OYO Rooms Complaints & Reviews

Hi team,

I have booked one hotel room in aanchal hotel in dausa rajasthan on 2 aug 2019 for one night. I made the payment in advanced and got booking confirmed from oyo.
My estimated arrival time was between 11pm and 12am. I intimated the same while booking the room too.

When i reached hotel, hotel manager denied to give me the room saying hotel is full. When i told him i have the booking via oyo rooms,...

Hi team,
Very disappointed with oyo. Can anyone help?
My brother booked oyo room since he had written exam in kolkatta. The hotel charged extra money, the actual amount to be paid was 5649 inr and said oyo team has no communication with hotel staff.

This is bizzare. Please investigate and take appropriate action. I need my money back.
Details are mentioned below:

Name - parvej ahmed
Check...

I have booked a hotel at new delhi through oyo rooms. I have booked the room for 2 days at a price of rs 1543/- without food. Later, received a message from oyo to confirm the booking by giving a missed call from my registered mobile no. I have confirmed the same and received a confirmation mail from oyo with the details of the hotel and the total amount i need to pay at hotel. (I. E rs. 1543/-)

On the day of check in, i called...

Yesterday i booked oyo room with my number and the booking id is prd6073 as i pay the amount online.
And at the hotel they denied to provide me service as they said they are not accepting online payment guest.
After that i tried to contact to oyo services on whatsapp but they didi not gat back to me as i have urgency i cancelled that one and book another one
But i did not get refund i received one mail in which 0 refund...

It's my third visit in same hotel, but all time disappointed, during 1st visit electrical short circuit, second visit no ac no gyser, at last. Third visit same problem ac is not working at night, n gyser totally shut down, add at gorkhpur tulip inn, respond from manager very much negative. Secondly continue call at oyo on customer care, they making false promises, no attend till now, hotel rating is just eye wash buisness....

Booking id - qruv5974 for 10052 pune with prepaid booking. Hotel denied checkin called up oyo customer support from 7:30 pm to 11.30 pm without any resolution. No call back made 70 calls. No resolution. No refund even now booking is showing as confirmed.
Second booking done same issue confirmed and prepaid booking. Property denied. Check in due to issue with oyo booking id hckf2509 oyo 19315. No refund received
I spent on...

I've been told to pay the early morning charges because as per their time it was 5:59 & as per the hotel's & my time it was above 6:02. For a room of 881 they're asking me to pay extra 1332. Is this some kind of joke they do to people? I even checked out early but they don't care. I've called them for assistance and that's the answer i recieved from them. I even paid the 30% charges of theirs for early morning access. I've been their customer...

What the hell this company. 3rd grade comapny. Will not last too long. They should end up in jail.
Did you ever refunded any one's money?
My registered mobile no in oyo:[protected]

Room booked on 2nd august. Reached hotel., no rooms available. Again they shifted to other hotel, the hotel denies to check in as oyo never informed them.
Again i booked in other hotel (Khandagiri guest house), money deducted...

I made booking on 22nd june, my booking id is sqgt0197,
Where hotel denied check in as they were not accepting any booking through oyo,
This incident took my 3-4 hrs and made situation worst,
Now its been around 2 months you oyo is not able to process my refund,
Whenever i call them they either put my call on hold and disconnect it or they just forward me a formal mail.
Attachment clearly shows the refundable...

I made a booking in uduppi, the hotel name is kulaya the nest. The payment is transferred rs 1772/-. We are reached the hotel, then the hotel boy told me, rooms are full. We are waiting last one hour. We made many calls for the customer care. They are not solving my issues. Total 4 members and 2 rooms booked. So, kindly solve my issues or cancel the booking and repayment the amount to my account

Regards
Renjith...

I had booked a couple friendly oyo room. Before checking into the hotel, i got a message citing that my booking has been upgraded. When i clicked on the link, i found that i have been shifted to a nearby oyo hotel. When i went there, i was denird check in on the ground that the hotel was not couple friendly. However, in the oyo app, the hotel was mentiomed a couple friendly. I contacted oyo assist but they just kept me waiting. Finally i...

I am at pondicherry now on[protected]. I was booked a hotel via oyo at pondicherry and also paid amount through oyo app. Hotel name is hotel auro. When i reached at hotel then they said we don't have any rooms right now. Then said plz cancil the booking. I contacted with customer care. And oyo manager said to me we will refund your amount and said sorry for your inconvenies. Then after some time once again i booked another hotel via oyo....

Hi

Vishal_451430 _tm

Where it was written, please tell.
As you confirmed on call i will get 499 in my account which was initiated on 21 july and 300 in oyo wallet.

Why you are making fool, don't play smart and take confirmation on call. Please listen this recording what you said and what you mentioned in this mail.

I will file a case against you mr vishal and oyo. You are...

I m staying in hotel narayan oyo bhopal..
And here is worst experience.. No water supply, no mattress, no knowledgeable person who can take my booking id in system.. They are booking for complimantry breakfast but not providing.. U have to fight for your breakfast u have paid for..
Going washroom but waiting for water so i can wash #..
And oyo... They are promising to deliver best and charging good money for all this # services...br...

In line with above mentioned subject i had made booking twice with oyo app and booked room in mumbai with rates (Rs 366 and rs.373)

While checkin at respective hotels i. E. Hotel raj inn and hotel amana suites they denied me for check in as they said we don't provide rooms at lower rates

They also said that oyo is not paying them money for bookings for amount in range of 6 to 7 lacs and that's why they have...

Placed an online order for dinner tonight but the kitchen of the hotel i'm staying was not informed about the order and even after calling your customer care executive my issue was not resolved and even they denied to give me my choice food. Really horrible experience. Actually i booked oyo 10209 avs sweet magic for 4 days from 1st aug'19 to 5thaug'19 way back in the month of june'19. But when i reached the hotel they denied me occupancy.in...

Sir i gave a call to the hotel reception 2hrs before check - in to know about my booking, the property manager said he won't allow me to check in at this amount and i need to pay more. The booking amount oyo told me was 1192 n he was asking for 1750 in starting then 1650. So i talked to arnab on oyo assist he told me that the tarrif amount was high at that hotel so he added the remaining amount complimentary, so i reached to the hotel where...

I had a confirmed booking from oyo rooms booking ref xsmg4291 for 10 people (4 rooms, 4 days) at hoel kalyan palace (Oyo 39358), ujjain. I had also confirmed the booking over phone with the hotel manager on the booking date, but the hotel denying the check-in and said that they cannot provide any rooms as they were full. I am calling the customer care for more than 2 hours, all the times they told that they are transferring the calls to their...

My booking id dipw2341,

I booked the whole property for wedding purpose for the month of november. My booking was cancelled without any intimation and now they are saying that they cannot do anything about it. They are saying that we have cancel the booking even though we have not cell and they have taken some other booking on the same dates. It is a wedding related query and i am in a big mess as now i have nothing else to...

My booking id was qdtv8579. I called oyo over 100 times tried over emails but received zero help.
The customer experience managers can't understand what your problem is because of lack of educational qualification i guess.

They keep your call on hold for at least 20 mins or more i will be attaching the screenshots for the same....