OYO Rooms Complaints & Reviews

I am staying in hotel maya international, church street, bangalore.

There are insects in my room and i just cannot sleep here. Called the oyo captain, he never picks up the call. Called the reception, they said they don't have rooms available and they cannot do anything. Called customer support 20+ times, they just say "cannot hear voice, so forced to end up the call" or they say that they are looking for other...

Hi i planned a trip to chail for the date 28th june 2019. I booked four rooms on 23rd june 2019. Later one of our team members fell sick due to which we reconsidered our trip plan. I called oyo and gave them my booking id and asked about cancellation and refund policy. They told me that i was eligible for full refund. Just to make sure i again called again and asked about cancellation and refund policy, they replied that i was eligible for...

Thanks! Your package is now confirmed for your travel to Ladakh.

Order id: b0e544c4-ae57-42b6-8c6e-baff42f2e630
Package start date:[protected]

when asked for refund did not refund although the sales person Tikmu devi had promised that in case I cancel they will refund.

I have sent multiple mails to them but they refused to entertain and neither they are refunding my money...

My registered mobile number is [protected] and i have book a room by oyo app in shimla for check in dated 15/06/2019 one night, oyo has been confirm the booking in hotel lalji shimla, i receive a massage from oyo on 15/06/2019 at 12 pm for change my booking from lal ji to hotel howard shimla, i reached in shilma at 2.30 p. M.in hotel howard, but no any room book for my name, i was very tired, so me and my family was vary disturb and i take...

Hi
I have booked a resort in shimla from 15th june 2019 to 16 june 2019... And just 1 day before my travel they shifted my stay from resort to 3rd class lodge without informing where the lodge is pathetic, unhygienic, nothing works and inappropriate for 2 single gals
I tried to call oyo multiple times but nobody responded properly
It was a pathetic exp for me and my whole holiday got ruined because of oyo...

This is a complaint against hotel delight inn of chatterpur delhi.
We have booked 7 rooms for 21 guests from 24/06/2019 to 25/06/2019 by name of huife twobros pvt. Ltd.
Their commitment was not fulfilled. Quality of food was not good. Guests were disappointed. We want refund of the amount paid for food.
Looking forward for your reply/necessary action.

Thank you
Regards
Huife twobros pvt ltd....

I booked 2 rooms on oyo room from 30th april at nagpur however when i reach at the location, i found that hotel (Apartment) was not at all in existence.
Now when i have called oyo rooms they have not addressed my issue and not refunded me money for 2 months and after that also they have given only 20% amount back to me.
This company is a big cheat.

Kindly take an action....

My booking id is vlmj9870. This is the second time i am complaining on this portal regarding the same issue. My booking was cancelled by oyo without any intimation even after paying the complete amount for 5 days i. E rs. 36, 770/-.
I had complained immediately and oyo approved a refund of rs.29, 416/- on december 26th, 2018.
As on date, i had received rs.17, 678/- as refund and the balance amount is still due from oyo. I have...

Oyo made my trip worst. They have deducted money but unable to provide me a good quality room. I had travelled with my family from delhi to mussorrie (Hotel pioneer, booking id: agkt1376) but the room they had provided me is like the servant room. Just because we had booked room by oyo. When i had called the customer care he said that and assured me that they will provided me the full refund but know they are refusing to give me money back....

Dear sir / madam,
My booking id: nkwg5738
(From 22/6/2019 to 23/6/2019)

Kindly note below few of my bad experience with this hotel :-

I) we requested for early check in; they waited us sitting at reception, though rooms were vacant.
Ii) no 'oyo' toilet kit was provided, as they don't have any stock.
Iii) bathroom lock was broken; reported immediately, but no result. The room ac was...

When i shifted in oyo life i was told it was girls pg but after shifting came to knew it had boys living there so its misguiding by agent.
Now i want to vacant the place as this unexpected behavior is just not acceptable as being a girl should have been told about this and since it was hidden their motives are doubtful for future. Please refund my amount asap and my booking id is 19355....

I booked room for amritsar (Punjab) on 20th of june 2019. And paid full amount, (2 days from 21 june to 23 june). When i reached hotel on 21 at 10: 45 pm, they said we do not providing rooms for oyo customers. I said why i already paid full amount, they said we dont know about what you did you may talk with oyo.
I called oyo and they did't provide any solutions and first agent disconnect my call after listening my issue, after that...

I had booked a hotel at goa price 3391 but i got better deal so wanted to cancel that and book one more. But the oyo asssit told not to cancel and he himself booked other hotel and the hotelier is not aware of the discounted price. He didn't allow us inside. Oyo person again booked some cheap hotel and asked us to go there. We said we don't want any booking please refund our amount. These guys are not at all ready to refund our money. Such...

25 minutes ago
I do not have the id
He said it got cancelled
Can you call me.
Hey
You there
Kindly allow me some time.
Brother if you cannot help me then atleast give me the email id for writing a complaint.
I had already called the oyo assist.
14 minutes ago
How much time do you need brother?
I want to claim a refund!
An agent will be assigned to you shortly....

I booked an 2 oyo rooms on may 25, 2019 in ooty at misty rock hotel. Thank god i dint pay the full amount but paid an advance of 2948 some thing. Before reaching the hotel we call the hotel owner and to our surprise he said no rooms were available, there is some issue with oyo app please check with oyo. Immediately we called oyo and inform the incident. The oyo customer executives suggested to give us room near the bus stand which we deny...

I want to file this complaint against oyo rooms which recently was awarded start up of the year is scam their hotels are not verified before taking in control.

I visited indore in month of may booked hotel from oyo 12-16 may for hotel ambrosia which was paid by me cash on reception 11991/- upfrontly over the counter booking xldo0518.

When i visited this hotel with 3 of my other colleagues on 12th of may we found...

I booked hotel from oyo and on the day of checkin on 7th jun, i was denied check in and then shifted to another hotel then again denied check in second hotel. Then was shifted to 3rd hotel on the same day that was way below the quality that i booked originally.
Moreover in the bill generated they put in extra amount of 6000/- rupees as other charges which they dont know about.
My registered no with oyo is [protected]. Dagu...

I have booked a room in Ace Prime hotel in greater noida. Oyo app is showing price Rs. 859 and hotel asked for Rs. 999. I called your assitant to help and they also dont know the issue and said to change the hotel or the prices/tarrifs changes on daily basis. If there is any change it should be visible in app otherwise there is no need of this app. So please i[censored] can do this modifications asap then I as a customer will prefer this otherwise...

Booking id: mcoq9507
Check-in - 21st jun'19
Check-out - 22nd jun'19
I booked a hotel on 21 june 2019 at 11.00 pm, by mistake check in date is entered wrong and i have done the payment. I booked a room for the day that is gone. So, i contacted oyo assist to modify the dates. They given me another number. I talked to 4-5 persons but noone helps me and noone knows the procedure. So, finally i cancelled the booking and now...

My booking id was puge9671. This is written by oyo
We are extremely sorry that your stay experience with us was not as expected. We are investigating the cause of the trouble faced by you and working on priority to resolve it.
We hope you will give us another chance to host you.
We have initiated the refund of your cancelled booking amount with full refund which will reflect in the source of payment in 7-14 working days.br...