OYO Rooms Complaints & Reviews

We were not given a room at hotel mirabel, jajpur road even after prior online booking in oyo app, as we were not married although oyo app showed couples are welcome. We requested for separate rooms but still they didn't give us any rooms. My girlfriend also agreed to stay in different hotel but they didn't give me a room telling us that its their hotel policy. We were harassed unnecessarily after having a genuine booking.

Booking id : zxbi7860
3 rooms booked for 1 night on 03rd june'2019 at
Capital o 353 hotel four boutique for our guests for a family function

I paid rs.3696 in advance for room tariff

At the time of checkout, rs.2094 added for meal plan in bill by oyo which i had not chosed and nor availed for at the hotel.
But had to pay this amount of rs.2094 at checkout as hotel asked us to talk to oyo helpline for this. I however paid it as my guests were leaving the hotel and i did not want to create a scene in their presence.
It was a sunday on 02nd june'19. I called oyo helpline [protected] and registered my complaint. But till date i have not received the refund of excess amount paid by me.
Meanwhile i have called innumerous times on this number to know the status of my complaint but every time they transfer it to some other team where i am put on hold for more than 15 minutes. But the call gets disconnected.
Its almost a month now. I feel i have lost my money and feel cheated. Visited hotel again yesterday but they say they are helpless.
How can oyo do this??

Hi was travel on 20th -24th june at mumbai with my family. I booked hotel oyo 22683 park palace. Once i checkin the hotel by-mistake the charges was deducted 2 times 6168 + 6168, i received the transaction message next morning, i inform the issue to the hotel manager about my deduction n also show the transaction details, but today still i didn't received my refund, i tried to call the call center no. One of representative received my call n inform her to transfer my call to senior person, she told me that's not possible, i want my refund anyhow. Transaction Ref No. 02808327300621010961818 / Amount - 6168/-
Transaction Ref No. 02808327300621010961826 / Amount - 6168/-

Also confirm from my bank account customer care no. they told me that transaction was successful from bank end, but you guys still telling the same thing that you have received one time then where is my money.

My booking id is hlyf 3720. We were traveling from jalandhar to new delhi with a confirmed booking one day before. All payments were already made while booking but after reaching the hotel with family at 11.00 pm at night, the room had not been provided by the hotel manager.

When i called oyo helpdesk they said due to a technical error they can't help us and not able to provide room in another hotel. The representative didn't even bother to solve the problem by discussing it with the hotel manager.

The attitude of the hotel manager was also not good. Moreover, any refund has not been initiated by oyo rooms yet.

My complaint is when you travel with your family in a different city this type o[censored]nprofessional behaviour and oyo service is not acceptable.

Order id: 464df657-69ca-4963-a734-64c90291537b
Package start date:[protected]

This is a written complaint against the employee who missbehaved with me at oyo 15544 edassery blue bells

Let me explain you their behaviour from the time we checked in.

As soon as we checked in the manager asked us yo make some payment which was due from oyo’s end.

Night, there was nt food available at their restrurent and that we get to know after placing the order.

Hence we ordered from outside. Then the attainder said they wont provide us plates to have food. We were nt served with single bottle of water as well.

And today morning they said break fast was ready at 8 am and when we came down the breakfast, we had to wait for half an hour. When i complained, the attainder asked me to keep quite.

When we were checking out, the cleaning staff complained that we took the bottle from the room.

When i was talking to the employee he twisted my finger. Hence i had to slap him for self defence. And as he touched me i am really furious about the behaviour. I asked them to call the police and waited their. As the police didn’t show up i had to leave as i had a flight to catch.

Dear oyo team,

Yesterday 8 hours time wasted

I booked nakshatra enclave on 25th june for yesterday staying, booking confirmed, while going to check in nakshatra enclave following problem happen

1. Check in time -12.45pm, at that time hotel manager telling, sir u have to pay extra amount for staying (Extra amount:761rs), already u paid 939, remaining 761 u have to pay. Weekend no offer, already same to informed to oyo team
Then i called oyo team by 12.49pm, they talked to nakshatra enclave manager, they convey same to oyo team,
Oyo team wait for sometime, we discuss and call you, i wait for half an hour, no call received from oyo, so again i called oyo customer care, 1 hour am on line, worst response from oyo.
Again i called oyo customer care and waiting in line for half an hour, oyo team asking the concern again and again, but concern not solve upto 2.45pm, i got frustation

My family waiting in road side, wat my daughter (18 month baby) and my wife mistake done, i payed money, but we stayed in road side.

Finally i got call from oyo team named as amit, he told that go-to nakshatra enclave, i will talk to oyo captain sarath, ur stay is confirm. We will arrange the best, that time i put the call in hold and went to nakshatra enclave and give my phone to captain oyo sarath and amit talked,

Sarath statement:

Dear babu sir,

Don't worry, i arrange the room. Atlast they arrange the room by 3.15pm and am ready to stay and taken my luggage.

Then i went to room and shocked.
1. No room number
2.ac not running properly
3. Fan not running properly
4. Toilet available, but outside of the room,

Then i called oyo captain sarath, wait for some time, we will arrange another room, so i waited waited waited waited upto 5pm, no room arranged.

So i went to reception, at that time oyo captain not available, then i cal oyo captain, wait sir, i will check with nakshatra enclave manager or shift ur property by near by place.
Wait for 30 minutes, i said ok.

Then he called, i talked to my superior, not possible to shift ur stay, because already you have checked in, so ur amount to be refunded. I shocked, then i checked oyo app, u checked in nakshatra enclave and room no:10. (I talked with one hotel care taker, that is not a room, common room for staying for care taker)
Shock and frustation happen for me and my family, after shock i called sarath, he told get the refund amount from hotel manager vinoth, i asked why i got the refund from hotel manager, oyo team only responsible for refund,
Sarath replies as mistake done by us, so we will refund the amount.
I said ok and get the refund amount from hotel manager (Rs 939) and checked out.

I searched another hotel named as peninsula resort - kovalam, oyo app shows rooms are available, am having doubt, so i called hotel directly,
Peninsula resort manager replies hotels are full due to weekend, no rooms are available.

Then again i search the hotel in oyo app, ecr bay villas resort available, so i booked in ecr bay villas resort, then i called ecr bay villas resort, they replies no room available. So again i called oyo customer care, i booked ecr bay villas without payment, but resort manager telling that no rooms available, pls check and inform sir,
Oyo customer care member hold my call and after he replies go and check in, rooms are available. I said ok.

Then i moved to ecr bay villas resort by 6.35pm (From nakshatra enclave to ecr bay villas resort is 10 km)

While going to check in again problem started,
Hotel manager told that i want to oyo team and my superior, so i waited for 5 minutes.
Hotel manager tell that for 1081rs i show one room, if it is ok means u stay otherwise u pay extra 1000rs, i will show better room.

Then i checked the room and shocked, family not able to stay, hotel servant only stayable.

I left the room and cancelled my booking and return back to home by 8.30pm

Thanks for watching my story. Yesterday memorable day for me and my family.

My questions are:👇

1. Nakshatra enclave - my booking confirmed, but why they asked extra money, hotel manager telling that already informed to oyo team for tariff change.

2. I did not given my local i'd, then how they are telling checked in?

Worst response from nakshatra enclave hotel team.

2. Captain sarath:

Why he refund my money.

3. Oyo customer care:

2.5 hrs i talked to customer care, but worst worst worst response

If not able to solve the concern means escalate my concern to next level

Note :
I want to enjoy my holidays, so i booked for oyo rooms, but 9 hours wasted my time.
Yesterday special day for me-my wife birthday, but those 9 hours wasted.
Fighting and frustation only final results.

Give me the resolution for all questions, still i did not able to digest the yesterday incident.

I had booked the room from oyo, i checked in by paying at the counter of the hotel. Faced problem in the room, some equipment was not working. After 4 calls to reception n 40 mins appox the staff arrived, but after that also the problem was not solved, then i called up-to oyo help desk, the said your payment is not done. I told them the payment is done. But no support, i took to oyo chart but same the kept me rendering, it too late i had booked room only for night stay and i was supposed to leave early morning, i use wrote, "unfortunately it is time to sleep, my problem is not solved" aprox

And i slept, i don't know when i received a message, "we are closing this conversation in few minutes, as you seem to be away".

Next morning again i called up to oyo dated 30.06.119. 6:04 am, she gave me same answer and when i raised my concern, she was not answering at all, she was quite. I then disconnected my call.

Oyo, i think you have lots of customers, hence you don't bother if some customers face problem.

Kind advice : kindly upgrade your customer support policies.

Dear oyo team

Yesterday i booked a room throw you oyo app.

*hotel name*: spot on 33472 hotel shreenath and bar
*invoice no.*: xqbe7351
*check-in*:[protected]
*check-out*:[protected]

When i booked hotel on your app hotel price 400/- with a/c, after that i confirmed with your customers service officer he confirmed me "yes your booking confirmed price 400/- with a/c.
But when i go for checked out hotel charged 700/-.

Please find attachment

Regards
Santosh kumar
[protected]/[protected]

I have booked 3bhk apartment through air bnb app on 5/6/2019 for the date 5/6/2019 to 6/6/2019 at pondicherry, later it has transferred to oyo rooms, but i came to the property they were giving only one room and we were six persons 3 adults and 3 children, i denied to stay in one room, but they said that i can modify my room to some other oyo room which is suitable to my need by calling to customer care number [protected], i called to customer care and modified to some othe r 2 bhk room by paying amount again 2241 by cash, i requested about first booking amount for 1612/- to refund then i will confirm to another room, the customer care people promised that first booking amount will be refunded from 7 to 14 working days, till now not refunded, again later i called to customer care on 20/06/2019 againg they said 7 to 14 working days, agian i called and given complaint on 27/6/2109, now they are saying that 20% amount will be refunded remaing not, i asked them while modifying the room on 5/6/2019 they promised the amount will be refunded

I booked almost one month prior 3 rooms in crystal residency hotel ranchi for dt 15 june 2019 by paying rs, 5158/- on line. On 15 th june when i went to check in to the crystal residency, they denied for my check in to the hotel and in the meantime a message came from oyo that you are shifted to krish residency. As, i booked the crystal residency for my convenience, iam not able to shift to krish residency, so i got it cancelled. Now question does not arise not to refund my total booking amount, i am not supposed to go and check in to any hotel as per your choice. 15 days have been elapsed being claiming for refundbut i have not received as yet.

I booked oyo flagship 737 paschim vihar on 9th june for 3 days and paid rupees 4856 through paytm.. Then i modified my booking from 3 days to 1 day and raised against that of rupees 4171 which was approved from oyo side..
My booking id is rlsw4817.. Oyo policy is to refund the amount within 7-14 days n todays its 20th day and i have not received my money yet... I am calling oyo customer care everyday for my refund and they keep my call on hold for 1 hour on every call and still i m not get any solution.. I have all the mails regarding the same that when they initiated my refund my refund id which is jtas9kkwd6x6s8orl2d0tpy...

I am seriously fed up now and its my hard earned money.. I am begging for my money everyday..

Hi was travel on 20th -24th june at mumbai with my family. I booked hotel oyo 22683 park palace. Once i checkin the hotel bymistake the charges was deducted 2 times 6168 +6168, i received the transaction measage next morning, i inform the issue to the hotel manager about my deduction n also show the transaction details, but today still i didnot received my refund, i tried to call the call centre no. One of representative received my call n inform her to tranfer my call to senior person, she told me thats not possible, i want my refund anyhow.

I have booked follows

1) first booking

Booking id: abnf5179
Check in: 29 june 2019
Check out: 05 july 2019
Guest : 4
Room : 2
Property: capital o 322 hotel galaxy comforts
Booking criteria: corporate

2) second booking

Booking id: xwqt5962
Check in: 30 june 2019
Check out: 05 july 2019
Guest : 6
Room : 3
Property: capital o 322 hotel galaxy comforts
Booking criteria: corporate

My staff team from jodhpur reached mumbai on 29th where they learned that their booking with hotel galaxy comfort has been denied by the property, property mentions they stopped taking order fro oyo from past 1 month and keeps emailing to oyo.

We haven't received any confirmation to this changes from oyo my team had to wait for oyo to resolve this issue where oyo customer care shared they will allocate them to new property and that didn't happen yet.in case they got to take spot one day room at hotel galaxy comfort paying high price.

On an approach to repeated calls to oyo customer care no one is bothered to resolve this issue instead transferring call from person to person.

I am not getting any answer from team oyo for this issue.

My second staff team will be reaching mumbai tomorrow and they will be having same issue and no one is assisting with serious nature to this query.

This will be a case of false advertisement if you don't have your property with oyo. We want quick resolution to this matter or else we will have to take legal action for loss our company has to bare in booking other hotel for high price due to oyo's negligence team.

I am lodging an fir against oyo rooms. Oyo rooms have taken money from me for furnished ac room. Given room which does not fan and ac does not work.
There is no ventilation in the room.

I woke up in the morning and fainted and fell in the room. I came from germany to india on 28th june.in one day my body is totally given up.

These guys have not even started the room meter without paying the money in full. Then its more than 24hrs i am with any room ventilation neither fan nor ac,

Worst service of oyo... Booked 2 rooms for mondarmoni on 28th 29th june... Reached on nite 10 o clock... With my kid of 4 yrs... But room is full of ant... No tv connections... No ac... No parking... Kept calling oyo...4 times spoke to oyo executive.. All kept me waiting... Till 12 o clock i was waiting... I am totally harassed... My booking i'd is... Also the bed sheet was torn...
Rfam8401... Hotel name is mandarmoni resort...

Hello sir
Today i had booked the room from oyo rooms and booked the room. My booking id
Igek8562.
When i reached the hotel, they did not give me the room due to server not responding.
I had the show the message to hotel employees but they were not provide the hotel.
When i call to customer care, they told me that server is not responding and we cannot provide the hotel

Please take action against the oyo rooms and refund my payment as soon as possible

Thanks
Dipanshu jindal

I had done the booking online and also done the full payment, but at the time of check-in the hotel is saying that there is no such booking and on calling the customer care no. The are also saying to wait there.

It has been more then 1hr waiting at the hotel reception but no response from oyo has been received to me.

On calling again and again they are saying to wait there or you will receive a transfer, now it is 10 pm and we have reached the hotel by uber from railway station. Now if

Hello sir
I would like to bring to your kind notice that i booked rnb hotel oyo 1505 but i am not stay there because hotel manager not allow to stay on the basis of oyo rupee and my oyo rupee has been deducted for same.
So i request you to please refund my oyo rupee
Booking id - iwtp7902
Date - 25-jun-2019 to 26-jun - 2019
Ajay sen
Phone no - [protected]

Dear /sir madam

I had booked a room my booking id is (Gzpl3469)
I booked this 09/06/2019 at night and i have make payment also
Thak i found the date 09/06/19 sunday morning is cheeked out time 11:00 am but on sunday i have to cheeked in at same
Than i called the customer care on under 10mint of booking
The said that canceled the same booking you bill get refund
After some cancellation charges and book a new booking,
I do the same but yet i dont received the payment i called the customer care also the said as par our policy you will not get the refund,
This is a fraud is happen with me what should i do now to get my payment back

Vishnu
Mob-[protected]
Mail id - [protected]@gmail.com

I have booked oyo hotel for two nights from 21st Jun 19 to 23rd jun 19. After check in I modified my booking for early check out on 22nd jun 19 . I already paid 1654 rupees for two nights. But after modifications one amount not refunded to me by oyo, however no policy for modifications charges in oyo. I so many times called costumer care but they told me that they will not refund due oyo policy. Pls solve this.