OYO Rooms Complaints & Reviews

This is the email which i sent to makemytrip and oyo just 10-15 mins back.
My family (Mom and brother) is denied check-in @hotel augusto (Oyo 4009 hotel augusto. They are still standing outside the hotel as i am writing this email.
This is really utmost ridiculous experience i have ever had.
Unable to contact any live person on makemytrip numbers - [protected]/+[protected].
After long time i got into the chat...

I have visited the tara ji resort for staying there but reception manager told that they don't have any tie-up with oyo. I also complaint to oyo customer care they are not given any satisfactory answer and hold the call two times. Due to which i was suffered mentally and physically. So i will complaint this to consumer forum.

Regards
Laxman singh
[protected]...

I have booked a room at hotel hotel blue mount (I'd vjno6058) in varanasi when i reached there to check in, i was denied check in citing issues of hotel with oyo. Same problems in aallahbad hotel (R inn i'd mlju8036)

Hotel receptionist said we are not following the amounts which mentioned in oyo site we charge higher amount if you want check in out you can talk to oyo customer care i talk to customers help desk but unfortunately...

I have booked oyo 19455 summer palace, with bookingid: tnml0514 on 26.06.2019 for 6th to 8th july 2019 at amount of rs 2065.

I called the hotel on 1st july 2019 to confirm my booking, they told me that they have no any tie ups with oyo. They also suggested me to cancel the booking. Then i have cancelled the booking on the same day.

There after i called oyo many times, their executives intiated the refund all...

Want the resolution for the below transactions as soon as possible.

1st booking : lszu8205 for rs 2572/- paid through credit card, same has been cancelled by oyo team due to your internal miscommunication with your hotel partner and you (Due to low tariff the hotel management denied checkin), the same has been refunded to my source account.

They (From oyo side) have booked the hotel again for the same date and...

My booking id number is dcaq6724 i am booked at crystal palms highway restaurant it gulbarga when go the lodge large staff says you are not allowed 😡 i am book the last month june xxii present date i have no refund this is ridiculous and i am go to the consumer customer forum when i call a customer care customer executive and customer supervisor told me that you can't call this number you contact our superior officer or i can't help you...

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Travel & vacationsoyo...

I have booked a room at hotel vinayak in udaipur and payment was done at the time of booking only. Now when i reached today to check in, i was denied check in citing issues of hotel with oyo.

Neither oyo nor hotel informed me earlier about the issue when payment was done. Now because of this i had to check in to another hotel with an higher charge because of instant check in.

Oyo has to refund me difference...

I had booked hotel from 10th to 13th august in mathura booking no. Pvui7018.
As i want early check in and checked in at 8.30 am on 10th august hotal had taken inr 1400 as early check in charges but informed by oyo it should be 30% of earlier day tariff rate so amount should be approx inr 500 but property manager told inr 1400 and receipt not given to me. I had paid inr 1400 to hotel as i was helpless.

Called to oyo...

I have book 15 rooms thru oyo and paid confirmation amount rs 3767 online. Hotel property is not accepted my booking thru oyo online. Hotel replied like they have a payment related issues with oyo. When i contacted oyo customer care number to refund my money because the hotel which you were booked is not accepting as such, oyo employee who attend and listening my issues he was sarcastic about my issues just imitate same like me. I have a...

I have booked a room with oyo with booking id zeck3987. Three rooms were booked for a day in 1929. We reached at 9 pm at hotel. On arrival when we asked for checkin hotel manager has denied to checkin with that amount and asked 1000 per room.
We called oyo 4 times everytime they talks and put me on hold for 15 min. Since it was too late in night and i was with family i have to 3000 for three rooms.

I want to escalate...

Due to some issue my hotel didn't get confirmed and but amount got deducted, but after complaining i got email for refund but not yet received.

All customer care guys are fooling now and not transferring call to me to manager.

Now telling that's they won't do it...

I got email stating 7-14days will get refund now not even getting and neither my calls are attended.

Have attached the...

Booking details: (Taken from oyo whatzup)
[8:53 am, 8/1/2019] oyo: dear jomson varghese, we look forward to host you for confirmed booking bltq2450 at oyo 12311 corporate square. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 1st aug, 12 pm onwards
Check-out: 4th aug till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 1 adult
Hotel name: corporate squarebr...

Booking id odin0146

I did a booking in oyo for mangalore and i was denied service later called up oyo rooms they told they will connect call to senior to shift my booking i was denied service there too later i contacted again the customer service agent told she will connect the call to senior and she connected my call to one customer like me.
I was so frustrated i cancelled the booking then followed up for refund till...

I made a booking with oyo in natraj inn lucknow (Booking id: sdrz5340) for three nights (11th -14th july) and cancelled it on 8th july as it was promised to get full refund untill 10th july.
I was told that refund amount of inr 2797 has been initiated and the same will be credited back into the account used at the time of booking within 7-14 working days.
It has been more than a month now and still i did not get my refund.br...

Hello. Today i made a family suite reservation from booking.com and got the confirmation number#[protected] and email. 2pm we 4 guest reached hotel and ask for check in and the lady there made us wait for 20 to 30 min at counter and at last we got to know that the family suite we booked is not even available and they gave us 2 stranded queen rooms and told us that in 30 mins they will gave us family suite. After 30 mins when reach reception...

Hi
As already informed by the call immeidately that we have not done any early checknin the oyo room persons fruadently entered as early check for booking id miqv1792, which is their mistake and we have requested the customer care person to cancel and refund but he did not listen to our request. You yourself has entered as early check in and we have not done any check in and not used any service of that hotel.
We have filled...

Hello,

Booking id: htl8uylt99

My booking was prepaid. I paid whole amount 733 (378 deducted from acc rest from wallet) while booking.

At the time if checkin, reception person denied my check in and said he'd only accept bookings with cash payments and also do not accept booking with charges lesser than 800.

Now, its not my problem if oyo application shows lesser rate sometimes. br...

When i try to book a hotel room using a voucher code :yofsa5ygaeynwm. Provided by oyo i got a message that it is not valid. I had reported this issue through oyo facebook page yesterday morning and untill now i didnt get any response. So iam submitting this complaint to provide me a valid coupoun code. Hope that i will get a justice from this consumer complaints forum

Name : jijo m george
Mail: [protected]@gmai.com...

To whomsoever concern,
This to make a note regarding your work process that is really very disgusting to share the experience regarding the last booking for jaipur.
The hotel is already closed long time back and you people have confirmed the booking and also taken the full payment. We get to know that you people cannot help and neither can do the payment refund that was your foolish mistake we are supposed to charged double...