OYO Rooms Complaints & Reviews

Hi team,
Very disappointed with oyo. Can anyone help?
My brother booked oyo room since he had written exam in kolkatta. The hotel charged extra money, the actual amount to be paid was 5649 inr and said oyo team has no communication with hotel staff.

This is bizzare. Please investigate and take appropriate action. I need my money back.
Details are mentioned below:

Name - parvej ahmed
Check in: 3rd august
Check out : 4th august
Moram, nh116, haldia, haldia
Landmark - city centre bus stop

Regards
Rianka
Email: [protected]@gmail.com
Contact: [protected]

I have booked a hotel at new delhi through oyo rooms. I have booked the room for 2 days at a price of rs 1543/- without food. Later, received a message from oyo to confirm the booking by giving a missed call from my registered mobile no. I have confirmed the same and received a confirmation mail from oyo with the details of the hotel and the total amount i need to pay at hotel. (I. E rs. 1543/-)

On the day of check in, i called oyo (Number mentioned on confirmation mail from oyo) to inform about my check in time and received confirmation again from their end.

Now after a hectic day and long journey, when i reached hotel for check in, surprisingly the receptionist of the hotel told me that, they are not connected with oyo and i need to pay rs. 3000/- for the same booking which i have made earlier at rs 1543/-

I called oyo to fix the issue and repeatedly told them to resolve this. But even after holding the phone for a long time near about an hour, the phone got disconnected. I called up again, another executive picked up the phone and again i narrated the event and after wasting long time to make them understand the issue, the phone got disconnected. I waited there at the reception of the hotel and wasted time to call oyo for near about 2 hours. Finally i paid the amount of rs 3000/- to stay.

I need refund of the excess money (I. E.[protected] = 1457) which i have paid.

I am attaching the snap of the confirmation mail & the copy of the bill which i paid during the stay at hotel.

Yesterday i booked oyo room with my number and the booking id is prd6073 as i pay the amount online.
And at the hotel they denied to provide me service as they said they are not accepting online payment guest.
After that i tried to contact to oyo services on whatsapp but they didi not gat back to me as i have urgency i cancelled that one and book another one
But i did not get refund i received one mail in which 0 refund mentioned.
I want my refund

It's my third visit in same hotel, but all time disappointed, during 1st visit electrical short circuit, second visit no ac no gyser, at last. Third visit same problem ac is not working at night, n gyser totally shut down, add at gorkhpur tulip inn, respond from manager very much negative. Secondly continue call at oyo on customer care, they making false promises, no attend till now, hotel rating is just eye wash buisness.

Booking id - qruv5974 for 10052 pune with prepaid booking. Hotel denied checkin called up oyo customer support from 7:30 pm to 11.30 pm without any resolution. No call back made 70 calls. No resolution. No refund even now booking is showing as confirmed.
Second booking done same issue confirmed and prepaid booking. Property denied. Check in due to issue with oyo booking id hckf2509 oyo 19315. No refund received
I spent on two hotels no money refunded neither no rooms provided.
Need refund plus action on oyo and it’s management for deficiency in services.

I've been told to pay the early morning charges because as per their time it was 5:59 & as per the hotel's & my time it was above 6:02. For a room of 881 they're asking me to pay extra 1332. Is this some kind of joke they do to people? I even checked out early but they don't care. I've called them for assistance and that's the answer i recieved from them. I even paid the 30% charges of theirs for early morning access. I've been their customer since 3-4 years & i use the app regularly i know about the rules so i won't make such a blunder knowingly.

What the hell this company. 3rd grade comapny. Will not last too long. They should end up in jail.
Did you ever refunded any one's money?
My registered mobile no in oyo:[protected]

Room booked on 2nd august. Reached hotel., no rooms available. Again they shifted to other hotel, the hotel denies to check in as oyo never informed them.
Again i booked in other hotel (Khandagiri guest house), money deducted from account, but the hotel itself says no rooms available, even the hotel denied oyo that no rooms available.

This is a 3rd grade company. And oyo is not now taking any responsibility from their side to sort out the problem and refund the money. Not sure if oyo owns this hotels. Oyo management donot have enough guts to talk with the hotel and take care. Just we need to lodge a police complaint, with legal notice to this company.
If you call the customer care forwarding call to their senior takes 30 mins and again call gets disconnected.
My email id :[protected]@gmail.com
Mobile no:[protected]

I made booking on 22nd june, my booking id is sqgt0197,
Where hotel denied check in as they were not accepting any booking through oyo,
This incident took my 3-4 hrs and made situation worst,
Now its been around 2 months you oyo is not able to process my refund,
Whenever i call them they either put my call on hold and disconnect it or they just forward me a formal mail.
Attachment clearly shows the refundable amount but it has not yet processed on 75 rs i have received yet.

I made a booking in uduppi, the hotel name is kulaya the nest. The payment is transferred rs 1772/-. We are reached the hotel, then the hotel boy told me, rooms are full. We are waiting last one hour. We made many calls for the customer care. They are not solving my issues. Total 4 members and 2 rooms booked. So, kindly solve my issues or cancel the booking and repayment the amount to my account

Regards
Renjith

I had booked a couple friendly oyo room. Before checking into the hotel, i got a message citing that my booking has been upgraded. When i clicked on the link, i found that i have been shifted to a nearby oyo hotel. When i went there, i was denird check in on the ground that the hotel was not couple friendly. However, in the oyo app, the hotel was mentiomed a couple friendly. I contacted oyo assist but they just kept me waiting. Finally i had to book another hotel. This was the most pathetic experience of my life

I am at pondicherry now on[protected]. I was booked a hotel via oyo at pondicherry and also paid amount through oyo app. Hotel name is hotel auro. When i reached at hotel then they said we don't have any rooms right now. Then said plz cancil the booking. I contacted with customer care. And oyo manager said to me we will refund your amount and said sorry for your inconvenies. Then after some time once again i booked another hotel via oyo. When i reached at property then they are sorry rooms are not available. I call to customer care. They said we have arrange a call for your complaint. You will get a call from oyo as soon. I wait 2 hours for calls. But i didn't get any call after then hotel manager said to me just give 1300 rs we will arrange a room here and cancel your booking. I don't have any option. And i have booked a room manually. With rs 1300 rs.. Hotel name is puduvai inn guest house. After all i don't believe in oyo. You should change your motto.. Only 50% covered by oyo. I hate you oyo.

Hi

Vishal_451430 _tm

Where it was written, please tell.
As you confirmed on call i will get 499 in my account which was initiated on 21 july and 300 in oyo wallet.

Why you are making fool, don't play smart and take confirmation on call. Please listen this recording what you said and what you mentioned in this mail.

I will file a case against you mr vishal and oyo. You are just playing feelings of customers and doing totally harassment

Worst services
Worst customer support.
Totally harassment

@oyorooms

I m staying in hotel narayan oyo bhopal..
And here is worst experience.. No water supply, no mattress, no knowledgeable person who can take my booking id in system.. They are booking for complimantry breakfast but not providing.. U have to fight for your breakfast u have paid for..
Going washroom but waiting for water so i can wash #..
And oyo... They are promising to deliver best and charging good money for all this # services...
Its request kindly take a step to make them realize they are fooling consumers..

In line with above mentioned subject i had made booking twice with oyo app and booked room in mumbai with rates (Rs 366 and rs.373)

While checkin at respective hotels i. E. Hotel raj inn and hotel amana suites they denied me for check in as they said we don't provide rooms at lower rates

They also said that oyo is not paying them money for bookings for amount in range of 6 to 7 lacs and that's why they have requested to delist their hotel names.

As i hotel denied me for check in i contacted oyo customer care but they are also fraud they listen to our complaint and hold it for half an hour and cuts phone by saying we haven't received any response form customer

Oyo is offering rooms at very lower rates and customer face issues while check in as hotel says we do not provide for lower rates.

For booking id kqlp1569 they have refunded me less amount

And from both hotel stays i want complete refund as i was not stayed there.

Gcbf9543 for this id i have requested or begged in front of them and checked out early as hotel was not upto expectations.

Placed an online order for dinner tonight but the kitchen of the hotel i'm staying was not informed about the order and even after calling your customer care executive my issue was not resolved and even they denied to give me my choice food. Really horrible experience. Actually i booked oyo 10209 avs sweet magic for 4 days from 1st aug'19 to 5thaug'19 way back in the month of june'19. But when i reached the hotel they denied me occupancy.in a haste oyo put me up in this hotel which is a real horrible place to put up. The entry way is flooded with overflowing drain water. Service is very bad. Room tv plays only telgu channels. Now no food even after ordering in time.

Sir i gave a call to the hotel reception 2hrs before check - in to know about my booking, the property manager said he won't allow me to check in at this amount and i need to pay more. The booking amount oyo told me was 1192 n he was asking for 1750 in starting then 1650. So i talked to arnab on oyo assist he told me that the tarrif amount was high at that hotel so he added the remaining amount complimentary, so i reached to the hotel where i got to knw that the complimentary amount added is 283 less then the minimum required amount. I talked again to arnab n 3 more executives regarding this on which some said that the are adiing the remaining 283 rs to get my booking confirmed while one told me that it's not getting possible soo he is shifting me to a nearby oyo, they all putted my call on hold which was aborted later on. Then after waiting for 1 long hr being helpless i paid 283 extra for my booking. So in total i paid 1483 rupees to the hotel manager even after that the bathtub facility wasn't there in the room as it was shown in the classic room of the hotel in the app.
The hotel staff was really very very inconvenient to me they were very rude they weren't talking to me in a nice tone they were very arrogant and they didn't even agreed to talk to your customer care executive at once. I checked out in the night only to find another room on my own.
*this was really a very very worst experience of mine with oyo.*
The property manager, ur customer care assistance no one helped literally no one helped. I m staying at a different place now. I m very very disappointed with this kind of behaviour and services.
I paid extra, i faced misbehaving hotel staff and then i faced your people of customer assist highly in-coperative.

I had a confirmed booking from oyo rooms booking ref xsmg4291 for 10 people (4 rooms, 4 days) at hoel kalyan palace (Oyo 39358), ujjain. I had also confirmed the booking over phone with the hotel manager on the booking date, but the hotel denying the check-in and said that they cannot provide any rooms as they were full. I am calling the customer care for more than 2 hours, all the times they told that they are transferring the calls to their senior as they can not do anything but i am surprised that every time after waiting 10 mins the call got disconnected automatically. One time they transferred my calls to one of the customer not to their seniors. Some of the customer care executives are-bhushan, silvia, satish gupta and kiran. All o[censored]s waiting outside the hotel for resolution and getting tired as we are stuck after a long journey (30 hrs).
Please suggest what can we do. Is there any regulatory authority to handle this?

My booking id dipw2341,

I booked the whole property for wedding purpose for the month of november. My booking was cancelled without any intimation and now they are saying that they cannot do anything about it. They are saying that we have cancel the booking even though we have not cell and they have taken some other booking on the same dates. It is a wedding related query and i am in a big mess as now i have nothing else to do as i have booked another hotel in the same area thinking that i'll keep all my guest in one particular area. This is the worst experience i had with oyo as the shows complete unprofessionalism and dishonesty in business. Please resolve issue at the earliest and consider as priority.

My booking id was qdtv8579. I called oyo over 100 times tried over emails but received zero help.
The customer experience managers can't understand what your problem is because of lack of educational qualification i guess.

They keep your call on hold for at least 20 mins or more i will be attaching the screenshots for the same.

Hi
I booked a room for three o[censored]s in oyo dikq9670 (Hotel tap gold crest)
Once we reached there they denied us to check in, they told us there is no rooms available there, we showed them ee have got a confirmation from oyo when i said this the guy was like to say us indirectly get out we can do anything, i was with my family and at that midnight i was not able to do anything, as i dont trust oyo any more i went to another hotel directly and got a room for double price
After i called oyo executive and explained them the problem i faced
Then they said like we will trasfer call to senior executive and they made me explain again my prblm and call will get disconnected with any reply
Same thing happend lot of times and they made me explain 8 times my problem
At last one executive asked me to stay on line and he called the hotel manger (Tap gold crest) in conference mode, the hotel owner said on that day i cheked in, but when executive asked him to show the copy of my id hotel manager become voiceless and he disconnected phone
After that he called the hotel which i stayed insted of booked one (Archana suites) he confrmed i stayed there
And exectuve got to know thats their mistake he apologised me and offerd me the amount i pad for my stay (2000rs)
And later one executive named poonam called me and said thats their mistake they will take action bla bla bla and said they can offer me only 300 oyo money, she cant do nothing more than that,
Is this the service provided by oyo??
First the oyo manger fooled us
Later oyo customer care executive fooled us