OYO Rooms Complaints & Reviews

I had booked the room from oyo, i checked in by paying at the counter of the hotel. Faced problem in the room, some equipment was not working. After 4 calls to reception n 40 mins appox the staff arrived, but after that also the problem was not solved, then i called up-to oyo help desk, the said your payment is not done. I told them the payment is done. But no support, i took to oyo chart but same the kept me rendering, it too late i had booked room only for night stay and i was supposed to leave early morning, i use wrote, "unfortunately it is time to sleep, my problem is not solved" aprox

And i slept, i don't know when i received a message, "we are closing this conversation in few minutes, as you seem to be away".

Next morning again i called up to oyo dated 30.06.119. 6:04 am, she gave me same answer and when i raised my concern, she was not answering at all, she was quite. I then disconnected my call.

Oyo, i think you have lots of customers, hence you don't bother if some customers face problem.

Kind advice : kindly upgrade your customer support policies.

Dear oyo team

Yesterday i booked a room throw you oyo app.

*hotel name*: spot on 33472 hotel shreenath and bar
*invoice no.*: xqbe7351
*check-in*:[protected]
*check-out*:[protected]

When i booked hotel on your app hotel price 400/- with a/c, after that i confirmed with your customers service officer he confirmed me "yes your booking confirmed price 400/- with a/c.
But when i go for checked out hotel charged 700/-.

Please find attachment

Regards
Santosh kumar
[protected]/[protected]

I have booked 3bhk apartment through air bnb app on 5/6/2019 for the date 5/6/2019 to 6/6/2019 at pondicherry, later it has transferred to oyo rooms, but i came to the property they were giving only one room and we were six persons 3 adults and 3 children, i denied to stay in one room, but they said that i can modify my room to some other oyo room which is suitable to my need by calling to customer care number [protected], i called to customer care and modified to some othe r 2 bhk room by paying amount again 2241 by cash, i requested about first booking amount for 1612/- to refund then i will confirm to another room, the customer care people promised that first booking amount will be refunded from 7 to 14 working days, till now not refunded, again later i called to customer care on 20/06/2019 againg they said 7 to 14 working days, agian i called and given complaint on 27/6/2109, now they are saying that 20% amount will be refunded remaing not, i asked them while modifying the room on 5/6/2019 they promised the amount will be refunded

I booked almost one month prior 3 rooms in crystal residency hotel ranchi for dt 15 june 2019 by paying rs, 5158/- on line. On 15 th june when i went to check in to the crystal residency, they denied for my check in to the hotel and in the meantime a message came from oyo that you are shifted to krish residency. As, i booked the crystal residency for my convenience, iam not able to shift to krish residency, so i got it cancelled. Now question does not arise not to refund my total booking amount, i am not supposed to go and check in to any hotel as per your choice. 15 days have been elapsed being claiming for refundbut i have not received as yet.

I booked oyo flagship 737 paschim vihar on 9th june for 3 days and paid rupees 4856 through paytm.. Then i modified my booking from 3 days to 1 day and raised against that of rupees 4171 which was approved from oyo side..
My booking id is rlsw4817.. Oyo policy is to refund the amount within 7-14 days n todays its 20th day and i have not received my money yet... I am calling oyo customer care everyday for my refund and they keep my call on hold for 1 hour on every call and still i m not get any solution.. I have all the mails regarding the same that when they initiated my refund my refund id which is jtas9kkwd6x6s8orl2d0tpy...

I am seriously fed up now and its my hard earned money.. I am begging for my money everyday..

Hi was travel on 20th -24th june at mumbai with my family. I booked hotel oyo 22683 park palace. Once i checkin the hotel bymistake the charges was deducted 2 times 6168 +6168, i received the transaction measage next morning, i inform the issue to the hotel manager about my deduction n also show the transaction details, but today still i didnot received my refund, i tried to call the call centre no. One of representative received my call n inform her to tranfer my call to senior person, she told me thats not possible, i want my refund anyhow.

I have booked follows

1) first booking

Booking id: abnf5179
Check in: 29 june 2019
Check out: 05 july 2019
Guest : 4
Room : 2
Property: capital o 322 hotel galaxy comforts
Booking criteria: corporate

2) second booking

Booking id: xwqt5962
Check in: 30 june 2019
Check out: 05 july 2019
Guest : 6
Room : 3
Property: capital o 322 hotel galaxy comforts
Booking criteria: corporate

My staff team from jodhpur reached mumbai on 29th where they learned that their booking with hotel galaxy comfort has been denied by the property, property mentions they stopped taking order fro oyo from past 1 month and keeps emailing to oyo.

We haven't received any confirmation to this changes from oyo my team had to wait for oyo to resolve this issue where oyo customer care shared they will allocate them to new property and that didn't happen yet.in case they got to take spot one day room at hotel galaxy comfort paying high price.

On an approach to repeated calls to oyo customer care no one is bothered to resolve this issue instead transferring call from person to person.

I am not getting any answer from team oyo for this issue.

My second staff team will be reaching mumbai tomorrow and they will be having same issue and no one is assisting with serious nature to this query.

This will be a case of false advertisement if you don't have your property with oyo. We want quick resolution to this matter or else we will have to take legal action for loss our company has to bare in booking other hotel for high price due to oyo's negligence team.

I am lodging an fir against oyo rooms. Oyo rooms have taken money from me for furnished ac room. Given room which does not fan and ac does not work.
There is no ventilation in the room.

I woke up in the morning and fainted and fell in the room. I came from germany to india on 28th june.in one day my body is totally given up.

These guys have not even started the room meter without paying the money in full. Then its more than 24hrs i am with any room ventilation neither fan nor ac,

Worst service of oyo... Booked 2 rooms for mondarmoni on 28th 29th june... Reached on nite 10 o clock... With my kid of 4 yrs... But room is full of ant... No tv connections... No ac... No parking... Kept calling oyo...4 times spoke to oyo executive.. All kept me waiting... Till 12 o clock i was waiting... I am totally harassed... My booking i'd is... Also the bed sheet was torn...
Rfam8401... Hotel name is mandarmoni resort...

Hello sir
Today i had booked the room from oyo rooms and booked the room. My booking id
Igek8562.
When i reached the hotel, they did not give me the room due to server not responding.
I had the show the message to hotel employees but they were not provide the hotel.
When i call to customer care, they told me that server is not responding and we cannot provide the hotel

Please take action against the oyo rooms and refund my payment as soon as possible

Thanks
Dipanshu jindal

I had done the booking online and also done the full payment, but at the time of check-in the hotel is saying that there is no such booking and on calling the customer care no. The are also saying to wait there.

It has been more then 1hr waiting at the hotel reception but no response from oyo has been received to me.

On calling again and again they are saying to wait there or you will receive a transfer, now it is 10 pm and we have reached the hotel by uber from railway station. Now if

Hello sir
I would like to bring to your kind notice that i booked rnb hotel oyo 1505 but i am not stay there because hotel manager not allow to stay on the basis of oyo rupee and my oyo rupee has been deducted for same.
So i request you to please refund my oyo rupee
Booking id - iwtp7902
Date - 25-jun-2019 to 26-jun - 2019
Ajay sen
Phone no - [protected]

Dear /sir madam

I had booked a room my booking id is (Gzpl3469)
I booked this 09/06/2019 at night and i have make payment also
Thak i found the date 09/06/19 sunday morning is cheeked out time 11:00 am but on sunday i have to cheeked in at same
Than i called the customer care on under 10mint of booking
The said that canceled the same booking you bill get refund
After some cancellation charges and book a new booking,
I do the same but yet i dont received the payment i called the customer care also the said as par our policy you will not get the refund,
This is a fraud is happen with me what should i do now to get my payment back

Vishnu
Mob-[protected]
Mail id - [protected]@gmail.com

I have booked oyo hotel for two nights from 21st Jun 19 to 23rd jun 19. After check in I modified my booking for early check out on 22nd jun 19 . I already paid 1654 rupees for two nights. But after modifications one amount not refunded to me by oyo, however no policy for modifications charges in oyo. I so many times called costumer care but they told me that they will not refund due oyo policy. Pls solve this.

I used Hotel Palkhee in Chembur, Mumbai through Oyo Rooms. On the day of stay, I made payments through oyo app and it failed 3 times. So I made payment through debit card at the hotel. Finally, in a few hours, all the failed transactions worked and debited money from my account. So totally, there were 4 payments made from my account for one night stay. After filing a complaint with oyo, I got 2 refunds. One ore refund is pending and it has not been addressed despite repeated calls and complaints to the customer care. They assured refund in 14 business days every time but nothing has happened since January 2019. This is a pathetic level of service taking the customer for granted. Please consider this complaint for a quick resolution.

Oyo had taken my booking for two days at Hyderabad. I had paid the amount in full. However, the hotel was unable to provide me my room on spot saying that “they are overbooked”. Now, please specify what kind of business are u’ll doing? You are accepting bookings from customers, taking the full money and then not being able to give us rooms? Can you understand the trouble and harassment an old couple has to go through at 8-9 pm due to this ### inefficiency or fault of yours? even after paying the full amount? I am saying this with my own experience. And then you guys do not even have the ability to handle issues properly. I had to call atleast 12-13 times to get a refund and its still in progress.

Oyo account: Vaibhav Sharma
ph -no [protected]

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my firm m/s Deloitte Touche Tohmatsu India LLP GST no 06AALFD7157J1Z3

OYO Townhouse 075 Nagpur Airport, Booking No. ZQOD8164
24th June2019 to 25th June 2019

Bill copy is attached

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no. Oyo is only providing me the payment receipt, which is of no use to me, since the same cannot be used for taking gst credit. The hotels associated with oyo says, the oyo will provide the invoice.

Since, they are not providing any tax invoice (Specifying my gstin no. And gst breakup), there is a possibility that they are charging gst from customer and they are not interested in depositing the same with the govt.

It is a complete case of violation of gst law.

I’m Gaurav. I canceled my booking for a hotel on 4th june and as per the call from oyo and email they said they have intiated the full refund of the amount but I’m still about to get my money back. I tried calling the customer care several time and they tell me they will connect me through senior department but after waiting 10 minutes they cut my call. I’m fed up of this. Pathetic service.

My booking Id was JPID3127

OYO customer care are not proper respond on my registered complaints (comp. No[protected].As per below issue raised by me on customer care and also issue submit on OYO assist.but since 20 June 2019.

1. TV not available in booked room.
2. Room cleaning very poor and certain very dirty.
3. Bed sheet not changed after my request.
4. Room services also very poor.

Please do needful.

I booked a hotel on June 6 from OYO. The booking ID was Ksbl6723 and the
booking was at OYO 30548 Padma Cottages. I did full payment. But just
before my check in date. Your team cancelled my booking and shift it to
other hotel which was not same as i previously booked. I contacted OYO
customer executive several time some of your executives hanged phone on my
face I even talked to senior executives no real solution was provided. I
was told that similar type of hotel will be provided and the extra cost
will be beared by OYO. Next day your senior executive says we cannot modify
booking we will cancel your booking and book a different hotel. My original
booking was canceled and coupon that i redeem from flipkart was wasted.
Because of your poor customer services i had to cancel my trip. Your
Customer service is of no use. Doesn't respond to a any queries better.
Customer handling is worst. All i wanted was time to select a alternative.
OYO forcefully gave me hotel which was not same as my previous booking.
OYO said they will give me refund they haven't given me my refund