OYO Rooms Complaints & Reviews

My booking id xjuw5174, and a refund of 40% amount of total booking cost was committed on 24 july, 19 via email (Attached), only inr 500 processed, waiting for 1100 inr more. Already sent many tweets and emails but no response. Tried calling at cc but executive put calls on long hold n never come back.
Such a pathetic services oyo customer care provide us.

I have booked a room on 17/8/2019 @ oyo high castle peer muchalla panchkula near sec 20 @ rs 1050, after checking in toilet and bed sheets / covers were not clean, no tv connection, no wifi, no a/c running, water is coming out from the windows, reception was not opened till 8am, bf was not available till 10.30 am,, pls confirm is this kind of facility oyo is providing after charging so high and what oyo can do to cover the coat, pls confirm to avoid and legal action thru consumer court..

Today i have booked an hotel in hamirpur, my booking id was jniw2670 which is confirmed also.
But when i visited hotel they denied for check in and saying that we were discontinue with oyo.
And i was stucked in the middle of road at 8 o'clock there was no nearest hotel and there was heavy raining outside also i dont have any vehicle.
Then i approach your customer care but they were not able to help me. Instead they cancelled my booking on their own without my consent.
That was the bad experience ever with such a big brand. I am an regular user of oyo.
I am totally harassed and need police help in this regard, you people have time upto 9.00 a. M. 18 aug 2019 to solve this.

I had booked 8 rooms with 3 person occupancy, i had cancelled 3 rooms before 24 hours of check in. I called customer care multiple times they put my call on hold and disconnect it and there is no refunds initiated such a pathetic and worst customer service unprofessional people are kept in customer service.

I have call recordings and evidence if i am not getting refund i will take legal action against oyo for the harrassment they have done to me.

I'm harsha vellandi, software employee from hyderabad.
I've visited kerala along with my wife.
I have booked an oyo room, details are oyo15412 using my mobile number [protected].
I paid the total amount of rupees 1298 using my debit card before reaching the destination.
After reaching the place, the oyorooms staff itself told us to check the room once and then check in because it was a very old building and entirely different from what is shown on your website.
I felt discomfort to stay with my wife there and even downstairs. I have immediately cancelled the booking and contacted oyo customer service and received a very bad response.
They fooled us so many times by putting my call on hold and then disconnecting the call.
Another thing is that, there is another booking id for the same room i. E., oyo23654
I request you to consider this as a serious issue and take action accordingly so that others will not face the same issue again and i want my complete refund back at the soonest possible because the cancellation is to be considered by oyo management

I have booked a room booking id: blnj6035 in kolkata. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid the money by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They assured me to refund my money back. But unfortunately i have been calling several times from 31st july 2019, everytime the executives assured me of my refund with different reasons but i haven't got my money back. Some told there is an technical issue with booking cancellation, some told within 7 to 14 days i will get the money back. But nothing actually happened. The executives managers make a lot of fake assurance and promises.
Very pathetic experience.

Hotel staff pehle puchte h kitne me hotel book kiya uske baad kehte h itne km amount me kaise book kiya. Rooms available nhi h. Oyo se baat kr lo. I want oyo to take strict action against that hotel raj inn spot in 24681. And redund my amont.
Oyo waise hotel ko customer de rha h warna waisi location wali hotel koi v book ni krta. Fir v property staff ka aisa rubbish behavior. Intollerencable.

I was trying to book oyo 13308 hotel nest inn through online payment at oyo app, so first i call at the hotel and ask for availability, after that hotel staff ask me not to do online payment through oyo and told me that if you do online payment we will not allow you for check in, you have to pay at hotel only, since i am getting better deal at paying online and much discount by online payment i insist them to accept but hotel staff is saying we will not allow you to check in if you do online payment

Booked hotel Kyra in ahmedabad, later due to overbooking I got an option to choose hotel, which I selected hotel airport in, again they automatically selected hotel subway near sardarnagar, hansol. It was discussed with Raj Yadav, Guest experience manager and provided me some where around 400 refund. On checkin day, oyo hotel sunway in harol, ask to pay extra as its not right amount. It was pathetic, even after having call they asked me to pay extra unnecessary.

Next time I won't even try oyo app for room booking.

My registered mail [protected]@gmail.com, booking ID: KNHY2769

Hi
My 1st booking id - svhe0825 (Hotel satkar oyo 48064)
2nd booking id - fgqe4926 (Hotel eden oyo 9424)

Date - 16/08/2019

I want to share my exprience with oyo rooms. They are pathetic and cheater. I had worst exprience with both above mentioned hotels. I have called customer care care but still no proper solution provided.
Sequence of the events:
1. I went at hotel satkar in rajapark jaipur. I was denied to check in even when i paid the amount already at the time of booking from the app. He said our property is new so we can’t accept your booking. And your booking has been transferred to another hotel. When i called customer care he talked with the person on reception. But he gave same reply to him.

2. Due to carfue in some location in jaipur including rajapark i was not able to acces internet so i couldn't book new hotel. So i called my friend who could access internet and ask him to book a hotel. Then he booked hotel eden at agra road jaipur and also done payment online. When i went there and show them booking id the hotel reception guy said he can't accept online payment booking he also told me reason clearly that oyo dont pay sometimes and bounce their payment so that they dont accept. He started arguments with me and his behievour was inmannerd and unprofessional and he suggest me to stop using oyo. Then called on customer care he took on con-call to property manager he clearly denied that you didn't visit in his hotel.

So please tell me who is responsible for it. Beacuse both oyo reception guys said same that is not their problem. Problem is from oyo's end. I waste my whole day which i planned everything spoiled due to these problems also waste my money. Now please look into the matter and reslove the issue

Regards
Pankaj sharma
[protected]
[protected]@gmail.com

I booked two rooms using oyo app. I paid the whole money in advance. When we went for the check-in we refused check-in as the hotel was already full. When we called oyo they were all negligent dindt gave another room also. So we had to book another rooms at 4 times the price. Since we were promised the rooms they are responsible for the extra money we had to give. I asked them to refund me 1600 i paid for the room also the extra i had to pay which was 4000 for the rooms. Its been a month and i haven recied the refund which i payed. Now when i call they are saying i had checkedout of the rooms. I hope something is done so that they dont use their power to loot the customers. This is highly unacceptable.

I booked oyo 7239 hotel aditya ranch iwith booking id twej021 on 3rd august 2019 but when i reached hotel aitya, i was told bluntly at the reception (Remember this hotel reception is at 5th floor and the lift was not working and at two floors staircase even light was not there) that the hotel does not have any tie up with oyo anymore and if you need a room in this hotel, you need to book afresh. Just remember i had reached the hotel at 8 pm along with my family and luggage through staircase on 5th floor and then i was denied bluntly for my booking and simultaneously a offer was made for fresh booking on increased price (I was simply blackmailed seeing my condition at that point of time). Finally i agreed to pay rs 1500 for the room (Remeber my booking was for rs 932). Inspite of all the complain against the hotel to oyo, nothing was done to help me come out of this situation. I am shocked and dismayed at the horrible attitude of even oyo people. I would like to know if they are hand in gloves and a partner in this sort of blackmailing or will they take strict action so that customer does not get harassed any more. If such deteriorating situation continues unabated, it will be difficult for regular oyo customers like me to believe in oyo anymore and definitely it will put a question mark on the ability of oyo to serve their customers.

With regards,
M. K. Tiwari,
Quarter no. 1027, sector -4f,
Bokaro stel city, pin 827004
Mobile : [protected]
E - mail: manoranjan. [protected]@gmail.com

We booked a hotel room at mahabaleshwar about a month ago. When i reached there the hotel denied to give me a room saying the tarrif was less and i shouldn't have booked online. He asked me to pay full for a room. I tried speaking to oyo customer care for about three hours. We were sitting in the hotel lobby for 3 hours wet and hungry. Everytime oyo people cut the call in between.
Both o[censored]s got frustrated as we had already wasted a lot of time and both o[censored]s were feeling sick because we were wet. We had to cus short our trip.

This happened today at 1 pm. We are just leaving for mumbai.

Dear oyo team,

I had booked a room in oyo 22977 hotel alpine, kurukshetra on[protected], for which i have paid rs. 579 through online in advance (Before check in).

When my guest went to the hotel, front office team directly denied to provide the room and said they have discontinued the service with oyo. After that i called on your customer care team and they just wasted my 1 hr in just transferring the calls from one person to another. After that my guest had to stay in another hotel completely arranged by us.

Is this the service you provide to customers, being one of the largest and well known app for online hotels?? Looking forward to hear from you and i want refund of my rs. 579 asap. Else i'ii be left with the option to take some strict action. Reach me at below email id.

Booking confirmation attached

Yours customer,
Rakesh jha
Rakesh. [protected]@gmail.com

We had a tie-up with oyo in march 2018 but we had requested for a disconnection with oyo for the reasons that it is a completely unprofessional company. On 1st of april 2019 their audit team came to our resort & issued us a disconnection receipt but oyo is not removing us from it's website because of customers book us through their website with "pay at hotel option" when they call us we deny the booking because our contract is already over. But since the invoice is generated every month we end up paying the gst even when we are not doing any transaction with oyo. Despite many reminders & also request given to their call center team they are not removing us from their website & we have to every month pay gst on these transactions. Please do something to help us in this case as oyo is just not listening to us.

Dear sir
I have booked 2 times in oyo 1st one in vishkhapatnam and second one in bhubaneswa both jzob2806 by the coustemer support end with complementary like u have reached the hotel morning 7 o clock for the exam when reached the hotel the properter said there is no booking for this i'd and no room available for u and in vishkhapatnam i reach the hotel the people said the room u has been booking write now not available u wait in hotel or cancel the booking i am said the oyo team i am come from 300 km i have not known the address also please help me but the not help in this topic

Plese help as to solve this cheated by oyo

Yours
Santosh kumar dakua
[protected]

Yesterday I booked a hotel oyo 39725 (Hotel regent continental) by the make my trip site.
On their Booking portal they were showing that hotel accept the local ID proof, but at the time of check in they denied to give check in, as we are already late we reached around 10:15 at the hotel and the guy who was on reception was behave rudely, j asked him to connect with me his senior but he denied many times, and said ho and make a complaint where you want, only I am the hire authority of this hotel right now, later on he will connect to someone I don't know who's was on the call, I request him to give the check in as we was already late and one girl was with me, then he said ok will allow to check in but you need to book a another room by paying 2000 rs we showing your separate check in. I asked to reduce the rates but he denied by saying I got more that this by the customer's, then I asked to book online he said ok if rooms are available online u can, the. I made a one more Booking and made the payments on the same time, they give me the check in in one room at that time and I asked to send the another room key once the room is ready, will go to the room and after 15 min someone come and asked to come on reception, I said ok I will come, I started to receive the call from reception guy again and again continuously. And he was miss behaving on call also he was saying aapko ek baar bola na neeche aane ko samjh nahi aa rha, if we are paying that much of money as you are showing they why we received this kind of behavior, I reaised a complaint to make my trip they process my refund but what we was troubled yesterday mid night what about that, if anything was happened to us who was the responsible, if our people are not able to manage the things or property then shut down your business and have chill at your home, by the miss management of you people we are suffering, why...??

Hi,

We booked an villa in lonavala for 9-11th august, booking details to follow:
Booking number : rnez5640
Place lonavala 4bhk

We have been trying to contact and have a conversation with all your executives at customer support. Since we stepped in the bungalow the floors were slippery oily and very dirty. They walls were leaking, induction isn’t working also no hot water service is provided.

We have been charged a lot for this bungalow and don’t find it worth even standing by.
Our bags are ruined because of water inside the villa.
And the rooms are stinking with liquor and food smell!

The rooms are untidy. The manager of the property rohit deshmukh
[protected] promised us a refund of 50% of the charges paid by us during the booking. Which is ₹10, 000, a big amount for us.
Since then rohit is not answering our calls nor oyo is providing us any help in this case.

Also, oyo is been listing properties which are not as described and thus manipulating for business.

Help us to solve the issue immediately.

Best regards,
Vaibhavi shah

I had my confirmed booking at hotel samudra neel bakkhali on 10th to 12th august 2019 through oyo rooms (Booking id tvuh1059), but at the time of check in on 10/08/19 the hotel official denied the booking confirmation and informed that the same has been cancelled and informed to oyo without my knowledge. On contacting the local executive mr. Atanu das ([protected]) he has no solution and asked me to search for another hotel. On contacting the oyo helpline they informed that booking id tvuh1059 is showing confirmed status in oyo system still then and appolise regarding the incident & requested to cancel the booking. Seeing this how can we trust on oyo & who is liable for the harrasment i have faced with my family for the full day for getting another hotel since there was no hotel available on that day since it was a block holiday. Still after 5 days oyo have no answer regarding my complaint mail nor i have received refund.

Kalyan kesh
[protected]

My booking id ijab0398
Hotel name :peninsula hotel resorts
When i visited the hotel, reception person denied check in and told that booking was not done.
Even for the refund also not processed.
After communication with oyo customer care also my issue still not resolved yet.

I am not able to communicate through app. Customercare persons holding the phone call more than 20 minutes, after that disconnected automatically.