OYO Rooms Complaints & Reviews

Hi team,

Initially i asked oyo agent to book room for two days i. E. 17th and 18th august 2019. But agent booked my room for only one day for b coral hotel pondicherry. Property owner forceably made me to check out for one day itself. Then i called oyo support. Support team said me, it was mistake by their end. Room should have been booked for two days rather agent booked only for one day. If require you can check our recording...

Respected sir/mam,

I would like to tell you my experience with rk inn hotel, lucknow. I have a booking id thbo9743. I reached in hotel lobby after selecting the same hotel and completing the payment process.

Check-in experience-when i showed my reservation to fo personal he got furious and threatened us regarding the direct payment to oyo. He said as this is the first time mistake we have done, i. E. Payment...

Dear team,

This is really not to demotivate ur team at silvers key executive stay 24890 however to improve the service, quality and product this may help you.
I know i have chosen only 1000 bucks room to stay. But that doesn't mean you guys offer -
@no soap in bathroom.
@stinky floors with lot o[censored]sed plates, left over foods all around.
@washroom not cleaned at all.
@rusty shower gel containers...

I have booked a room with oyo app with my registered mobile no [protected] my booking i'd is MLDA1206 for the date of 19 August 2019 to 20 August 2019 in oyo flagship 053 Nagpur at the time of booking the amount shown 535 and i paid it after booking they told me to pay 254 more otherwise check-in will not be given and even not refund will ne initiate with cancellation. Please take action against this fraud by oyo...

I have booked a room in oyo 44577 behala inn, booking id: blnj6035. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid ₹791 by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They gave fake assurance to me that they will refund my money back. But unfortunately i have been...

My booking id xjuw5174, and a refund of 40% amount of total booking cost was committed on 24 july, 19 via email (Attached), only inr 500 processed, waiting for 1100 inr more. Already sent many tweets and emails but no response. Tried calling at cc but executive put calls on long hold n never come back.
Such a pathetic services oyo customer care provide us....

I have booked a room on 17/8/2019 @ oyo high castle peer muchalla panchkula near sec 20 @ rs 1050, after checking in toilet and bed sheets / covers were not clean, no tv connection, no wifi, no a/c running, water is coming out from the windows, reception was not opened till 8am, bf was not available till 10.30 am,, pls confirm is this kind of facility oyo is providing after charging so high and what oyo can do to cover the coat, pls confirm...

Today i have booked an hotel in hamirpur, my booking id was jniw2670 which is confirmed also.
But when i visited hotel they denied for check in and saying that we were discontinue with oyo.
And i was stucked in the middle of road at 8 o'clock there was no nearest hotel and there was heavy raining outside also i dont have any vehicle.
Then i approach your customer care but they were not able to help me. Instead they cancelled...

I had booked 8 rooms with 3 person occupancy, i had cancelled 3 rooms before 24 hours of check in. I called customer care multiple times they put my call on hold and disconnect it and there is no refunds initiated such a pathetic and worst customer service unprofessional people are kept in customer service.

I have call recordings and evidence if i am not getting refund i will take legal action against oyo for the harrassment...

I'm harsha vellandi, software employee from hyderabad.
I've visited kerala along with my wife.
I have booked an oyo room, details are oyo15412 using my mobile number [protected].
I paid the total amount of rupees 1298 using my debit card before reaching the destination.
After reaching the place, the oyorooms staff itself told us to check the room once and then check in because it was a very old building and entirely...

I have booked a room booking id: blnj6035 in kolkata. For my stay on dates 31st july 2019 to 1st august 2019. From my mobile app. And i have paid the money by my debit card through oyo application.

That after reaching there i found the hotel was under maintenance and there was no staffs so i called oyo customer assist. They assured me to refund my money back. But unfortunately i have been calling several times from 31st july...

Hotel staff pehle puchte h kitne me hotel book kiya uske baad kehte h itne km amount me kaise book kiya. Rooms available nhi h. Oyo se baat kr lo. I want oyo to take strict action against that hotel raj inn spot in 24681. And redund my amont.
Oyo waise hotel ko customer de rha h warna waisi location wali hotel koi v book ni krta. Fir v property staff ka aisa rubbish behavior. Intollerencable....

I was trying to book oyo 13308 hotel nest inn through online payment at oyo app, so first i call at the hotel and ask for availability, after that hotel staff ask me not to do online payment through oyo and told me that if you do online payment we will not allow you for check in, you have to pay at hotel only, since i am getting better deal at paying online and much discount by online payment i insist them to accept but hotel staff is saying...

Booked hotel Kyra in ahmedabad, later due to overbooking I got an option to choose hotel, which I selected hotel airport in, again they automatically selected hotel subway near sardarnagar, hansol. It was discussed with Raj Yadav, Guest experience manager and provided me some where around 400 refund. On checkin day, oyo hotel sunway in harol, ask to pay extra as its not right amount. It was pathetic, even after having call they asked me to...

Hi
My 1st booking id - svhe0825 (Hotel satkar oyo 48064)
2nd booking id - fgqe4926 (Hotel eden oyo 9424)

Date - 16/08/2019

I want to share my exprience with oyo rooms. They are pathetic and cheater. I had worst exprience with both above mentioned hotels. I have called customer care care but still no proper solution provided.
Sequence of the events:
1. I went at hotel satkar in rajapark...

I booked two rooms using oyo app. I paid the whole money in advance. When we went for the check-in we refused check-in as the hotel was already full. When we called oyo they were all negligent dindt gave another room also. So we had to book another rooms at 4 times the price. Since we were promised the rooms they are responsible for the extra money we had to give. I asked them to refund me 1600 i paid for the room also the extra i had to...

I booked oyo 7239 hotel aditya ranch iwith booking id twej021 on 3rd august 2019 but when i reached hotel aitya, i was told bluntly at the reception (Remember this hotel reception is at 5th floor and the lift was not working and at two floors staircase even light was not there) that the hotel does not have any tie up with oyo anymore and if you need a room in this hotel, you need to book afresh. Just remember i had reached the hotel at 8...

We booked a hotel room at mahabaleshwar about a month ago. When i reached there the hotel denied to give me a room saying the tarrif was less and i shouldn't have booked online. He asked me to pay full for a room. I tried speaking to oyo customer care for about three hours. We were sitting in the hotel lobby for 3 hours wet and hungry. Everytime oyo people cut the call in between.
Both o[censored]s got frustrated as we had already wasted...

Dear oyo team,

I had booked a room in oyo 22977 hotel alpine, kurukshetra on[protected], for which i have paid rs. 579 through online in advance (Before check in).

When my guest went to the hotel, front office team directly denied to provide the room and said they have discontinued the service with oyo. After that i called on your customer care team and they just wasted my 1 hr in just transferring the calls...

We had a tie-up with oyo in march 2018 but we had requested for a disconnection with oyo for the reasons that it is a completely unprofessional company. On 1st of april 2019 their audit team came to our resort & issued us a disconnection receipt but oyo is not removing us from it's website because of customers book us through their website with "pay at hotel option" when they call us we deny the booking because our contract is already over....