OYO Rooms Complaints & Reviews

Online payment for 2 days stay at green park residency, new delhi is done in advance. On reaching the hotel on 2nd july, the green park residency had informed us that the payment done online to oyo room is not communicated to them. So they ask for cancellation of booking and ask for booking again in front of them. Loss of 3000 plus money, and because of check in delay, we could not register for an important conference at new delhi.

I have booked oyo for today and also done payment in advance but when i reach hotel they denied to give me a room saying that all rooms are full and when i contact to oyo customer care they said your booking is confirmed so i connect with oyo customer care executive to hotel manager, so hotel manager also denied to oyo customer care executive to give room, and then oyo executive saying i will arrange booking in another hotel for you which is 15 km far from that place so i said ok so arrange, but when i reach that hotel to take a cab and spend 200 rs then that hotel manager saying there is no electricity so we are not able to give you a room and then i again call to oyo help centre but when my call connects then executive disconnected my call and right now i am help less, i need my compensation of rs 2000 which i spend and waste my time an undergo a very difficult situation in summer. #oyo #cheater
Hi sahil pasrija

Oyo 26610 royal town, booking id - kzax9327. - this is first hotel which i booked and done advance payment of rs 1201

Hi sahil pasrija, booking id: akwn9024 is on hold. Please pay 1216 within the next 2 hours to confirm or booking will be cancelled. Pay now (https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=AKWN9024...⇄ this is second hotel which that oyo executive booked

Oyo name is oyo 28328 Rex cabana. I booked a room and I paid in advance before 1 hour then oyo owner called me said And he is very rude and said cancel the booking I don't want to give you room on. Low price so cancel the booking and he is very greedy if oyo show me the low price is not my fault my Name Karan and plz help me and resolve my problem and oyo customer said he don't give me refund if oyo partner don't want to give me. Room so what can I do and oyo custmore didn't help me. His policy and rule what the ###.. It is very shameful my amount is 870 and I paid via PAYTM please help please help please. I want refund refund refund refund

I have booked oyo for today and also done payment in advance but when i reach hotel they denied to give me a room saying that all rooms are full and when i contact to oyo customer care they said your booking is confirmed so i connect with oyo customer care executive to hotel manager, so hotel manager also denied to oyo customer care executive to give room, and then oyo executive saying i will arrange booking in another hotel for you which is 15 km far from that place so i said ok so arrange, but when i reach that hotel to take a cab and spend 200 rs then that hotel manager saying there is no electricity so we are not able to give you a room and then i again call to oyo help centre but when my call connects then executive disconnected my call and right now I am help less, i need my compensation of rs 2000 which i spend and waste my time an undergo a very difficult situation in summer. #oyo #cheater
Hi Sahil Pasrija

OYO 26610 Royal Town, booking id - KZAX9327. - this is first hotel which i booked and done advance payment of Rs 1201

Hi Sahil Pasrija, booking ID: AKWN9024 is on hold. Please pay 1216 within the next 2 hours to confirm or booking will be cancelled. Pay now ( https://www.oyorooms.com/my-booking?mobileNumber=[protected]&bookingId=AKWN9024 ) this is second hotel which that oyo executive booked.

May 29th for two nights i stayed at your oyo guesthouse in jaipur. One of your senior staff members tried to hug and kiss me while i was alone and on the premise of oyo jaipur formally known as the evergreen guest house hotel. I felt scared, angry and overwhelmed that i would be treated like this as a guest at oyo and will never stay nor will i ever recommend to stay at any of the oyo branded properties. The staff member introduced himself as furqan and i am not sure what his surname is. This staff member not only harassed me but also my friend who was staying in another room - this incident with my friend also happened when she was alone.
This man presents himself as a nuisance and intimidating for solo female guests.

I booked a hotel under the booking id vqmc3201 at hotel devbhoomi, bareilly making the payment online. The owner of the property denied me booking citing a dispute between him and the oyo people the reason. I asked for a refund and they said my refund was initiated and will be reflected in my bank account in 10-14 working days. It's been 16 days and i haven't received my refund yet..

Hi my name is ram, booking id anmi4839, i have alreadly escale the problem many time but no one is there who can assit me, i have called approx 100 of time to the customer care no. No one given me the resulation aa escale the matter through app, through mail that bymistake my transaction was deducted 2 time of rs 6168, but still not received my refund, customer care inform me that ot will take max 7-14 days max, then why my refund not received. I want my refund at any cost, i am not happy at all, i never advise anyone to stay in oyo.

I placed a booking id NQBS6249 on 11th April 2019. I stayed there for 2 nights and requested a transfer to a different hotel due to hygiene issues. As per conversation with OYO excutive, I placed a fresh booking and requested for refund of previous one. They promised the refund within 7 days but it has been 3 months now. I have called 10+ times on their useless helpline. They even have stopped replying to my mails.

I am attaching all the mail conversation screenshots as well for reference.

Listen basis your confirmation we shifted to another property at versova midnight i was asked to pay for check in
Where in u said we don’t need to pay
Versova property had low charge and what we paid at khar was 2700
U said u can’t pay the balance back to us however we don’t need to pay at this property
Then y the hell i was harassed last night at 12:00 am to pay

I need my refund for this check in

I have booked oyo rooms and below are my booking ids.

Jade1894
Eblo4184
Case8501

I haven't received gst invoice copy from oyo team.

Even after so many requests, oyo team has not sent me gst bills.
I explained that it is mandatory as professional business. Even my company will not accept any bills without gst details

Please provide gst bill for above bookings on my email address
Dhaval. [protected]@gmail.com

I booked a hotel in hotel toto international on 28th june till 30th june.. The pictures showing in the oyo app was completely different from the reality. I paid for it already online. When i went there the property was in a backward area. Moreover the hotel was very bad. I said i dont like the hotel, hotel staff said talk to oyo. When i taked to them they said u can leave the property, we will book another oyo, as nd pay there, and this amount will be refunded 100%, its all recorded on their line. Since morning i have called them so many times and they are not refunding my amount. They said will refund complete amount. It was not my fault that they clicked on check-in and then i hardly stayed there for 1 hour.
Please help me to refund the amount. Rs. 3695. They are doing fraud. They dont have efficient representatives for call handling. I paid another hotel as well and didnt get the refund for the hotel toto.. Booking id - jwef1520

I booked hotel id oyo6253 on date 5june 2019 time 8:30 pm and payment done by netbanking. When i was reach on hotel, the hotel receiption tell me that hotel are not booked by oyoy last 3 month
Pls concern costomer care and refund your money then i talk many times in oyo coustomer care but these pepople are not given my money 749 and not response properly

My booking id is meai1357

My booking id is phel2163. I had booking for 2 days which was done through oyo app however we had to check out from this oyo property in 1 day as the service was very bad. I have raised a refund request on the 9th of june and status of my refund shows as successful and i was about to receive my refund within 14 days. It's almost a month but i have not received my refund yet. When i call the oyo support#, they place the call on hold to transfer the call to a senior dept however the call gets disconnected after sometime. I have called multiple times and have experienced the same issue. Please get this issue resolved.

Hi sir,
This is mr. Yakaiah a practicing ca from hyderabad. On a professional tour i came to bhubaneswar along with my team of 3. We have a booked a hotel in oyo app for 2 nights. Due to unsatisfactory quality of the hotel i requested oyo team to arrange alternative property but no response from oyo. The following are the issues.

1. Sticky & dusty smell from the room
2. Smell from bedsheets
3. Old and unmaintained property. Damaged walls
4. No hot water
5. No soap and dental kit
6. No packaged mineral water
7. Leakage of water in wash room
8. Fan speed is not adequate
9. No towel hanger in bathroom
10. Dining room is not clean

I have made a booking using OYO app. Before check in i got a call from the property that they could not provide accomodation due to Short circuit.
I escalated the issue to OYO and i was kept on call multiple times for about 2 hours and they consumed my booked day time and wasted my day.

They said that they could not provide me with any alternative but can refund me the money.

I need to know why Oyo takes money just only to refund after few days so that they can make interest on that amount or to provide the services.

This is extremely unacceptable.

I have booked and checked in oyo flagship 111, canal road, dehradun @ rs.664 including breakfast and gst.

While checkin, i have presented my debit card for the payment and your reception has charged rs.14, 152 and mentioned that it was the technical fault and will be credited my money back asap. But still no resolution after multiple follow ups. Oyo and team harrassed me a lot. Kindly resolve this refund issue immediately and compensate this harrassment. Failure the same will force me to file case in court.

Kindly take this on serious note.

I booked a hotel svs luxury rooms at secundrabad from 05.07.19 to 08.07.19 (Booking id - peol9701). When i reached hotel, i was denied checkin stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to low tariff offered by oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Hotel manager connected to oyo and after discussion they spoke to me and they said they are connecting to guest manager but after 15-20 min on hold they disconnected. Waited for almost 2hrs on road still no response recd from oyo team.

Such a shame that oyo has downgraded their services to such level and don’t refund pre-paid amount in spite of denied check in by hotel

Fraud company.

My booking no:rakt2140. I had delivered very pathetic service from oyo homes. The home which mentioned here is situated in a high range remote location. At the time of check in, no one is there at the reception. After 15 minutus a guy came, and he started to ask all the details, but he is acting like he don't nothing about our booking and all. Then he took us to underground place and shown a room to us, it was near to their dirty personal kitech. They just had asked if we were okay with room or not. We checked the room, it was different one disaplayed in oyo app.
The problem with the provided room are as follows:
1) no proper lock for the room.
2) no lock for windows
3) dirty pillows, we didn't used that.
4) bath towel didn't provided
5) at last they've just given oyo soap after a several request.
6) most the electricity was shutdown.
I have a request to oyo, at least please try to keep a minimum service quality, never gave this type of terrible stays to customers.

As i have booked one single bed room in oyo rooms for one night at siliguri they have showed me confirmation and even called me also for booking confirmation and i said yes i want to confirm my booking and they have text me confirmation message also. The day after when i have reached siliguri around 9.30 and went to that hotel where i have booked my room in oyo the hotel owner told me that sorry we are full we can't do anything, no rooms are available even after i have showed him my confirmation in oyo app he said that please call oyo we can't do anything. Now in a place where i have never gone before i have no one to call at that place at night 10.00pm where i am supposed to go. Now its oyo or hotel owner fault i dont know whome to blame but its really not professional and at the same time risky too. I will never book room in oyo and never refer anyone to book room in oyo.

I paid rs 8673 while booking a room at manali and they refused to check in. Oyo customer representatives claim that they have raised a ticket and our refund will be initiated, but it doesn't. I called a lot of times, but they all claim the same thing again and again. I haven't recieved my refund even after being promised by their customer representatives.

Now it's been 14 working days completed after my refund ticket. I raised my refund ticket on 13th june 2019.
Booking id - laip0975
Mob [protected]

Thanks