OYO Rooms Complaints & Reviews

Hi team,

I booked my hotel in mount abu (Hotel shiv shakti) for 40 adults 10 rooms on 7- oct-2019. Due to some unhappenings, my customer was not able to reach check-in time but we have informed our demand manager (Abhishek sharma). My customer reached their next day in the morning 6 'o clock. Our check out time was 11 am, then also 5 hours was left for our check out time. But when my guest called to oyo then they told them that your booking is canceled due to no payment. As abhishek sharma told me that you just need to pay rs.19000 to the hotel and the rest hotel wants cash by the customer. I agreed in this and paid rs. 19000 paytm (Kindly find the attachment) and shared the screenshot to the demand manager. It is a mistake of oyo or maybe the hotel's mistake that they don't upload the received amount online. But here in case, i have informed to abhishek that the amount is paid. Due to this confusion my guest suffered a lot, there were 35 school children & 5 teachers.in the morning they took different hotel and had breakfast their and also dinner for which they have paid rs.42000. I also have all the recordings with the hotel owner, with the customer and also with abhishek. When i have booked the hotel and made the payment then how can my booking be canceled. How the oyo sales executive was saying that there is no payment made. Kindly revert me back with the positive note.

I have booked oyo rooms in 1 september 2019 through oyo app for 20 nights for the amount of rs.8616. My check in date was 10th september and check out date was 30th september of 2019. I cancelled the booking on 10 september 2019 as because i couldn't find out the hotel location. I call them for refund and they said that they have initiated the refund amount on 15th september and the refund amount will be credited within 7 to 14 working days. Now it is about to be a month, no refund amount has been credited. I called them more than twice but they give me a excuse that they have initiated the amount and will be credited soon and if not yet credited asked me to contact my bank customer care and i called my bank customer care, they said that issue is from oyo side not their as because the amount is to be credited by oyo. So i am tired of requesting so many times for the issue to resolve. I am requesting you to please refund my amount as soon as possible. My booking id is wtoe7026.

Booking id : nqdr9560 this booking is confirmed in the oyo app but when called the hotel they denied the booking saying they have ended the tie up with oyo. Same thing happened when i booked a hotel last week in jaipur. This is very annoying. When called the customer care they say our app isn't updated. What does this mean? Why do you even run a app then? It's very disgusting.

I have made a booking with booking id rhnx1523, i paid online the final amount but when reached the hotel he asked to pay in cash since he was not able to fetch the payment details from oyo. I made the payment in cash also. After that, i asked oyo to refund the amount but they have not refunded the complete amount till now. They are mentioning the discount provided as a refund to me.

I booked a room using oyo app in udupi/manipal to stay between sept 9- sept 13, 2019 and 4-5 days prior to my check-in, i received a message from oyo saying "sorry, but the property that you have booked is not available and we will help you with choosing another property". So, i chose another property from the list they had (Which was of higher value (Inr 4985) than what i paid because none of the rooms were available for the price i paid (Inr 2590), balance of which was paid by oyo. However, on the day of check-in, i was denied check-in at the property citing the reason that the property doesn't accept payments done online (Max that can be paid online is just 25% of the total amount). This should have been mentioned in the oyo app clearly that not more than 25% can be paid online and the rest should be paid only at the property. I was made to wait for more than 2 hours and calls attempted to oyo weren't answered as their lines were busy. I then messaged a guest experience manager using the oyo app and they told me someone would call me soon. I got a call from a guest experience manager and she, after an hour asked me to pay the whole amount of inr 5000 at the property, promising me a total refund of inr 4985 in 2 separate refunds, one refund of inr 2590 and the other refund of inr 2410, provided that i share the bill of the amount paid at the property at the time of checkout. I even told her that just because you have promised me the whole refund, i am going to stay otherwise, i can't afford so much and because of that promise, i paid the whole amount of inr 5000 using my card. I checked out and sent them the bill on the 14th of sept, 2019. Till now, i have got a refund of inr 2590 back to my account. Everytime i call them, someone from the team responds by saying that the issue is resolved and we have initiated a refund of inr 2410. It's been going on since sept 13th and i still haven't received my refund. I have spoken to more than 10 guest experience managers and they all gave false promises of the issue being resolved and that i will get the refund soon. All these so called guest experience managers called me only to get a '5 star' rating of my conversation with them. And today, i received a call from another guest experience manager saying the refund of inr 2410 has not been initiated and we can't initiate the refund. It's been going on since 9th sept and please do the needful. I don't want them to keep fooling people around. I have attached some pictures of my conversation with them and also the picture of the bill.

Bookind id wioj4257
Mobile number [protected]
In this booking had faced several problems as the location of the hotel was wrong when reached there was no signal through which i can contact oyo customer support. This hotel which i booked was not a hotel when i went there it was a pg in one hotel room they had 3 rooms which was not advised in the hotel details. After leaving from there i tired contacting oyo support but couldnt after numerous tries call connectted the agent said that i will be provided refund for the booking but after 40days of numerous callings now they are saying we cant provide refund as we have no data of refund. I had contacted them numerous times and they said i will be getting refund in while but now they are refusing this is a fraud. And would like action against it

Hi,
Booking id - pawn6048
Number - [protected]
This was a prepaid booking made from my side which the hotel declined as they were not entarntaining oyo bookings. I spoke to customer care numerous time but couldnt get resolution afterwards had to pay to the hotel 1800rs for the room. After a day oyo contacted saying we will provide you refund and extra amount that you had to pay now even after 40days to refund is provided. Now they are saying we dont have any data about this. They can not just fool people this is fraud that is being committed by them

This is a complain in regards of my last booking with goibibo and oyo
Worst experience ever.
I booked a pre-paid hotel at agra pnr - [protected]
Everything was fine till the time i made a call at the hotel just to inform about our timings to reach and get the room ready as i was travelling with my child (7 years) as i didnt wanted to make him uncomfortable at that late night hour (2 am)

When i made a call to hotel capital o 60101 hotel the rainbow - a boutique they said that they haven't received any confirmation regarding my booking.
They asked me to call at goibibo customer care for the same.
I, so astonished with such answers, made a call to goibibo customer care where i got a reply that it is oyo booking and oyo team will look into the matter.
After calling calling the oyo team they said that the booking is confirmed and we will face no issues.
Very confusing answers from both the service providers (Oyo & goibibo).
Again i checked with the hotel so they said that its is an error, as such kind of hotel doesn't exist or its wrongly named & numbered by the team of oyo or goibibo.
Again a well disturbing answer.
With lots of disappointment i lost all my hope and a thought of loosing all my money.
Suddenly i received a call from oyo person stating that he will give me another room with same facilities and conform in nearby area.
And he gave me an address only via phone for the same and anyhow we managed to reach that hotel at 3 pm midnight.
Now my issues are as follows:-
1- i have not received any invoice for the new hotel that was been shifted i. E. Hotel d-season, agra.
2- the contact person just informed us the address over the phone not even providing the hotel contact number, and it was very difficult for us to track the hotel without any correct information.
3- we reached agra at 2 am midnight, and the bus dropped us at civil hospital chauraha, where we were standing all alone with a small child, where all the auto wala just staring at us which was very unsafe. But oyo people didn't cared about it.
4- anyhow managed to reached the shifted hotel d - season, our struggle started again as the rooms were not clean, the washroom was pathetic and very smelly, even the bed-sheets were torn and the flush was also not working.
5- i have booked for a nice and comfort hotel but oyo team shifted me to a discomfort situation where i was stuck with my child in a very worse condition. As i cant manage to switch a new place at such late hours.
6- i have booked for a breakfast but unfortunately the shifted hotel stated that they will not provide the breakfast as it was not said to them. But after a long argument with they served us breakfast and that was 1 aloo paratha and 4 piece bread butter & a tea which was also just a formality and had a pathetic taste.
Now my complain are as follows which need to be answered-
1- why we didn't received a call from oyo/goibibo side even after making the payment for the upcoming booking?
2- why did that hotel contact number was not provided after making the prepaid booking?
3- why oyo team was calling us from the customer care number? As it was difficult to track you people and every time we have to call customer care again and repeat the matter to every new customer care executive, which is very irritating.
4- why i didn't received any invoice for the new shifted hotel?
5- why any concern person didn't called us to confirm weather we have reached the hotel or not and weather the service is satisfactory or not?
6- i have a raised the ticket for refund as i am not satisfied with the service but i received the answer that they have shifted us to the new hotel so that refund will not be possible. Why?
7- even after all this goibibo team is sending me message to give review to the oyo capital o 60101 hotel the rainbow - a boutique which i never ever went?

Kindly escalate the issues to the higher authority as it is a matter of concern for many of the person who are facing the same problems. And it is very difficult to visit a new place about which we are no familiar and the service provider just left us unjustified as they have got the payment ant now they will not help.

Make refund and tell me the process so that i can raise for the compensation also as it was very torturing.

Regards
Chandini ([protected])

Oyo 15625.
The manager was so rude and abusive also tried to threaten and extract a fine of 500rs from me.
His tone was quite rude and threatening he had no etiquettes whatsoever..
It was quite embarrassing to talk to him when started saying things like.. I know what you people come here to do and stuff.
He abused and called someone some thug or something and made me talk to him.. And that person in his own threatening way was like you'll have to pay 500rs and stuff.
He said i can dryclean and return the sheet to him.. Then i asked him to give me something in writing to which he denied again.

I huv booked hotel starline paltan bazar on 9 oct 2019. When i reached hotel they denied me check in... Tell me to paid higher then my actual amount. When i called oyo fr hlep d oyo assistant told me to changed my hotel to another location. Which is far from present hotel n when i instead to confirm my booking in starline then he told me to book on higher price. I travel 10 hrs before i reached hotel.. Due to my tiredness i don't change d hotel.. Check in a higher price.. Oyo is a pathetic company which huv no money n coustomer value.. They hired lame person on coustomer service duty because they don't help u anything jst hold ur ph fr 2 hrs.. After so much travelling they harass me like dis.. I need urgent resolve of this matter...

My name is amit sachdev my registered mo. No. Is [protected].
I booked a hotel heera court jaisalmer oyo code is 3415,. I booked it twice they are confoming it they said 25%of the total amount is to be paid in advance but when i was going to pay they denied and said booking is not confirmed i have to book it again at the new price they did it 3 times first they take booking @ 25000 and canceled it and said i have to book it at higher price

I have booked 2 rooms at hotel suresha haridwar with the price of 4281/- guest is waiting outside hotel manager not giving the checkin as the tie up is ended with too and oyo buddies are not even know that i make conference call but the same is not resolved i want my refund money by today basis as i will surely case a for file against oyo.. U guys not even help me regarding refund as a harassment i am claiming
20000/- amount. I will case this file to police station and definitely distribute on social media platform

Booking i'd soia6195
Pnr number [protected]

I had booked a hotel in nainital
Named - "oyo 5227 hotel new bharat"
From - 3 rd october to 5 october 2019
Payment - rs 1417 @pay at hotel option

But when i reached there he didn't allowed us to stay, saying room ain't available. So i called costumer care and she said she will find a new hotel with same rates nearby and assured me that the diffrence in amount will be paid by oyo.

I went to the new hotel called
"oyo 4889 moon 2"
For same dates
As i had no money i gave him my credit card and took rs 6169 without even telling me that he will charge so much. (Before oyo executive had talked to him about my issues). I should have been charged rs 1417 but they took rs 5966. I am yet waiting for the diffrence in the money to be paid by oyo as assured.

Please kindly force oyo to pay back the diffrence in amount that is rs 4549.

Attached documents are with all proof.

Oyo costumer care is not bothered about anything.

Dear sir my refundable not received till now. The case is more then above three month ago. Your mail received the refundable amout sent as soon as. But not received till now. Your mail is below.

Shashwat sharma
6 sep 2019, 20:33
To me

Dear v. Sai ram,

It was concerning to know about the inconvenience faced by you on your visit to our oyo property.

Providing our guests with the best possible hospitality and service has always been our mission at oyo rooms. We, at oyo, truly value the opinions of our customers and we apologize that we did not meet your expectations.

Further we would like to inform you that we have initiated a refund of inr 16272 for the above booking for which you will receive a link on your registered email id or via sms.

We hope you will give us another chance and return to our hotel in the future. I assure you that you won’t be disappointed further.
Please feel free to contact us by replying to this email, if you need any further assistance.

We look forward to hosting you soon!

Shashwat sharma
Customer support team
Shashwat. [protected]@oyorooms.com
My claim is below.
Dear sir,
I had booking 4 rooms through www.oyorooms.com at oyo 6169 hotel prem delux in delhi at pahadganj in check in date 22.08.2019 book id is hncw3504 all payment paid through net banking rs.17190.00. But suddanaly change the hotel without information us through www.oyorooms.com. The hotel is outside our location where we are staying. The hotel is oyo5411 hotel city castle karol bagh in delhi. So we called phone call to oyorooms customer care about cancel the hotel oyo 5411 hotel city castle because the location is long distance our bussiness point. The www.oyorooms.com is agree. We did not stay this hotel. So our booking amount quackly refund. Otherwise we action in consumer court.

V. Sairam patro
Berhampur
Odisha
Mob-[protected]
Please refund my booking amount as soon as posiable.

I have booked oyo room on 7/9/2019, booking id is orng8513 hotel krishnam dhani on jaipur to jodhpur highway.

Seriously my worst day in my whole life, since morning i was driving our plan was to go direct to jodhpur but due to some problem we plan to book a room for night from oyo, first time i book room from oyo, as oyo was promising that they will give neat and hygiene washroom, so i booked.

When i check in room was smelling, there were frogs in room, used women pad is kept in washroom, cigarettes kept in washroom, no water supply, its like a hell.

I inform all these issues to hotel management but they refuse to take action they told me that we cant do anything, then i inform to oyo customer care, oyo executive tell me that they can refund 20%.

I have attached all pictures. I short i can only say that kindly dont book rooms from oyo

I have booked an oyo room today at alappuzha for rs 652. When i reached there at the oyo premises, i told him that i have already booked oyo and i have to pay 652 for the same. But they told me that i have to pay rs 1029 in total for the room. I don't know what is wrong with oyo. This is a scam actually. If things are like this, we the customers wil stop booking oyo and change to something else that is trustworthy

Booking id : clig7180
Alappuzha

I have booked to stay in oyo my booking id is avns4503 for stay on 8th september but the oyo folks denied me any room. When i contacted the oyo team i was said that i will get refund after 7-14 working days. It's been a month and now when i call them they say that now they have raised the ticket and will get in 7-14 days and when i asked reason for delay they say technical issue. But have a question on why the technical issue take more than a month to be fixed and why until i call them they did not initiate my refund only.

When i requested them to connect me to refund team or their corresponding manager they are strictly denying this saying they have given valid justification without even giving any justification...

Is this the way to treat customers.

This is the way oyo is doing a fraud. Who will give me my amount if you are taking more than the said time... After again 1 month they expect me to call again or what. But i am sure still they will say the same response saying 7-14 days and technical issue. The guy whom i spoke is vikrant_456755_tm. What a escalation team he is...

I have booked an hotel through the oyo app. I have booked two rooms for rs.1265 in the hotel named new holiday inn. But when i reached the hotel the person at the reception asked me to pay rs. 5000. I showed the image that the booking was confirmed for 1265 but he did not agree. I called the oyo customer care centre but they did not helped me i faced a lot of problem because of their inconvenience. Oyo app is the worstest hotel booking app i have ever seen. This app should be banned in india because of its poor services.

I booked a hotel oyo 3647 hotel rahul palace karol bagh on[protected] to[protected]Booking id ehvz5164). When i reached the hotel, i was denied check-in stating that no rooms available, despite i had already paid the amount for the booking, then i called the oyo (Subhajit_10045_fus), now he shifted me to another hotel and asked me to pay 1000 at the time of check-in, and this amount will be refunded to you after your check-out, he also told me to take the bill for the same. I did same. Now i have again called oyo explained everything they raised the refund complaint but after some time i got the massage from oyo that your refund request has been denied as oyo policy. Again i spoke with oyo, this time one of them is saying that your concern can not be resolved as i have checked-out from the property.

Now, as per all the telephonic conversations, it seems like you guys are trying to cheat on me. Is this the way you are running your business?

I had booked hotel in prayagraj from 5-oct19 to 07oct19 for 2 room.
There was 5 guest. They did not provide extra mattress and did not provide ac remote. Room was not clean and full of bedbugs.
Even, i had trying oyo executive multiple time and they told every time that issue would resolved shortly.
Still there is no change. What the # service you are providing.
Even executive were keeping my call for 30 minutes.
Booking id:zyxd7649