OYO Rooms Complaints & Reviews

I booked a hotel in crystal inn and i want to meet a closest guest of mine but hotel receptionist prohibited the entry of my guest in my room if i don't have any problem then what's the issue with hotel receptionist and i know dat there is no rule in oyo that you don't meet wid your guest in hotel room and he also insulted in front of my guest
This hotel is the worst hotel ever i booked

For the booking ID USPM1796 I was denied check-in. Upon reporting I was assigned a different hotel but couldn't check-in in that. After constantly complaint and not getting any resolution. I finally cancelled the booking and claimed refund. And I was denied that too.
It's been a long frustrating day. After denying rooms in 2 hotel, how can a company deny refund. And compensation.

On June 11th, 2019, I booked a room in oyo app of 515rs. money got deducted instantly, but room was not allotted as the rooms are all full at last minute. I lodged a complaint in oyo app, got a response to talk with bank officials. SBI people are redirecting the issue and closed claiming to resolve in atm used site i.e oyo. My trasaction id is WUHR5120.
Resolve my issue.!

I booked a room at OYO 40985 Hotel Odiyana for 3 nights and paid the fee online. ID - HTL4JG2UZJ. But later when I was at the hotel, I was told I have no reservations. I have not been refunded the money I paid for the room. I didn’t even get to stay in the hotel and here I am getting the greetings for using your service. Such inconvenience and carelessness. Can you please work on this issue asap and refund me my amount. Hoping for a feed back soon.

Hello, i recently booked a hotel at kolkatta from the oyo app. The oyo app showed beautiful images of room and the hotel. So we booked the hotel.

But upon reaching the hotel, nothing was like that. It was an old building nothing similar to the images shown. Nor the room was good enough to stay.

So my complaint is why does oyo grant everyone permission to open oyo homestay or hotels when they dont know whether the images provided by them are real or not. This is the second time i hwve experienced it from oyo.

Once in shillong, assam and the recent one in kolkata. You simply create harassments for people who trust your app and comes directly.

In short oyo is cheating people by showing fake and wrong images of hotel and home stays when they are not. Even the facilities they show in thier description are fake. No facilities are provides in these hotels.

Kindly have a crackdown at the fake oyo company who knows only to take money and create harassments for general people like us.

Hi,
This is satnam chhabra. I've booked a room at hotel ganpati bhilwara. Booking id is htlrpqu2md and pnr no is [protected]. Hotelier refused for check in on the rate given by oyo. Ive called oyo customer care for 6 hours continuously but of no use. Every time a executive attends the call and forward it to some senior and then nobody comes on phone.
I am writing here to resolve this issue asap.

Satnam chhabra

I have not received my refund against cancellation of booking id iyqf7348 at ranikhet inn.
I cancelled this booking on 9-6-2019. The check in date was for[protected]. Till dated[protected], i have not received my refund. I have registered complaint 100 time in oyo customer care but they have not solution and making manipulate.
Oyo is a very big fraud.
Customer care services is zero.
This booking was cancelled due...

Hi,

I booked a hotel in nainital and due to an incorrect phone number of a hotel posted on the oyo website, unable to reach the hotel so immediately canceled.

I got an acknowledge from oyo that money will be refunded back to you within 7 days but it almost 45 days. I contacted oyo via email but not getting any response.

Requesting you to please check and cancel the license of such firm which...

Booked oyo Sun Shine Grand hotel in ooty. when i booked the amount was shown Rs8000 but when i reached at hotel the amount was shown Rs 17000+ and as i was travelling with my parents and kids we had paid them the amount shown in the oyo app.I have raised a refund request and its been promised and they have send me the mail that they are initiating my refund but still i haven't got any refund amount. Even after multiple calls and mails I didn't get any amount. Booking ID QMSE6390.

Even after multiple calls and mails I didn't get any resolution and response. They make me wait for 40-50 min on hold and then disconnect the call. First we need to explain the issue to junior and then the same to senior. It's very frustrating and disappointing with such a big company. It's been more than 25 days and I haven't received any amount to my account. They have told it will be refunded in 7-14 working days but it is still pending. I don't know what to do they don't even respond to calls and mails I have called them 100 times in this 25 days and expained the issue 200 times to junior and senior support person. Their service is worst now I feel.

Hotel staff service was very bad and now the oyo support service is worst

I booked a room in oyo 22501 Hotel Hill Look Near shree rang Mall Gandhinagar. When I reached for check in the hotel manger denied for check in telling that we had payment issue with Oyo . I called Oyo Custmer care they also make me foolish for 2 hours by holding my call for 15-20 min every time when i call to resolve this issue and no help for any one. I have already paid full payment for this booking made by oyo android application . booking status also shown confirm booking. oyo custmer care and hotel manager make me foolish and disappoint by this way . Totally Disgusting . So i want to complaint against oyo for making me foolish and fraud with me.

I booked 2 rooms at oyo 8452 for rs.1009. When i reached there the receptionist denied my booking saying that he does not have any rooms available and asked me to cancel my booking. He even denied to show me whether he received the bookings or not and said that contact oyo about the same.
I am unable to contact on oyo assistance contact number provided by the oyo. It keeps putting me on the hold.
Please take action against the problem as soon as possible.

I am gaurav kogta has booked hotel oyo 29356 hadoti resort in bhilwara for 06.07.2019 and check out on 07.07.2019. At booking time it is clearly written that unmarried couples are allowed but on reaching hotel they denied entry o[censored]nmarried couple. They said that they have already mailed to oyo regarding that but it is still not yet updated. After that you have shifted me to new hotel after 1 hour to a cheap hotel as compared to ehich i have booked and they have charged me extra 695 rs for stay.. Why i am paying for your mistakes..?? Why i will wait for 1 hour..??

Name: gaurav kogta
Booking pnr no: [protected]

I have booked a room in oyo on 8th july 2019. But when i reached at hotel he refused to give the room & told the room will be available if i will pay the double amount n he suggested me to complain where ever u want. Is this the level of service oyo is providing or being a service oriented company it is the service what we are talking about.
Worst management n worst company. The customer care has given me a mail of sorry is this the way of treating to the customer

Your services are very bad & unresponsive. I booked a hotel in tanakpur uttarakhand on behalf of oyo, my hotel is booked (Oyo 36983 hotel aasha laxmi) & i received a message from oyo for confirmation, but when i arrive at the hotel, i refuse to accept the reception there and do not have room for us. When i called in oyo, they booked me a second hotel (Hotel blu empire) while making excuses, and when i arrived there, i knew that the hotel had stopped booking at 5 o'clock in the evening, and i did not understand that when the hotel had no rooms, how did oyo do the room book. After that i called again in oyo, so bad people are sitting in oyo, my call has been connected to any customer, and he who speaks me things i can not write here.

Team what is this?

Regard
Har govind singh
[protected]

From: temple city hotel hospitality consultant services
Date: mon, 10 jun 2019, 9:44 am
Subject: mdu050 - online payment req : pay at hotel or direct online payment to hotel account.
To: arun oyo, partner support team, oyo rooms

Dear sir,

Warm greetings from hotel templecity lakeinn, madurai.

Well, we had past more than 6 months tie up with you & the collection was at both end. Well, now our top administration have decided to collect all funds to our own hotel account. Then every 5th of the each month we planned to disperse the amount as per the bills raised by oyo.

As gentle guesture, since oyo have maintained during past 6 months, now we would deliver the same action from our side too. We will be prompt in payment against the bills raises by oyo every month.

So kindly do the needful at the earliest

Oyo must immediately stop the option of collecting money from customers through our property.

Oyo must allow customer to pay to us directly / through online transaction towards our bank account shown below. We are not intrested to allow / authorize oyo to collect money from customers henceforth behalf of our property. Kindly update this online option immediately.

Our bank account details are with oyo team & it must be updated for our customers usage while making their online booking.

Kindly co-operate.

With regards,
K. Thirupathi m. Pharm frsh
Partner - hotel templecity lakeinn,
Near tollgate, katthapatti,
Melur 4 way road,
Madurai
Mob #[protected]

I booked for 08.07.2019 to 09.07.2019 (One day). At the time of booking, payable amount was rs 300 and while reached at counter payable amount changed to rs 465.
I had received mail too of both payable amount.
One more thing i booked for single person. But at the time of checkin it was showing two guest. Now it is showing three guest. Price is changing either due to software error of oyo.
May please take up with oyo for compensation for harassment during checkin..

Booking updated -, booking no. Bxju4592

These people are fooling public by showing attractive photos.i booked villa for 5400 booking I'd TEXO4157. After booking I only received a confirmation msg from Oyo. All over the week nobody called us for information location and other stuffs.when we upfrontly contacted Oyo, customer care said we have technical issues and disconnected the call, this happens at least 8 times . Finally we manage to reached lonavla the destination but unable to find the villa for 50 mins, still no call from host Ajay Bunker, we found his personal house and reached with local people help, he was very arrogant and rude on call. Finally we checked in at 3.30 the booking was of 12.
The villa was not hygiene, dirty kitchen, stinking Al around no house keeping, few illiterate people came while checking for payment confirmation but after that we only found them at checkout. No room freshners was provided, ac was not working.
All over worst Oyo experience.i need compensation as I wasted my time and money.

Regards
Hussain
[protected]

I have booked 3 rooms in hotel om palace from oyo rooms, booking id :- cktq5981 the hotel denied check in at 10:00 pm. You guys think how much difficulty one can phase with family members and now they are not processing the refund as earlier they initiated the refund and said it will be processed in 7-14 days and now almost a month is passed and there is no sign of refund.

Confirmed Booking MCDP7985 at OYO 30522 Karl's Inn. Awaiting you is a 100% OYO Experience - from booking to check-out.
Check-in: 3rd Jul, 12 pm onwards
Check-out: 4th Jul till 11 am No. of rooms: 1 Deluxe (3X) Room Number of guests: 2 Adults
Hotel name: Karl's InnAddress: Near railway Station, Power House Colony Road, Burma Camp, Dimapur.

Me, N Chatterjee my wife K Chatterjee and little kid was booked...

I have paid full amount for oyo rooms, but hotel is denying check-in due to tariff issue between oyo and hotel. I booked 3 rooms for 2 nights for my parents and other relatives who all are in their 50's 60's. They have to face lot of inconvenience because of this. And in the end i have to ask for cancellation from oyo but only half amount is refunded. My booking id rubp2783.

The same instance happened again in ayodha, the hotel denied the check in due to some issue between hotel and oyo. This means oyo is aware about this but are still taking the booking and causing inconvenience to customers.

I want my full amount refunded and even additional compensation for the inconveniences caused to all old people. They wanted to be in hotel as they have travelled in so much sun but what they got was rude welcome from oyo and hotel.