[Resolved]  OneAssist Consumer Solutions — refund of rs 1899 for single privilege policy of icici bank

Address:Jharsuguda, Odisha, 768201
Website:ONE ASSIST

I had already call to one assist for stop the privilege plan on dated 06-aug -2017. Till money had been deducted from my account on 7-aug-2017 and with continue follow up my money had not been refunded yet. Now current discusion with customer care plan is inactive but money was not refunded.

One assist policy no:sr[protected]
Bank:icici
Transaction remarks:wpp-sr[protected]renewal
Amount deducted-1899
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Oct 1, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Aug 23, 2017
Ajay Crasta's response
Fire stick I count not activate my product for 2year protection from you
Verified Support
Aug 29, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
Aug 29, 2017
Updated by bhoj1984
I had already call to one assist for stop the privilege plan on dated 06-aug -2017. till money had been deducted from my account on 7-aug-2017 and with continue follow up my money had not been refunded yet. now current discusion with customer care plan is inactive but money was not refunded .

One assist policy no:SR[protected]
BANK:ICICI
Transaction remarks:WPP-SR[protected]RENEWAL
MO NO:[protected]
AMOUNT DEDUCTED-1899
Verified Support
Aug 31, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Bhushan,

Greetings from OneAssist..!

As per our records, we can see that there is a claim raised on 30 August, 2017 for card misuse. Request you to confirm if you still want to cancel the plan.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist
Verified Support
Aug 31, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Bhushan,

Greetings from OneAssist..!

As per the telephonic conversation, you have agreed to continue with our services hence your plan remains activate.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist
Complaint comments 

Comments

Please activate my fire stick for 2year protection
OneAssist Consumer Solutions Customer Care's response, Aug 31, 2017
Verified Support
Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Sagar

(Team OneAssist)
I had already call to one assist for stop the privilege plan on dated 06-aug -2017. till money had been deducted from my account on 7-aug-2017 and with continue follow up my money had not been refunded yet. now current discusion with customer care plan is inactive but money was not refunded .

One assist policy no:SR[protected]
BANK:ICICI
Transaction remarks:WPP-SR[protected]RENEWAL
MO NO:[protected]
AMOUNT DEDUCTED-1899
Hi,
I got below massage.
Dear customer, New Policy WA Privilege Single Rs.1899/- for CPP/One Assist has been regd vide SR[protected] on 18Nov2017. It will be completed in wkg day
Without my permission.I do n't even konw the company and this kind o[censored]nsolicited charging of my icici account[protected].

Please deactivate and refund my money asap.
My mobile-[protected]

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