OYO Rooms Complaints & Reviews

Hi
I had booked hotel from oyo and when i came to hotel they denied even after showing the receipt. I had to pay full payment which is rs 1300 and i had payed online from oyo rs 884. Below is the details

Dear atmaram dutta, we look forward to host you for confirmed booking nchq2748at oyo 9980 violet guest house. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 4th aug, 12 pm onwards
Check-out: 5th aug till 11 am
No. Of rooms: 1 saver double (X) room
Number of guests: 2 adults
Hotel name: violet guest house
Address: ai 94, street no 23, action area 1, newtown, kolkata
Your booking includes breakfast for 2 guests.
Map link: https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=93538754&...⇄
Hotel reception: [protected]
*t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid). Please don't carry outside food.

How do i get my money refunded and what kind of service is this? I never expects this type of service from oyo.
Thanks

Hi team,

I have booked one hotel room in aanchal hotel in dausa rajasthan on 2 aug 2019 for one night. I made the payment in advanced and got booking confirmed from oyo.
My estimated arrival time was between 11pm and 12am. I intimated the same while booking the room too.

When i reached hotel, hotel manager denied to give me the room saying hotel is full. When i told him i have the booking via oyo rooms, he replied talk to them (Oyo) we don't have rooms. I was stunned and baffled, i made the payment in advance, driving 300 kms, no cancellation information i received, hotel/oyo did not informed me or called me that they are full, i was left at no mans land.

Me and my friend had spent the entire night in a servant room with foul smell coming from pillows and bed also no food as we don't have much options because we have to start early in the morning. And have to pay 200 rs at same hotel to sleep in servant room. However i called up there customer care regarding refund. They agreed to do so after confirming from hotel staff but my point is if i was with my wife and kids what will i do at that night or for matter anyone as its unknown venue for everyone.

We were mentally harassed and tortured.

Please investigate and take appropriate action, i want to sue this company.

What ever documents required i shall provide them.

Name - vikas jakhu
Hotel : aanchal hotel
Check in: 2 aug 2019
Check out : 3 aug 2019
Booked via oyo rooms

Hi team,
Very disappointed with oyo. Can anyone help?
My brother booked oyo room since he had written exam in kolkatta. The hotel charged extra money, the actual amount to be paid was 5649 inr and said oyo team has no communication with hotel staff.

This is bizzare. Please investigate and take appropriate action. I need my money back.
Details are mentioned below:

Name - parvej ahmed
Check in: 3rd august
Check out : 4th august
Moram, nh116, haldia, haldia
Landmark - city centre bus stop

Regards
Rianka
Email: [protected]@gmail.com
Contact: [protected]

I have booked a hotel at new delhi through oyo rooms. I have booked the room for 2 days at a price of rs 1543/- without food. Later, received a message from oyo to confirm the booking by giving a missed call from my registered mobile no. I have confirmed the same and received a confirmation mail from oyo with the details of the hotel and the total amount i need to pay at hotel. (I. E rs. 1543/-)

On the day of check in, i called oyo (Number mentioned on confirmation mail from oyo) to inform about my check in time and received confirmation again from their end.

Now after a hectic day and long journey, when i reached hotel for check in, surprisingly the receptionist of the hotel told me that, they are not connected with oyo and i need to pay rs. 3000/- for the same booking which i have made earlier at rs 1543/-

I called oyo to fix the issue and repeatedly told them to resolve this. But even after holding the phone for a long time near about an hour, the phone got disconnected. I called up again, another executive picked up the phone and again i narrated the event and after wasting long time to make them understand the issue, the phone got disconnected. I waited there at the reception of the hotel and wasted time to call oyo for near about 2 hours. Finally i paid the amount of rs 3000/- to stay.

I need refund of the excess money (I. E.[protected] = 1457) which i have paid.

I am attaching the snap of the confirmation mail & the copy of the bill which i paid during the stay at hotel.

Yesterday i booked oyo room with my number and the booking id is prd6073 as i pay the amount online.
And at the hotel they denied to provide me service as they said they are not accepting online payment guest.
After that i tried to contact to oyo services on whatsapp but they didi not gat back to me as i have urgency i cancelled that one and book another one
But i did not get refund i received one mail in which 0 refund mentioned.
I want my refund

It's my third visit in same hotel, but all time disappointed, during 1st visit electrical short circuit, second visit no ac no gyser, at last. Third visit same problem ac is not working at night, n gyser totally shut down, add at gorkhpur tulip inn, respond from manager very much negative. Secondly continue call at oyo on customer care, they making false promises, no attend till now, hotel rating is just eye wash buisness.

Booking id - qruv5974 for 10052 pune with prepaid booking. Hotel denied checkin called up oyo customer support from 7:30 pm to 11.30 pm without any resolution. No call back made 70 calls. No resolution. No refund even now booking is showing as confirmed.
Second booking done same issue confirmed and prepaid booking. Property denied. Check in due to issue with oyo booking id hckf2509 oyo 19315. No refund received
I spent on two hotels no money refunded neither no rooms provided.
Need refund plus action on oyo and it’s management for deficiency in services.

I've been told to pay the early morning charges because as per their time it was 5:59 & as per the hotel's & my time it was above 6:02. For a room of 881 they're asking me to pay extra 1332. Is this some kind of joke they do to people? I even checked out early but they don't care. I've called them for assistance and that's the answer i recieved from them. I even paid the 30% charges of theirs for early morning access. I've been their customer since 3-4 years & i use the app regularly i know about the rules so i won't make such a blunder knowingly.

What the hell this company. 3rd grade comapny. Will not last too long. They should end up in jail.
Did you ever refunded any one's money?
My registered mobile no in oyo:[protected]

Room booked on 2nd august. Reached hotel., no rooms available. Again they shifted to other hotel, the hotel denies to check in as oyo never informed them.
Again i booked in other hotel (Khandagiri guest house), money deducted from account, but the hotel itself says no rooms available, even the hotel denied oyo that no rooms available.

This is a 3rd grade company. And oyo is not now taking any responsibility from their side to sort out the problem and refund the money. Not sure if oyo owns this hotels. Oyo management donot have enough guts to talk with the hotel and take care. Just we need to lodge a police complaint, with legal notice to this company.
If you call the customer care forwarding call to their senior takes 30 mins and again call gets disconnected.
My email id :[protected]@gmail.com
Mobile no:[protected]

I made booking on 22nd june, my booking id is sqgt0197,
Where hotel denied check in as they were not accepting any booking through oyo,
This incident took my 3-4 hrs and made situation worst,
Now its been around 2 months you oyo is not able to process my refund,
Whenever i call them they either put my call on hold and disconnect it or they just forward me a formal mail.
Attachment clearly shows the refundable amount but it has not yet processed on 75 rs i have received yet.

I made a booking in uduppi, the hotel name is kulaya the nest. The payment is transferred rs 1772/-. We are reached the hotel, then the hotel boy told me, rooms are full. We are waiting last one hour. We made many calls for the customer care. They are not solving my issues. Total 4 members and 2 rooms booked. So, kindly solve my issues or cancel the booking and repayment the amount to my account

Regards
Renjith

I had booked a couple friendly oyo room. Before checking into the hotel, i got a message citing that my booking has been upgraded. When i clicked on the link, i found that i have been shifted to a nearby oyo hotel. When i went there, i was denird check in on the ground that the hotel was not couple friendly. However, in the oyo app, the hotel was mentiomed a couple friendly. I contacted oyo assist but they just kept me waiting. Finally i had to book another hotel. This was the most pathetic experience of my life

I am at pondicherry now on[protected]. I was booked a hotel via oyo at pondicherry and also paid amount through oyo app. Hotel name is hotel auro. When i reached at hotel then they said we don't have any rooms right now. Then said plz cancil the booking. I contacted with customer care. And oyo manager said to me we will refund your amount and said sorry for your inconvenies. Then after some time once again i booked another hotel via oyo. When i reached at property then they are sorry rooms are not available. I call to customer care. They said we have arrange a call for your complaint. You will get a call from oyo as soon. I wait 2 hours for calls. But i didn't get any call after then hotel manager said to me just give 1300 rs we will arrange a room here and cancel your booking. I don't have any option. And i have booked a room manually. With rs 1300 rs.. Hotel name is puduvai inn guest house. After all i don't believe in oyo. You should change your motto.. Only 50% covered by oyo. I hate you oyo.

Hi

Vishal_451430 _tm

Where it was written, please tell.
As you confirmed on call i will get 499 in my account which was initiated on 21 july and 300 in oyo wallet.

Why you are making fool, don't play smart and take confirmation on call. Please listen this recording what you said and what you mentioned in this mail.

I will file a case against you mr vishal and oyo. You are just playing feelings of customers and doing totally harassment

Worst services
Worst customer support.
Totally harassment

@oyorooms

I m staying in hotel narayan oyo bhopal..
And here is worst experience.. No water supply, no mattress, no knowledgeable person who can take my booking id in system.. They are booking for complimantry breakfast but not providing.. U have to fight for your breakfast u have paid for..
Going washroom but waiting for water so i can wash #..
And oyo... They are promising to deliver best and charging good money for all this # services...
Its request kindly take a step to make them realize they are fooling consumers..

In line with above mentioned subject i had made booking twice with oyo app and booked room in mumbai with rates (Rs 366 and rs.373)

While checkin at respective hotels i. E. Hotel raj inn and hotel amana suites they denied me for check in as they said we don't provide rooms at lower rates

They also said that oyo is not paying them money for bookings for amount in range of 6 to 7 lacs and that's why they have requested to delist their hotel names.

As i hotel denied me for check in i contacted oyo customer care but they are also fraud they listen to our complaint and hold it for half an hour and cuts phone by saying we haven't received any response form customer

Oyo is offering rooms at very lower rates and customer face issues while check in as hotel says we do not provide for lower rates.

For booking id kqlp1569 they have refunded me less amount

And from both hotel stays i want complete refund as i was not stayed there.

Gcbf9543 for this id i have requested or begged in front of them and checked out early as hotel was not upto expectations.

Placed an online order for dinner tonight but the kitchen of the hotel i'm staying was not informed about the order and even after calling your customer care executive my issue was not resolved and even they denied to give me my choice food. Really horrible experience. Actually i booked oyo 10209 avs sweet magic for 4 days from 1st aug'19 to 5thaug'19 way back in the month of june'19. But when i reached the hotel they denied me occupancy.in a haste oyo put me up in this hotel which is a real horrible place to put up. The entry way is flooded with overflowing drain water. Service is very bad. Room tv plays only telgu channels. Now no food even after ordering in time.

Sir i gave a call to the hotel reception 2hrs before check - in to know about my booking, the property manager said he won't allow me to check in at this amount and i need to pay more. The booking amount oyo told me was 1192 n he was asking for 1750 in starting then 1650. So i talked to arnab on oyo assist he told me that the tarrif amount was high at that hotel so he added the remaining amount complimentary, so i reached to the hotel where i got to knw that the complimentary amount added is 283 less then the minimum required amount. I talked again to arnab n 3 more executives regarding this on which some said that the are adiing the remaining 283 rs to get my booking confirmed while one told me that it's not getting possible soo he is shifting me to a nearby oyo, they all putted my call on hold which was aborted later on. Then after waiting for 1 long hr being helpless i paid 283 extra for my booking. So in total i paid 1483 rupees to the hotel manager even after that the bathtub facility wasn't there in the room as it was shown in the classic room of the hotel in the app.
The hotel staff was really very very inconvenient to me they were very rude they weren't talking to me in a nice tone they were very arrogant and they didn't even agreed to talk to your customer care executive at once. I checked out in the night only to find another room on my own.
*this was really a very very worst experience of mine with oyo.*
The property manager, ur customer care assistance no one helped literally no one helped. I m staying at a different place now. I m very very disappointed with this kind of behaviour and services.
I paid extra, i faced misbehaving hotel staff and then i faced your people of customer assist highly in-coperative.

I had a confirmed booking from oyo rooms booking ref xsmg4291 for 10 people (4 rooms, 4 days) at hoel kalyan palace (Oyo 39358), ujjain. I had also confirmed the booking over phone with the hotel manager on the booking date, but the hotel denying the check-in and said that they cannot provide any rooms as they were full. I am calling the customer care for more than 2 hours, all the times they told that they are transferring the calls to their senior as they can not do anything but i am surprised that every time after waiting 10 mins the call got disconnected automatically. One time they transferred my calls to one of the customer not to their seniors. Some of the customer care executives are-bhushan, silvia, satish gupta and kiran. All o[censored]s waiting outside the hotel for resolution and getting tired as we are stuck after a long journey (30 hrs).
Please suggest what can we do. Is there any regulatory authority to handle this?

My booking id dipw2341,

I booked the whole property for wedding purpose for the month of november. My booking was cancelled without any intimation and now they are saying that they cannot do anything about it. They are saying that we have cancel the booking even though we have not cell and they have taken some other booking on the same dates. It is a wedding related query and i am in a big mess as now i have nothing else to do as i have booked another hotel in the same area thinking that i'll keep all my guest in one particular area. This is the worst experience i had with oyo as the shows complete unprofessionalism and dishonesty in business. Please resolve issue at the earliest and consider as priority.