OYO Rooms Complaints & Reviews

I made Booking on 16th may at hotel burans Residency Dhanualti 2 Rooms with breakfast check in 12th june - check out 13th June, 2019. After one week i call burans Residency Reception They says Oyo Tie up is finished on 15th May 2019. I call so many times Customer care they didn't solve my problem they made me my call hold for 30 mins & disconnect my call.then i mail than they call me & Cancel my booking of Burans Residency Dhanualti & Gave me another hotel at Dhanualti *Bamboo Safari*. Today 12th june i come to the property at around 7.30 pm . They didn't Gave me check in & says we don't have room & your booking is invalid tie-up from oyo is finished. I call oyo customer care 3 Times Every Time they made my call hold for 30 mins & disconnect my call. At Night I go to so many hotel they don't have any room's & i have my family & kids gets Very disturb. Finally at around 11 pm i made Check in another property & pay ₹4000/ Room.
Is This Oyo Service After taking full payment & Didn't check in.
I never do any Booking from oyo & says to others also.
Now i need ₹8000 amount As my refund otherwise i made complaint against Oyo at consumer court.
Hemant Bindra
[protected]
[protected]

Booking I'd LZVU9716
1.hotel name good time, he said there is no blanket in this hotel. Only badsheet to use.
2.when I complained this to customer care Without my permission oyo customer care cancel my booking but I still in the room .
And I call to customer care but not give any solutuon and put my phone hold and disconnected no response by customer care.

Dear Sir/Madam,

I had booked (prepaid) a hotel at Digha named Hotel Amabalika for 1 room 2 occupancy from today I.e 12.06.2019. Today I got message from Oyo that My booking is done in another hotel name Malancha. My spicejet flight from IXB to CCU got delayed for 4 hours therefore I am at Kolkata right now and I have booked a night bus to digha which will reach tomorrow morning at 5:00 am. From here I make a call to hotel Malacha were the Manager replied that they won't take guest from any Oyo booking. So, I called Oyo for assistant and I told the issue. The customer care name Ashis hold my call and I didn't had any resolution regarding the matter. I am not sure there will be from Oyo. I am not going to book any in future from Oyo. Booking no. PEOX9468.

On 12th June I booked room for 2 nights for 3 people at OYO 10249 Hotel Gurukripa, Behind Pradhan Vatika Marriage Garden, SFS, New Sanganer Road, Jaipur. I prepaid for the booking of 1897rs. But when I reached the hotel I was told I won't get to check in until I pay the amount of total 2400rs. The hotel receptionist told us that OYO is showing different prices than their actual price so either we'll have to cancel our booking or pay the extra money. We couldn't go and find another room at that time so we decided to pay. I want the refund of 667rs. And next time I'll make sure not to do bookings from OYO. After traveling for 2 days we were hoping for a smooth check in. It was very unprofessional.

I Rajesh Kumar just booking a hotel shiv shristhi palaces but when reach destination the hotel is close. Is this the way to cheat people to deduct payment with confirm booking and when reach place there is no room with us. This is totally cheated me from you end. I go to cusumer court to complain against you. If not refund by
Dear sir,

As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539 and also booked on 11.6.19 which I'd is RAQL7349.but after reach destination on 11.6.19 at 7pm and there I got information from security Guard that this hotel is closed for a month longh.but still OYO get booked this hotel requarly.

This is totally fraud from customer. And for this I have suffered lots. I take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have check in

This is our demand to return of payment which I pay for this two booking asap.

Otherwise I go for consumer court for file a complaint against fraud case which you have done with me.

Waiting for your reply and revert me back asap.

Regards
Rajesh Kumar jha.
[protected]
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[protected] Forwarded message[protected]
From: "Rajesh .K. Jha"
To: OYO Rooms
Cc:
Bcc:
Date: Wed, 12 Jun 2019 18:37:55 +0530
Subject: Re: Booking Confirmed - OYO 30717 Hotel Shiv Shrishti Palace, Booking No. RAQL7349
Dear sir,

As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539
and also booked on 11.6.19 which I'd is RAQL7349.but after reach
destination on 11.6.19 at 7pm and there I got information from security
Guard that this hotel is closed for a month longh.but still OYO get booked
this hotel requarly.

This is totally fraud from customer. And for this I have suffered lots. I
take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have
check in

This is our demand to return of payment which I pay for this two booking
asap.

Otherwise I go for consumer court for file a complaint against fraud
case which you have done with me.

Waiting for your reply and revert me back asap.

Regards
Rajesh Kumar jha.
[protected]

On Jun 11, 2019 14:08, "OYO Rooms" wrote:





Dear Rajesh Kumar,


We're glad you've placed your trust in OYO and have chosen us as your
preferred hospitality partner for the 1st time. We are pleased to confirm
that at *OYO 30717 Hotel Shiv Shrishti Palace* have been reserved under
your name. While you’re busy preparing for your trip, our teams are
constantly working towards providing beautiful living spaces for you to
enjoy.

Booking Details
[protected][protected]

*BOOKING ID:* RAQL7349

*CHECK-IN* - 11th Jun'19

*CHECK-OUT* - 12th Jun'19

*ADDRESS* - Hotel SHIV SHRISHTI PALACE opposite Royal Enfield Showroom,
Sarwan Road Near Naulakkha Mandir, Jyoti Nagar, Deoghar, Deoghar

View On Map


*Landmark* - Babadham temple chowk


*Jun 11*
12 PM Onwards
1 Night *Jun 12*
Till 11 AM *8 Guests* *4 Rooms*
4 Rooms of 2 occupancy

These are our promises to you
[protected][protected]
Complimentary
Breakfast Clean linen Hygienic
Washroom


You can now easily modify your bookings, know hotel policies, get
resolution for escalations, and claim refund by using OYO assist

on the OYO app.


*Get Rs. 200 extra off on this booking!*
Refer 4 friends and get Rs. 50 off each time! Refer now! here

.

Payment Summary
[protected][protected]
*Room Tariff * Rs. 1201 x 1 Night x 4 Rooms Rs. 4804
*Meal Charges *
(Breakfast Complimentary) Rs. 0 Rs. 0
*Grand Total* *Rs. 4804*
*Advance Paid* Paid through Credit Card (Rs. 4804.0)
Rs. 4804
[protected][protected]
[protected][protected]
[protected][protected]
[protected][protected]
[protected][protected]
*Total Payable Amount*
All Inclusive * To be paid at Hotel * *Rs. 0*


Hotel Rules
[protected][protected]

Guests can check in using any local or outstation ID proof (PAN car
----- Message truncated -----
payment

My self nishant booked hotel on oyo app for 14th to 16th june at the time of booking wrong hotels room tarrif had been committed and after confirmed booking of hotel done on 25th may 2019 hotel shifted and room tarrif changed without any notice.

BOOKING DETAILS SHARED

[5/25, 7:40 PM] OYO: Dear nishanth, we look forward to host you for confirmed Booking XHAC0891 at OYO 8878 Chinar Lake View. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 14th Jun, 12 pm onwards
Check-out: 15th Jun till 11 am
No. of rooms: 2 Classic (2X) Rooms
Number of guests: 6 Adults
Hotel name: Chinar Lake View
Address: Upper Mall Road, Nainital
Breakfast is not included.
Map link: http://bit.ly/2aeO6xQ
Hotel reception: [protected]
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.
[5/25, 7:41 PM] OYO: Dear nishanth, we look forward to host you for confirmed Booking CAJI6259 at OYO 8878 Chinar Lake View. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 14th Jun, 12 pm onwards
Check-out: 15th Jun till 11 am
No. of rooms: 1 Classic (2X) Room
Number of guests: 3 Adults
Hotel name: Chinar Lake View
Address: Upper Mall Road, Nainital
Breakfast is not included.
Map link: http://bit.ly/2aeO6xQ
Hotel reception: [protected]
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.
[5/25, 7:42 PM] OYO: Dear nishanth, we look forward to host you for confirmed Booking COYZ9218 at OYO 8878 Chinar Lake View. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 14th Jun, 12 pm onwards
Check-out: 15th Jun till 11 am
No. of rooms: 1 Classic (2X) Room
Number of guests: 3 Adults
Hotel name: Chinar Lake View
Address: Upper Mall Road, Nainital
Breakfast is not included.
Map link: http://bit.ly/2aeO6xQ
Hotel reception: [protected]
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.

nishant jaiswal
[protected]

I also register complaints but no feedback til now. I booked room and paid. But the hotel responds was oyo not paying money so they canceld all bookings related oyo. What iresponsibilty from oyo. Because we r booking and paying now troubled. What is the solution for wastage of our time and addetional expenss. I think oyo is not a trusted one now please be carefull

I paid the hotel fee just now.. the money is deducted from my account.. but in the apps say..i havent pay.. it keep asking me to pay.. i contacted with the hotel also and they say.. i havent pay the hotel fees..
my booking id is: ZPCY2730
my contact is [protected]
please refund me back as soon as possible.. as i have to pay cash on 16..at the hotel
this is very inconvenience..

I had booked a room for 2 at Hotel Taj Palace, Mangalore (OYO 16667) for the 12th-13th June. The amount had been paid. However, when we arrived at the hotel, we are told that the hotel has been closed for some work and we have been denied our stay. I was travelling with a patient and we had no room to stay. This has been a horrible experience with OYO !!
Luckily, I managed to book a nearby hotel to stay for the night.

I want a refund of my money right away without any delay.

Hi,

This is very unfortunate to say that I am highly dissatisfied by the service offered from Oyo.

I booked my room (Booking Id: LVEM2354) and I made the complete payment and received the message that my hotel has been booked.

After receiving the message, I booked my travel tickets.

After sometime, I came to know that my hotel has been cancelled by Oyo. I called customer care service but they started making me fool by giving nonsense reason. They even closed the issue without providing any solution. Such type of behaviour from Oyo is really heart breaking and disgusting. Later on I raised a complaint and it was resolved

Now, again after 2 days, it started showing that outstanding amount of Rs. 495 is due.

I don't know why this thing is happening again and again with me and this is a kind of mental torture Oyo is giving to me.

Such kind of acts are really unacceptable and it is really hampering my journey. Kindly provide its resolution and make the outstanding amount as zero as I have already paid the amount which was asked at the time of booking.

Kindly provide the solution soon as possible

When i go to hotel for check-in, manager of hotel said the AC's are not working and when i talked to your customer service representative for 5 or 6times and again and again they put my call on hold for 30minutes and disconnected the call. Is it the correct way to deal with customers.is that what services you give us. From now inwill suggest every one to not to use your app.

Oyo Case Id: 15827629

I was supposed to get the refund of Rs. 479 but still not received.
On 25th may, i have received a mail confirmation that i will be getting the refund within 7-14 days but its now more than 18 days haven't received any amount.

Customer support team are not responding well, they put on hold for more than half an hour and after that disconnect the call.

Please help in getting the refund.

I was booking on 11-6-19 in hotel oyo 33378, Krishish kunj naer santakruz east mumbai.
my booking was confirm on application and with oyo confirmation call, but at the hotel not providing me check in.
he says : because oyo booking is given too low rate on booking .so we don't want to give you room
then i was normal check in there with 2500 rent.

I booked a hotel at oyo for family, and paid half amount of booking about 1651.hotel name is Sarita mountains, almora.but when i reached at hotel the manager said that we can not give you rooms.contact oyo agent or go to other hotel.that night me and my family slept on road whole night.i raised complaint at oyo assist, and call many times to customer care.but oyo did not talk to me.and there were no hotel shifting.stil no refund.

I had booked hotel OYO42057 Hotel Park Palace Lachung (Booking No.GDLM 8053) through my registered mobile [protected] (email id - [protected]@gmial.com) on 06/06/2019. I got the confirmation message for this booking.

On arrival the Manager denied check-in, stating that they shall not give 3 rooms @Rs.2987 . They also talked to OYO team (after I contacted OYO team from mobile No [protected] (since my mobile [protected] tower was not working) even than they trashed me and my family out. It was raining heavily at Lachung at 7:30 evening and I keep on contacting OYO team (5 times) and OYO could not resolve the issue.

My grievances is, who has given authority to OYS team to play with customer. How come a confirmed booking (where payment has also been made) of a customer has been denied the services. What OYO team do to ensure that their customer gets what they have paid for. Is merely return of booking amount by OYO will absolve the responsibility of company.

Even after taking to OYO team, no resolutions were provided. I was assured by OYO team that senior official of OYO team shall call on ([protected] -alternative number provided by me, since my no [protected] was tower less that point of time) within 15 minutes, however no calls received whole night. I had to take other alternative.

I am looking forward a suitable and merit resolution from OYS team.

Regards
Vijay Kumar Sinha
[protected]@gmail.com
[protected]

I had booing in OYO 7580 Jagannath Temple, there was no facility of TV, Wifi and AC was also not working. i have lodge the complaint regarding the at the time of checking itself but no resolution provided yet.
I called multiple times to resolve the issue but oyo is not responding, either they said we will check and let you know or they will put your called for infinite duration and will cut the call.

That kind pathetic service they providing. Cheating customer and looting their hard earned money. On the name of 3 star hotel they will provide the loudge.

OYO team refund my entire amount with this booking immediate.

The worst experience i ever had.
I booked 2 hotels 1 in rishikesh and 1in dehradun (8-10).but in both the hotels i am denied by the hotel to check in as they said they are not taking oyo bookings. I ws just so [censored]ed up as i have already paid for both of the hotels 3k i was not carrying that much cash to book another hotel at the same location. As i called oyo and asked for refund they just denied and now its been 4days i haven't received any notification regarding my refund procedure.
Oyo is just a fake application as they are showing hotels that are not accepting oyo bookings.
Facilities were abusing and was so arrogant idk what just wrong with that hotel manager as they are abusing a girl regarding a booked room even when I already paid.
If oyo doesn't do anything against that hotels i will definitely put a FIR against both of them.
Booking ids for both hotels
YUQZ0816
XFYU1084

The Oyo26679, Jk Inn, Mysore, was booked priorly but the receptionist replied rudely refusing that property belongs to me not of Oyo if I pay money over the counter then only they would provide room it seems, online payment to Oyo is not accepted. When we called to the customer care they alloted a new room and cancelled the old saying that the refund will be intiated and will be back in my account in 7 to 10 working days. But again I am getting messages like thank for checking in jk Inn hope u enjoy the stay though the room was cancelled from your and refund is intiated. Please kindly consider and do the needful.

My booking to above named hotel is being cancelled and is being shown as upgraded... Which is a property of home type and is at least 5kms away from Krishna... Earlier while making booking, price got sudden increase which already troubled me a lot... Now another problem.. On the way to my trip instead of enjoying I m wasting my time calling n messaging u ppl. If it is to be upgraded then upgrading to a Premium hotel and location is called as upgradation as per my knowledge... I have been staying with Oyo for long but this time I m feeling sick of booking with u ppl... I afraid of complaining further..

These people are not giving me my refund. I had booked 1 double room in Allahbad in Hotel Court View for 3 days (14th to 16th May) through OYO. But when I reached at the hotel they were not having amy booking for me. They contacted the OYO guys and then they said there r no rooms vacant. And it took me 4 hrs to finally contact oyo guys. These people were just transferring the call from one person to another. It was 7 in the morning and I had to take the single room in the same hotel paying the double amount which I hv already paid to OYO.
Then after 4 hrs of discussion with their seniors they said tht I will get the refund within 7 to14 days. And now I'm calling them since 2 weeks but when I explain them my issue... They just keep my call on hold for hours...I have all the recordings in my phone. U should never prepay them. They never entertain u once they get the money. Before the payment was processed they were giving me all support but now they don't even talk about this issue... They just say we r not responsible. This is just ridiculous. These people should be taken to court.
My booking ID is[protected]
In hotel OYO 28212
Please can anyone help me get my money back?