OYO Rooms Complaints & Reviews

Sir i am submitting some fraud is going on in oyo rooms. Whenever i booked hotel through oyo app after some time someone called me and saying he is from oyo and said i can provide 25% discount. I agreed he had my booking id and phone number already with him. He changed my booking id and after some time my hotel charges were paid by that person. Was asking him, i will pay through app. But he told me that you have to pay me directly by paytm/bhim/link. I paid him money through link link he sent. But next day i thought something fishy. I called customer care. [protected] (Oyo customer care) when person picked my call too much background noises were there. Again something fishy. I asked him are you customer care representative he said no and felt sorry for background noises. Then i conveyed my msg to that person. But then i searched customer care number from website it was [protected], i called and asked the person regarding that number. He said only this is the customer care number. I told him everything he noted down the number. But he told me money is paid he sent me. Confirmation mail.

Sir that guy afterwards told me that he is agent and he has database of oyo, goibibo, yatra. Whenever person book the hotel they get details and provide discounts.

But after 2 days hotel staff called me to reception and told me that now (Collect money from guest) is shown. But before it was showing money is paid. Then i again called customer care and he told money is paid. Same thing was conveyed.

At last. Some big fraud is going on some group has hacked oyo and managing all the booking and earning money from people.

Thanks
Sanjeeb kumar
[protected]

Hi, im getting restless on this issue, u need to understand how much im traumatized due to this issue, that im writing a complaint almost after 1 month after the issue happened. I had booked 2 rooms through oyo in a hotel called oyo ashirwad comforts, kalasa, karnataka 1week prior my stay. After reaching there they denied the check-in and asked me to pay triple amount and when i asked that they vl get the booking list and can cancel the rooms immediately after booking, the manager started abusing me and said do what ever u want, i wont give rooms, at which point he literally called me a # infront of my family and other staff over there.. And i had to shut my mouth and walk away as they started being more abusive. When i informed the same to oyo.. I was not given refund and they started calling me every day to ask what happened and i had to explain them more than 8 times and i understood they r not going to give myoney back and are going to waste my time and traumatize me by asking it for more times.. It hurts

Fraudulent Issue
Grievance Details Sir/madam I had booked a room for 15/06/19 from yo for property capital o cottage @ village naukauchiya tall nanital. On 14.06.19 I had received a call from property saying oyo doing overlooking and please contact the oyo for either cancellation or for alternate management so I called oyo and after keeping me on hold for 30 minute I had received that your booking is confirmed as they talked with property owner and your booking is confirmed. So 12 people(ladies and children)with 4 room booking had reached the property at 8pm but hotel people denied the check-in and they had to wait the outside at that odd time with children and ladies. Meanwhile I contacted the oyo customer care number and they did not provide me any resolution as they kept putting me on hold and after 10 minute disconnect the phone. After that I had put this on Twitter and then they responded after 1 hour meanwhile the people standing at hotel raised this issue to police and they shifted the people in other degraded hotel. Please take strict action against these companies who are just here to loot the money of consumers and revert.

Booked room online for check in on 04.08.2019 at Aurangabad but due to flood like situation in Nashik could not leave the city. All the schools were declared as closed and my train from Nashik to Aurangabad Janshatabdi was cancelled by Indian Railways. The situation was beyond control of human beings and therefore I cancelled my room requesting Oyo to refund the amount but my request was turned down. The snap is attached.

Hi,
This is Mano Prabha. We have booked a tourist package through OYO. The booking ID is TH-KFGI4844.

We have faced lot of issues. Below are the list.

While booking, the sales person alloted to us is Ms. Jeevika Sharma (mobile - [protected], email - jeevijasharma.[protected]@oyorooms.com).
The committed package is for Rs. 52500 which comprises breakfast and dinner in the hotel stay, hotel is Prazers resort, goa. Check in from Aug 12th 2019 morning 7.30 am and check out is on Aug 16th morning 10.30 am. Breakfast is from Aug 12th to 16th.dinner is from Aug 12th to 15th. Then the package includes all 5 days sight seeing with private vehicle for all 5 days. Sight seeing includes North goa, South goa, vascoda gama (includes naval aviation museum, arvalem waterfalls, corjuem fort and Cortalim jetty), champion Island with lunch and activities, mahavir wildlife sanctuary with jeep safari.

This is what is agreed and the sales person attended the calls and replied to messages then n there untill I paid the full amount.

After the full amount is paid, before the day of travel that is on Aug 11th morning around 11.30 am, I got call from Jeevika's mobile number but some other person, I think Anand apoke with me. Saying that they will not provide us dinner, instead they will refund us Rs. 5000 which is dinner cost. I agreed for that.

Then they asked new go ahead mail. I have received the mail, in which dinner was removed from inclusions but the amount was same as Rs. 52500.

I replied to the mail requesting to change the amount to Rs. 47500 which we have agreed. And asked about the refund too.

I have received another mail in another 1 minute itself in which amount got changed to Rs 47500. I replied go ahead to that mail checking only the amount.

But without informing me, Jeevika has removed the word naval aviation museum from day 4. This she didn't inform me. Since I asked to change only the amount and I have received mail in another 1 minute, I didn't check rest of the things because of the trust I have in OYO.

But, she cheated me. I never expected this kind of cheating from OYO.

And on Aug 11th night ariung 8.30 pm, I have received call from Jeevika saying that they won't provide dinner and also they won't refund the amount of Rs 5000 which was agreed earlier.

When I asked the reason, she said that they have booked one driver and in last minute the driver didn't come. So, they want to change the driver, which cost them additional. But that is not my problem right. I asked if any last minute changes I do in the agreed package, will oyo team will agree. I got the reply instantly as NO. Then how come you can cheat us in last minute that too before 1 hour of travel starts.

This issue was going side by side, but still the journey started.

I didn't receive the final voucher yet also I didn't receive the driver number also.

I was keep on calling Jeevika since she is the only contact person I know. But as usual she didn't pick up. I called to customer care and started raising the issue that I didn't receive final voucher and driver number. In parallel, I was messaging Jeevika on the refund issue too. Around 11 O clock I have received call from driver.

We have landed in goa airport on Aug 12th morning 6.30 am. Cab was there. We went to hotel.

Hotel people were saying that they didn't get information on early check in and breakfast on Aug 12th. I called to Jeevika. After half an hour she picked up when I called from different number. Then she said to hotel people about early check in and breakfast.

Hotel people allowed for early check in the after a waiting time of more than one hour in lobby with my child of 3 years, infant of 5 months and 2 senior citizens and other elderly people. But still they were saying they didn't get information on breakfast on Aug 12th. Again I keep on calling Jeevika, she didn't pick up the call at all. I tried reaching her till 10.30 am. Finally breakfast time got over. We didn't get breakfast as agreed.

Then rooms were really worst. We have changed 3 rooms. Not even a mirror is there in any of the rooms. Water is coming from the floor, water is not coming from bathroom pipes, buckets were broken, no filter was there in AC. Lot many problems were there in rooms too. Not at all satisfied with the hotel. We booked 3 rooms with 2 extra cots, but extra cots were not given. In the first day night only we got that too only one. Till last one more extra cot we didn't get at all.

Still we started 1st day sight seeing to north goa.

Kindly note, still I didn't receive my final voucher at all.

I keep on calling Jeevika and messaging her. Since she is not picking up the call or replying to messages, I started calling customer care.

Raising concerns for refund and requesting for final voucher. While day I was with phone talking to oyo customer care. Everytime some new people will pick up and I had to explain the entire issue again and again. Still I did.

While escalating to next level, a person called sajan came into picture on Aug 12th evening around 7.00 pm. He asked the whatsapp chat proofs with Jeevika regarding early check in, breakfast on Aug 12th and the refund. I have shared everything to sajan in his whatsapp number ([protected]). Also I have requested for final voucher too.

He told he will be resolving the issues soon. And asked to call to him in case of any issues we face in this trip.

Then Aug 13th from morning itself I have started chasing sajan requesting for voucher, refund and also ensured for rest of the 3 days trip.

Suddenly sajan called and told day 3 is leisure and that is how Jeevika has informed. I told that not even a single word is there in the iterenary as leisure. Because my very first requirement is all 5 days sightseeing only. He called me again and asked for new go ahead mail in which day 3 is mentioned as leisure. NOTE, This is happening in 2nd day of trip. on the fly, simply changing whatever has been agreed before. Then saying 2 days we can't go for south goa. I said only 2nd day is south goa 3rd day is different places and cab is agreed for all 5 days. I have refused to send go ahead for day 3 as leisure since that was not agreed. Then I have shared mails and chats with Jeevika Sharma on day 3 part to sajan. Later sajan confirmed that day 3 sightseeing is there with cab as agreed. After long conversation, I got that confirmed.

Then sajan told jeep safari is not included in package. Again the conversation started and shared chats from Jeevika regarding jeep safari. Then sajan confirmed that jeep safari is there.

I have requested for voucher with all details in that.

Then on Aug 13th evening, sajan called and said regarding the refund part that only Rs. 4500 can be refunded instead of Rs. 5000. Finally I agreed for that. And asked for confirmation mail. Sajan said he will send and also said the driver is different for tomorrow. But I didn't receive the confirmation mail regarding the refund or the voucher or the driver details.

Aug 13th night, I have messaged sajan also called to customer care for driver details since we need to start next day morning for sight seeing. Then in mid night, I have got the details after so much of calls.

3rd day, that is on Aug 14th we have started. Still I didn't receive refund confirmation mail not the voucher. While starting itself, the driver said the cab has booked only till 6 pm. But I was informed by Jeevika Sharma that cab will be available till 8 pm. Again I called sajan and said this. Then he spoke with cab and informed me that cab will be available till the time you complete sight seeing.

In thst day, as per the iterenary 3rd place was naval aviation museum. But driver said that it is not included. I again contacted sajan and said this. Only that time sajan said that in my final go ahead mail, it was not there. Then while checking my mail chains with Jeevika Sharma, I have identified that she as Removed that without my knowledge as I stated above in this mail.

I informed to sajan about this and said because of the trust I kept in oyo, I didn't read the entire mail everytime. Coz I have requested to change only the amount. From that time sajan stopped replying to me and stopped attending calls too.

Sajan told that till the time we were in this trip, I can contact him for anything. But after this he stopped responding. We were waiting in place 2, arvelem waterfalls and waiting for someone from oyo to help on this issue. But Noone. Calling to customer care. But everytime, one person is picking and I have to explain all these and I didn't get resolution. Then this issue remains unsolved. The driver was asking Rs. 2000 extra if we want to visit naval aviation museum, which was actually present in the iterenary. Then we didn't go at all.

Again I started requesting for voucher and refund confirmation mail through customer care. Finally I got the refund confirmation mail on Aug 14th for Rs. 4500. Then got voucher too.

But in voucher, for day 5, for jeep safari it was mentioned as direct payment basis. Then, I replied to the mail stating that jeep safari was already included in the package and in the go ahead mail there is nowhere mentioned as direct payment for jeep safari. I didn't get any reply mail.

I started chasing customer care and escalated to some senior person. Finally I got call from garima saying that she is my package relationship manager. I explained to her the same. No more calls from her again. I got call from Harshitha stating that she is also package relationship manager. Again I had explained the issue to her. Then called to customer care multiple times on that day to get the issue resolved. Pinged to sajan through whatsapp. But no reply.

Finally on day 4, that is on Aug 15th morning, I got call from Harshitha saying that jeep safari is included in the package.

On day 4, as per the iterenary, champions Island and Miramar beach were there. But the driver said that oyo has instructed to only drop and then pick up from that island trip and no other. This he told only on 4th day morning. Again I called to customer care, but couldn't catch any of my spoc.

Finally, without any resolution, half a day gone and we have started to champions Island that is champions hatch club. Even on that day, after so many calls to customer care only I have got the contact person's number.

There we were playing all games and finally went for banana ride in which myself, my sister, my husband and other couple went. After we fell down, from the boat, a person thrown the rope. My husband catches it and my sister was holding my husband's hand.

Suddenly the motor operator of the same boat has started the boat without noticing that my husband and sister were there. Boat hit on them and dragging to the middle of the sea crossing a cruise too. Both were shouting. But not even a single person from rescue team went.

After around 15 minutes, one guy went in jet ski and saved both of them. Whe crossing the cruise, a boat operator is taking video of them while drowning but didn't took a step to rescue.

If anything happened to any of the life, will oyo can replace the souls????

Such a bad security and rescue team. That day 2 life's were saved just because of God's grace.

We returned with hard hearted.

On day 5, that is on Aug 16th morning, till the time we start I didn't receive the contact person of mahavir wildlife sanctuary. I was keep on calling customer care. That time, I got call from Harshita who has confirmed about the jeep safari the day before. The same person this time just before we start said that government has stopped jeep safari due to rain. Even on that time I said I didn't see any such information. Anyway I will call after reaching there. We have already paid for that. If at all jeep safari is there, kindly arrange it.

After reaching there, the forest rangers said that jeep safari is there and it costs Rs. 1500. I called to customer care and asked to connect Harshitha, but she was not reachable. We were waiting for call back from her for 1 hour, but I didn't get any calls in that 1 hour. Again we missed that jeep safari and started back.

These many issues we faced after booking the package with oyo. Especially during the trip, On the fly so many changes were told which was not agreed and for everything I fought and got few thing, few other oyo has cheated.

Is this the service oyo is giving???
I see planned cheating in all these incidents. In the entire trip, I was on the call and didn't enjoy the trip.

OYO leads me into deep depression because of the above said incidents. And oyo is responsible for all these. If anything happens to me because of this depression, oyo is the only soul responsible.

Hope oyo will resolve this. If not, I am ready to go to any extent where I will get proper resolution.

If this is not the correct mail to raise the concern, please let me know the correct one.

This is in reference to my OYO booking(#BIKM9851) on 18 Aug'19. I booked the hotel from their app in sushant lok (collection o). There was electricity cutout, requested to wait however at 1 O'clock they denied me for accommodation and they were not in the condition to provide me room( waited for 1 hr). After that they suggested me to call OYO helpline, called for refund however OYO requested me to relocate to nearest OYO property and they shifted my booking to golf view collection O, the attendant at the shifted property was unprofessional and he refused to provide towels, room was filthy and there was no water bottle available, A/C was not working properly, TV was not working as set top box was not charged( out of balance), basic facilities were not there in the room. After few hours i checkout around 5:30 PM and not completed my stay. I have more then 20 bookings in OYO however never experience this type o[censored]nprofessional-ism from them. Tried to resolve my issue on their customer care however no response and kept me on hold for 20 min every time i called them, when i asked them to transfer the call to their escalation team, they put that on hold and after some time it automatically hangup, this happened more then 14 time when i tried again and again. Their helpline service is very pathetic and i have to explain the same issue to everyone( till date 15 times). When i get a chance to resolve my issue with the escalation team, i gave them full explanation in the email with all pictures however no action has been taken on this issue and i have no update for that.

Below are name of the escalation team members who assisted me and i sent them pictures and explanation:

1)Sudip_8068_FUS
2)JEETENDER _452941_TM
3)Megha _9000_ FUS

Requesting you to please resolve the issue so that i get my hard earned money back. Due to pathetic experience at OYO property i check out and shifted to FAB hotel and was charged Rs 1400/-, just because of them i was charged twice for a single stay.

Kindly request you to resolve the issue and update me.

Appreciate your prompt response.

Reagrds
Mani Yadav
[protected]
[protected]@gmail.com

I have occupied the room in blr1366 bannerghatta road, #6, 3rd cross rd, muthurayya swamy layout, hulimavu on 31st may 2019 ~ 10 pm. I paid the advance amount of rs 5499 and also room rent on 5th june 2019 for the month of jun’19. Due to health issues i vacated the room and left to my home town on 6th june 2019 itself after handing over the keys and informing my onsite stay supervisor – mr varun and mr sangamesh. I was told the refund will be issued by 15th july 2019. I have been following up with both varun and sangamesh regarding the refund amount. They had informed me about the mail being sent to ops team and refund team. But today on the conversation i was told by the customer service executive that i have to send the mail from the registered mail id stating that i have vacated the room.

It is really frustrating to note that the process is not clearly explained to us and now again it is starting over and again from scratch.

We have been talking to customer care executive sending messages, mails to customer care, varun, sangamesh and operations manager naveen.

None of them is responding to the calls/mails.

Can this mail be attended to on priority pls.

Regards
Vignesh

Hi, i was booking for a holiday package in ooty for 4d/3n through oyo official website :
https://www.oyorooms.com/total-holidays/country-81bc2d7a-506c-4727-acd0-3d514665...⇄

The website took me to the payment page and i completed my payment using my axis bank credit card. I got a confirmation email from oyo saying payment was successful along with the following details details of the transaction order id: th-dzpb8140 txn id: a922447b-0dd3-491c-b06c-a1fdd36356ce payment mode: cc i received an email from my bank as well confirming the transaction was successful. However when i contacted oyo support for my booking details, they said the booking never happened and i did not get any support from them to resolve the issue.

Please help me to get this issue resolved and issue a refund for this fraudulent transaction.

We stayed in oyo diplomat regency hotel dwarka delhi which was our 1st stay with oyo properties.
The booking got cancelled twice in a day... 1st time it was due to unavoidable circumstances sms received by oyo and the given similar upgraded options for which it was booked by oyo agent and cancelled again on arrival to hotel, not to forget the location of the hotel in google is wrongly mentioned. Staff rebooked room with same price and we checked in... Room : stinking washroom with loads of mosquitos. Checked out we where given surprise bill for food which was suppose to be included in the amount we paid at the point of check in. Overall a bad experience from oyo with cheating staff

Hello,

I have booked an oyo room for 18 aug 2019 - 19th aug 2019 at lataguri

My order was confirmed and i have paid the amount of 2518 online for 3rooms 9guests

When i went to the hotel, a board was hanging in the hotel gate that they don't allow oyo bookings.
I had few words with the hotel manager and he denied to check in because oyo don't pay there money since last 2months

Then i had a conversation with an oyo inexperienced guest executive, he allotted me another hotel

Then we went to another hotel

Even they denied check in due to low tarrif

So i had a fight with oyo assistance that he is making us fool and we were roaming here and there without any assurance that we'll get a room or not

So i asked for refund and they said they've innitiated my refund.
But that day i didn't received any mails
So i called them next day again.
And then they initiated my refund
Today i got only 1032 refund and when i'm trying to contact them since yesterday they are not answering

I've all the recordings proof
I can send it to you in mail

Hi,

I have booked oyo room on aug 3rd through oyo app. I prepaid the money while booking. When i reach the hotel for check-in, hotel rejected the booking and they stated like they are not accepting any oyo booking. I thought this is exceptional case and booked one near by hotel and paid the money online. But unfortunately same case happened there. They also rejected our check-in as we booked through oyo app.

Later i raised a complaint in oyo support. They took the complaint. However refund is not initiated till date. Whenever i called oyo, they are transferring the call to senior managers. Second team is collecting the information, putting a call on hold for a while and disconnecting the call. This happens thrice.
Every time i called oyo support i am just getting mails with below subject but issue persist.

Re: booking (Phzd5729) escalated
Re: booking (Xjgz1963) escalated
Re: booking (Kftv6973) escalated

Thanks

Oyo is completely a fraud app from my personal experience you guys cheated on me i won cupon code from google pay of oyo blue card membership and applied on purchase but they still deducted rs99 from my account and still oyo app saying complete your blue wizard membership, again i used that vipin code but this time oyo app accepted the cupon and rs. 1 deducted from my account but still my blue wizard membership is pending? What the # you guys doing.
Oyo worst app ever.

I have booked hotel (5-Aug to 8- Aug) through OYO Rooms and at the time of booking I confirmed whether they will provide me GST Invoice. They assured me that at the time of checkout they would have me GST Invoice. At the time of checkout (8-Aug) I asked about the GST Invoice then they forward the payment receipt and assured me that you will get the invoice by the afternoon. But they didn't forward by the evening. From then I escalated the issues multiple times through all the mode i.e call, chat, whatsup and mail. Every time they gave false statement and didn't provide me the GST Invoice. On 9th Aug they sent mail and asked to wait for 48-72 hours. And on 11th also they sent again mail after multiple follow up and said to wait for 48-72 hours again. On 14th they assured me on call again that you will get the Invoice by 16tg Aug however the no result by 16th Aug also. Every time they gave false St and when asked about to forward my call to senior they put my call on hold for 10-15 mins and then disconnected.
Also, they updated the status resolved on their APP.
I have attached few mail and chat for your reference.

Regards
Parveen Manchanda
[protected]

Dear sir
I booked one hotel for 2 nights on Aug 7/08/19 booking and pay 2 days charges Rs1819/- id is no AGKO5102 hotel name I suite at pune at the time of check in power supply not available in hotel after wait one hours power supply on and I check in hotel
After that I inter the room and on TV but TV showing no signals so I call hotel staff and hotel staff told me recharge not done and not possible today so you go any other hotel
After that I face lots of problems in hotel like TV problem wi fi not working room service very poor serv order 1 hour 40 mintus room very small etc so I call customer care and I told my problem Mr souvik chetergee and he replied me tomorrow oyo will replace the other hotel (case no[protected]
Today I am start calling from 4:30 to 9:30 but your representative not give me satisfy answer after that your one representative told me oyo replace your hotel at near by location so she booked kohinoor guest house (case no[protected]booking id no VXQS7328 and she told me you check in that hotel you can't pay any money at hotel oyo refund your money and oyo pay directly to kohinoor
But after check in kohinoor staff charge rs 1378/- and told if you not pay I can't give you room so you just told me what happen why I pay three days tariff to hotel I face lots of problems this visit so i request to you kindly refund my hotel terif ASAP otherwise I can't book oyo hotel texe time and suggest friends further
Awaiting your reply

Tarsem choudhary
Delhi

I booked a Room Through OYO Rooms mobile App on 17-Aug-19.My booking id : WMHG6970 and paid full amount of ₹1400 and received confirmation message also.But, When I reached the hotel they denied my check in and said that they didn’t have any collaboration with OYO.Then, i contacted customer care at that time they promised me to provide my entire amount as that was their mistake. But now they Conveyed that half of the amount will be given.Then I tried to enquire about this problem with OYO customer service but they are not taking any responsibility and instead of providing correct solution they are blaming me that I have not showed up at the hotel.So, please take this as my complaint against OYO Rooms and help me to get my 100% refund.please find my booking details below.

Dear Sir
We had booked our package with Total Holiday Packages Operation(International) as per mentioned Booking ID & feeling cheated as they are demanding more & more money after getting almost 90% payment.Not only this there are no body senior to listen our grievances.

On 14.8.19 due balance was 69000.00

On 16.8.19 due balance was 82375.00

On 19.8.19 due balance is 88000.00

I don't know what is your problem and why are you increasing cost of package on per day basis, as once amount was decided two months ago.

I visited your Gurugram office to meet executive to discuss the issue. But nobody was there to listen my concern and also you are not giving contact details of any senior officials.
This time writing to you keeping this in mind that you will consider said problem seriously & take necessary action to solve this issue.
Quick & prompt action in this regard is highly appreciable.

Sincerely your's

Sushil Pathak
[protected]

Hi, i have booked a oyo property hite sai baga in goa from Aug4th to 7th for 11members 4 rooms and paid advance of rs. 4200 change
But due to heavy rains some people got cancelled...
So i called oyo customer care and askd there is
a change we want to cancel that property and book for 5members will i get refund or not..

They said if i book other propertey for same dates for 5members i will get refund directly if not they should get approval from higher authorities... So we booked oyo for 5members for which there is no amount paid and have option to cancel till checkin.

After 1 or 2 days in news they said in goa there are floods and few people died so our whole plan got cancelled and i called oyo CC and askd them we want to cancel the book we are not booking new oyo property also please raise a reuqest and tell the SR no.

CC executive said that no need to raise request i[censored] cancel now you will get refund for sure to ur account within 7-14 days... For confirmation i called many time to oyo CUstomer care all agents said and assured that i will get refund n told me to wait... I waited more than 14 days... Today i.e., 19th August when i called for refund and becme serious they are saying there is no request raised and they said sorry and raised request today i.e., 19th August.

I have each and every recording where executive has clearely said theat il get refund no need of higher authority permission and already ticket has been raised... I have 3-4 executive recording... I[censored] want i can attach those recording and send you... As they said il get refund i have accepted for cancellation from customer care side not from my end... These are the proofs i have... I want my refund...

Hi team

I have booked yesterday the oyo room for my stay and made the payments.

Today i have received a text message stating booking cancellation and refund of amount and also issues facing by oyo in relation to refund.

We am using oyo for my business travels since last two months for coimbatore, ahemdabad and bangalore.

I am experiencing poor services since last week in terms of customer support.

My booking is getting cancelled without my knowledge and my call to customer supports are not satisfactory.

Can any professional person look into this and provide update.

As mentioned, the issues started since last week only but try to find out the resolution if possible before we consider other service providers.

Thank you.

Umesh.
Asc operations pvt ltd.
[protected].

I have booked a room on 11th august2019 for 2days for the clock tower hotel, pondy. I made full payment online.
At the time of check in, reception person said, there is no water and power, so asked me to go to some other room. I spoke to oyo customer care from there, and even i gave the phone to the reception. Finally with out any option, i asked oyo person to cancel, and been cancelled. After that i spoke to oyo customer care several times. Since the response is poor, with proper intimation, i have recorded all these conversations.
Even now nothing happened positively. I want solution for this.. If not, i will be forced to take legal action against oyo. If required, give an official mail id.. I will transfer all recordings.

T. Sundat
[protected]

Hi team,

Initially i asked oyo agent to book room for two days i. E. 17th and 18th august 2019. But agent booked my room for only one day for b coral hotel pondicherry. Property owner forceably made me to check out for one day itself. Then i called oyo support. Support team said me, it was mistake by their end. Room should have been booked for two days rather agent booked only for one day. If require you can check our recording conversation.

So i lodged complaint by calling oyo support again with case id 19395056 with regards to refund of money and agent agreed to refund money back. Till now i didn't receive any refund money to my account.

Please let us know when can i expect refund amount from your end.

Regards,
Chandan