OYO Rooms Complaints & Reviews

Yesterday I booked a hotel oyo 39725 (Hotel regent continental) by the make my trip site.
On their Booking portal they were showing that hotel accept the local ID proof, but at the time of check in they denied to give check in, as we are already late we reached around 10:15 at the hotel and the guy who was on reception was behave rudely, j asked him to connect with me his senior but he denied many times, and said ho and make a complaint where you want, only I am the hire authority of this hotel right now, later on he will connect to someone I don't know who's was on the call, I request him to give the check in as we was already late and one girl was with me, then he said ok will allow to check in but you need to book a another room by paying 2000 rs we showing your separate check in. I asked to reduce the rates but he denied by saying I got more that this by the customer's, then I asked to book online he said ok if rooms are available online u can, the. I made a one more Booking and made the payments on the same time, they give me the check in in one room at that time and I asked to send the another room key once the room is ready, will go to the room and after 15 min someone come and asked to come on reception, I said ok I will come, I started to receive the call from reception guy again and again continuously. And he was miss behaving on call also he was saying aapko ek baar bola na neeche aane ko samjh nahi aa rha, if we are paying that much of money as you are showing they why we received this kind of behavior, I reaised a complaint to make my trip they process my refund but what we was troubled yesterday mid night what about that, if anything was happened to us who was the responsible, if our people are not able to manage the things or property then shut down your business and have chill at your home, by the miss management of you people we are suffering, why...??

Hi,

We booked an villa in lonavala for 9-11th august, booking details to follow:
Booking number : rnez5640
Place lonavala 4bhk

We have been trying to contact and have a conversation with all your executives at customer support. Since we stepped in the bungalow the floors were slippery oily and very dirty. They walls were leaking, induction isn’t working also no hot water service is provided.

We have been charged a lot for this bungalow and don’t find it worth even standing by.
Our bags are ruined because of water inside the villa.
And the rooms are stinking with liquor and food smell!

The rooms are untidy. The manager of the property rohit deshmukh
[protected] promised us a refund of 50% of the charges paid by us during the booking. Which is ₹10, 000, a big amount for us.
Since then rohit is not answering our calls nor oyo is providing us any help in this case.

Also, oyo is been listing properties which are not as described and thus manipulating for business.

Help us to solve the issue immediately.

Best regards,
Vaibhavi shah

I had my confirmed booking at hotel samudra neel bakkhali on 10th to 12th august 2019 through oyo rooms (Booking id tvuh1059), but at the time of check in on 10/08/19 the hotel official denied the booking confirmation and informed that the same has been cancelled and informed to oyo without my knowledge. On contacting the local executive mr. Atanu das ([protected]) he has no solution and asked me to search for another hotel. On contacting the oyo helpline they informed that booking id tvuh1059 is showing confirmed status in oyo system still then and appolise regarding the incident & requested to cancel the booking. Seeing this how can we trust on oyo & who is liable for the harrasment i have faced with my family for the full day for getting another hotel since there was no hotel available on that day since it was a block holiday. Still after 5 days oyo have no answer regarding my complaint mail nor i have received refund.

Kalyan kesh
[protected]

My booking id ijab0398
Hotel name :peninsula hotel resorts
When i visited the hotel, reception person denied check in and told that booking was not done.
Even for the refund also not processed.
After communication with oyo customer care also my issue still not resolved yet.

I am not able to communicate through app. Customercare persons holding the phone call more than 20 minutes, after that disconnected automatically.

We booked oyo home 40161 for 10th to 12th aug stay. When we arrived at the location there was power outage and no backup.. I mean how can people stay in such a remote place with no lights and fans at all ac was out of the picture.. When we complained about this to the care taker he said he will move our booking to some other property. Since it was not safe to stay there we left the place and drove to main street where there were peolpe @ 9 pm in night. We were given a different accomodation full of flies dead and alive no water and same electric problem but the main concern was we got the room at 4 am in the morning.. Since we all were tired we didnt even bothered to argue any further.in morning we got a call from oyo that our complain is logged and will get complete refund for the same. Instead they booked us at casa fedora 14437 but bokked from 10th night. I mean why should i even pay for the night which i didnt stayed in that place. This is seriously not acceptable... I need a full refund which was promised to me by oyo assist team.

I and my friend booked 2 rooms in bidar by oyo rooms but we didn't get service from that hotel

Hi,
I and my friend booked 2 rooms in bidar by oyo rooms but we didnt get service from that hotel

I booked hotel from oyo rooms whose booking id-
LEOI8506

Hotel name - new venkateswara lodge
Date - 03th aug-19 to 04th aug-19.

When i reached hotel at 10pm (03th aug-19) then hotel management denied to give rooms they said now there is no agreement between oyo and hotel sps.

Then after i booked the hotel from counter and try to call oyo but no response from oyo.

I already paid to oyo for hotel booking charges but now dont know how my money return.

Please respond to my request

I had booked spot on 36493 skg tourist inn, booking no. Beyp0924, chowdapur on 13-14 aug 2019 for two people. We had an important interview to attend on 14th morning. I had paid for the room too. When we reached the hotel, the management refused to provide the room due to their strained business relations with oyo. We tried contacting them but they did not help us out. Please do the needful and reimburse our money.

Dear sir,
I have booked a oyo room in hotel ivy in mahipalpur delhi on 05 july for 1 night. My booking id was (Pdyh2495). I booked this hotel because it was near the airport as i have to pick my friend who were coming from europe tour on a late night flight. I reach at the hotel around 11pm but the hotel staff deny check in stating that ac is not working so you try some other hotel or talk to oyo. I call to oyo helpline and they said that we will change your hotel and you have to go there around 1.5 km, i was not ready for that so they check and after around 1.45 hour they found another hotel near my location but the prices of hotel were higher. So after 2 hour i have decided to book another hotel becuase i don't have that much time as i have to pick my friends from airport. So i book a hotel and leave for the airport. I really feel harrased. I have all the phone recording and my app screenshot. This is not one incident on 11aug i was returning from thailand and it was a late flight so this time my friend comes to pick me from airport so they decided to book a room as traveling in night is not safe as everyone is tired and sleepy. My friend vijay also book a oyo room booking id (Fmev7906) and the same happen again i was with my luggage at 3 am deny check in with the same reason. What if we drive when we are tired and sleepy. What if i was with my family with female member. This is really horrible anything can be happen. Please take a strict action against them. Why they accept our booking. If they are accepting then why we are denied chekin. This is happening to a lot of people on daily basis. Thank you,
Mahinder singh
[protected]

Sir myself sandip from silchar. I have booked spot on 41564 swastik hotel booking from 14aug to 15aug. As i have telephonic conversation with hotel authority they are clear that they will not allow to check in with female friend but while booking i have gone through all policies mentioned by oyo, where no such restrictions mentioned. According to policy this hotel is couple friendly and allowed with local id.

I had booked hotel mohan international in arakshan road, new delhi for 6th aug to 7th aug 2019. I had paid for the room too. When i reached the hotel the management refused to provide the room due to their strained business relations with oyo. Many hotels in paharganj area of new delhi have done the same. I tried contacting them but they did not help me out.

We booked Oyo Hotel Dhruvathara in Tirupati for 7nights and paid whole amount online through MMT. They gave us hotel booking voucher, booking iD, pnr no but when we reached hotel they didn't allow us to check in there. Hotel staff were rude and uncivilized and also harrassed us. When we lodged a complaint against them in oyo customer care they promised us to refund the money but after few days they said MMT is responsible for refund and we called and also wrote MMT they denied to give money back blaming that fault has been done by Oyo!!! what non sense is this??? We shouldn't trust any of these hotel booking agencies. They are cheating innocent people money. They are fraud.
PNR - [protected], Booking ID - NH[protected]. Registered Contact no. - [protected], email id- blue.[protected]@gmail.com

I booked two rooms with booking id no kcjq3504 with phone no [protected] hotel shri krishna dham at vrindavan for dated 11th aug.We reached at hotel and they refused to provide us rooms. We also made complaint to customer care and they didn't short out our problem.We stayed at same hotel by paying rs 3000/ in cash. Due to it i and my family was badly disturbed and our trip totally failed. Which is not good for your prestigious company. Please look in the matter.
With regards.
Hunny agarwal
ph: [protected]

Me and my family was abused by Oyo, we were abused, manhandled by the owner.. My oyo Booking id IZAN4091, We had electricity problem from last 2 days.. So me, my mother and sister booked an Oyo room at Hotel JB palace, naisarai, ramgarh.. At 11.00Am we checked in, my mother showed the adhaar card. After 10minutes we were told to checkout by the owner.. When asked if why we are told to leave.. He abused my mother, sister and got physical with me and tried to break my phone..watch the whole incident here https://youtu.be/YQew_rZBJ_M

We had booked a room via oyo, for 5 days. The hotel looked grand from outside, but when we went inside the room, the bathroom was very unclean. I don't think they ever clean the bathrooms. We changed two rooms, still the condition was almost same.in one of the rooms, the pipe of basin was damaged and the sink leaked. We were given another room. The buckets and mugs were blackish as they are never cleaned. Even the floor had marks of betel nuts. Three of the days when we were about to take bath, there was no water. Even the linens provided were dirty. No room cleaning, and the dustbin kept on piling up until we left. Oyo has degraded it's quality of service to worst, that's what i would like to end up as a conclusion note.

I made a booking via Oyo app from 22ndJuly -9th August. When I checked in I paid the full amount of Rs 15937 advance at the hotel.However I had to go back due to some reason and modified my booking for mid stay cancellation and checked out on 26th July. The charges for these days we Rs 3339 and Oyo had to refund Rs 12760 in my bank account. I provided my bank details and waited for 15 days for the refund. However today when I called out they asked me to show proof that I had paid the amount at the hotel. I'm sharing screenshots of emails and app. Kindly look into the matter and help me get my refund asap. booking ID VXEN3041.

I have booked a oyo homes on 19th april 2019 in kochi for (19th - 20th april 2019). Then i got a call from oyo home manager, saying due to some maintenance oyo homes is closed and make your alternate arrangements and they cut the call. I tried to call oyo customer care, i dint get any proper response. And also then they have charged rs.3000 for cancellation. I dont no why they have charged. As we haven't canceled the bookings. And i have registered complient in oyo customercare for many times (Nearly 100 times) they will never have proper solution for thus problem. Kindly mark a case against oyo and the manager of oyo homes because of depression they have caused to me.

Regards,
Gyan ranjan nayak
Aŕjun d
Contact no: [protected], [protected]

Ear sir /madam
It has been 30 days i apllied for refund but no response from oyo. Simply putting mail as attached evry time i call. Please look on to the matter serioulsy

I booked oyo 29857 hotel ambika international with oyo booking id no - eqft6748 on dated 08th july as i reached the hotel the property manager refused to accept the booking and said our contract with oyo has been ended. We try to reached out oyo customer care also with complain no[protected] they didn't solve the problem and cut the pby saying that we ll back to you after some time after some time we again reached to customer care with complain no[protected]. But i find the same answer as earlier call and didn't resolve my problem. After 2hrs of intolerant waiting we booked another hotel as the situation become unpleasant. I further contact to oyo regarding refund and return status they mail me also that your refund has been initiated and till now i didnt get my refund. Please listen to complain we faced very much problem due to this ignorance of oyo. We booked further new hotel as i get to know that oyo will not help us.
There for i request you to please look up the matter seriously

Hi i contacted oyo support regarding my hotel stay. It was not good experience. There was no room lock in my given room, no ac remote, bathroom shower water mixture not working. I have reported to oyo support & they told they will refund rs 300 oyo rupee in 24 to 48 hours as token of apology but many days have passed. I have not received rs 300 oyo rupee. I have contacted their support team but they always say it will be credited within 48 hours but still i have not received it & given time has been passed. Kindly credit rs 300 oyo rupee as soon as possible.

Hi,
My booking ID IS, EGVY9786.

During my stay at Oyo rooms in the intervening night of 10.08.19 and 11.08.19 my car "Innova" overloaded with all the belongings was stolen. I was asked to park my car in front of the hotel gate which had no CCTV camera, no guards, no safety at all. I booked the hotel preferably providing a safe parking space but this is what I got. Even the neighboring houses got CCTV cameras installed but the hotel which is required to have it, did not had it installed.
An interesting fact is that I was denied parking space in the parking area even though at that time parking space was available for more than 3 cars. What should I infer from this action of the hotel service providers? Aren't you responsible for the loss Of my car and the belongings in it(a loss of sum total of around 15 lacs including belongings in the car of around 3 lacs).
Your careleness and negligence made your customer pay a heavy price on the stay of one night at your hotel. You are merely concerned about the expansion and growth of your company and do not give a damn to the quality of service and security to its customers. You seriously lost one of the most loyal customer since 2015.

I simply want to be compensated for the belongings I had in my car.
I am waiting for a quick response and action on your behalf or else surely going to claim it through consumer court forum.

From
Anto raj vaz
[protected]@gmail.com
Tuticorin

To
The administrator
Oyo rooms
Calcutta

Sir,

I submit that i have received a call from oyo rooms today 12/08/2019, through a mobile no. [protected], enquiring regarding
Oyo rooms stay on 10/08/2019 and 11/08/2019.

I wish to inform you, regarding this query, that i have not boarded any oyo hotel
On 10/08/2019 and 11/08/2019.

Actually, room booked via oyo rooms, on the dates cited, was cancelled on the booking day of 07/08/2019, itself.

This is for your kind information.

Thanking you,

Yours faithfully,
Tuticorin,
12/08/2019.
Anto raj vaz
[protected]@gmail.com
[protected]