OYO Rooms Complaints & Reviews

I booked a hotel oyo 3647 hotel rahul palace karol bagh on[protected] to[protected]Booking id ehvz5164). When i reached the hotel, i was denied check-in stating that no rooms available, despite i had already paid the amount for the booking, then i called the oyo (Subhajit_10045_fus), now he shifted me to another hotel and asked me to pay 1000 at the time of check-in, and this amount will be refunded to you after your check-out, he also told me to take the bill for the same. I did same. Now i have again called oyo explained everything they raised the refund complaint but after some time i got the massage from oyo that your refund request has been denied as oyo policy. Again i spoke with oyo, this time one of them is saying that your concern can not be resolved as i have checked-out from the property.

Now, as per all the telephonic conversations, it seems like you guys are trying to cheat on me. Is this the way you are running your business?

I had booked hotel in prayagraj from 5-oct19 to 07oct19 for 2 room.
There was 5 guest. They did not provide extra mattress and did not provide ac remote. Room was not clean and full of bedbugs.
Even, i had trying oyo executive multiple time and they told every time that issue would resolved shortly.
Still there is no change. What the # service you are providing.
Even executive were keeping my call for 30 minutes.
Booking id:zyxd7649

I booked hotel bandhan at bahraich, uttar pradesh, from 18-19 sept 2019 via oyo (Booking id - wevr5361) and paid the full amount rs. 1383.00 in advance. When i reached hotel at 8 pm after my work hotel management denied to check in. Reason was told that they were not bound to provide rooms on oyo bookings. At that point of time i called oyo customer care. They talked to property manager for more than half hour and had no result. The management told lie to oyo customer care that they had water overflow in hotel so that they were unable to provide rooms to us. While at the same time they were providing rooms to other guests by counter booking. Oyo did not have any mechanism to verify this and they asked me to adjust my booking in any other property at bahraich. I had seen other properties empanelled with oyo and was not satisfied with quality so i denied to take adjustment. They gave me option to cancel the booking and refund the money. This whole process took one more hour and i had to waste my time till then. The refund was also not immediate and it was promised to be done within 7-14 days. I had to search another hotel at that time, had to pay more due to emergency and had no money in my card because refund was not done immediately. I asked oyo for compensation but they did not do anything. When a customer cancels a booking for any genuine reason the oyo managements deducts the cancellation charges but when they are unable to provide the room they dont pay any compensation at all. I had so much pain and trouble at that time.

I booked oyo hotel spot-on 36646 royal village goa. I booked hotel in august for 3rd oct to 7th october.
Booking id : dtay3724
It was showing complimentary breakfast included at the time of booking. During check-in hotel staff told complimentary breakfast is not giving at check-in date. But next day i and my wife went for breakfast hotel staff told breakfast is not there in booking. But at the time of booking complimentary breakfast was included. Even first day at the time of checkin hotel staff can told breakfast is not included in package than telling complimentary breakfast is not giving in booking date. I spend rs 1500 in last 4 days for breakfast. But at the time of booking complimentary breakfast was included. I want 1500 as compensation from oyo for this kind of issue.

I have booked hotel in ahmedabad for 4 the oct & 5 th oct name shreenath palace. I didint received any message of confirmation also not received hotel address, though i have went to hotel and i came to know that there is no booking. When i re-call to your customer number they have told me that my booking is done in other shree nath palace as there is 2 oyo hotel with same name. I have to pay 200 rs. For auto and my 2 hours have gone waste.

I want reimbursement of the time & my amount which i have spend on your serivce.
Second thing when i have went to another shree nath palace the hotel is unclean to exhaust no hot water and bedsheets was dirty. & though i had to stay there as i have already lost my all money.

The manager at the hotel president oyo 2046 demands extra money for good room if not provides worst dharamshala type of rooms, rooms are very stingy stagnated & full of cockroaches on the bed. Whole body got rashes due to cocroches and bed bugs by one night of stay there.

I thought i vl rate poor in app but the hotel manager cheated me & took my phone at the time of checkout & rated 5 start by himself

Its a fraud hotel & are cheaters

Please take strict action and remove their rating and let start again from beginning

I have seen same process of cheating being done to other customers also

They have rooms which shud be rated 0 star or 1 star but the app shows 5 star all due to their fraud & cheating

Taking customers phone by telling they want to see booking id for one last time & rating themselves 5 star

Worst hotel ever, better to stay at railway station than these cheating hub

I dont want to use oyo account and it doesn't allow me to do. It doesnt allow me to delete my account or my history.. This is a privacy issue. I dont want to be associated with it.. Pls delete my account. I tried multiple times to delete but was ignored.. This is a serious privacy issue and i want it resolved.. I dont want oyo to have all my details and i need to delete my account..

I made a transaction for booking a hotel via oyo rooms on 7th september 2019 with transaction amount of 944/- (944 from kotak mahindra bank debit card). Icancelled the booking on the same date oyo cancelled my booking due to some reason and it has been more than 20 ago days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and icici again and again without any worthy results.

I have booked a room at 8th sept.
My booking id is qjhs1472
I was denied check in say dat it's low tariff issue
So refund was initiated 8th and they said it will take 7 to 14 days
And i haven't received any amount till this day
I hav been calling them but they r not responding and always giving so reason
Now they r not evn responding
They asked me for account statement
I sent it
Now they r not responding in any way

Had booked 2 rooms for 4 guests in oyo app under booking i'd joge9235.
In oyo homes 41058 peaceful studios baga for 3 nights from 4 october 2019 to 7 oct 2019.
After payment is made in favor of the oyo rooms i talked with one of the oyo assist she asked me to send photo id card proof of all the guests to via whatsapp to [protected], and we checked in the room.
After that i got an email from oyo that my booking has been cancelled, as per my statement of conversation with them there is no communication made regarding cancellation of the booking and also charged 1860 rs as cancellation charges.

I am booking hotel blessing in on 25 sept -19 due to some reason i m not staying to hotel. I want my refund of booking. Because i m not check in hotel.
I am raise the ticket for refund and now i am recevied the call from oyo executive that refund not transfer due to company change policy. Kindly share the reason why refund not transfer. I will pay advance to hotel but i am not staying there

I booked an oyo flagshit hotel, oyo 13853 shruti resort and it was confirmed. Being it a flagship hotel it gained my trust. Now, it got confirmed and i also confirmed it with the hotel as well as oyo assign, and also got a message at 6:55am that everything is confirmed but when i opened the app it showed cancel and i didn't get any cancellation calls or email or message anything. After contacting oyo customer care i came to know that my phone number in which i have been reacing info has been changed to some illogical number ([protected]) and email address to ([protected]@gmail.com). I'm very annnoyed with this kind of theft and i'm looking forward to hear response as it was my parents travelling there and 2ndry opinion for hotel which i got i had to pay extra.

I left oyo life room in sector 122 noida last august on the 10th and was promised to receive the security money back within 10 working days. It is october and i am yet to receive the amount.
I have tried to communicate with the multiple email ids they have provided me and have gotten no response. It would be really kind if you let me know the status of the security amount asap.

I booked hotel nawab at karimnagar from oyo on 4th oct 19 around 7.28 pm for same day, as per policy check in date is 4th oct 19 11 am check out 5th oct 12 pm, requested customer care that i will checkin by 11.30 pm, after confirmation i went to hotel. Hotel nawab receptionist denied me with checkin due, and asking me to pay extra money. Oyo customer care unable to solve my queries and want me to change the hotel i denied for doing so and ask them to repay my amount, then after no response from oyo on my refund upto 15 days as there policies it seems. Still it's not initiated.

Oy0# 28378#bengaluru

Message from oyo#dear s j


We're glad you've placed your trust in oyo and have chosen us as your preferred hospitality partner for the 1st time. We are pleased to confirm that at oyo 28378#₹house have been reserved under your name. While you’re busy preparing for your trip, our teams are constantly working towards providing beautiful living spaces for you to enjoy.

My complaint...

My name is sj... On 13 september 2019 i have booked five rooms in this oyo 28378#bengaluru and paid an amount of rs 1400/- online. I got confirmation from oyo that rooms are "your stay is confirmed". I was accompanied by 13 other members from kerala including 61 year old my father and mother and my relatives. When this room was confirmed, we started our journey from kemmangundi top station which was 270 km journey and it take nearly 7 hours jouney and we reached # farm at 11.55 pm on september 13 and when enquired for room, they said that room was not available for us. They spoke so rudely to us. Since there is no option i call oyo team for support, they told me to find any other oyo room nearby, at 12 o clock. They suggest another oyo rooms nearly 8 kms away. He tell me that rooms are booked in garden#no 3291 n h byepass parvathappa layout gandi nagar nelamangala. When i reached there i got three single bed room instead of five double bedroom. Me along with my senior citizen parents and relatives stayed there in that hotel for same amount rs 4400 (+ 830 for additional room) which i have booked through oyo for the three single bedroom. Since an international company oy#is the reason for the same mental agony and distress which me and other 13 people faced on that terrible night, i request your speedy action on this robbery and neccessary action against culprit...

I booked oyo room for 2 nights. When i entered in hotel, hotelier denied for check in, as per hotelier oyo room didn't pay the the pending amount. I called to customer care they transferred my call to manager they put my call on hold for 50 min minutes. Again i called then again transferred & hold. Same thing happened 4-5 times. Me & my wife was on road. After that i fed up & booked another property. My booking was prepaid & mu money stucked till now.
Oyo 15731 corpo residencia, booking no. Eztv0518

Worst & pathetic customer service by oyo.

I booked hotel on oyo app in delhi from 4 aug to 12 aug and paid online. When i reached at hotel they denied check-in and told me to pay in cash. After contacting oyo customer care executive they checked me in. But again on 10 aug hotel staff told me to pay in cash. Again i contacted oyo customer care, this time she told me to pay at hotel in cash and assured me that the amount i had paid online, would be refunded in 7-14 days. I paid rs.4709/- at hotel in cash, but oyo haven't refunded rs.4709/- which i paid online. I contacted again to oyo customer care on 30 aug, he promised to refund in 7-14 days, but one month has passed. I tried several times later, they transfer call to other department and are not responding.
Booking id - msqb8524
Name-gurdeep singh

I very much sorry to inform all the officials of oyorooms that i have booked 3 triple occupancy room at hotel broadway annexe (3303), darjeeling on 3rd july"19 checkin date - 7th oct'19 check out date-10the oct'19. Accordingly a booking voucher was sent to me as confirmation. Suddenly, in the month of eally sepember, mr mitlesh yadav, dm from hd qrs inform me that there is some problem with the hotel, so he will shift in the another hotel at darjeeling. I say ok. But, due to worryness i have call him in a regular interval about the confirmation. He said, no issue sir it will be done very soon in reply to my quiries. But not done. Last on 1st & 2nd oct" i have call him throught the day for want of confirmation. But most of the time he refuse to accept my call. Then i am tried and got the no. [protected] customer care and told them my problem that 3 months back i have booked hotel with fully paid, but despite several request no body caring my problems. Atleast 8 - 10 times i have call them to solve, but customer care did not solve the problem. Then by some person advise i have made the complaint to [protected]@oyorooms and tlked over phone atleast 10 time. All the executive told me yes we will call you soon, but no body call me once. Nest mr pritam call me once and told me he will talked with property and as soon he will solve the problems.in next call of pritam he told there are no rooms avaible, you please take refund. Nice solution. Now at darjeeling is full of seasons and due to durga puja heavy demand of hotel at darjeeling. What a nice suggesttion of mr. Pritam (How they are getting job?). Next 10 to 20 times i have discussed with so many executive of [protected]@oyorooms.com all executives are misguide me and make any shifting of hotels. Suddenly i have got again accomadation voucher on 2nd oct'19 at 1.43 pm that shifting was done in same hotel that is in broadway annexe. But after few hours again mitlesh yadav cal me and told that, the same confirmation was not correct, he will try for another shifting. Ok i am waiting. Finally a new confirmation voucher was sent to me that the booking was confirmed at hotel sagarika (8292). So i am happy with decession. But to day at about 3 pm again mitlesh yadav ring me and told no sir there was an problem with hotel sagarika. I have called hotel sagarika and denied my booking. So, again i have to mitlesh do another shifting, but he didnot done. Then i have booked the hotel of broadway annexe, with huge high price from yatra.com.
Now my question, the above all persons are really working with india's biggest hotel chain? Who has given their appointment like all bogus, incompetant person? Though it not my lookout, but in my mind it has came. Who is responsible for my huge harrasment? Who will take responsible for my extra payment to hotel?

I have book hotel by oyo and paid 50% advance.
On the day of checkin the hotel denied the entry stating that they are not associated with oyo.
After complaining about incidence they cancel the booking.
I had to pay double amount for booking in other hotel. After one month still they didn’t refund my money. They always put my phone on hold and disconnected it. Never pay in advance to these people. They never going to refund your money.

Vary vary bad service. Don’t recommend anyone..

I had booked 2 rooms for 4 guests in oyo app under booking i'd joge9235.
In oyo homes 41058 peaceful studios baga for 3 nights from 4 october 2019 to 7 oct 2019.
After payment is made in favor of the oyo rooms i talked with one of the oyo assist she asked me to send photo id card proof of all the guests to via whatsapp to [protected].
After that i got an email from oyo that my booking has been cancelled, as per my statement of conversation with them there is no communication made regarding cancellation of the booking and also charged 1860
Rs as cancellation charges after that i got msg from the above mentioned no. Regarding the pedlock code for oyo homes.