OYO Rooms Complaints & Reviews

From
Anto raj vaz
[protected]@gmail.com
Tuticorin

To
The administrator
Oyo rooms
Calcutta

Sir,

I submit that i have received a call from oyo rooms today 12/08/2019, through a mobile no. [protected], enquiring regarding
Oyo rooms stay on 10/08/2019 and 11/08/2019.

I wish to inform you, regarding this query, that i have not boarded any...

Regretfuly I am to inform you that I was subjected to harracement &great inconveniece due to the mismanagement &miscommunication by OYO rooms establishment which are as follows :
1.Initially I was booked at hotel R S Plaza vide booking ID: HTLMVRDZMC with complimentry break-fast.
2.Due to some construction work at hotel R S Plaza my booking was transfered to some other hotel without taking my concent, which did'nt suit me as...

OYO Total Holidays
Order ID: BDFK 1728
Sales Person: Abhinay Yadav
Abhinay phone no: [protected]

I had send requirement on 16 July
Got quotation on the 16 July for 16000
After discussion and negotiation package finalized for 14000. Made payment on 17 July and sales person told hotels are booked.
After that I got call on 28th July that cost of package have been increased because...

I was denied to check in instead of making the booking and payment done in advance .
The property owner wanted the payment again in cash.
I wasted around my 1 hour calling repeatedly to OYO customer care but no resolution was provided to me.
I felt like a fool in midnight standing in front of hotel quarreling with OYO support.
And at last when i was told by the guest experience manager MONIKA that I will be refunded...

I have booked the Hotel St.Anne's at Velankanni for 7th Aug2019 a week before for Rs.968/-.
On 7th @8am OYO app popUp for prepayment and check-in time details. Selected 3-6pm and paid amount.
After reaching property at 5.30pm they denied check-in as tie-up is closed with OYO 4days back.
At that instant I lost my mind and standing with 4yrs kid and wife on Road waiting for OYO to assist.
Their frustrating customer...

Rooms were dirty, no liquid soap or shampoo in the bathroom, tv was not working, no fridge as shown in the the pictures. Cups and plates were also not clean,
The breakfast prepared was not good at all, the omlete was not cooked properly, the puri were too oily and doesn't look hygienic.
Overall bad experience from oyo, was not expecting this from you as i have stayed in oyo before
Booking id txvm7809 at oyo 22204 mark...

I booked a room at oyo lifegrg 1075, sect 15, gurgaon at oyo, booking id 21903 in the month of june just for one month assisted by one of oyo representative.
The oyo representative confirmed me on call that i will get security amount refunded and he has made the request to concern departure for the same and now he is not even picking the call. I called to customer care no. [protected]. They said that i will receive a call, but no response...

Hi,

While booking this hotel, it was showing as 'complimentary breakfast included' but when i click on book now, it redirects me to next page where i could see that they are charging extra for the breakfast.
Can you please tell me why it was mentioned as complimentary if i had to pay for same?
I have already called more than 3 times to call support but each of your associates has kept my call on hold until it...

Booking id - kras7592

I made a booking in gurgaon in one of the flagship oyo hotels. But the experience has been a nightmare. I was denied check-in by 2-3 hours. I could check-in only at 4 pm as no room was available. Isn't it amazing that room becomes available at 4 pm. It seems they were giving room for few hours basis to some people. We called oyo helpline but there was no help. Only thing we heard was sorry sir, let me...

Hi,
I and my friend booked 3 rooms in bidar by oyo rooms but we didnt get service from that hotel

I booked hotel from oyo rooms whose booking id-ksjx2810

Hotel name - new venkateswara lodge
Date - 03th aug-19 to 04th aug-19.

When i reached hotel at 10pm (03th aug-19) then hotel management denied to give rooms they said now there is no agreement between oyo and hotel sps.
br...

,

This is the worst experience and last experience with oyo. Let me tell from begining.. I booked a room for today in kalyani. My bookings was confirmed.. I called oyo customer care and they have also confirmed i will not face any issue.
When i visit today they hotel reception said they can not give me hotel @954. Both of them are rude and show anger on me.. They said do whatever you want, we will not give you the...

I had a worst stay at oyo 14345 hotel panchsheel. Rate and review them on google to help spread the word about my worst experience.

Issue!-
1-i had made complete payment of rs.2522 through my amazon pay account and you can see below that there remains no dues however they have charged rs 500 while checking in as check in before payment as 0-30% then they charged again rs.1644
They charged checked out charged...

Hotel booking only 4 days before booking day when booking was done a month before to another hotel which doesn't have same facilities

Hi sunita, due to unavoidable circumstances, we need to change* your booking hldx0713 from oyo 26686 coorg maharaja resort to another hotel. Click on link https://www.oyorooms.com/upgrade-booking/87025203?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused....

I and my friend have booked 2 room on 6 and I have mentioned the time of reach 9-12 pm but even after this when I have reached the have told me that they have only 1 room such a ridiculous thing is this after this some your oyo customer care representative booked another hotel and that hotel was really ridiculous is this kind of facility you people are providing immediately I left that hotel and booked another one for which I was needed to...

Booking id - octj2107
I booked this hotel oyo 16360 hotel green homes on 23 july 2019 and did payment of rs. 699 through google pay app before checking in and then i was denied check-in due to some low tariff issue. Then my booking was transferred to a different hotel where i did payment with cash. I did complaint through oyo assist at least 4-5 times but still my problem is not solved. Please look into this issue and refund my money...

I made booking with oyo and i made payment online for stay at bangalore.
My booking id is npyb1490, while before payment i get quotation showing breakfast included but after payment they told its not and when i escalated complaint in oyo assist guest manager told that breakfast included and mention in special note but after we made check in hotel deny to serve breakfast and 2 o[censored]s made early check out and now i want refund of money...

Hi,

I booked hotel from oyo rooms whose booking id - jepc6921.

Hotel name - sps in, rewa
Date - 10th aug-19 to 12th aug-19.

When i reached hotel at 9pm (10th aug-19) then hotel management denied to give rooms they said now there is no agreement between oyo and hotel sps.

Then after i booked the hotel from counter and try to call oyo but no response from oyo.
br...

Dear sir,
As per your commitment i had booked a room through oyo and paid online but there was date issue in it and as per your customer service person i had to cancel that booking because of date issue..
And the date issue is that we reached chandigarh 10th of august 2019 but booking was done 9th of august 2019 after that your team person said that you have to book a new hotel so that we will refund you your balance in such...

I booked a room on 5th aug with my number [protected] for 2 guests 3days and the final payable amount was ₹ 2858 for which i have a confirmation mail. The next day i had to leave for bangalore with my spouse and we had late night check-in since our flight was delayed. On 6th i noticed the changes were increased to ₹4897 for which i called customer care for several times and finally got it resolved at ₹3039 with ms. Madhvi dixit, who...

Booked oyo 3541 hotel galaxy annexe through oyo website on a non-refundable basis looking at fancy pictures of the hotel and facilities on the page. The page refuses to mention that there are no lifts in the hotel which is prerequisite for every building and hotel. Had booked the hotel for my parents who are senior citizens and who can't climb floors easily. The staff refused to help us and was extremely rude. The staff didn't even help in...