OYO Rooms Complaints & Reviews

Hi, i have booked oyo rooms dated 13th sep-19 to 14th sep-19, at chennai universal inn with booking id gdtj5102 (Spot on 49443),

And i was denied due to money dispute between oyo and the property owner, but oyo collected full in advance full and final booking amount,

Because of their miscommunication my self and my family members got trouble and i have not received refund amount till date.

The...

I was denied check in by the hotel authorities stating no tie up with oyo since a month. When i called oyo service immediately they didn't process the refund stating no ground staff available and i was required to call back the next day. When called back i was told the room was cancelled as per my request and the refund processed will be 7 to 14 working days. The agent spoke very inappropriatly and denied to escalate the call even after repeated...

Dear sir/ ma, am
I have booked oyo room at bodhgaya vide booking id yamj7512 from 18/09/2019 to 22/09/2019, paying entire due / rent in advance. But while check-in at hotel they denied mentioning they ave some issue with oyo so check-in only allowed if we pay the rent in cash at hotel. We discussed the issue with oyo team and they told me to make payment in cash at hotel and oyo will refund the money paid at hotel after check out.br...

I booked hotel city heart in haridwar for which i paid online rs.613 but hotel manager denied to check in, then i was asked by oyo executive to go to hotel alpine where he told me to pay in cash and told me that my money will be refunded, i was asked by hotel alpine manager to pay rs. 1065 which i paid in cash. But now your team is denying to give my rs. 1065 back.

My phone number is [protected]...

I had booked an oyo id seqh3421 and had paid in advance, but when i went to the property they told me they were shutting down, when i asked customer care to shift it, they made a fresh booking and didn’t adjust my money and promised that it would get back in my account and also i will receive a ticket but nothing. I called them 3-4 times spoke to the customer care executive stayed on call for 30 mins mailed them but no response....

We had booked hotel thru oyo as per our budget n made online payment prior 15 days for gaya bihar. Then we started getting msgs that we have shifted ur hotel to some other hotel 4 times that too out of our budget. We had conversation with the executives they made sure that this would not happen again when we asked reason behind shifting they said rooms are not available i want to know of the rooms r not available y r u asking us ro make online...

I booked one homestay in mysore.
But they denied saying online booking is not possible. But i had paid 657 from google pay.
Then i cancelled booking.
When i try to raise refund request. It's saying it is denied. What is this?
Really disappointed with oyo.
If i call them they will say. Refund will initate in evening. But when i try to raise ticket. It's showing. Denied....

I booked 5 hotels in andman on oyo rooms for my vacation.
Booking ids are:
1. Kuhi5192
2. West7953
3. Tezj2815
4. Xahe8541
5. Kbic1408

Hotel with booking id. 1, 2, 3, 5 doesn't exist at their location. We hardly found hotel with id. 4. They said they don't accept oyo and we'll have to pay.

Even i talked to 15+ people there about oyo booking and everyone said noone accepts...

As on 20th september 2019 at around 10:40pm (Late night), i was booking for 2 rooms for 3 persons on oyo for period 21 september - 23 september, but by mistake it was booked for period 20 september -22 september (Booking id:
And also done the online payment for the same.

I realised the mistake and i called to oyo customer care at around 11:20pm (Late night) to request to change my booking period to 21-22 september.br...

Sir i book oyo hotel on date 25/08/2019 and cancel it but my amount not refund by oyo. My oyo register mobile no [protected]. Booking id is fsah6351
Pls help me
I call many time costumer care but no re ponce. I cancel this hotel due to long distance from mall road. But firstly i call to oyo helpline he says to me your amount will refund next 14 working day. But till time my amount not received....

Hello,

I had booked oyo rooms online through gobibo and when i reached to hotel for checkin, they said we don't have any link with oyo now, then i spoke with the hotel manager, he explained that oyo has not yet paid so much remaining amount to them that's why they have no link with them.

They said as you have booked via oyo, we don't allow you to check in.

Immediately, i called oyo customer care...

I had booked a room through the oyo app in the name of soham ghosh for 23rd september, 2019 to 29th september, 2019 at hotel sai darshan (Oyo 29037 hotel sai darshan) in navi mumbai. The booking id is vscj0254. However, on reaching the hotel, they denied me the room and demanded more rs. 6000 (Approx.) to get the room which i had already booked and had already fully paid. Immediately i called the oyo customer service but got no proper service....

Booking id : usvg1496

I booked this hotel in bangalore, we reached the hotel at 2am, at the hotel reception there was a guy who asked for our original id proofs, i told him you can keep a photo copy of them i am not gonna submit original id cards and even if i am submitting what confirmation you are giving me to keep it safe?
He directly said you have to submit or you can leave. At 2am this is how oyo treats customer....

I booked a hotel (Maurya paradise) through oyo in banglore and the day i checked in i. E. On 22nd sept. The same night i cannot sleep even a single minute due to bugs and cockroaches in the room the whole night bugs bite me...

As i was there for my interview so usually i just come to hotel for sleep so i shared the problem with hotel nd they said they will change the room... After changing the room still the same problem arises...

I had a booking on 30 August in partner with Oyo hotel SSR with booking ID: LVGB5796 and I have paid online amount of INR 1108/-.
When I reach hotel at evening for checking so they denied checking saying that they don't accept online payment and need cash for checking so I called the OYO customer case and cancelled my booking and they said my amount will be refunded within 7-14 days and so I waited for 7-14 days and then recalled...

Hey, i booked an oyo rooms on 12th september 2019, my check in was on 13th september, 2019 i. E. The very next day. So on that particular day my friends have gone to that particular oyo room and enquired the staff of my booked room the staff denied by saying that they no longer support booking made through online. My friends were shocked on his reply and called me, i received his call and asked them to take the staff on the call, so i talked...

Oyo checkin date: 27/09/2019
Oyo cancellation date: 26/09/2019
Oyo room booking price: inr 4984
Oyo refund shown on the app during cancellation: inr 4504
After cancellation, it shows refund amount will be inr 0

This is a classic example of software issues and blaming customers for this cheating saying customer that the amount is shown before cancellation. Once customer cancels it, they say cancellation...

I have booked a room through oyo. The hotel denied to agree any booking through oyo. I call oyo they told that they would refund. I have spoke with them on 14th september 2019. I paid around 7099. Till date i have not got the refund. No response. They are just giving false assurance whenever i call them.

I have mail them repeatly about my refund but only one reponse 7-14 working days. After 9 days also they still say 7-14 working...

Sir,
I have talked with them in month of may for Thailand package and also deposited Rs 8000/- but unfortunately my package couldn't be booked and we had decided that if I cancel the deal then they would refund my money within 15-20 days. But even after 3 months I have not received my refund. Whenever I call them to ask about refund they are saying that the person with whom I talked about refund is on leave. I have also received mail...

My case id 18864921.

Booking update :
With reference my booking troj7825, we had many discussions on phone and was confirmed that i will be be getting an refund.

Its been more than a month i have not seen my refund, first of all with your louzy services i had to suffer in the night in spite been booked and confirmed by your useless staff. When i reached the hotel they say their is no booking as they have...