OYO Rooms Complaints & Reviews

"hi salman, booking id tmoc3105 is cancelled as you did not check-in to oyo 788 hotel j s continental. Oyo guestline [protected]"
This was the message i received on my mobile the next day..
I booked room here on 23rd of june, stayed there also with my friend.. Did make payment online.. Of which i also received invoice.. Though the receptionist behavior was too rude.. After check out.. As per the customer's right.. I got the...

This is in reference to complaint no. 16430349. Oyo is not providing any support. This is the worst service ever. 2 days of accommodation where we stayed for hours of no electricity. No water. No ac. Oyo is not responding chasing them almost for a month now. This is the kind of service oyo provides to its customer. Oyo hotel metro star in jasola dl...

Dear all,
I have stayed your one of the flagship property in lonavala. Property name is basilica holiday home (Oyo flagship 36890). I have booked 03 rooms for 01 night and my booking amount was rs. 4500/- but the receptionist mr. Shrikant has collected rs. 9000/- from me. During checkout i was busy and i have settled that amount and after that i realized that i have paid double. Day before yesterday i have contacted with basilica...

We faced a lot of problem in the hotel.

We were denied accomodation initially and after talking to the manager of hotel and shouting we were given a room which had no amenities and was not renovated for customers.

1. There is no telephone in the room. Hence we have to go to reception area walking for complains.
2. The tv is not working.
3. No soap, shampoo, travel kit was given. We were given...

Booking i'd elbr7163. My first booking for more than 10 guests are at chandan residency. Oyo called me and trabsffered to prakruthi home kerala. After i reached the spot by spending so much money the owner denied check in. Local oyo captain said they are not able to provide alternate booking and hence asked me to stay in a different property and said they will provide refund of other room. Now its 25 days and no response. Every time i call...

I have paid for 4 rooms booking id khgp1609 9 to 11 july park palace ujjain. After that visit to hotel owner said it's already inform Oyo that it's sold out on that day but Oyo book the room why no body in Oyo call center and chat ready to reply about my booking calling/ chat but due to software and Oyo manager mistake I have learn my lesson never go for group booking on Oyo never pay in advance to Oyo thank for making me learn I will definitely...

I booked in oyo hotel stay inn, New Delhi for 1 classic 2X room with 1 guest on 22nd june 2019. Booking confirmation message was sent to me. On reaching the hotel the receptionst told that all rooms are occupied and I can't get any room. Whereas no prior cancellation message was sent to me regarding the booking. The hotel phone attendee seemed very unprofessional to talk. And the hotel agent was asking for extra money for the same booking....

I paid 3658 rupees using bhim upi. The oyo app malfunctioned and said the payment for booking could not be completed due some technical error. However, the amount got deducted from my bank account. Customer care executives are adamant i have not paid any amount whereas my bank statement says otherwise. Please resolve this issue and refund me as i have to pay again to someone...

A booking was made by my family with booking id dqva5736 in oyo hotel lions india. They have also provided the booking confirmation message. On reaching the venue at 12 midnight they simply refused to provide the room. My dad with my mother and sister had to roam all around chennai in search of hotel at 1 am midnight.in an unknown place with two ladies it was a harrasment for the entire family. I need a serious action against this....

Dear sir,
I am sandeep kumar mallick from odisha. I had booked a hotel named gangotri in puri odisha on 19-apr. My check in date was 3-may. My pnr no was [protected] & booking id was nh[protected]. Due to cyclone fani govt had evacuated all hotel rooms in puri. So oyo messaged me due to all hotel rooms were cancelled due to cyclone money will be refunded. After one month i talked with oyo agent. He lodged a compaint & asurred me...

I have booked a hotel in noida
Booking id kpru8576
I have reached hotel at 1 am, and the guy denied for check in it was mid night but they don't even care about the safety of the customers.
It was baddest experience i ever had with any merchant.. And then i had a word with customer care that was also worse customer care service, every time they puts my call on hold and didn't provide any resolution.. Is this kind of...

Oyo is worst in customer services. Today i have come to know oyo doest not care for customers, for customers who walk in for early check in are like beggers and the receptionist can ask the customer to go out and do whatever they can.

I booked oyo 14500 which happened to be in cheap area, then i booked oyo 18335 i went there. The receptionist is not willing to talk. Did not even asked to sit and bluntly said rooms are booked....

I have booked two rooms with oyo for 6 person include couples and we all have valid id proof but hotel doesn't allowed us to check in for couples
When i made booking through oyo i first confirm with oyo that hotel is couple friendly or not he said sir no problem if all you have valid id proof
But still my proposal my complain is pending for refund of one room...

I had booked a room 1 month ago and i paid the amount of rupees 3658 online through bhim upi but due to some problems my money was deducted from my account but the money wasn't credited to the oyo account. After 2-3 days i contacted the oyo regarding this problem they told me to contact with bank and bhim upi so i contacted the both and bhim says that the money is on hold by hdfc bank of oyo rooms account and bank said the amount is credited...

I made a booking with oyo 14389 diplomat suites (Vasant kunj). Booking id - htlzgpeqkd, pnr:[protected]. Made a payment of 1117rs. When i reached the property there we no rooms available.
I called up the oyo helpline they said that i would be given a refund for this amount and they would help me with another close by property. The property they booked was grand aerocity with a guarantee of checkout 1pm and cash payment as the hotel....

Am here for rude behaviour of one of the receptionist of your highly varied chain hotels. As a customer a hotel receptionist should be calm to us. The only thing was me and my sister were roaming in the hotel with lift and suddenly the receptionist came and very rudly said that "lift me mat ghumo kuch ho jayega to aap dekh lijiyega". This was not good experience....

I booked oyo hotels with ajmir palace, coimbatore. (3 deluxe rooms & 4 guests). Booking confirmation was sent to me. But on reaching the hotel, the booking was cancelled by oyo. Where cancellation msg was not sent to me proiorly. And the hotel phone attendee is very unprofessional to talk. I had to shift somewhere else after wasting a lot of time travelling to the hotel. Very annoying. I want compensation....

I tanmay from bihar wanted to convey that u booked a hotel named the wave international in jamshedpur for date 20-22nd june... One month ago...! My booking was confirmed but at 19 th june when i called on hotel reception they denied me check in due to room filled up and they didn't proveded me a notice as a result my programmes got cancelled and not even the customer care helped me with.. The local assistance gyan prakash pandey i called...

Booking id: yiga5394
Check-in - 12th jun'19

Check-out - 14th jun'19

Address - convent road, kodaikanal

View on map

Landmark - kodai lake (1 km)

Total payment to be made - rs. 752. I booked a room at kodaikkanal vide the above particulars. On 12.6.19, after seven hours of journey, i took a taxi to the hotel asking for my room. I experienced the rudest shock...

Hello
I'm mohd faizaan i booked a room from your app in kanpur on 17th june at hotel maharaja palace but the facilities was poor.
I'm very disappointed as the room was different from the picture which was shown on oyo app.
Apart from these things power supply was very bad their backup system was poor atleast after 15 minutes they were giving backup.
Worst experience...