OYO Rooms Complaints & Reviews

Hi,

I have checked in at oyo 9372 yesterday around 11am and paid amount at the same time. Later i checked out in almost an hour coz i felt the hotel is not up to oyo standards.

I called the customer care requesting a refund as i checked out almost immediately but i have been told the booking status is still showing as checked in and payment is still pending which is unbelievable!!

Could you please...

Hi team,

I booked my hotel in mount abu (Hotel shiv shakti) for 40 adults 10 rooms on 7- oct-2019. Due to some unhappenings, my customer was not able to reach check-in time but we have informed our demand manager (Abhishek sharma). My customer reached their next day in the morning 6 'o clock. Our check out time was 11 am, then also 5 hours was left for our check out time. But when my guest called to oyo then they told them...

I have booked oyo rooms in 1 september 2019 through oyo app for 20 nights for the amount of rs.8616. My check in date was 10th september and check out date was 30th september of 2019. I cancelled the booking on 10 september 2019 as because i couldn't find out the hotel location. I call them for refund and they said that they have initiated the refund amount on 15th september and the refund amount will be credited within 7 to 14 working days....

Booking id : nqdr9560 this booking is confirmed in the oyo app but when called the hotel they denied the booking saying they have ended the tie up with oyo. Same thing happened when i booked a hotel last week in jaipur. This is very annoying. When called the customer care they say our app isn't updated. What does this mean? Why do you even run a app then? It's very disgusting....

I have made a booking with booking id rhnx1523, i paid online the final amount but when reached the hotel he asked to pay in cash since he was not able to fetch the payment details from oyo. I made the payment in cash also. After that, i asked oyo to refund the amount but they have not refunded the complete amount till now. They are mentioning the discount provided as a refund to me....

I booked a room using oyo app in udupi/manipal to stay between sept 9- sept 13, 2019 and 4-5 days prior to my check-in, i received a message from oyo saying "sorry, but the property that you have booked is not available and we will help you with choosing another property". So, i chose another property from the list they had (Which was of higher value (Inr 4985) than what i paid because none of the rooms were available for the price i paid...

Bookind id wioj4257
Mobile number [protected]
In this booking had faced several problems as the location of the hotel was wrong when reached there was no signal through which i can contact oyo customer support. This hotel which i booked was not a hotel when i went there it was a pg in one hotel room they had 3 rooms which was not advised in the hotel details. After leaving from there i tired contacting oyo support but couldnt...

Hi,
Booking id - pawn6048
Number - [protected]
This was a prepaid booking made from my side which the hotel declined as they were not entarntaining oyo bookings. I spoke to customer care numerous time but couldnt get resolution afterwards had to pay to the hotel 1800rs for the room. After a day oyo contacted saying we will provide you refund and extra amount that you had to pay now even after 40days to refund is provided....

This is a complain in regards of my last booking with goibibo and oyo
Worst experience ever.
I booked a pre-paid hotel at agra pnr - [protected]
Everything was fine till the time i made a call at the hotel just to inform about our timings to reach and get the room ready as i was travelling with my child (7 years) as i didnt wanted to make him uncomfortable at that late night hour (2 am)

When i made a...

Oyo 15625.
The manager was so rude and abusive also tried to threaten and extract a fine of 500rs from me.
His tone was quite rude and threatening he had no etiquettes whatsoever..
It was quite embarrassing to talk to him when started saying things like.. I know what you people come here to do and stuff.
He abused and called someone some thug or something and made me talk to him.. And that person in his own threatening...

I huv booked hotel starline paltan bazar on 9 oct 2019. When i reached hotel they denied me check in... Tell me to paid higher then my actual amount. When i called oyo fr hlep d oyo assistant told me to changed my hotel to another location. Which is far from present hotel n when i instead to confirm my booking in starline then he told me to book on higher price. I travel 10 hrs before i reached hotel.. Due to my tiredness i don't change d...

My name is amit sachdev my registered mo. No. Is [protected].
I booked a hotel heera court jaisalmer oyo code is 3415,. I booked it twice they are confoming it they said 25%of the total amount is to be paid in advance but when i was going to pay they denied and said booking is not confirmed i have to book it again at the new price they did it 3 times first they take booking @ 25000 and canceled it and said i have to book it at higher...

I have booked 2 rooms at hotel suresha haridwar with the price of 4281/- guest is waiting outside hotel manager not giving the checkin as the tie up is ended with too and oyo buddies are not even know that i make conference call but the same is not resolved i want my refund money by today basis as i will surely case a for file against oyo.. U guys not even help me regarding refund as a harassment i am claiming
20000/- amount. I will...

I had booked a hotel in nainital
Named - "oyo 5227 hotel new bharat"
From - 3 rd october to 5 october 2019
Payment - rs 1417 @pay at hotel option

But when i reached there he didn't allowed us to stay, saying room ain't available. So i called costumer care and she said she will find a new hotel with same rates nearby and assured me that the diffrence in amount will be paid by oyo.

I went...

Dear sir my refundable not received till now. The case is more then above three month ago. Your mail received the refundable amout sent as soon as. But not received till now. Your mail is below.

Shashwat sharma
6 sep 2019, 20:33
To me

Dear v. Sai ram,

It was concerning to know about the inconvenience faced by you on your visit to our oyo property.

Providing our guests...

I have booked oyo room on 7/9/2019, booking id is orng8513 hotel krishnam dhani on jaipur to jodhpur highway.

Seriously my worst day in my whole life, since morning i was driving our plan was to go direct to jodhpur but due to some problem we plan to book a room for night from oyo, first time i book room from oyo, as oyo was promising that they will give neat and hygiene washroom, so i booked.

When i check in...

I have booked an oyo room today at alappuzha for rs 652. When i reached there at the oyo premises, i told him that i have already booked oyo and i have to pay 652 for the same. But they told me that i have to pay rs 1029 in total for the room. I don't know what is wrong with oyo. This is a scam actually. If things are like this, we the customers wil stop booking oyo and change to something else that is trustworthy

Booking id...

I have booked to stay in oyo my booking id is avns4503 for stay on 8th september but the oyo folks denied me any room. When i contacted the oyo team i was said that i will get refund after 7-14 working days. It's been a month and now when i call them they say that now they have raised the ticket and will get in 7-14 days and when i asked reason for delay they say technical issue. But have a question on why the technical issue take more than...

I have booked an hotel through the oyo app. I have booked two rooms for rs.1265 in the hotel named new holiday inn. But when i reached the hotel the person at the reception asked me to pay rs. 5000. I showed the image that the booking was confirmed for 1265 but he did not agree. I called the oyo customer care centre but they did not helped me i faced a lot of problem because of their inconvenience. Oyo app is the worstest hotel booking app...

I booked a hotel oyo 3647 hotel rahul palace karol bagh on[protected] to[protected]Booking id ehvz5164). When i reached the hotel, i was denied check-in stating that no rooms available, despite i had already paid the amount for the booking, then i called the oyo (Subhajit_10045_fus), now he shifted me to another hotel and asked me to pay 1000 at the time of check-in, and this amount will be refunded to you after your check-out, he also...