OYO Rooms Complaints & Reviews

My booking id number is dcaq6724 i am booked at crystal palms highway restaurant it gulbarga when go the lodge large staff says you are not allowed 😡 i am book the last month june xxii present date i have no refund this is ridiculous and i am go to the consumer customer forum when i call a customer care customer executive and customer supervisor told me that you can't call this number you contact our superior officer or i can't help you i am helpless

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Travel & vacationsoyo rooms denied check after pre payment also
Oyo rooms — denied check after pre payment also

1 review
Udaipur, udaipur, udaipur district, rajasthan, india
Deep06990 on aug 10, 2019
Mark as resolved

I have booked a room at hotel vinayak in udaipur and payment was done at the time of booking only. Now when i reached today to check in, i was denied check in citing issues of hotel with oyo.

Neither oyo nor hotel informed me earlier about the issue when payment was done. Now because of this i had to check in to another hotel with an higher charge because of instant check in.

Oyo has to refund me difference amount that i have to pay at the new hotel.
Kindly treat this as a notice which is to be given to service provider before 7 days before filing any consumer court suit.

Either oyo has to refund me 1638+ extra amount i paid to new hotel i. E.[protected]= 1722 to my account or else i would be left with no other option but to file a suit against oyo in consumer court

Registered mobile no. [protected]

I have booked a room at hotel vinayak in udaipur and payment was done at the time of booking only. Now when i reached today to check in, i was denied check in citing issues of hotel with oyo.

Neither oyo nor hotel informed me earlier about the issue when payment was done. Now because of this i had to check in to another hotel with an higher charge because of instant check in.

Oyo has to refund me difference amount that i have to pay at the new hotel.
Kindly treat this as a notice which is to be given to service provider before 7 days before filing any consumer court suit.

Either oyo has to refund me 1638+ extra amount i paid to new hotel i. E.[protected]= 1722 to my account or else i would be left with no other option but to file a suit against oyo in consumer court

I had booked hotel from 10th to 13th august in mathura booking no. Pvui7018.
As i want early check in and checked in at 8.30 am on 10th august hotal had taken inr 1400 as early check in charges but informed by oyo it should be 30% of earlier day tariff rate so amount should be approx inr 500 but property manager told inr 1400 and receipt not given to me. I had paid inr 1400 to hotel as i was helpless.

Called to oyo customer service but no responce...

I have book 15 rooms thru oyo and paid confirmation amount rs 3767 online. Hotel property is not accepted my booking thru oyo online. Hotel replied like they have a payment related issues with oyo. When i contacted oyo customer care number to refund my money because the hotel which you were booked is not accepting as such, oyo employee who attend and listening my issues he was sarcastic about my issues just imitate same like me. I have a...

I have booked a room with oyo with booking id zeck3987. Three rooms were booked for a day in 1929. We reached at 9 pm at hotel. On arrival when we asked for checkin hotel manager has denied to checkin with that amount and asked 1000 per room.
We called oyo 4 times everytime they talks and put me on hold for 15 min. Since it was too late in night and i was with family i have to 3000 for three rooms.

I want to escalate this issue and would like to fine oyo for this. This was not a expected behaviour from oyo.
Below is complete detail:
Booking id: zeck9387

Check-in - 9th aug'19

Check-out - 10th aug'19

Address - lahangpura-aurangabad rd, varanasi

View on map

Landmark - aurangabad chauraha

Total payment to be made - rs. 1929

Due to some issue my hotel didn't get confirmed and but amount got deducted, but after complaining i got email for refund but not yet received.

All customer care guys are fooling now and not transferring call to me to manager.

Now telling that's they won't do it...

I got email stating 7-14days will get refund now not even getting and neither my calls are attended.

Have attached the email for the proffs

Booking details: (Taken from oyo whatzup)
[8:53 am, 8/1/2019] oyo: dear jomson varghese, we look forward to host you for confirmed booking bltq2450 at oyo 12311 corporate square. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 1st aug, 12 pm onwards
Check-out: 4th aug till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 1 adult
Hotel name: corporate square
Address: nr29, dlf phase 3, gurgaon
Breakfast is not included. Book fresh and tasty food at great discounts. Click https://bit.ly/2DEJmlM to book instantly.
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=92967206&...⇄

*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid). Please don't carry outside food.
[8:55 am, 8/1/2019] oyo: dear jomson varghese, thanks for booking with us!

Reach your oyo: reach neelkanth hospital, continue straight for 450 meter and spot oyo on your left
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=92909636&...⇄
Hotel reception contact: [protected]

Please go through the following to ensure a hassle-free check-in:-
1) an original govt. Issued photo id (Passport/ aadhar card/ driving license/ voter id). Pan cards and soft copies are not allowed.
2) local ids are allowed in your hotel
3) unmarried couples are allowed in your hotel.

In case of any queries or issues during check-in and your stay, please go to oyo assist on the oyo app for instant resolution.https://www.oyorooms.com/assist?booking_id=92909636

Wish you a wonderful stay with us.

I was unable to check-in the hotel as the same booking was removed by oyo from oyo app. I called the hotel fellow, was also denied to check-in as they don't have the details of booking. It was my worst experience which i ever faced in my life. Oyo facilities were good initially but it getting worst day by day.

Please provide the refund amount of inr 1466 which i paid for the stay.

Booking id odin0146

I did a booking in oyo for mangalore and i was denied service later called up oyo rooms they told they will connect call to senior to shift my booking i was denied service there too later i contacted again the customer service agent told she will connect the call to senior and she connected my call to one customer like me.
I was so frustrated i cancelled the booking then followed up for refund till date i haven't got it and customer service is so poor they dont pick up call noe ping really frustrating and they gave me a wrong reference number that refund is initiated

I made a booking with oyo in natraj inn lucknow (Booking id: sdrz5340) for three nights (11th -14th july) and cancelled it on 8th july as it was promised to get full refund untill 10th july.
I was told that refund amount of inr 2797 has been initiated and the same will be credited back into the account used at the time of booking within 7-14 working days.
It has been more than a month now and still i did not get my refund.
I called oyo many times but didn't get any satisfactory answer from them when i insist to know the exact time for my refund to be credited into my account my call has been put on hold and after a long waiting it has been disconnected.
Only i can understand and tell that there's no one at oyo who is ready to help.

Hello. Today i made a family suite reservation from booking.com and got the confirmation number#[protected] and email. 2pm we 4 guest reached hotel and ask for check in and the lady there made us wait for 20 to 30 min at counter and at last we got to know that the family suite we booked is not even available and they gave us 2 stranded queen rooms and told us that in 30 mins they will gave us family suite. After 30 mins when reach reception and ask from that lady that did u guys try to make availability for me. And the answer i got was "we already assign u that 2 room whats wrong now. Family suite is not available at this moment so u have to stay in that 2 stranded queen rooms beside that we cant do anything. After when i ask why cant i cant the room i booked and i payed for. They made a call to there manager as they said mr. Azim. And gave me the phone and ask me talk to him. I hold the phone and say hi and first mr. Azim told me that we dont have family suite its booked already and you can stay in that 2 stranded queen rooms. And they way mr. Azim was talking made me felt like am i the one who did mistake or did wrong booking and they are doing me a favour and all. Being quiet and listening they way mr. Azim was talking to me made me lose my temper for a while and i talk back and answer to mr. Azim" 1 second mr. Azim they way u are talking it sounds like its my fault and u are scolding me. Is it my problem room was not fix or what so ever and mr. Azim reply no sir its not but i[censored] want family suite its without a/c we can give u that and u can stay there. My reply was"will u live in a room without a/c"? And they way mr. Azim u are talking to me so rude being a manager and dealing guest and customer's how a manager can talk like that. If a waiter or helper or agent ya maybe i can understand but how a manager can talk wth a guest like that. At the end my answer was to mr. Azim was " they way u said and tell the things no one can accept and specially your voice tune so rude. I tell to mr. Azim that sometimes you just have to be polite and even if change room or what ask politely and talk sweet. Only after these words mr. Azim realises the way he was talking to me. And i felt so upset and i just gave back the phone to that ladies at reception and started to move towards my room without saying a single word to any of them and just went back room

Hi
As already informed by the call immeidately that we have not done any early checknin the oyo room persons fruadently entered as early check for booking id miqv1792, which is their mistake and we have requested the customer care person to cancel and refund but he did not listen to our request. You yourself has entered as early check in and we have not done any check in and not used any service of that hotel.
We have filled a complaint in the consumer forum of the fraud act by oyo.

Hello,

Booking id: htl8uylt99

My booking was prepaid. I paid whole amount 733 (378 deducted from acc rest from wallet) while booking.

At the time if checkin, reception person denied my check in and said he'd only accept bookings with cash payments and also do not accept booking with charges lesser than 800.

Now, its not my problem if oyo application shows lesser rate sometimes.

On that night there was very heavy rain in indore and i had lots of luggage with me.

There was absolutely no support given by hotel nor from oyo.

Then i booked another hotel on spot which was nearest, booking id: lfts9804, and spent my night.

I want my money back and some compensation for my whole struggle and troubles. It's all oyo fault because they don't communicate with hotels and set proper strict policies.

Thank you,
Shashank dahiya.

When i try to book a hotel room using a voucher code :yofsa5ygaeynwm. Provided by oyo i got a message that it is not valid. I had reported this issue through oyo facebook page yesterday morning and untill now i didnt get any response. So iam submitting this complaint to provide me a valid coupoun code. Hope that i will get a justice from this consumer complaints forum

Name : jijo m george
Mail: [protected]@gmai.com

To whomsoever concern,
This to make a note regarding your work process that is really very disgusting to share the experience regarding the last booking for jaipur.
The hotel is already closed long time back and you people have confirmed the booking and also taken the full payment. We get to know that you people cannot help and neither can do the payment refund that was your foolish mistake we are supposed to charged double amount the harassment my guest faced and we were on the phone from 2-3 hours and all of your employee kept us waiting on the phone and disconnected all the calls like this is how the system is working. That is really disappointing please forward me your higher dept number and email - id.
And also refund my full amount by today at least out of guilt and your fault accept that which you should have done yesterday itself but your employees they were ridiculous.
Suggestion - please keep updating your system and staff too that is really harassing for a guest to travel reach and find nothing is available at the venue and with that you people are not accepting your fault.

Hoping for a positive reply.

Thanks.

Hotel royal star, dimapur, nagaland did not allow to stay at their hotel after we have the booking conformation. Booking id is uczx9821 on 09.07.2019. They said they can't book that room at rs.700, which was actually rs.1500 according to them.

I hope you will do something so that no other travellers will face this kind of situation.

Thanks
Bhabesh
Contact. [protected]

I booked a room at oyo. Conference call with my friend who was at the way to shimla and it was done. It was a 10 min call and the operator booked the room but when the call got disconnected. I did not received any confirmation as was like previous bookings

Another guy named shiva picked the call and then said he donot have any record regarding our previous booking and asked me to book the room again. I did what he said. It was a nice experience with both the calls

But the 2nd call i made just to make them realise how it feels. But however it was my personal reason to cancel the booking.
But the 2nd operator said that they had not received any call from my end regarding my booking and kept on asking my booking id.

I have both the recordings and call details and i donot want to pay any cancellation fee. Till the time my issue will get resolved

My contact number is[protected]
When i asked them regarding their customer care or complaint helpline number, 2nd operator simply denied me. How can i have a booking if the first one did not confirmed me.

Dear sir/madam,
I shahsad abdullah had booked an oyo hotel named:
Oyo 1327 inchara hotel through oyo app. But when i got there at the reception they denied check in because of low fare given by oyo to them. I called the customer care and waited upto 2 hrs. At last the person at customer care said that they have resolved the issue and asked me to move on to the same hotel. Still the lady at the reception did not allow me to check-in. Then i called oyo rooms customer care and this lady at the reception and person at customer care had a very unprofessional quarrel between them. At last oyo customer care representative told me that they will issue refund. But when i checked my app it shows that oyo took all the money as cancellation fee. Its due to the fact that oyo doesn't pay enough money to hotels and as a result i was stuck in between them. I humbly request you to perform necessary action to at least get my money back.
Yours faithfully shahsad
Booking i'd:klcj4872

Booking id: ervw5742
I have booked a hotel of premium category with a review rating of 4.3 namely arya regency at kolkata after researching among various sites, i had booked 2 rooms for 4 adults, i'll be reaching kolkata on 11th at around 8.30 pm along with my family, today on[protected] i have received a message from oyo that my booking has been rescheduled for a silverkey property in not so premium location, and after that i had conversation with 2 callers for reallocation or for better arrangement, but all the time my call was kept on hold and no further response received from the other end.

I humbly request oyo authorities to look into the matter since i am traveling with family for medical treatment reasons and come up with a better accommodation option at premium location in between fortis ananda nagar and elgin road.

Anirban. [protected]@gmail.com is my email address, kindly revert back with fruitful solution.

Booking information :
11th august to 16th august
2 rooms, 4 occupant.

Hi i contacted oyo support regarding my hotel stay. it was not good experience . there was no room lock in my given room, no ac remote, bathroom shower water mixture not working. I have reported to oyo support & they told they will refund rs 300 oyo rupee in 24 to 48 hours as token of apology but many days have passed . I have not received rs 300 oyo rupee . I have contacted their support team but they always say it will be credited within 48 hours but still i have not received it & given time has been passed.Kindly credit rs 300 oyo rupee As Soon As Possible.