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| Website: Oneassist.in |
One assist insurance company has rejected my claim due to incomplete incident report even though when contact with their executive at the time they ask me to mention the date and time or location... And not even replying to my messages
Regards relationship no. 861769
Few weeks before i was going from college parking and taking turn to exit towards right, suddenly another guy hit me, i fell down, so. Does my phone also fell, even i have scratches on my arm as floor was of concrete, as my phone fell it's screen got broken and i had no internet access i called one assist team to file for claim i got a call back from your team and that guy told me to briefly explain the issue, after my phone fell i had no internet access and i had to do this job with in 48 hours so i asked my friend to do this job, and eventually he brifely wrote only short part that phone slipped from hand, and i am writing this as i just now got a call that my claim rejected coz of not describing the issue properly,
I have many handsets and taken insurance of many phones and recommended one assist to many friends as well i take full cares of my phone's and axpect that my incident report will be updated as soon as possible, i am still without my phone and asking to send email from my friends so i hope you will do this update asap
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Oct 06, 2017
Updated by Ashishkaushik24 One assist insurance company has rejected my claim due to incomplete incident report even though when contact with their executive at the time they ask me to mention the date and time or location... And not even replying to my messages
Regards relationship no. 861769
Few weeks before i was going from college parking and taking turn to exit towards right, suddenly another guy hit me, i fell down, so. Does my phone also fell, even i have scratches on my arm as floor was of concrete, as my phone fell it's screen got broken and i had no internet access i called one assist team to file for claim i got a call back from your team and that guy told me to briefly explain the issue, after my phone fell i had no internet access and i had to do this job with in 48 hours so i asked my friend to do this job, and eventually he brifely wrote only short part that phone slipped from hand, and i am writing this as i just now got a call that my claim rejected coz of not describing the issue properly,
I have many handsets and taken insurance of many phones and recommended one assist to many friends as well i take full cares of my phone's and axpect that my incident report will be updated as soon as possible, i am still without my phone and asking to send email from my friends so i hope you will do this update asap
We deeply regret for the inconvenience caused to you.
As per your request, we have cancelled your plan vide service request No. 2312109.
The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.
Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.
Regards,
Deepali
Team OneAssist