OYO Rooms Complaints & Reviews

I subhradeep ghosh oyo s regular customer faced a very bad expreience last week.. I mailed a couple of time but didnt get any proper response so am going to make a last mail..
I book an oyo on 18 th june in namans inn att kalighat kolkata..
I didnt noticed tht that hotel didnt allow local id holders.. So i reached there and faced a bad exprnce.. But as i payed my ammount before i didnt get a single penny back.. First of all i use namans inn with local id for many times but didnt know such rules before.. And i[censored] guys changed some policy u must say that to ur customers.. I am very dissapointed i payed 1610 rupees but didnt get a single money as refund.. That day i booked another hotel by cancelling it i faced lot more harrassment that i ever expected from oyo... I want atlst 1000 of my money back.. Please look after it

Subhradeepghosh

I am staying in hotel maya international, church street, bangalore.

There are insects in my room and i just cannot sleep here. Called the oyo captain, he never picks up the call. Called the reception, they said they don't have rooms available and they cannot do anything. Called customer support 20+ times, they just say "cannot hear voice, so forced to end up the call" or they say that they are looking for other properties nearby to shift me and then keeps me busy for hours. Opened so many issues in the oyo app but never got a call back in a week.

Hi i planned a trip to chail for the date 28th june 2019. I booked four rooms on 23rd june 2019. Later one of our team members fell sick due to which we reconsidered our trip plan. I called oyo and gave them my booking id and asked about cancellation and refund policy. They told me that i was eligible for full refund. Just to make sure i again called again and asked about cancellation and refund policy, they replied that i was eligible for full refund. I cancelled my booking on 24th june 2019 and received an automated email that my refund amount was 0. I felt cheated and called their customer service desk. They said that they will check their call logs and will provide me refund of customer representative had made false commitment. I have been calling them number of times to which i get same response from everyone but my refund hasn't been initiated not i have received any call from anyone in their team.

My booking id is dsiq1935.

Thanks! Your package is now confirmed for your travel to Ladakh.

Order id: b0e544c4-ae57-42b6-8c6e-baff42f2e630
Package start date:[protected]

when asked for refund did not refund although the sales person Tikmu devi had promised that in case I cancel they will refund.

I have sent multiple mails to them but they refused to entertain and neither they are refunding my money

My registered mobile number is [protected] and i have book a room by oyo app in shimla for check in dated 15/06/2019 one night, oyo has been confirm the booking in hotel lalji shimla, i receive a massage from oyo on 15/06/2019 at 12 pm for change my booking from lal ji to hotel howard shimla, i reached in shilma at 2.30 p. M.in hotel howard, but no any room book for my name, i was very tired, so me and my family was vary disturb and i take a room in other hotel in rs. 5000/- per day, i was pay to oyo rs.885/- in advance for book the room on 14/06/2019, now i want to refund my money 885 and extra rs. 2000/- paid by me in hotel due to oyo.

I have been already complaint by phone on 17/06/2019 case id in 16752984 but nobody response by you its too same of oyo please give me my refund amount immediately.

Thanks
Divesh goel
(Advocate)
Mob - [protected]

Hi
I have booked a resort in shimla from 15th june 2019 to 16 june 2019... And just 1 day before my travel they shifted my stay from resort to 3rd class lodge without informing where the lodge is pathetic, unhygienic, nothing works and inappropriate for 2 single gals
I tried to call oyo multiple times but nobody responded properly
It was a pathetic exp for me and my whole holiday got ruined because of oyo

This is a complaint against hotel delight inn of chatterpur delhi.
We have booked 7 rooms for 21 guests from 24/06/2019 to 25/06/2019 by name of huife twobros pvt. Ltd.
Their commitment was not fulfilled. Quality of food was not good. Guests were disappointed. We want refund of the amount paid for food.
Looking forward for your reply/necessary action.

Thank you
Regards
Huife twobros pvt ltd.

I booked 2 rooms on oyo room from 30th april at nagpur however when i reach at the location, i found that hotel (Apartment) was not at all in existence.
Now when i have called oyo rooms they have not addressed my issue and not refunded me money for 2 months and after that also they have given only 20% amount back to me.
This company is a big cheat.

Kindly take an action.

My booking id is vlmj9870. This is the second time i am complaining on this portal regarding the same issue. My booking was cancelled by oyo without any intimation even after paying the complete amount for 5 days i. E rs. 36, 770/-.
I had complained immediately and oyo approved a refund of rs.29, 416/- on december 26th, 2018.
As on date, i had received rs.17, 678/- as refund and the balance amount is still due from oyo. I have been complaining since january, 2019 and i have spoken to almost 40 oyo customer care people and also have close to 30 case id's on this single booking id.
My latest case id was registered on june 20th, 2019 bearing id no[protected]I have almost 20 - 30 case id's for which nothing was done).
I am tired of calling oyo and listening to their false promises. Everytime i complain, they open a case id and say sorry for inconvenience and i receive emails and messages from oyo confirming that they would refund my amount within 7-14 but nothing is done and i repeat the whole painful process of explaining my case.
Oyo always keeps the call on hold for 30 - 40 minutes and then disconnects. To reach the escalation team is a task and to register the complain each time, i spend close to 1-1.5 hr on the phone.
I have complained on all platforms available and yet nothing is done. My only option next is to file a case on oyo for not refunding my money and putting me through so much trouble since 6 months.

Oyo made my trip worst. They have deducted money but unable to provide me a good quality room. I had travelled with my family from delhi to mussorrie (Hotel pioneer, booking id: agkt1376) but the room they had provided me is like the servant room. Just because we had booked room by oyo. When i had called the customer care he said that and assured me that they will provided me the full refund but know they are refusing to give me money back. Now they are giving the worthless excuses.

Dear sir / madam,
My booking id: nkwg5738
(From 22/6/2019 to 23/6/2019)

Kindly note below few of my bad experience with this hotel :-

I) we requested for early check in; they waited us sitting at reception, though rooms were vacant.
Ii) no 'oyo' toilet kit was provided, as they don't have any stock.
Iii) bathroom lock was broken; reported immediately, but no result. The room ac was pulling bad smell...
Iv) at about 1pm some people start knocking the door and say we have to shift room immediately with an excuse of room ac maintenance, though the room was working properly; they repeatedly disturbed us by ringing the door bell.
V) hotel staffs were not co-operative.
Vi) hotel not at all maintained...

Regards,
Tarak poddar
Mob: [protected]

When i shifted in oyo life i was told it was girls pg but after shifting came to knew it had boys living there so its misguiding by agent.
Now i want to vacant the place as this unexpected behavior is just not acceptable as being a girl should have been told about this and since it was hidden their motives are doubtful for future. Please refund my amount asap and my booking id is 19355.

I booked room for amritsar (Punjab) on 20th of june 2019. And paid full amount, (2 days from 21 june to 23 june). When i reached hotel on 21 at 10: 45 pm, they said we do not providing rooms for oyo customers. I said why i already paid full amount, they said we dont know about what you did you may talk with oyo.
I called oyo and they did't provide any solutions and first agent disconnect my call after listening my issue, after that...

I had booked a hotel at goa price 3391 but i got better deal so wanted to cancel that and book one more. But the oyo asssit told not to cancel and he himself booked other hotel and the hotelier is not aware of the discounted price. He didn't allow us inside. Oyo person again booked some cheap hotel and asked us to go there. We said we don't want any booking please refund our amount. These guys are not at all ready to refund our money. Such thugs are sitting in oyo.

25 minutes ago
I do not have the id
He said it got cancelled
Can you call me.
Hey
You there
Kindly allow me some time.
Brother if you cannot help me then atleast give me the email id for writing a complaint.
I had already called the oyo assist.
14 minutes ago
How much time do you need brother?
I want to claim a refund!
An agent will be assigned to you shortly. Meanwhile, it would be awesome if you could elaborate your concern.
4 minutes ago
I did the booking at 7:00pm. As I did not get the booking confirmation I called oyo assist. The guy who picked up the call said my booking was cancelled. He offered me the same hotel for much higher price that I had booked. I said I do not want the hotel just refund the amount. Then at 8:15 pm I received an email that my booking was on hold.
Then again I called the oyo assist the guy said it was on hold and I need to pay remaining amount. The guy told me if I was around the property. I told him if he would have waited for 1:30 hrs after booking got cancelled.It did not make any sense to me.
I just need my money back.

I booked an 2 oyo rooms on may 25, 2019 in ooty at misty rock hotel. Thank god i dint pay the full amount but paid an advance of 2948 some thing. Before reaching the hotel we call the hotel owner and to our surprise he said no rooms were available, there is some issue with oyo app please check with oyo. Immediately we called oyo and inform the incident. The oyo customer executives suggested to give us room near the bus stand which we deny since we need a peaceful place.in the end he told he will initiate the refund and withing 7-14 days it will reflect in my account. Its been 1 month still i have not got my money. If i called the customer care they would keep passing the calls and keep me on hold every time. It was the worst pathetic experience ever. I spoke to their executive and manager name poornima this lady kept me on hold for 45 mins and never came back, then subhodeep das, jalaj etc etc... They all are useless... I don't know how to deal with this matter anymore i would keep receiving mails that my refund is initiated but nothing happened till now.

I want to file this complaint against oyo rooms which recently was awarded start up of the year is scam their hotels are not verified before taking in control.

I visited indore in month of may booked hotel from oyo 12-16 may for hotel ambrosia which was paid by me cash on reception 11991/- upfrontly over the counter booking xldo0518.

When i visited this hotel with 3 of my other colleagues on 12th of may we found this hotel very very dirty and not of a standard were we can live with female colleagues it was a hotel used for some other businesses which we could feel. We had no warm water in the room the bed sheets were very very dirty like a low life lodge. We decided to move out of the hotel next morning after staying for a horrible night in the hotel were ac's were leaking water on the face and bathrooms smelling very very dirty.

We requested them to cancel our booking and refund they asked us to speak with their customer service. Finally after getting into a new hotel as we had to take care of our purpose of visit. We checked into new hotel of oyo then i realized the hotel ambrosia hasnt shown our check out and i complaint this to oyo customer service some rep called md afridi promised me a refund of 5568/- which was given after deduction of charges of the horrible night i spent with my colleagues.

Today its been 40 days and i have called them 3 times long calls with every customer service rep explaining the scenario all over again to each of them they stil didnt find any request then i use to remind them every time i was suppose to get a refund within 7-14 days and its been a lot more then this and they always said it will be done it will be done. I was very frustrated i still waited to day on 1 hour long call arguing get my refund back but oyo team is now saying they are waiting for a approval from their ground team who seems sleeping for 40 days now, and 4 days ago i was told it will be resolved in 48 hrs and it was a technical glitch thats why it didnt get processed and today all togther a new story has come that they cant tell me how long will it take for the refund they dont have any time line.

One of the pathetic customer service i have seen ever in my life i recommend to stop this company from doing such nonsense business in india and also put some basic rules their customer service team which is utmost very irresponsible.

Please help me get all my money back i want a full refund of my money and need compensation for the harassmeent they have done to me since last 40 days

I booked hotel from oyo and on the day of checkin on 7th jun, i was denied check in and then shifted to another hotel then again denied check in second hotel. Then was shifted to 3rd hotel on the same day that was way below the quality that i booked originally.
Moreover in the bill generated they put in extra amount of 6000/- rupees as other charges which they dont know about.
My registered no with oyo is [protected]. Dagu

I have booked a room in Ace Prime hotel in greater noida. Oyo app is showing price Rs. 859 and hotel asked for Rs. 999. I called your assitant to help and they also dont know the issue and said to change the hotel or the prices/tarrifs changes on daily basis. If there is any change it should be visible in app otherwise there is no need of this app. So please i[censored] can do this modifications asap then I as a customer will prefer this otherwise I'll prefer any other suitable and friendly app with more clearance in everything.

Booking id: mcoq9507
Check-in - 21st jun'19
Check-out - 22nd jun'19
I booked a hotel on 21 june 2019 at 11.00 pm, by mistake check in date is entered wrong and i have done the payment. I booked a room for the day that is gone. So, i contacted oyo assist to modify the dates. They given me another number. I talked to 4-5 persons but noone helps me and noone knows the procedure. So, finally i cancelled the booking and now i want refund of my amount for rs 849.
Worst customer care service, drunked persons are sitting there, they dont know, what they are saying and disconnect the call without any help.
Really disappointed.