OYO Rooms Complaints & Reviews

Address: Faridabad sector 7, Faridabad, Haryana, 121010

Today at 9:30 i call to oyo for booking room i clearly said that i want early check-in one of the executive who attend call said that you can get if property manager allow i said then asked him whether he allows me not, he talked to him and confirm my booking in hotel grace with condition of early check-in but when i reached there manager deny to gives me check-in and said we can’t allow u before 12 pm then again i called to oyo and talk to miss nimita (Guest manager) even she doesn’t help me and i was wait for 2 hour on road. It was disgusting experience with oyo and i told to my brother advocate about incident happen with me he suggesting me to file petition against oyo..

+1 photos

Sep 24, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Verified Support

Aug 24, 2019

OYO Rooms Customer Care's response Hi, We understand that no apology would be adequate to cover up the inconvenience caused to you. Our team addressed the concern highlighted by you with sheer diligence. Your valuable feedback has been registered with us and we'll certainly forward this to the relevant team. Do reach out to us for any assistance in the future.

Regards
Team OYO

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Address: Jodhpur, Rajasthan, 342001

Refund not given after cancellation of booking no ilgk2809 (11th may 2019) and alos2083 (31th july 2019). They don't even have send any refund message. Then we contact oyo customer care and then they asked me to file a complaint for not getting refund. That's why i have filled a complaint. This was all due to misunderstanding policies of oyo rooms. I request oyo rooms to please take action on this...

Sep 6, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response We are sorry for the inconvenience caused. Please allow us time to get the same checked.~VD

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From past few days i have been booking a room in delhi of date 3/08/2019 but as a talk to property manager he said that he won't allow check in due to low tarrif but why?. The offer that oyo give are just there to waste our time and make fun o[censored]s.
I complained it to customer care and what they do.. They just hold hu for 15 to more minutes then there customer executive handle us again hold us for 20 n more minutes as they talk to property manager but they never talk to them. And call get disconnected... I did this several times.. Them after they shifted my booking to another saying that we guarantee u that it won't happen again.. But when i again contacted to manager of hotel he denied my booking by saying low tarrif.. Then i agin waste my time calling customer executives.. Then the told me that they have talked to manger and he agreed.. So i agin called manger he still denies me saying that oyo person called me but he never said about giving room. I wsted three days in playing game of booking and canceling.. Low terrif and customer care..

+8 photos

Sep 30, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response We are sorry. Please allow us time to get the same checked.~VD

Aug 02, 2019

Updated by My Snapchat Life Now they send me same copy pasted reply.. Serious toh lete hi nu ha ye log.. Jb inki market down hogi tb.. I ll make video for all and post on fb.. Insta and youTube.

Verified Support

Aug 24, 2019

OYO Rooms Customer Care's response Our team attended the concern diligently and the needful has been communicated to you over mail. We assure you such instances will not take place again. Let us know for any other assistance. ~Avi

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B

[email protected]

from Shahabad, Haryana

Aug 2, 2019

@oyorooms

@riteshagar

@OYO4U
Worst customer support.
I haven't received my compensation amount as promised, 3 weeks over but no resolution
Booking No.: - KZAX9327

Reply

D

DipA Agnihootri (They/them)

Jul 24, 2022

Booked a room in Puducherry via Oyo the problem persists to low tariff issue and hotel manager asking us to call up the Oyo customer service.

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I have made booking through oyo on 03.07.2019 vide booking no nkfg4326 there was lot of problems regarding services in that hotel for which i called oyo several times and also made online complaint at the same time but no response next day again i called oyo and made complaint that time customercare person confirmed me that we will refund 500 in your wallet so that that can be used in your next booking but till today i have not received the amount every time they say they will make the refund but not doing

Sep 23, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

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Address: labour chowk, sector 58, Noida, Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh

Booking id: 17684
Place: oyolife nod596
Check in date: 11th june 2019
Check out date: 8th july 2019

I wasn't initially informed about the notice period so i gave the notice by email on 23rd june. Pg caretaker knew of my intentions to checkout on 8th july right from the time of check in.
The security deposit of rs. 7499 was supposed to be refunded within 15 days of checkout. I received an email on 19th july saying i wouldn't be given any refund because i didn't serve a notice. The customer care acknowledged receiving the notice by email.
Now on 27th july, i received an eviction notice saying i need to pay rs. 15116 more as occupancy charge. Checkout has already been acknowledged 3 times.
On 1st august, i received an email saying i need to pay rs. 22615 as rent due for the month of august.
The customer care doesn't respond to most of the calls and when they do, they ask me to write a new mail. The caretaker of the pg, mr. Sumit told me that it was not under his control and he was ready to do the necessary at his end. He has assured me that i will get a full refund but the customer care won't respond.

Sep 25, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response Dear Guest,

We are sorry for the experience you had. Please allow us time to get the same checked.

Regards
Team OYO

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response Hi Karan, we sincerely apologise for the trouble caused to you. Thank you for sharing the necessary information. Please allow us sometime to get this checked for you at the earliest.~mg

Verified Support

Aug 25, 2019

OYO Rooms Customer Care's response Hi Karan, our team looked into the concern and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.~myra

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Address: TECNIMONT HOUSE 504, CHINCHOLI BUNDER MALAD WEST, ........., Mumbai City, Maharashtra, 400064

We at tecnimont, mumbai had booked oyo 7150 metro view residency (Classic double) at malad -31st july to 1st aug @1460 for our staff mr. Hara prasad swain who is coming from malaysia. It was booked from our mumbai office (Mr. Nadeem [protected]). It was cancelled with the reason that our staff didn't attend the call which is really nuisance, as before cancellation it is must to call the person who has booked the hotel, as staff can't attend call when he is in flight (This small thing oyo's concern should understand in hotel business) how, he can cancel the booking like a layman. After this further booking done in oyo 22535 hotel orbit inn and it was really worst when we came to know that in midnight they told to our staff that this cancelled and they hv arranged booking in another hotel at goregaon for which staff had to arrange the transportation. This is really worst which has resulted big harassment in terms of metally, physically & financially and not at all acceptable. It is must to return all the charges with penalty on a/c of physical & mental harassment in midnight.

Sep 23, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

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Hi
I m sai i got a worst experience from oyo, i have booked a hotel room in hotel tap gold crest, and we got a confirmation from oyo, we reached hotel asper instruction, the guy in the table was so arrogant he said us like there is no rooms available there i was with mu family at that midnight, we said him we had a confirmation from oyo and he told us what should i do if we don’t t have rooms available here and was like telling us to get out indirectly, and i dont want to take chance again i went another hotel got one room and stayed there, after this i called to oyo customer care on of your executives spoke to me i explained my prblms to them they made me explain to different people more than 8 times, when ever i call them they will make me explain everything again and again and at last we got into a deal that he will refund 2000 as a compensation for me and ensured me they wont make me call them again, but today one of your executive named poonam has denied my compensation and she asked to me to go for further action, is this the service offered by a reputed company like oyo??
Once we reached hotel we got fooled again oyo officials fooled me once again
I am going to file a complaint in karnataka state consumer redressal forum and i will see through that
Thanks

Sep 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response Dear Guest,

We apologize for the upsetting experience. Kindly, help us with the booking ID/contact details so that we can assist you in a better way.

Regards
Team OYO

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Address: 781034

Oyo customer care do not help customers at all. they themselves decides and cancels listing of few properties even after customers have already booked before and then ensures that users will get any property in the same price but after everything, they say customer have to pay more after calling them continuously for 12hrs. they places the call and disconnects, the agents, the escalation team and the complaint team too. an agent even used abusive word and disconnects. I am calling since 24hrs now but no help at all

Aug 1, 2019

Complaint marked as Resolved

They did not take any step at all. They did not even contact me and marked it as resolved. NO RESOLUTION AT ALL

OYO Rooms customer support has been notified about the posted complaint.

Jul 31, 2019

Updated by Sanchayeeta Sarma In the morning I got a call from OYO name told was ANKUR,
He called me up to tell me some issues regarding my booking for OYO 17384 EASTERN GROOVE Dt 6th aug to 10th. When asked he replied, some time up issues and my booking should be reallocated to a different hotel. I asked him for few options, he gave some which did not fulfill my criteria. I then asked him for an availability at OYO 29004 ELGIN RETREAT, for the given dates. To which he said yes and my booking was confirmed. I even asked him about any additional tariff if I must pay as my previous booking was already booked and paid in advance. To which he replied I dont need to pay anything, as it is a problem from ur end and the booking will be confirmed. Later when I checked my booking status it was a different hotel (Hotel Nakshtra) I did tell him not to do this as it doesn't full fill my criteria.
While raising a concern about the wrong hotel booking I managed to see the booking for Hotel Nakshtra got cancelled and a fresh booking was made for OYO 29004 ELGIN RETREAT. To which I have to make a payment of 5202 again.

My point is I didn't cancel any booking, I paid for the booking I did. All sorted and done. I will get a call from ur incompetent staff following a problem from your side not mine, modify my booking with the options I didn't choose and then cancel it according to his will also ask payment from me for the booking I didn't do, and to get a resolution I will have to spend an entire day to talk to ur representative and get it resolved. What's the point in booking with OYO and getting in a fuss.

Anyway I also had a talk with Ruchika one o[censored]r other representative who said and will resolve the above issue and get back to me with an confirmation email within 30mins which is still pending. I seriously need a resolution for this matter asap.
And i[censored] guys need extra charge for such following issues please mention in ur app with a disclaimer. This sort of fuss is highly unprofessional. Please look into this matter asap.

P.S
And please do me a favor don't ask ANKUR or such representatives to call customers and harass them when they are confused themselves. And seriously have no clue of what they are doing.

Jul 31, 2019

Updated by Sanchayeeta Sarma Please check the screenshots. I have called oyo the entire day.

Aug 01, 2019

Updated by Sanchayeeta Sarma They did not even bother to contact me or do anything about it and resolved my query. THEY ARE FRAUDS LOOTING EVERYONE

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response Dear Guest,

We apologize for the upsetting experience. Kindly, help us with the booking ID/contact details so that we can assist you in a better way.

Regards
Team OYO

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Hi Team,

My name is shubhendu Sahoo, Booking ID MTQW5041.
I booked a hotel "Hotel Mohan Regency" on 25th July for 8 rooms 23 people from 22nd Aug to 26th Aug.
I have paid Rs.8566 on advance.
Today on 31st July. I called oyo customer care regarding cancellation policy, as due to some family issue I need to cancel the booking. When I talked with the customer care they said your full amount will be get refunded on your respective account. As there is no cancellation charges for this hotel till 21st August 12pm. Even when I booked the hotel it was also written the same regarding cancellation policy.
Then I requested him to cancel the booking on behalf of me as the full amount will get refunded.
But when he cancelled I received only Rs 3491. Rest amount Rs.5075 got deducted due to cancellation charges.
May I know why this happened ?
First your customer team told me there won't be cancellation charges then suddenly they deducted my amount.
If they would have provide me correct information then obviously I won't be cancelling the booking. For your wrong information and wrong commitment by your agent my money got wasted. Even I have asked him twice before cancelling.
But he told me no need to worry sir your full amount will get refunded.
Now when I called again your customer care, they said they can't help me out.
What kind of business you all are running. You all are playing with customer.
Look into it on priority as this happened due to your staff wrong information. If earlier he would have told me everything correctly then this would not not be happened.
This really disgusting.
Regards
Shubhendu Sahoo
[protected]

Sep 7, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

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Address: Chail, Himachal pardesh, 173217

We have booked rooms for 4 pax and we went there but Manager of oyo hotel panorma property id is 9673 chail himachal pardesh denied us to check in and he was drunk tried to harash women was with us
And he even threatned us to kill because oyo's standard is like this they are fraud and getting extra money than what they shows in thier app

Need to take action ASAP.

+1 photos

+1 videos

Oct 21, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response Dear Guest,

We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.

Regards,
Team OYO

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Address: Near Argora Chowk. Ranchi, Ranchi, Jharkhand, 834002

Please note that i had booked 5 rooms but 1 room was not given to me by the hotel. Till now i have made 8-10 phone calls, 6-7 mails but not received revert. It absolutely appears from the action taken by oyo management that they with malafide and they do not want to refund my money.

It a case of cheating and fraud by oyo managements.

Ref: booking (Yoax7549) escalated.
Dear customersupport,

Booking no.: - yoax7549
Oyo rooms name oyo 35610 hotel shayabong
Hotel profile http://crs.oyorooms.com/admin/hotels/53641
Booking id yoax7549
User profile http://crs.oyorooms.com/admin/user_profiles/36360718

Name of associate
Issue category payments and refunds
Issue sub-category status of refund
Notes guest want to refund his amount

Email id: dusyant. [protected]@adityabirla.com

Sep 1, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

OYO Rooms Customer Care's response We are sorry for the experience you had. Please allow us time to get the same checked.~VD

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I uday joshi booked hotel in agra via oyo on 9th jiulu 2019 for 2 days, 21st july to 23rd july. Booking id was mlyp6849. I paid rs1587 via card. When i reached hotel on 21st in the morning at 6:30am, they told check-in time is after 12pm. I cam after 12pm then they told we don't accept oyo booking and can not give room and asked me to talk with oyo. Now my question is why customer has to suffer when there is issue between hotel and oyo. Why hotels are shown in the oyo website who does not accept booking done via oyo. Then i call oyo cust care, they booked another hotel laxman resort (Oyo22293) with booking id ghxw5806. Again i paid cash on reception rs 1927/. I just got msg that my previous booking is cancelled as i did not check-in??. No msg about refund of rs 1587/-. Only verbel intimation that we will do the needful... But when... Requesting you to please refund the amount against my booking mlyp6849.
Hope i will get response if really you want to provide good service.

Sep 10, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

OYO Rooms Customer Care's response Hi Guest,

We are extremely sorry for any inconvenience that you had to go through. We do not want to let our customers go unsatisfied. We will get this checked for you from our end. In the meantime, kindly allow us some time so that our relevant team can work on your resolution.

Regards,
Team OYO

Verified Support

Aug 02, 2019

OYO Rooms Customer Care's response We worked on the concern raised and have sent you the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you!

Regards,
Team OYO

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I booked two rooms at oyo 22039 hotel bkc grand in mumbai through your customer care. You advised me to pay rs 10822.00 in advance otherwise my booking will be cancelled. I therefore made the payment in advance and went to hotel for check in. But the hotel authority denied getting me check in rather harass me as i paid the payment to oyo. At the time validity period of my mobile no [protected] which is registered at oyo was expired and contacted oyo customer care[protected] from different mobile no (Of hotel authority). And explained the matter to you and asked them to cancel the booking with full refund. Afterward i recharged my mobile and again contacted your customer care[protected]. They assured me to refund full amount rs 10822. However i have not received the amount till date. Screenshot of my booking is attached for your information. Please solve the matter at the earliest otherwise i will have to bring the matter to pmo as i donot know your controlling authority.
All the booking records are not seen at my app. This is not fair. Please explain why you have deleted some of them.
You are also requested not to harass customer such way. Please solve the matter in between you and hotel authority and then go for booking. I also request you to reject hotel bkc grand as they took the opportunity of my helpless situation and bound me to make payment again for lodging at their hotel. Behaviour of the hotel authority is also not fair.
For urgent action
Sanjoy bora
[protected]

+1 photos

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

OYO Rooms Customer Care's response We are sorry for the experience you had. Please allow us time to get the same checked.~VD

Aug 02, 2019

Updated by Sonjoy Bora I submitted screenshots of phone calls on day before yesterday as requested by OYO. But still not refunded my money as mentioned in my two complaint. You are requested to expedite the process of refund otherwise I have to write to PMO also.

Aug 03, 2019

Updated by Sonjoy Bora status is not received

Aug 05, 2019

Updated by Sonjoy Bora Status is not received till date

Aug 05, 2019

Updated by Sonjoy Bora Should I attach my bank statement for authentication /

Aug 08, 2019

Updated by Sonjoy Bora Till date I have neither getting any information nor any communication ? This is for your necessary action please.

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Address: Tri Nagar, 110035

I was told that i'll get the gst invoice post to check out, even i called up many times at customer care and had a word with sneha and ishan (Executive) along with shipra and vivek (Escalation team) they also confirmed that gst details has been updated and will send you the gst invoice but i have received the normal one/with my company gst details.

Earlier they had committed me that i'll get the same post checkout, and had a call recording as well, now they are denying to send the gst invoice.

OYO Rooms customer support has been notified about the posted complaint.

Jul 31, 2019

Updated by Bhupesh Girotra My Booking( QPAS7910 )

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Verified Support

Sep 03, 2019

OYO Rooms Customer Care's response Hi, Please be informed that hotel having tariff below INR 999 are exempted from providing GST invoice. Appreciate your understanding.

Regards
Team OYO

Sep 12, 2019

Updated by Bhupesh Girotra You did not getting my point, i had mentioned that i had a call records where Oyo representative has committed me that i'll get the GST invoice.

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I have booked 12 rooms for 36 guest in hotel satyam regency chamba through oyo and paid amount rs 10815.00 as advance. Bookig date was 21.5.2019 to 23.5.2019.

When i reached to hotel they said there is no any tie up with oyo so the booking is cancelled by your side.

From 21.5.2019 i have been requested around 30-40 times for refund but always i assured by your team refund will received with. 7 to 14 days.
Now it is around 3 month passed but i didn't received my refund. Please see the matter and make arrangement to refund my money immediately.
Thanks

Sep 15, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

OYO Rooms Customer Care's response Hi Guest,

We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better.

Regards,
Team OYO

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Sir,
I booked two deluxe rooms at oyo 30100 lucky guest house 15/7/2019 to 17/7/2019, amritsar with total amount rs 3486. On day before i received one phone call from you and requested me to cancel or pay more for the booking as the hotel authority complained you that they can’t accept such amount for two deluxe rooms. I had no other way on that day as i was roming in delhi for site seen but to pay again rs 4495 which against two classic rooms only. You took the opportunity of my helpless situation and booked two classic rooms instead of two deluxe rooms which were much more than amount of two deluxe rooms.

I therefore request you to refund the amount of rs 3486 of previous booking and difference of amount which you have unfairly billed against two classic rooms which is much more than that of two deluxe rooms at the earliest before sending the matter to higher authority.

Screen shot of the bookings is attached herewith for your scrutiny.

It is my humble request that before booking please settle your matter in between you and your authorized hotels so that customer can avoid such harassment.

Thanking you

Yours faithfully

Sanjoy bora

[protected]

+2 photos

Aug 2, 2019

Complaint marked as Resolved

I booked two deluxe rooms at OYO 30100 Lucky guest house, Amritsar with total amount Rs 3486. On day before I received one phone call from you and requested me to cancel or pay more for the booking as the hotel authority complained you that they can’t accept such amount for two deluxe rooms. I had no other way on that day as I was roming in delhi for site seen but to pay again Rs 4495 which against two classic rooms only. You took the opportunity of my helpless situation and booked two classic rooms instead of two deluxe rooms which were much more than amount of two deluxe rooms. I therefore request you to refund the amount of Rs 3486 of previous booking and difference of amount which you have unfairly billed against two classic rooms which is much more than that of two deluxe rooms at the earliest before sending the matter to higher authority. Screen shot of the bookings is attached herewith for your scrutiny. It is my humble request that before booking please settle your matter in between you and your authorised hotels so that customer can avoid such harassment.

OYO Rooms customer support has been notified about the posted complaint.

Aug 02, 2019

Updated by Sonjoy Bora I am not receiving any status of refund.Though I have submitted all the required documents desired by them(OYO)

Aug 03, 2019

Updated by Sonjoy Bora Received neither status of complain nor any phone call from OYO

Aug 05, 2019

Updated by Sonjoy Bora No response received OYO

Aug 05, 2019

Updated by Sonjoy Bora Should I attach my bank statements

Aug 08, 2019

Updated by Sonjoy Bora Regarding the matter, I have neither getting any information nor any communication from their end till date? This is for your necessary action please.

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Address: PDN Imperial, Padmabati Vihar, Near Damana , Bhubaneswar, Khordha, Odisha, 751021

Hi,
Recently oyo has started his business in my apartement, pdn imperial, padmabati vihar, bhubaneswar odisa-751021.
We are 2 family stays here and rest 4 rooms (3 bhk divided in 12 rooms) allotted to oyo.
This is very far from the main road and in a residential area with a trust operating with the same colony. Members are trying their best to move the oyo from their residential area as this may disturb their day to day activities.
I discussed with builder as well, but he said it's his room and he can do anything there. I suggested keep it for rent but to oyo, it should not be.
So please help to move oyo from the colony.

Aug 31, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

OYO Rooms Customer Care's response Hi Guest,

We are extremely sorry for any inconvenience that you had to go through. We do not want to cause any disturbance or problem to people near our properties. We will get this checked for you from our end. In the meantime, kindly allow us some time so that our relevant team can work on your resolution.

Regards,
Team OYO

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My booking id was rywd9826. I had booked a stay at hotel krishna viabhava at banaglore from 26th to 29th july usihng oyo rooms. The room had not advertised that it will be full of cockraoches. Unfortuanetly unaware of this i booked and paid for the 3 nights upfront. I stayed there one night and found all these cockroaches and informed oyo on 27th morning about the same. On doing so, they said you can either shift to another room or you can do an early check out as well. Whichever you prefer. Not wanting to risk the hygeine standards of the hotel anymore, i chose to checkout. Now that i have chcekd out on 27th instead of 29th, and hence when i am requesting for 2 nights stay refund. First on the property i was told dont worry it will be done, then on calling repdeatly for five days i was told you will only get for one night and now i am being told that you should have stayed, we told you to stay so we will not give you a refund now.

+5 photos

Oct 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Nov 05, 2019

Updated by Rishabh011283 They just marked it resolved without contacting or solving the issue

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So this is my second complaint regarding the same issue that was published on this forum on 7th July and as I said earlier, the money to be refunded almost 2 months back by now (booked on 23rd May) is yet to be received, I sent them mail, had a talk with their support assistant, raised a complaint here before. BUT WHY IS THAT I AM STILL STRUGGLING TO CLAIM MY OWN MONEY
Oyo definitely is a fraudster, their such a negligent behaviour shows their concern for the customers, cheap trick to fraud people.
Given are the proofs of the previous claims by Oyo
Literally, just false claims to extend their way into not paying my money.

+7 photos

Sep 9, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

OYO Rooms Customer Care's response Hi Guest,

We are truly regretful about your experience. We will get this checked with our dedicated team who will connect with you for your assistance. In the meantime, your patience would be highly appreciated.

Regards,
Team OYO

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Address: Hotel comfort stay located near 42-43 rapid metro station Gurgaon, Gurgaon, Haryana

Oyo room is very irresponsible and a pathetic service.

We booked a hotel in gurugram hotel comfort stay near sector 42-43 metro station and when we reach the hotel they say due to less rates they can’t give us the room, they denied to give us the room.. And say you have to pay more money rather then booking amount.. But why i can pay extra.. If the amount shows Rs. 680 they said you have to pay 889..this is so drastically when I heared that.. This is my first experience and it was so pathetic for me..

+2 photos

Sep 6, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

OYO Rooms Customer Care's response We are sorry. Please allow us time to get the same checked.~VD

Verified Support

Aug 01, 2019

OYO Rooms Customer Care's response our team is trying to connect with you for the raised concerned, but we are unable to connect. Please share a feasible time or an alternate number for the same. ~Dk

OYO Rooms Complaints & Reviews

File a complaint to OYO Rooms

OYO Rooms reviews & complaints page 198

fake commitment and false information

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refund not given after cancellation of oyo rooms

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low tariff issue

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complaint made but not resolved

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oyolife refund of security deposit and checkout process

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extreme harassment - financially, mentally, physically

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denying of confirmed room saying there is no room

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booking cancelled by oyo

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wrong information provided by oyo customer service

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manager threatened to us

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cheating & fraud

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refund not initiated against hotel booking mlyp 6849

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refund 2

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gst invoice require and pathetic customer support

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refund of room booking amount

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refund of booking cancellation and access payment.

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started using an apartment where family stays and it's not far from the main road

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non refunding money for room full of cockroaches

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amount not yet refunded (booking id: gxvq2968)

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complaining about irresponsible behaviour & charged extra money

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