OYO Rooms Complaints & Reviews

I have visited the tara ji resort for staying there but reception manager told that they don't have any tie-up with oyo. I also complaint to oyo customer care they are not given any satisfactory answer and hold the call two times. Due to which i was suffered mentally and physically. So i will complaint this to consumer forum.

Regards
Laxman singh
[protected]

I have booked a room at hotel hotel blue mount (I'd vjno6058) in varanasi when i reached there to check in, i was denied check in citing issues of hotel with oyo. Same problems in aallahbad hotel (R inn i'd mlju8036)

Hotel receptionist said we are not following the amounts which mentioned in oyo site we charge higher amount if you want check in out you can talk to oyo customer care i talk to customers help desk but unfortunately not get proper resolution and i have to check in hotel given price not the amt mentioned by oyo no point to use oyo. I m frequently with oyo customer but now i have to think now before using oyo website..

Oyo management needed more focus now check with all hotels make strong agreement so that this people cannot refused from oyo side.

I have booked oyo 19455 summer palace, with bookingid: tnml0514 on 26.06.2019 for 6th to 8th july 2019 at amount of rs 2065.

I called the hotel on 1st july 2019 to confirm my booking, they told me that they have no any tie ups with oyo. They also suggested me to cancel the booking. Then i have cancelled the booking on the same day.

There after i called oyo many times, their executives intiated the refund all the time and told me to wait 7 to 14 days. But till date i have not get any refund.

I called them many times, they need all my details and all concerns every time and i have to wait on hold upto 30 minutes, after that one executive may answer call and also call dropped in between many time.

Now it's over 40 days, today, 10th august 2019 called them, they told me that refunded amount has been transfered to my phone pe account. But no any reflection on my transaction page. I called phone pe customer support team, they said that no any transaction has been done from oyo regarding my refund. Again i called oyo many times but they are not giving me the good response. They cut the line in between.

We pay the booking amount at the earliest to do a smmoth booking of hotels and to experience a better to best service from them, but in return they face us lots of terms and conditions... We faced lots of problems during our tour, only because of oyo.

Please give me a proper solution.

Regards

Roushan jahan
[protected]

Want the resolution for the below transactions as soon as possible.

1st booking : lszu8205 for rs 2572/- paid through credit card, same has been cancelled by oyo team due to your internal miscommunication with your hotel partner and you (Due to low tariff the hotel management denied checkin), the same has been refunded to my source account.

They (From oyo side) have booked the hotel again for the same date and the same hotel for rs-3600/- he committed me that the difference amount of rs - 1028/- also will get refunded once i checked in.[protected]=1028), since the issue is from oyo side.

For that am following up for the past 1 week to get the refund, whenever i call they put my call on hold for more than 20-25 mins then the call will get disconnected automatically.

No resolution has been give still.

My booking id number is dcaq6724 i am booked at crystal palms highway restaurant it gulbarga when go the lodge large staff says you are not allowed 😡 i am book the last month june xxii present date i have no refund this is ridiculous and i am go to the consumer customer forum when i call a customer care customer executive and customer supervisor told me that you can't call this number you contact our superior officer or i can't help you i am helpless

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Travel & vacationsoyo rooms denied check after pre payment also
Oyo rooms — denied check after pre payment also

1 review
Udaipur, udaipur, udaipur district, rajasthan, india
Deep06990 on aug 10, 2019
Mark as resolved

I have booked a room at hotel vinayak in udaipur and payment was done at the time of booking only. Now when i reached today to check in, i was denied check in citing issues of hotel with oyo.

Neither oyo nor hotel informed me earlier about the issue when payment was done. Now because of this i had to check in to another hotel with an higher charge because of instant check in.

Oyo has to refund me difference amount that i have to pay at the new hotel.
Kindly treat this as a notice which is to be given to service provider before 7 days before filing any consumer court suit.

Either oyo has to refund me 1638+ extra amount i paid to new hotel i. E.[protected]= 1722 to my account or else i would be left with no other option but to file a suit against oyo in consumer court

Registered mobile no. [protected]

I have booked a room at hotel vinayak in udaipur and payment was done at the time of booking only. Now when i reached today to check in, i was denied check in citing issues of hotel with oyo.

Neither oyo nor hotel informed me earlier about the issue when payment was done. Now because of this i had to check in to another hotel with an higher charge because of instant check in.

Oyo has to refund me difference amount that i have to pay at the new hotel.
Kindly treat this as a notice which is to be given to service provider before 7 days before filing any consumer court suit.

Either oyo has to refund me 1638+ extra amount i paid to new hotel i. E.[protected]= 1722 to my account or else i would be left with no other option but to file a suit against oyo in consumer court

I had booked hotel from 10th to 13th august in mathura booking no. Pvui7018.
As i want early check in and checked in at 8.30 am on 10th august hotal had taken inr 1400 as early check in charges but informed by oyo it should be 30% of earlier day tariff rate so amount should be approx inr 500 but property manager told inr 1400 and receipt not given to me. I had paid inr 1400 to hotel as i was helpless.

Called to oyo customer service but no responce...

I have book 15 rooms thru oyo and paid confirmation amount rs 3767 online. Hotel property is not accepted my booking thru oyo online. Hotel replied like they have a payment related issues with oyo. When i contacted oyo customer care number to refund my money because the hotel which you were booked is not accepting as such, oyo employee who attend and listening my issues he was sarcastic about my issues just imitate same like me. I have a...

I have booked a room with oyo with booking id zeck3987. Three rooms were booked for a day in 1929. We reached at 9 pm at hotel. On arrival when we asked for checkin hotel manager has denied to checkin with that amount and asked 1000 per room.
We called oyo 4 times everytime they talks and put me on hold for 15 min. Since it was too late in night and i was with family i have to 3000 for three rooms.

I want to escalate this issue and would like to fine oyo for this. This was not a expected behaviour from oyo.
Below is complete detail:
Booking id: zeck9387

Check-in - 9th aug'19

Check-out - 10th aug'19

Address - lahangpura-aurangabad rd, varanasi

View on map

Landmark - aurangabad chauraha

Total payment to be made - rs. 1929

Due to some issue my hotel didn't get confirmed and but amount got deducted, but after complaining i got email for refund but not yet received.

All customer care guys are fooling now and not transferring call to me to manager.

Now telling that's they won't do it...

I got email stating 7-14days will get refund now not even getting and neither my calls are attended.

Have attached the email for the proffs

Booking details: (Taken from oyo whatzup)
[8:53 am, 8/1/2019] oyo: dear jomson varghese, we look forward to host you for confirmed booking bltq2450 at oyo 12311 corporate square. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 1st aug, 12 pm onwards
Check-out: 4th aug till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 1 adult
Hotel name: corporate square
Address: nr29, dlf phase 3, gurgaon
Breakfast is not included. Book fresh and tasty food at great discounts. Click https://bit.ly/2DEJmlM to book instantly.
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=92967206&...⇄

*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid). Please don't carry outside food.
[8:55 am, 8/1/2019] oyo: dear jomson varghese, thanks for booking with us!

Reach your oyo: reach neelkanth hospital, continue straight for 450 meter and spot oyo on your left
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=92909636&...⇄
Hotel reception contact: [protected]

Please go through the following to ensure a hassle-free check-in:-
1) an original govt. Issued photo id (Passport/ aadhar card/ driving license/ voter id). Pan cards and soft copies are not allowed.
2) local ids are allowed in your hotel
3) unmarried couples are allowed in your hotel.

In case of any queries or issues during check-in and your stay, please go to oyo assist on the oyo app for instant resolution.https://www.oyorooms.com/assist?booking_id=92909636

Wish you a wonderful stay with us.

I was unable to check-in the hotel as the same booking was removed by oyo from oyo app. I called the hotel fellow, was also denied to check-in as they don't have the details of booking. It was my worst experience which i ever faced in my life. Oyo facilities were good initially but it getting worst day by day.

Please provide the refund amount of inr 1466 which i paid for the stay.

Booking id odin0146

I did a booking in oyo for mangalore and i was denied service later called up oyo rooms they told they will connect call to senior to shift my booking i was denied service there too later i contacted again the customer service agent told she will connect the call to senior and she connected my call to one customer like me.
I was so frustrated i cancelled the booking then followed up for refund till date i haven't got it and customer service is so poor they dont pick up call noe ping really frustrating and they gave me a wrong reference number that refund is initiated

I made a booking with oyo in natraj inn lucknow (Booking id: sdrz5340) for three nights (11th -14th july) and cancelled it on 8th july as it was promised to get full refund untill 10th july.
I was told that refund amount of inr 2797 has been initiated and the same will be credited back into the account used at the time of booking within 7-14 working days.
It has been more than a month now and still i did not get my refund.
I called oyo many times but didn't get any satisfactory answer from them when i insist to know the exact time for my refund to be credited into my account my call has been put on hold and after a long waiting it has been disconnected.
Only i can understand and tell that there's no one at oyo who is ready to help.

Hello. Today i made a family suite reservation from booking.com and got the confirmation number#[protected] and email. 2pm we 4 guest reached hotel and ask for check in and the lady there made us wait for 20 to 30 min at counter and at last we got to know that the family suite we booked is not even available and they gave us 2 stranded queen rooms and told us that in 30 mins they will gave us family suite. After 30 mins when reach reception and ask from that lady that did u guys try to make availability for me. And the answer i got was "we already assign u that 2 room whats wrong now. Family suite is not available at this moment so u have to stay in that 2 stranded queen rooms beside that we cant do anything. After when i ask why cant i cant the room i booked and i payed for. They made a call to there manager as they said mr. Azim. And gave me the phone and ask me talk to him. I hold the phone and say hi and first mr. Azim told me that we dont have family suite its booked already and you can stay in that 2 stranded queen rooms. And they way mr. Azim was talking made me felt like am i the one who did mistake or did wrong booking and they are doing me a favour and all. Being quiet and listening they way mr. Azim was talking to me made me lose my temper for a while and i talk back and answer to mr. Azim" 1 second mr. Azim they way u are talking it sounds like its my fault and u are scolding me. Is it my problem room was not fix or what so ever and mr. Azim reply no sir its not but i[censored] want family suite its without a/c we can give u that and u can stay there. My reply was"will u live in a room without a/c"? And they way mr. Azim u are talking to me so rude being a manager and dealing guest and customer's how a manager can talk like that. If a waiter or helper or agent ya maybe i can understand but how a manager can talk wth a guest like that. At the end my answer was to mr. Azim was " they way u said and tell the things no one can accept and specially your voice tune so rude. I tell to mr. Azim that sometimes you just have to be polite and even if change room or what ask politely and talk sweet. Only after these words mr. Azim realises the way he was talking to me. And i felt so upset and i just gave back the phone to that ladies at reception and started to move towards my room without saying a single word to any of them and just went back room

Hi
As already informed by the call immeidately that we have not done any early checknin the oyo room persons fruadently entered as early check for booking id miqv1792, which is their mistake and we have requested the customer care person to cancel and refund but he did not listen to our request. You yourself has entered as early check in and we have not done any check in and not used any service of that hotel.
We have filled a complaint in the consumer forum of the fraud act by oyo.

Hello,

Booking id: htl8uylt99

My booking was prepaid. I paid whole amount 733 (378 deducted from acc rest from wallet) while booking.

At the time if checkin, reception person denied my check in and said he'd only accept bookings with cash payments and also do not accept booking with charges lesser than 800.

Now, its not my problem if oyo application shows lesser rate sometimes.

On that night there was very heavy rain in indore and i had lots of luggage with me.

There was absolutely no support given by hotel nor from oyo.

Then i booked another hotel on spot which was nearest, booking id: lfts9804, and spent my night.

I want my money back and some compensation for my whole struggle and troubles. It's all oyo fault because they don't communicate with hotels and set proper strict policies.

Thank you,
Shashank dahiya.

When i try to book a hotel room using a voucher code :yofsa5ygaeynwm. Provided by oyo i got a message that it is not valid. I had reported this issue through oyo facebook page yesterday morning and untill now i didnt get any response. So iam submitting this complaint to provide me a valid coupoun code. Hope that i will get a justice from this consumer complaints forum

Name : jijo m george
Mail: [protected]@gmai.com

To whomsoever concern,
This to make a note regarding your work process that is really very disgusting to share the experience regarding the last booking for jaipur.
The hotel is already closed long time back and you people have confirmed the booking and also taken the full payment. We get to know that you people cannot help and neither can do the payment refund that was your foolish mistake we are supposed to charged double amount the harassment my guest faced and we were on the phone from 2-3 hours and all of your employee kept us waiting on the phone and disconnected all the calls like this is how the system is working. That is really disappointing please forward me your higher dept number and email - id.
And also refund my full amount by today at least out of guilt and your fault accept that which you should have done yesterday itself but your employees they were ridiculous.
Suggestion - please keep updating your system and staff too that is really harassing for a guest to travel reach and find nothing is available at the venue and with that you people are not accepting your fault.

Hoping for a positive reply.

Thanks.

Hotel royal star, dimapur, nagaland did not allow to stay at their hotel after we have the booking conformation. Booking id is uczx9821 on 09.07.2019. They said they can't book that room at rs.700, which was actually rs.1500 according to them.

I hope you will do something so that no other travellers will face this kind of situation.

Thanks
Bhabesh
Contact. [protected]