OYO Rooms Complaints & Reviews

My booking id was qdtv8579. I called oyo over 100 times tried over emails but received zero help.
The customer experience managers can't understand what your problem is because of lack of educational qualification i guess.

They keep your call on hold for at least 20 mins or more i will be attaching the screenshots for the same....

Hi
I booked a room for three o[censored]s in oyo dikq9670 (Hotel tap gold crest)
Once we reached there they denied us to check in, they told us there is no rooms available there, we showed them ee have got a confirmation from oyo when i said this the guy was like to say us indirectly get out we can do anything, i was with my family and at that midnight i was not able to do anything, as i dont trust oyo any more i went to another hotel...

I had booked a hotel in oyo rooms collection o mancheswar hotel and the booking amount while booking was rs 2314 and i paid the full money via online payment, but when i arrived at the hotel they told me that i still have to pay more as the booking amount is rs 5317 and i have to pay the rest amount when i showed them the booking slip it was showing 2 rooms bokked at a price of rs 2314 then suddenly oyo modified my booking from its app and...

Dear sir,
I am Aditya Kumar and my booking id is GRHT5619, I using oyo from many days and I am gold wizard member I had booked 2 rooms in oyo 10865 heritage shelters resort, when I reach hotel on 6 jul 3 pm hotel manager has rejected check in saying low tariff issue, I called customer care of oyo 4times first two customer care executive has disconnected call by placing my call in hold and last call was attended by mr.sandeep Kumar...

Dear Sir,

For refund of my money I have been following up with OYO customer care no. [protected] for more than a month but have not got my money back. After a month today the person on call tells me that the refund has not been processed and that I am not eligible for the refund.

The sequence of events is as under:

My colleague at Ahmedabad, Mr. Vinayak books 2 rooms for my statutory auditors...

Oyo hotels app is downloaded and registered with my mobile number yesterday. As i have some issues with my database i want to remove my account from the app. I contacted customer service but they didn't helped me. Oyo didn't provide me the option to remove my account. So i kindly request you to please remove my account registered with the mobile number....

Today at 9:30 i call to oyo for booking room i clearly said that i want early check-in one of the executive who attend call said that you can get if property manager allow i said then asked him whether he allows me not, he talked to him and confirm my booking in hotel grace with condition of early check-in but when i reached there manager deny to gives me check-in and said we can’t allow u before 12 pm then again i called to oyo and talk...

Refund not given after cancellation of booking no ilgk2809 (11th may 2019) and alos2083 (31th july 2019). They don't even have send any refund message. Then we contact oyo customer care and then they asked me to file a complaint for not getting refund. That's why i have filled a complaint. This was all due to misunderstanding policies of oyo rooms. I request oyo rooms to please take action on this......

From past few days i have been booking a room in delhi of date 3/08/2019 but as a talk to property manager he said that he won't allow check in due to low tarrif but why?. The offer that oyo give are just there to waste our time and make fun o[censored]s.
I complained it to customer care and what they do.. They just hold hu for 15 to more minutes then there customer executive handle us again hold us for 20 n more minutes as they talk to property...

I have made booking through oyo on 03.07.2019 vide booking no nkfg4326 there was lot of problems regarding services in that hotel for which i called oyo several times and also made online complaint at the same time but no response next day again i called oyo and made complaint that time customercare person confirmed me that we will refund 500 in your wallet so that that can be used in your next booking but till today i have not received the...

Booking id: 17684
Place: oyolife nod596
Check in date: 11th june 2019
Check out date: 8th july 2019

I wasn't initially informed about the notice period so i gave the notice by email on 23rd june. Pg caretaker knew of my intentions to checkout on 8th july right from the time of check in.
The security deposit of rs. 7499 was supposed to be refunded within 15 days of checkout. I received an email on...

We at tecnimont, mumbai had booked oyo 7150 metro view residency (Classic double) at malad -31st july to 1st aug @1460 for our staff mr. Hara prasad swain who is coming from malaysia. It was booked from our mumbai office (Mr. Nadeem [protected]). It was cancelled with the reason that our staff didn't attend the call which is really nuisance, as before cancellation it is must to call the person who has booked the hotel, as staff can't attend...

Hi
I m sai i got a worst experience from oyo, i have booked a hotel room in hotel tap gold crest, and we got a confirmation from oyo, we reached hotel asper instruction, the guy in the table was so arrogant he said us like there is no rooms available there i was with mu family at that midnight, we said him we had a confirmation from oyo and he told us what should i do if we don’t t have rooms available here and was like telling...

Oyo customer care do not help customers at all. they themselves decides and cancels listing of few properties even after customers have already booked before and then ensures that users will get any property in the same price but after everything, they say customer have to pay more after calling them continuously for 12hrs. they places the call and disconnects, the agents, the escalation team and the complaint team too. an agent even used...

Hi Team,

My name is shubhendu Sahoo, Booking ID MTQW5041.
I booked a hotel "Hotel Mohan Regency" on 25th July for 8 rooms 23 people from 22nd Aug to 26th Aug.
I have paid Rs.8566 on advance.
Today on 31st July. I called oyo customer care regarding cancellation policy, as due to some family issue I need to cancel the booking. When I talked with the customer care they said your full amount will be get refunded...

We have booked rooms for 4 pax and we went there but Manager of oyo hotel panorma property id is 9673 chail himachal pardesh denied us to check in and he was drunk tried to harash women was with us
And he even threatned us to kill because oyo's standard is like this they are fraud and getting extra money than what they shows in thier app

Need to take action ASAP....

Please note that i had booked 5 rooms but 1 room was not given to me by the hotel. Till now i have made 8-10 phone calls, 6-7 mails but not received revert. It absolutely appears from the action taken by oyo management that they with malafide and they do not want to refund my money.

It a case of cheating and fraud by oyo managements.

Ref: booking (Yoax7549) escalated.
Dear customersupport,
br...

I uday joshi booked hotel in agra via oyo on 9th jiulu 2019 for 2 days, 21st july to 23rd july. Booking id was mlyp6849. I paid rs1587 via card. When i reached hotel on 21st in the morning at 6:30am, they told check-in time is after 12pm. I cam after 12pm then they told we don't accept oyo booking and can not give room and asked me to talk with oyo. Now my question is why customer has to suffer when there is issue between hotel and oyo. Why...

I booked two rooms at oyo 22039 hotel bkc grand in mumbai through your customer care. You advised me to pay rs 10822.00 in advance otherwise my booking will be cancelled. I therefore made the payment in advance and went to hotel for check in. But the hotel authority denied getting me check in rather harass me as i paid the payment to oyo. At the time validity period of my mobile no [protected] which is registered at oyo was expired and contacted...

I was told that i'll get the gst invoice post to check out, even i called up many times at customer care and had a word with sneha and ishan (Executive) along with shipra and vivek (Escalation team) they also confirmed that gst details has been updated and will send you the gst invoice but i have received the normal one/with my company gst details.

Earlier they had committed me that i'll get the same post checkout, and had...