OYO Rooms Complaints & Reviews

I ordered oyo rooms (Jass hospitality) on june 29, i went there 3rd time in past 2 months. Whenever i visit there, they say that they don't have light and this is the only reason which i get to hear. I am not sure but they are seriously doing black business there. Then i contacted oyo like earlier,, they said cancel this one and bookd another, i booked another oyo that was around 10-12 kms away roaming in that # summer whole day and when i reached there (Yash residency) people around there said it doesn't even exist there from long time. Then why it is showing on your app? Them they booked one oyo for me which was around 4-5 kilometers away i reached there, they don't have parking, they dont have water in there taps and they charged me 664 rs. It was so frustrating day for me and they said they will provide credit additonal to refund when i will check out but earlier i got 25% refund at the the time they shifted my oyo. And now they said they will provide once illl check out. Then in the evening i checked and called your number, they said it's after 9 pm, they won't be able to provide credits now as there team who approve refund request is available till 9 pm andhe said that you can call tomorrow anytime and will surely provide u the credit. Then i called today. I asked the agent to transfer the call to supervisor for refund then he added 3 customers in a queue where we were waiting from past 15 min and nobody showed up. The another customer was waiting from past 30 min. It was so # bad day for me and you are not refunding my whole amount? Only amount that i paid through card? My amount got deducted from wallet as well and i dont have any status for second oyo. I started searching oyo on 29th at 12 pm and got last one at 4 pm. You are not even providing me any credits? What type of customer service is this? I too work for customer service company and you have to compensate when cx face inconvenience due to the company.

Hello team,

My booking id (Wfsp0742), hotel - oyo townhouse 092 ashray, every room has complimentary goodies basket and exclusive snacks provided at the time of check in.
Well i was not provided with it, when i informed to the manager, he told it is chargeable and you have to pay for it. And he was too rude, and used bad words regarding it.

There was problem in door lock access through card, it take 5 to 10 minutes to unlock the door. This same was informed to the manager, but he didn't find any solution.

This both problem ruin my stay. Kindly provide me the refund on the basis of this problem.

Regards
Akash panchal
[protected]

Hotel sitar, sitarganj, uttrakhand.

Reception denied check in as they get less amount against this booking. Booking amount was ₹561.00/- that i already paid during booking to oyo. But as i reached at hotel, the person at reception denied this booking and after discussion he offer me room in ₹ 1800.00/-. As i've not any option for another hotel nearby this and i took up this deal in ₹ 1800.00/- for 2 days (₹900.00/- per day).
I want my money ₹561.00/- back from oyo.
Worst application, bad experience.

Dear sir/ ma'am

Hotel authorities of oyo9046 hotel metro star refused to do the check-in when advance prepaid booking for the same is done via oyo app.

Booking id is: lbvj2735

The hotel authorites refuse to acknowledge that they accept online payment. They keep on saying that they deal in cash only.

The contact number of oyo captain mr. Naved nadeem was not available by oyo customer care.

Where to go in such a case in middle of the night and in an unknown place?

There is no help from oyo customer care we tried to reach out to them for help for 2 hours they keep on saying that they are sorry for inconvenience and they are going to transfer the call to senior management but in 2 to 3 minutes the call got disconnected.

Worst experience ever.

What to do now?

Does oyo even care?

We will file a mental harassment case against both hotel authrities and oyo management in the consumer court.

I hope oyo can make suitable amendments to make sure that oyo captain is there in the morning to look into the matter.

Cape - jasmine regency oyo 15130 has denied the check in and on the top oyo has no control on their property,
Hotel people has denied and they are unable to do anything,
This is a serious failure in customer service experience,
If they can't provide the hotel room at the price mentioned on the app then why they publish such prices on their website or app.
Contact no is [protected]

Now the room is booked at higher price with no breakfast, who will compensate for the experience suffered.

My booking id was dwof9163.. It was the worst experience i have ever experienced.. Starting from the first, hotel receptionist denied us check-in stating that tarrif is low so they can not provide us room... I booked room for 876 and paid in advance... They told me that their room tarrif is 1200 and will not give room in a less amount... So i called oyo custumer support.. Your excecutive talked with the receptionist.. Then executive told me to wait as he was saying to transfer my call to senior and then hold my call for 5 minutes and then he cut the call... After that i tried calling many times but call ended everytime.. So i had no other option but to pay 320 rupee extra to receptionist even after booking room and paying in advance.. They gave us room with no telephone or telecom... Each time i had to go to reception for even asking for water... Tv was not working in room...ac started leaking water inside room.. Even in the almirahs of room, they had put so many boxes and trash... When i told them to clean almirah... They told me that i can cancel my booking... Hotel staff was very rude... Room was so dirty... And was not worth 500 rs.. I was stayed in 109 room number... That looked much like store room.. I have booked room oyo many times... But wont book again... I had to pay 1200 for a room of 850 rupees that with no mentioned faclities given to the custumer.. Worst experinnce... I had to check out from that hotel and checked in to another hotel through mskemytrip.com... Totally ruined my day and money and my trust on oyo...

We booked a room at Oyo 30479 Green Wood Resort, Chikmagalur for 6 guests with booking id - BHLZ1524 for check-in dates on 29th June 2019 12pm onwards. When we reached the resort at 12:20 pm and showed the resort receptionist the booking message and mail they denied my check-in the resort as the booking was made for at a cheaper rate as compared to the original resort fares and they completely denied us giving the room at OYO booked price. They argued with us that no one can give us room at that oyo price. My booking was already confirmed and complete payments were done but they refused to give any room and mentioned that their property has been removed past 2 months back but the oyo hasnt updated and repeatedly entertaining bookings fie the property. Also the resort representatives were vey rude and verbal in their responses. Can you please justufy why there was a gap because of which we as a customer need to face such harassment and frustration at the oyo property site. Why did oyo entertained the bookings and payments when the property didnt allow us to checked in? It is very disappointing and disturbing to note that the oyo service has terribly degraded and i will ensure that i never go for oyo rooms in future neither i will suggest others to go for.oyo is now growing to a India's leading fraud hotel chains. And its been 3 days post my check in was denied but neither the oyo rooms made any efforts to check with me for the refund amount or neither they took any steps for the customer satisfaction.

My booking id - BHLZ1524
[protected]@gmail.com

Dear Sir/Madam,
I have checked there is no early check out policy in OYO hotels. I booked the hotels on 29th June 2019. The booking was from 30th June 2019 to 7th July 2019. I booked the hotel through OYO assistant team. When i reached on the check in date, i found the hotel is very small and immediately i contacted to OYO assistant team and informed the situation. I asked them is there any possibility of change the hotel from one location to other or cancel the booking, they said both option is available. Today 1st July 2019, i did the check out and at the time of check out, i was charged early check out charges. They said that it was their policy and i informed them that i booked from your assistant team and they said that i can do check out before 7th July. After check out, i went through their policy but it was surprised there was no such policy written there. Please take some serious action against it.

I have done complaint for refund due to worst services as oyo 30676 hotel shourya grand heaven given nothing to us like no electricity, tv was off, ac were not working, i have paid for breakfast but no breakfast provided, we have spent 1200 rs everyday just to have breakfast in other hotel, there was no hot water, every 5 minutes electricity went off.
Kindly refund otherwise i will ensure legal action.

Booking id - mwef7695

I booked a hotel in OYO 29850 bonita casa new delhi, the hotel was not even 1 percent of what the showed online by there photos, rating and reviews. No light, no water, unhygienic, no locks on door, no safety, the management was zero, the staff was very bad, and unethical and unprofessional. I would really like to take strict actions against such hotel, who try to make a fool of there coustmer and try to get huge amount. And no facility to complain or provide a feedback. And neither they want to bring any changes. And making people suffer coming to make a stay there by thinking them a reliable one.

I booked OYO 40319 Hotel harsha International from 14th June 2019 to 16th june 2019 for my sister and her husband and kid.
They couldnt make it so i had to cancel it. First their app was not accepting cancellation again and again and when they finally did they deducted charges for 1 night. Moreover they didnt even refund me anything as date. their policy of refund is maximum 14 days. I called their customer care number and asked them to issue me a complete refund and they agreed to refund the balance amount as well. But till date i havent received a single penny and whenever i call them to ask for refund status they say it will take another 2 days and so... they are just bluffing and keeping the money

Booking id:unji5893
Booking name:ebrahim
Booking mail id:[protected]@yahoo.com
Booking id:rishi
Booked on:06/06/2019
Issue escalated on 07/06/2019

Due to govt sealed that booked hotel, hotel employee didn't respond. Our whole family waited in road at midnight 12am to 4am. We tried to reach you that customer care to arrange alternative or refund the amount, very poor response and they will cut the call with out providing any solution or response. Also they told the manager or senior cr person will get in touch or call back for refund process, but still we didn't get any response.
Next morning again we have escalated the cr person to initiate the refund process, they told that you will get refund amount with in 7-14 working days over telephone confirmation and mail confirmation, almost 22 working days has gone, still there is no any update about the refund. Again trying to reach the customer care, same call is get disconnecting and very poor response. So, from registered booking mail id we initiated the refund escalation, they responded that check the cancelation policy, we didn't cancel the room then why we have to read the cancelation policy. So, narrated the full story, waiting for there call back, response and solution over these issue

I had done a booking with oyo (Booking id xblt4871) in chikkamagaluru and i got confirmed booking email from oyo but the owner denied my booking stating they have some dispute with oyo from past 2 months and he will not give room to oyo customers. But my question is why oyo is showing that hotel in there website?

Finally we not got any room in chikkamagaluru and we spent whole night in our car..

A complete fake company!
Oyo total holiday co of oyo rooms

I request every person reading this to take it seriously

I planned a trip with oyo total holidays for uttarakhand there agent mr. Mayur singh gave us al details through mails there were some mistakes which he corrected only in mail but when my trip started my first destination was as per planned but next destination i paid them big amount to stay in a resort which he accepted on time of taking money but when i reached there i didn’t had any booking we were around 23 people including a 6months baby and senior citizens too we held whole night in car infact company is still not refunding my money and asking me proof i request constitution to take serious action against these ford company they are harrishing me from last few days not giving my money back daily they are making excuses people included in harrishing me are, mayur singh, vipin adhikari, khushboo, naved alam, sandeep, sonu, heena, bhaskar, and more they all say we are team but no is trust worthy i request everyone to don’t take any package from oyo infact don’t use any service from oyo!

Hello,
I got a room booked on 30 june'2019, through oyo app. My booking id was rthx0391. I went for check-in at around 12:30 am and when i reached to the hotel, the hotel manager told me that all our rooms are sold out already. I told them that i have booked through oyo and made the payment too. He replied that i have told oyo that i have no more rooms and they are fool that they booked the room still.. I called the oyo customer care more that 20 times but everytime they just ask me to hold the call and they cut the call.. I kept standing outside the hotel with my 5 friends till 5 am but no solution was made from the side of oyo.. Also the hotel manager told me that oyo uses fake photos to take the guest attention.. The solution which he got for us that we can go to a gurudwara and sleep over there...
I just can't tell you how much problem i have faced till last night

I have several call record of the oyo costumer executives in which they were unable to find a solution for me. Everytime they ask me to hold the call and its been cut..

Being from the hotel background, i know all the policies of a hotel.. You can't just book a room, take a payment when you don't have any room with you..
I have faced several health problem since last night as i was unable to sleep and was standing whole night..

I just want a worst action should be taken on the case...

Oyo rooms found appropriately dealing with the issue of providing rooms for unmarried couples. But in the hotel policy, i could find unmarried couples not allowed. Of course, it's not valid. But let the hotel deal with it.

How could oyo rooms in these hotels taking the issue? I tried to reserve one room. Confirmed room is oyo. But the accommodation was denied as two guests to share the room were unmarried people.

Oyo`s decision with this issue is quite appreciable. But would like to know how you are dealing with this outdated hotel policy with your policy.

I can share the reserving ticket. If needed.

Booking id: htl4fxpekc

Booked on: june 29, 2019, 12:13 a. M. Is

Location: oyo 649 hotel ajantha trinity inn
Plot no. 154, trinity church complex, swami vivekananda road, opposite taj residency,, bengaluru, india
Phone: [protected]

Date issue happened : jun 29, 2019

Hotel policy mentioned as:
The standard check-in time is 12:00 pm and the standard check-out time is 11:00 am. Early check-in or late check-out is strictly subjected to availability and may be chargeable by the hotel. Any early check-in or late check-out request must be directed and reconfirmed with hotel and may be chargeable by the hotel directly.
Alcohol is not allowed, guests can checkin using local id (Pan cards are not allowed), unmarried couples are not allowed, only indian nationals are allowed.
Most hotels do not allow unmarried/unrelated couples to check-in. This is at the full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances.

Sir, we stayed this hotel but very bad. I already sent them with proof but they not refund my money. Also they customer support is very very worst. After fight they give me 500 RS but I'm not ready to agreed. Because this hotel totally worst and not worth of money. I want my full money. I already told them for full details with proof but they insult me. They false quality and quantity. Booking ID; YDXE3486

I booked oyo 35845 in indore with booking id hfcl0561. Upon checking in with my daughter i soon realised that the room did not even match up to the basic standards. It had no windows or walls and rooms were seperated by wooden panelled partitions. The bathroom had no ventilation or exhaust system (The hotel person told us to use the bathroom of the adjacent room). Somehow we spent the night in the room but we did not know that the worst was yet to come. Next day, we requested them to give us a better room and they obliged. However since the afternoon there was no electricity. As a result the ac wasn't operational. The bathrooms were devoid of any water supply although the floor area outside our room was overflowing with dirty water (Out of some probable leakage). The hotel authorities were trying to do whatever they could but they weren't trained. I called oyo helpline 3 times.in the first time they booked me an alternate room in, but i was shocked to find that it was situated in lucknow and not indore. Upon successive calling they put my call on hold to connect me to the manager but nobody responded.in the final call, i was connected to a fellow customer who too had called the customer service to lodge a complaint. I was clueless about what to do since the question was about basic facilities and security. So i walked out of the hotel after paying one night's charges. This is indeed a matter of harassment and i want immediate action to be taken against oyo.

In koparkhairne there is pratham lodging QZDO4230 I'd booked and already paid at this place they ask me to wait for one hour we was standing near receiption And after they asked for extra charges 300 rs but i I'd already paid full amount online. Extra charges for what ?? When I have already paid online on Oyo app they were fraud people. Oyo has to take some action on them immediately. Because those hotel can make Oyo spoil. I think Oyo is best till now . Because of that pratham lodging my Oyo experience was very bad. I'm extremely dissappointed with there service because the owner was very rude with us.

With very sad and frustrated mood I want to lodge a complaint regarding my booking in oyo's no. 38003 hotel vandana, booking no. GVTU2089.. I have booked 2 rooms on 28th June 2019.. The allotted us room no. 112 and 114...the rooms condition was so bad that a family man can't stay there... The bad sheets was torned and too fouly.. Room was having damp and moisture smells..
Mattress having blood suckers.. Bathroom was too smelly and having cockroaches... Toilet sheet was so ugly that on one can imagine to use it... They didn't provided us towels and soap kits... The doors was having a termites.. You can imagine that how I tolerated one night with my childrens and parents... The photos I have seen on oyo site at the time of booking of hotel was a cheat as the real Image was revert... This is the worst experience of my life with OYO'S.. How can Oyo's, a reputed name can do this.. I m very heart broken and in deep agony... Please don't do this with anyone in future... Please take a proper action and I sweep away vandana hotel from your site... I want my full money refunded... If you don't take Proper action I will file a complaint in national consumer court and on Prime Minister Complaint portal...
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Date: Sat, Jun 29, 2019, 11:52 AM
Subject: Complaint regarding bookings in 38003 hotel vandana Guwahti.
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[protected] Forwarded message[protected]
From: Deepak kumar
Date: Sat, Jun 29, 2019, 11:52 AM
Subject: Complaint regarding bookings in 38003 hotel vandana Guwahti.
To:

With very sad and frustrated mood I want to lodge a complaint regarding my booking in oyo's no. 38003 hotel vandana, booking no. GVTU2089.. I have booked 2 rooms on 28th June 2019.. The allotted us room no. 112 and 114...the rooms condition was so bad that a family man can't stay there... The bad sheets was torned and too fouly.. Room was having damp and moisture smells..
Mattress having blood suckers.. Bathroom was too smelly and having cockroaches... Toilet sheet was so ugly that on one can imagine to use it... They didn't provided us towels and soap kits... The doors was having a termites.. You can imagine that how I tolerated one night with my childrens and parents... The photos I have seen on oyo site at the time of booking of hotel was a cheat as the real Image was revert... This is the worst experience of my life with OYO'S.. How can Oyo's, a reputed name can do this.. I m very heart broken and in deep agony... Please don't do this with anyone in future... Please take a proper action and I sweep away vandana hotel from your site... I want my full money refunded... If you don't take Proper action I will file a complaint in national consumer court and on Prime Minister Complaint portal...