was called and they asked me to include additional...

I received sms from icici bank that rs 1899 deducted from my debit card to one assist plan without my permission i also got a mail from oneassist team. I don't even know the company this kind o[censored]nsolicited charging of my debit card. Company is really doing a big mistake & i don't want to activate the plan so please deactive the plan & refund my money...

Dear sir

I have inform the one assist on the same time when i know the phone have liquid damage. It is inform by mi store on[protected], but the company capture the wrong date & reject the my mobile claim.
Same thing inform to him by mail but till they can't reopen the claim.
Claim no. 2293678, rahul patel, email id : spirit. [protected]@gmail.com
Mobile no. [protected]...

Hello there

I received call from hdfc bank for my security of credit card to to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 16.33hrs. July 2017
Credit...

My credit card number is [protected]. Please terminate plan. I want credit card to use but such fraud thing confuse me to use. What the hell for such plan, when i don't want to use it. There is no any number to call them to close such fraud plan. Government should close such fraud banks who officially robber the customer. Or government is getting any interest in it?...

This is reference 2244567 issue, today i got the email that my claim has been rejected due to so so reason.. (Something negligence all that).
You just mentioned that negligence issue, have you ever shared what all situation comes under negligence. When you had given this insurance what you say this insurance will cover all accidental, physical damage, liquid damage etc.

Now, you just overturned your decision and said...

Hi team,

I didn't request/approve for one assist auto renewal mode in my credit card, then why did you deducting the money from my credit card. Year on year automatically deduct premium from my credit card. I want my money back to be refunded. Please find below details. Working hard to get salaries you guys easily deducting. Pls understand and refund asap.

Need a confirmation call.

Amount 1, 399.00br...

I am hdfc bank credit card holder. The bank has auto debited rs 1299/- from my credit card ending with 1365 without my concern on date 29/8/2017. I am not interested as of this service and don't want to this member ship any more. Please i request cancel the membership and refund this debited amount of 1299/

Dont activate this type of plan in future with out my knowledge.

One assist relationship number
br...

Hi all,

Long time back i requests your team to stop this service and refund my amount back to my account, instead of that your team charged twice to my account but got reversal for that amount after complainting for that.

But still no one contacted me for stopping for that policy as informed by your team that we can cancel this within 1 months time, already spoke two or three time. Please cancel this policy...

[sr number:2212838] membership id - [protected]]

My claim was approved in ber settlement. While i was call customer care they informed me i need to send the documents to this email address "[protected]@oneassist.in" i have already send the same documents 1. Personalized cancelled cheque and 2. Invoice copy, but no revert came from their end as my documents accepted or not or when the refund will be processed!...

Dear sir / madam,

This is stanly simon
One assist relationship # 1249620
Mobile # [protected]

My hdfc credit card has been debited by 1899.00/- for renewing oneassist membership.
I didnt recieve any kind of approval or information or any phone calls regarding this renewal, without any intimation, they deducted money from my account.
So i contacted oneassist customer care couple of...

Relation ship no. 2419487
Name :
B. Dhatchanamourthy

An amount deducted towards, enhanced wa privilage single plan to be refunded immediately.

I have informed to cancel the enhanced wa privilege single plan to customer
Care one month before. Till date no amount is refunded. To my account.

Please take necessary action and refund the amount immediately.

Thanks,...

I had purchased appli iphone7+ (Imei-[protected]) on 8th oct’2016 with an insurance from your company.

Within 30 days, the mobile screen broke and your team processed my claim.

New mobile was given to me on 8th nov’2016 with an imei:[protected].

None of your team members told me to update my new imei. Moreover the new unit was given by you. Your team should have the details….!!!br...

I had already call to one assist for stop the privilege plan on dated 06-aug -2017. Till money had been deducted from my account on 7-aug-2017 and with continue follow up my money had not been refunded yet. Now current discusion with customer care plan is inactive but money was not refunded.

One assist policy no:sr[protected]
Bank:icici
Transaction remarks:wpp-sr[protected]renewal
Amount deducted-1899...

My claim was approved in ber, while i was call customer care they inform me i need to send a email to "[protected]@oneassist.in" i have already emaild the same instead of courier, but no revert came from their end and also in earilei i informed that my location was non servicabie so i need to send the device manually and courior charges will be refunded, i have sent multiple time this email to "logistic. [protected]@oneassist.in"
But...

With very surprising i just received a call after lodge my earlier complaint and
Asking our banking details and transfer our credit card amount to paytm account. Just due to hence we have share our important bank details by mistake including otp.

It is not just co-instance... One of your team member is involved in it otherwise how it would be possible that unknown person called after 10 minutes of complaint registration.???br...

Sir/madam,
I asked your oneassist cancellation team to cancel my oneassist plan and initiate the refund for which they told that plan is going to be cancelled and i will get my refund within 10days. But it has already been 10 days and i have not received my refund yet. My relationship no.
Is 2497456 and my service request number for cancellation is 2249888.
Please look into it and i request you to give my refund asap...

Please find the attachment screen shot deduct my accont

I was not activation plan activation i dont want contiune this plan please cancelled my membership plan an give my refund back my money.
Iam trying to contact through customer services they are telling they dont have details regarding my account.

Please go through my problem and revert as soon as possible.

Thanking you,
Mithun...