OYO Rooms Complaints & Reviews

My booking id was puge9671. This is written by oyo
We are extremely sorry that your stay experience with us was not as expected. We are investigating the cause of the trouble faced by you and working on priority to resolve it.
We hope you will give us another chance to host you.
We have initiated the refund of your cancelled booking amount with full refund which will reflect in the source of payment in 7-14 working days.
For help, please call +91- [protected] or write us back on the same email.

Thanks and regards,
Ankush chadda
Guest experience manager
Oyo townhouse oyorooms sticker by oyo

16915859:209058
This is written by me:
My complaint is as under
1. I hv booked the oyo hotel well in advance. I intended to go nahan with my old parents 80 years.
2. On 22/6/2019 at 7 am it was confirmed that my booking is ok. I got the sms.
3. During the middle of journey while driving i got call that booking has been cancelled
4 my wife talk to ur executive shivani she connected to onwer of property who said they r not taking the oyo booking they have informed to vimal or vikul of oyo in this regard.
5 i was near panipat when i got the call of cancellation.
6 i hv no option.
7 it is a embarrassment for me as my parents are old they not visit without me and it was a month plan to visit nahan. We choose the nahan as my parents can't sit for long time.
8 by cancelling my booking at the eleventh hrs u play with the emotions and not only it i spend around 1500 including toll and other — message truncated —

This is again written by oyo
Dear vivek,

We are extremely sorry that your stay experience with us was not as expected. We are investigating the cause of the trouble faced by you and working on priority to resolve it.
We hope you will give us another chance to host you.
For help, please call +91- [protected] or write us back on the same email.

Regards,
Priyanka saha,
Guest experience manager,
Oyo.

Issues are not addressed. I was deeply hurt.

"hi salman, booking id tmoc3105 is cancelled as you did not check-in to oyo 788 hotel j s continental. Oyo guestline [protected]"
This was the message i received on my mobile the next day..
I booked room here on 23rd of june, stayed there also with my friend.. Did make payment online.. Of which i also received invoice.. Though the receptionist behavior was too rude.. After check out.. As per the customer's right.. I got the option to give them rating.. I did rated 1star and highlighted point 'rude receptionist behavior' for it.. I also called customer support to confirm it that my rating is feeded there or not.. Now the next day at morning.. I was receiving that text of booking id cancelled for not staying at that hotel.. If the customer support behind the curtain is helping such hotels despite of bothering customer right.. Then it is not good..

I just need my answer for the question that why i received that message from oyo next day even after my stay at that room with that same booking i. D.? Why even on oyo app there on my booking list that i. D. Wasn't showing up?? They deleted that from their records? Why so? The only proof for my check in and check out and payment i have are those emails address.. Which i can forward or show as proof..

Awaiting for help on this subject..

Thanks

This is in reference to complaint no. 16430349. Oyo is not providing any support. This is the worst service ever. 2 days of accommodation where we stayed for hours of no electricity. No water. No ac. Oyo is not responding chasing them almost for a month now. This is the kind of service oyo provides to its customer. Oyo hotel metro star in jasola dl

Dear all,
I have stayed your one of the flagship property in lonavala. Property name is basilica holiday home (Oyo flagship 36890). I have booked 03 rooms for 01 night and my booking amount was rs. 4500/- but the receptionist mr. Shrikant has collected rs. 9000/- from me. During checkout i was busy and i have settled that amount and after that i realized that i have paid double. Day before yesterday i have contacted with basilica and i have asked them refund my amount they have sent me a image and told me to contact with you for refund. I don't how it's possible to charge guest twice. Please look into it and refund my money.

Check-in date: 11th may, 2019
Check out date: 12th may, 2019
Guest name: dr. Mukesh
Booking id: lkjx5937

*please take necessary action on urgent basis.

We faced a lot of problem in the hotel.

We were denied accomodation initially and after talking to the manager of hotel and shouting we were given a room which had no amenities and was not renovated for customers.

1. There is no telephone in the room. Hence we have to go to reception area walking for complains.
2. The tv is not working.
3. No soap, shampoo, travel kit was given. We were given 4 rs medimix soap for bathing and washing hands.
4. Towels were given after complaining.
5. The pool was not cleaned the 2nd day hence we could not swim.
6. The bathrooms were dirty and filled with ants.
7. There is no wifi in the wing b 109 where we stayed.
8. The room condition is pathetic.
9. The hostel wing which i was put in were shouting playing music and screaming at 3am in the night for which i had to complain and get sorted disturbing my sleep.

We want full refund of our money. Nothing else. Even the gm of oyo of this area was in hotel yesterday and i think he knows about it.

Booking i'd elbr7163. My first booking for more than 10 guests are at chandan residency. Oyo called me and trabsffered to prakruthi home kerala. After i reached the spot by spending so much money the owner denied check in. Local oyo captain said they are not able to provide alternate booking and hence asked me to stay in a different property and said they will provide refund of other room. Now its 25 days and no response. Every time i call they put my call on hold for 2 hours and finally call gets disconnected. I want to teach them a lesson irrespective of money i spend.

I have paid for 4 rooms booking id khgp1609 9 to 11 july park palace ujjain. After that visit to hotel owner said it's already inform Oyo that it's sold out on that day but Oyo book the room why no body in Oyo call center and chat ready to reply about my booking calling/ chat but due to software and Oyo manager mistake I have learn my lesson never go for group booking on Oyo never pay in advance to Oyo thank for making me learn I will definitely share this experience with all my near and dear that if it is Oyo fault then also you have to fight for your amt to get back

I booked in oyo hotel stay inn, New Delhi for 1 classic 2X room with 1 guest on 22nd june 2019. Booking confirmation message was sent to me. On reaching the hotel the receptionst told that all rooms are occupied and I can't get any room. Whereas no prior cancellation message was sent to me regarding the booking. The hotel phone attendee seemed very unprofessional to talk. And the hotel agent was asking for extra money for the same booking. When I refused to pay, then he gave the room to some other person who was willing to pay the amount. I had to shift somewhere else after wasting a lot of time travelling to the hotel and also the oyo team was not helpful as kept me on hold 2-3 times providing no solution. The oyo person asked me to book some other hotel despite of the odd timings.This unprofessional behaviour was not expected from your side. I had to unnecessarily suffer alot at midnight. Being new to this place and because of odd hours I had to switch to some other hotel immediately as no help was provided by your oyo team as well as hotel staff.
Kindly take the necessary actions required

I paid 3658 rupees using bhim upi. The oyo app malfunctioned and said the payment for booking could not be completed due some technical error. However, the amount got deducted from my bank account. Customer care executives are adamant i have not paid any amount whereas my bank statement says otherwise. Please resolve this issue and refund me as i have to pay again to someone

A booking was made by my family with booking id dqva5736 in oyo hotel lions india. They have also provided the booking confirmation message. On reaching the venue at 12 midnight they simply refused to provide the room. My dad with my mother and sister had to roam all around chennai in search of hotel at 1 am midnight.in an unknown place with two ladies it was a harrasment for the entire family. I need a serious action against this.

Dear sir,
I am sandeep kumar mallick from odisha. I had booked a hotel named gangotri in puri odisha on 19-apr. My check in date was 3-may. My pnr no was [protected] & booking id was nh[protected]. Due to cyclone fani govt had evacuated all hotel rooms in puri. So oyo messaged me due to all hotel rooms were cancelled due to cyclone money will be refunded. After one month i talked with oyo agent. He lodged a compaint & asurred me to refund my money within 15 days. But still one & half month passed no money was refunded by oyo. Now when i talked to their agent he told my check in & check out has done already meanwhile i don't checked in at all.
So pls do the needful & help me to get my money back.

Regards
Sandeep
Odisha
91-[protected]

I have booked a hotel in noida
Booking id kpru8576
I have reached hotel at 1 am, and the guy denied for check in it was mid night but they don't even care about the safety of the customers.
It was baddest experience i ever had with any merchant.. And then i had a word with customer care that was also worse customer care service, every time they puts my call on hold and didn't provide any resolution.. Is this kind of service oyo is providing..

Oyo is worst in customer services. Today i have come to know oyo doest not care for customers, for customers who walk in for early check in are like beggers and the receptionist can ask the customer to go out and do whatever they can.

I booked oyo 14500 which happened to be in cheap area, then i booked oyo 18335 i went there. The receptionist is not willing to talk. Did not even asked to sit and bluntly said rooms are booked. Did not even asked to wait or so.
Then the worst one with high cost. Oyo 22074 siri elite. I reached there around 7.50 am. He bluntly said you hve booked classic but we dont have that not i will give small room. I said show me the room, the room was too small to adjust just one cot, dirty bed linens. I told him put me here till 12 and then change to classic since i paid for classic. He said not possible that too arrogantly... Shouting at me. We have to change bed sheet everytime we dont change rooms.
Now, he asked to cancel the booking. I told him this is not the way to behave with customer and he started shouting, you complaint to oyo tell oyo to do checkout at 8 am. Do whatever you want to.

Because oyo will continue with the hotel, oyo doesnt care about customers anymore. Customer reviews does. Not matter.in hyderabad all oyo are full bcos all are cheap hotels or guest houses where unmarried couples are allowed.

Thnks for the worst experience. You cannot compete with airbnb.

I have booked two rooms with oyo for 6 person include couples and we all have valid id proof but hotel doesn't allowed us to check in for couples
When i made booking through oyo i first confirm with oyo that hotel is couple friendly or not he said sir no problem if all you have valid id proof
But still my proposal my complain is pending for refund of one room

I had booked a room 1 month ago and i paid the amount of rupees 3658 online through bhim upi but due to some problems my money was deducted from my account but the money wasn't credited to the oyo account. After 2-3 days i contacted the oyo regarding this problem they told me to contact with bank and bhim upi so i contacted the both and bhim says that the money is on hold by hdfc bank of oyo rooms account and bank said the amount is credited but wasn't clearly written in statement and after some days i again went to the bank and again tooked the screenshot of account statement from the bank and in that statement it is clearly written that the amount is credited to the oyo rooms account. And after then i contacted with oyo regarding this and i also mailed the screenshot of the account statement but i haven't got my refund yet its been a month now i am facing a lot problem by oyo rooms. So, kindly resolve my issue

I made a booking with oyo 14389 diplomat suites (Vasant kunj). Booking id - htlzgpeqkd, pnr:[protected]. Made a payment of 1117rs. When i reached the property there we no rooms available.
I called up the oyo helpline they said that i would be given a refund for this amount and they would help me with another close by property. The property they booked was grand aerocity with a guarantee of checkout 1pm and cash payment as the hotel.
After being on a call for 25 mins with the oyo employee and been made the above promise i went to grand aerocity, which is in mahipalpur a major downgrade in area only to discover that we cant have a late checkout as they dont have any room.

I again called up your helpline and no assistance was given. I mean this is pure harassment. There was no internal communication within the oyo team. My money was/is debited with no place to stay... Is this the service standard you are setting?

Am here for rude behaviour of one of the receptionist of your highly varied chain hotels. As a customer a hotel receptionist should be calm to us. The only thing was me and my sister were roaming in the hotel with lift and suddenly the receptionist came and very rudly said that "lift me mat ghumo kuch ho jayega to aap dekh lijiyega". This was not good experience.

I booked oyo hotels with ajmir palace, coimbatore. (3 deluxe rooms & 4 guests). Booking confirmation was sent to me. But on reaching the hotel, the booking was cancelled by oyo. Where cancellation msg was not sent to me proiorly. And the hotel phone attendee is very unprofessional to talk. I had to shift somewhere else after wasting a lot of time travelling to the hotel. Very annoying. I want compensation.

I tanmay from bihar wanted to convey that u booked a hotel named the wave international in jamshedpur for date 20-22nd june... One month ago...! My booking was confirmed but at 19 th june when i called on hotel reception they denied me check in due to room filled up and they didn't proveded me a notice as a result my programmes got cancelled and not even the customer care helped me with.. The local assistance gyan prakash pandey i called him and he told me to wait for an hour but he didn't called back and when i called he switched off the phone.. It was very bad experience.. And it has happened many times... Plzz look into this matter seriously as my arrangements we're totally ruined... By them... And plzz take serious action against local assistance gyan prakash pandey!

Booking id: yiga5394
Check-in - 12th jun'19

Check-out - 14th jun'19

Address - convent road, kodaikanal

View on map

Landmark - kodai lake (1 km)

Total payment to be made - rs. 752. I booked a room at kodaikkanal vide the above particulars. On 12.6.19, after seven hours of journey, i took a taxi to the hotel asking for my room. I experienced the rudest shock when the receptionist told me that the contract between oyo and hotel lapsed and they can not honour the advance booking. I contacted the customer care. They initially promised me alternative accommodation but after two hours informed me due to technical issues oyo is cancelling the booking and ready to refund the amount. I was left on the road with my sick wife (Due hill journey). With great difficulty i found a room in a worthless hotel at an exorbitant cost of rs.1800/. For two days i paid rs.3600/. Oyo have painted the entire town red with advertising but due to its incompetence i was put in such mental agony. On that day i ran from pillar to post to find a room. I spent rs800/ for taxi. I would like to be compensated for the ordeal, i have undergone. Oyo"s slipshod attitude cost me rs5000 extra for which, i ami left with no other option expect approaching consumer court.