OYO Rooms Complaints & Reviews

I have booked a room on 11th august2019 for 2days for the clock tower hotel, pondy. I made full payment online.
At the time of check in, reception person said, there is no water and power, so asked me to go to some other room. I spoke to oyo customer care from there, and even i gave the phone to the reception. Finally with out any option, i asked oyo person to cancel, and been cancelled. After that i spoke to oyo customer care several times. Since the response is poor, with proper intimation, i have recorded all these conversations.
Even now nothing happened positively. I want solution for this.. If not, i will be forced to take legal action against oyo. If required, give an official mail id.. I will transfer all recordings.

T. Sundat
[protected]

Hi team,

Initially i asked oyo agent to book room for two days i. E. 17th and 18th august 2019. But agent booked my room for only one day for b coral hotel pondicherry. Property owner forceably made me to check out for one day itself. Then i called oyo support. Support team said me, it was mistake by their end. Room should have been booked for two days rather agent booked only for one day. If require you can check our recording conversation.

So i lodged complaint by calling oyo support again with case id 19395056 with regards to refund of money and agent agreed to refund money back. Till now i didn't receive any refund money to my account.

Please let us know when can i expect refund amount from your end.

Regards,
Chandan

Respected sir/mam,

I would like to tell you my experience with rk inn hotel, lucknow. I have a booking id thbo9743. I reached in hotel lobby after selecting the same hotel and completing the payment process.

Check-in experience-when i showed my reservation to fo personal he got furious and threatened us regarding the direct payment to oyo. He said as this is the first time mistake we have done, i. E. Payment done by online and direct to oyo, he is allowing us but next time he will take action and will refuse the reservation. He wanted the billing direct to him. We apologized for the same in front of other guests and staff and proceeded our check-in process.

During stay experience - as the purpose of visit was interview and examination. We took breakfast package. But, when, i approached to the same fo person regarding the breakfast time (For till 8:00am, next morning) just after the check in again he started shouting on me and said the kitchen staff timing is 8:00 am. So come next morning. When i said you can write this message and can pass it to the next shift he started laughing. I also showed the timing of breakfast showing in their in-room dining menu card, i. E.7:00am. Next morning when we called fo desk, the another fo person was furious on me that why didn't i inform them earlier. The room service person who served bread and tea in our room was literally shouting on us that we didn't inform him personally regarding the timing.

Ac experience - as the ac is centralised, fo staff after our check-in switched off their particular system and on it after we complained during evening.

Whole experience was very dissapointing and threatening.
Please send me the sop of bill payment, breakfast policy and air conditioning, staff behaviour and training module.
Take necessary action against the hotel as they are playing with the brand value of oyo and update me the same.

Waiting for your positive reply.

Regards,
Gitanshu kumar.

Dear team,

This is really not to demotivate ur team at silvers key executive stay 24890 however to improve the service, quality and product this may help you.
I know i have chosen only 1000 bucks room to stay. But that doesn't mean you guys offer -
@no soap in bathroom.
@stinky floors with lot o[censored]sed plates, left over foods all around.
@washroom not cleaned at all.
@rusty shower gel containers lid.
@asked for a bottle of water did not come.
@dirty bed cover.
@dirty dustbin

I request please upgrade your product.
Or else move this unit out o[censored]r list.
Very much filthy place as well as its products r of pathetic quality.

I have booked a room with oyo app with my registered mobile no [protected] my booking i'd is MLDA1206 for the date of 19 August 2019 to 20 August 2019 in oyo flagship 053 Nagpur at the time of booking the amount shown 535 and i paid it after booking they told me to pay 254 more otherwise check-in will not be given and even not refund will ne initiate with cancellation. Please take action against this fraud by oyo

I have booked a room in oyo 44577 behala inn, booking id: blnj6035. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid ₹791 by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They gave fake assurance to me that they will refund my money back. But unfortunately i have been calling several times from 31st july 2019, everytime the executives gave fake assurance to me of my refund with different reasons but i haven't got my money back. Some told there is a technical issue with booking cancellation, some told within 7 to 14 days i will get the money back. But nothing actually happened.

My booking id xjuw5174, and a refund of 40% amount of total booking cost was committed on 24 july, 19 via email (Attached), only inr 500 processed, waiting for 1100 inr more. Already sent many tweets and emails but no response. Tried calling at cc but executive put calls on long hold n never come back.
Such a pathetic services oyo customer care provide us.

I have booked a room on 17/8/2019 @ oyo high castle peer muchalla panchkula near sec 20 @ rs 1050, after checking in toilet and bed sheets / covers were not clean, no tv connection, no wifi, no a/c running, water is coming out from the windows, reception was not opened till 8am, bf was not available till 10.30 am,, pls confirm is this kind of facility oyo is providing after charging so high and what oyo can do to cover the coat, pls confirm to avoid and legal action thru consumer court..

Today i have booked an hotel in hamirpur, my booking id was jniw2670 which is confirmed also.
But when i visited hotel they denied for check in and saying that we were discontinue with oyo.
And i was stucked in the middle of road at 8 o'clock there was no nearest hotel and there was heavy raining outside also i dont have any vehicle.
Then i approach your customer care but they were not able to help me. Instead they cancelled my booking on their own without my consent.
That was the bad experience ever with such a big brand. I am an regular user of oyo.
I am totally harassed and need police help in this regard, you people have time upto 9.00 a. M. 18 aug 2019 to solve this.

I had booked 8 rooms with 3 person occupancy, i had cancelled 3 rooms before 24 hours of check in. I called customer care multiple times they put my call on hold and disconnect it and there is no refunds initiated such a pathetic and worst customer service unprofessional people are kept in customer service.

I have call recordings and evidence if i am not getting refund i will take legal action against oyo for the harrassment they have done to me.

I'm harsha vellandi, software employee from hyderabad.
I've visited kerala along with my wife.
I have booked an oyo room, details are oyo15412 using my mobile number [protected].
I paid the total amount of rupees 1298 using my debit card before reaching the destination.
After reaching the place, the oyorooms staff itself told us to check the room once and then check in because it was a very old building and entirely different from what is shown on your website.
I felt discomfort to stay with my wife there and even downstairs. I have immediately cancelled the booking and contacted oyo customer service and received a very bad response.
They fooled us so many times by putting my call on hold and then disconnecting the call.
Another thing is that, there is another booking id for the same room i. E., oyo23654
I request you to consider this as a serious issue and take action accordingly so that others will not face the same issue again and i want my complete refund back at the soonest possible because the cancellation is to be considered by oyo management

I have booked a room booking id: blnj6035 in kolkata. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid the money by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They assured me to refund my money back. But unfortunately i have been calling several times from 31st july 2019, everytime the executives assured me of my refund with different reasons but i haven't got my money back. Some told there is an technical issue with booking cancellation, some told within 7 to 14 days i will get the money back. But nothing actually happened. The executives managers make a lot of fake assurance and promises.
Very pathetic experience.

Hotel staff pehle puchte h kitne me hotel book kiya uske baad kehte h itne km amount me kaise book kiya. Rooms available nhi h. Oyo se baat kr lo. I want oyo to take strict action against that hotel raj inn spot in 24681. And redund my amont.
Oyo waise hotel ko customer de rha h warna waisi location wali hotel koi v book ni krta. Fir v property staff ka aisa rubbish behavior. Intollerencable.

I was trying to book oyo 13308 hotel nest inn through online payment at oyo app, so first i call at the hotel and ask for availability, after that hotel staff ask me not to do online payment through oyo and told me that if you do online payment we will not allow you for check in, you have to pay at hotel only, since i am getting better deal at paying online and much discount by online payment i insist them to accept but hotel staff is saying we will not allow you to check in if you do online payment

Booked hotel Kyra in ahmedabad, later due to overbooking I got an option to choose hotel, which I selected hotel airport in, again they automatically selected hotel subway near sardarnagar, hansol. It was discussed with Raj Yadav, Guest experience manager and provided me some where around 400 refund. On checkin day, oyo hotel sunway in harol, ask to pay extra as its not right amount. It was pathetic, even after having call they asked me to pay extra unnecessary.

Next time I won't even try oyo app for room booking.

My registered mail [protected]@gmail.com, booking ID: KNHY2769

Hi
My 1st booking id - svhe0825 (Hotel satkar oyo 48064)
2nd booking id - fgqe4926 (Hotel eden oyo 9424)

Date - 16/08/2019

I want to share my exprience with oyo rooms. They are pathetic and cheater. I had worst exprience with both above mentioned hotels. I have called customer care care but still no proper solution provided.
Sequence of the events:
1. I went at hotel satkar in rajapark jaipur. I was denied to check in even when i paid the amount already at the time of booking from the app. He said our property is new so we can’t accept your booking. And your booking has been transferred to another hotel. When i called customer care he talked with the person on reception. But he gave same reply to him.

2. Due to carfue in some location in jaipur including rajapark i was not able to acces internet so i couldn't book new hotel. So i called my friend who could access internet and ask him to book a hotel. Then he booked hotel eden at agra road jaipur and also done payment online. When i went there and show them booking id the hotel reception guy said he can't accept online payment booking he also told me reason clearly that oyo dont pay sometimes and bounce their payment so that they dont accept. He started arguments with me and his behievour was inmannerd and unprofessional and he suggest me to stop using oyo. Then called on customer care he took on con-call to property manager he clearly denied that you didn't visit in his hotel.

So please tell me who is responsible for it. Beacuse both oyo reception guys said same that is not their problem. Problem is from oyo's end. I waste my whole day which i planned everything spoiled due to these problems also waste my money. Now please look into the matter and reslove the issue

Regards
Pankaj sharma
[protected]
[protected]@gmail.com

I booked two rooms using oyo app. I paid the whole money in advance. When we went for the check-in we refused check-in as the hotel was already full. When we called oyo they were all negligent dindt gave another room also. So we had to book another rooms at 4 times the price. Since we were promised the rooms they are responsible for the extra money we had to give. I asked them to refund me 1600 i paid for the room also the extra i had to pay which was 4000 for the rooms. Its been a month and i haven recied the refund which i payed. Now when i call they are saying i had checkedout of the rooms. I hope something is done so that they dont use their power to loot the customers. This is highly unacceptable.

I booked oyo 7239 hotel aditya ranch iwith booking id twej021 on 3rd august 2019 but when i reached hotel aitya, i was told bluntly at the reception (Remember this hotel reception is at 5th floor and the lift was not working and at two floors staircase even light was not there) that the hotel does not have any tie up with oyo anymore and if you need a room in this hotel, you need to book afresh. Just remember i had reached the hotel at 8 pm along with my family and luggage through staircase on 5th floor and then i was denied bluntly for my booking and simultaneously a offer was made for fresh booking on increased price (I was simply blackmailed seeing my condition at that point of time). Finally i agreed to pay rs 1500 for the room (Remeber my booking was for rs 932). Inspite of all the complain against the hotel to oyo, nothing was done to help me come out of this situation. I am shocked and dismayed at the horrible attitude of even oyo people. I would like to know if they are hand in gloves and a partner in this sort of blackmailing or will they take strict action so that customer does not get harassed any more. If such deteriorating situation continues unabated, it will be difficult for regular oyo customers like me to believe in oyo anymore and definitely it will put a question mark on the ability of oyo to serve their customers.

With regards,
M. K. Tiwari,
Quarter no. 1027, sector -4f,
Bokaro stel city, pin 827004
Mobile : [protected]
E - mail: manoranjan. [protected]@gmail.com

We booked a hotel room at mahabaleshwar about a month ago. When i reached there the hotel denied to give me a room saying the tarrif was less and i shouldn't have booked online. He asked me to pay full for a room. I tried speaking to oyo customer care for about three hours. We were sitting in the hotel lobby for 3 hours wet and hungry. Everytime oyo people cut the call in between.
Both o[censored]s got frustrated as we had already wasted a lot of time and both o[censored]s were feeling sick because we were wet. We had to cus short our trip.

This happened today at 1 pm. We are just leaving for mumbai.

Dear oyo team,

I had booked a room in oyo 22977 hotel alpine, kurukshetra on[protected], for which i have paid rs. 579 through online in advance (Before check in).

When my guest went to the hotel, front office team directly denied to provide the room and said they have discontinued the service with oyo. After that i called on your customer care team and they just wasted my 1 hr in just transferring the calls from one person to another. After that my guest had to stay in another hotel completely arranged by us.

Is this the service you provide to customers, being one of the largest and well known app for online hotels?? Looking forward to hear from you and i want refund of my rs. 579 asap. Else i'ii be left with the option to take some strict action. Reach me at below email id.

Booking confirmation attached

Yours customer,
Rakesh jha
Rakesh. [protected]@gmail.com