OYO Rooms Complaints & Reviews

I book room from oyo with booking Id AKQY7964 at allahabad hotel R INN date 14.6.19 to 15.6.19. hotel denied check in because hotel says low terrif offers by oyo .i paid 622 allready online .i call many time oyo customer care but they never resolve my problem .they said every time that they here to help me .also said that central team will contact me but they never call or messages me.thanku

Hi I am Jatin have a booking id ANHM4703 at oyo 1890 AJ PARK ALLEPPEY, Room I have been checked into is not cleaned Fungus is all over he wall, washroom light is not working, linen they provide is stained not cleaned, no one listening to the complaint neither the hotel management nor the customer representative, it's a harrasment on both behalf, the reply what I got from hotel management is do whatever u wish to . I have taken the picture and I will forward it to consumer forum because 5 time I called the representative they didn't bothered to help . Pathetic service and I will make sure not to book oyo again .

Mr Ritesh Agarwal & Mr Abhinav Sinha

We had booked for goa trip from 21/05/19- 25/05/19. it was a ridiculous and waste of money to book in oyo.com. They had wasted our picnic hence in future we will never book with oyo.rooms. there are no words for the complaints.
Literally there was no room service. staff was arrogant . no cordination. no electricity. not upto the mark of hospitality. How you can expect world class hospitality from you . contact me on [protected]. You Should refund our Money if you have any sense of hard earn money of poor customer. Take serious action on these Hotel & staff

Dear OYO team,

Please note that we had a booking on 24.05.19 [2 Classic (2X) rooms Guest 4] at Hotel Taktse
Continental & Spa, Gangtok which was booked through your site (Booking ZPGM8415 at OYO 22038) and 100%
payment was made.

While check in at around 18:00 hrs, the property refused for Check-In saying they don't have tie up
with OYO and not allowed us. Same was discussed with your system no and no of representatives HOLD the
phone, talked to property, assured for shifting to other property but finally NO response and
conclusion. (Pl check the recording of discussion with 5 - 6 representatives)

We along with family members were waiting on road till 21:30 Hrs and finally we have to book the Hotel
at late night (The Hidden Forest - you may check) with additional charges. Now it was already 3 weeks
and NO confirmation from your end. Following to be confirm by return mail...

- Refund of Payment I have made while booking.
- Payment of additional charges paid for booking at last stage.
- Compensation on harassment we had due to your poor system.

Sanjay Mahajan / cell- [protected]

Case ID (#[protected] dated 24.05.19 at 20:07 Hrs.
Case ID (#[protected] dated 24.05.19 at 22:28 Hrs.
Case ID (#[protected] dated 31.05.19 at 21:13 Hrs.

See first I was standing on reception for check in at 2.30 am early in morning after paying 720/- full amount as per oyo, reception person asked me to pay Rs.680 more, when I talked to Oyo customer care number first they kept me on hold for more then 20 minutes and keep on cutting phone, finally asked me to shipped other hotel, but there was no convince available at that time finally Oyo said please checked in in same hotel nothing to pay extra they are resolving issue with hotel.

and they gave me room, which was so called delux, but it was worst room I ever chaked in. it was small, bathroom was dirty and all water taps were supplying water so that it get wasted properly with sound.
There service boy also suggested do not touch these tap use only one.

there was no arrangement in bathroom to hang cloths,

after all I accepted.

but in morning just stayed hotel for 5 hours when I checked out I had to pay 400/-

that also I can ignore,

but at 4 pm one lady who was at reception called me and started abusing me, for no reason,
I was in a meeting, I could not talked single word and cut the phone.

later an hour I called back but other lady took phone and keep on cutting it .

please tell for no reason I am getting abused in different city.
is this good?

I got hurt and felt cheated,
and from now I will bycott Oyo

1. What service Oyo given
2. Why hotel staf[censored]sing so cheap language, though she was lady, only because I rated hotel one star.

You can with other staff that there was no word I used which was against hotel or staff, not only I was doing favor to hotel while talking to Oyo customer care.

When I was leaving hotel that lady was saying I have very soft nature and I must keep it up.

Then why suddenly she called so aggressively on phone after 4 hour, just because I have one star rating ?

Feeling very hurted,

At same price I could stayed good hotels.
But I chose it as per oyo app.

If this forum is Tru I hope there may St be some action against Oyo and hotel grand Jamshedpur.

I was travelling alone, I had booking in oyo on 7th June at siliguri, I got booking confirmation by mail and call .after reaching there hotel manager denied to provide room. I called costomer support of oyo.they put my call 50 min hold and finally denied to another room to me .it was heavily rain over there, i was ao cried over phone and request them to provide me a stay but they didn't, I was standing on the bus stand and people are started to miss behaving with me. I was so unwell and trying to search another stay for me but is was not possible for me.finally I find a small unknow hotel to stay.it was too late night. Anything could be happened with me that night because of oyo poor service.sometime rape is happening because of this situation. Please take some action against this issue so that next time no body can face this problem. Oyo could have arrange any hotel for. But they didn't do anything because they didn't care about our life and honour. I tweeted to all ministry and all media. No body replying me.yesterday oyo customer service offering me 1000 rupees composation. Is my life value 1000 rupees. I want to file a case against oyo room .

We are regularly booking with oyo 15777 ([protected] Shareef, [protected] Sajeer)
Regularly a reception 1staff saying (only 1 person) when we reach here not AC Room .3or 4time saying thing and after some time he will give ac room...We are trusting in oyo and coming from very far ...So should take action like this staff ...U can check our oyo booking and so many our reeferences also

Booking id: FDLR8294
hotel Aroma delhi, Booking made from[protected] to[protected] but stayed only on[protected] and cancelled booking for[protected] to[protected] booking
payment made Rs. 7410 for[protected] to[protected] and refund pending Rs 4940 for[protected] to[protected]

Due to Hygeine issue I have to made another booking for 22-24 may 2019 and i was promised by oyo to give my refund me for 22-24 may 2019 i.e. Rs 4940. I have also send them oyo receipt (also added the same in this complaint) which clearly mentioned about the transaction of Rs.7410 and pending refund of Rs. 4940. But oyo is ignoring me and not giving my refund intentionally. OYO is doing fraud so i request to kindly raise my complaint.

I am an IIM student and I am going to raise this issue on twitter and all social media platforms to creat awareness among people about OYO frauds. And because of IIM background i have huge support from IIM students and alumni to create trouble for OYO

Ut they tlod us their managers were too busy to take calls so they would call back in few time this happened to us 10 12 times.
After 10.30 the captain came and told us that he will tell the company to refund us one day stay 4000+rs which was still lesser then the amount and things we lost. He told he will try to give us the best.
After that we left the villa by 1pm.
There was no update from oyo side regarding the refund untill a week later i called to find out that they would not refund 4000rs and only 35% of the booking amount 2828rs which half the cash i lost.
Today it is 14June i haven't received any money from the company.
I booked my villa for 15May to 17May the robbery took place on 17may after 2.45am.
They have a CCTV footage also.
By talking to the company again they say the amount was initiated on 13/06/2019.
The issue is not solved after one month also.

I booked package for HImachal from oyo total holidays the experience was so worst from pickup facility to Hotel experience to drop facility when asked for refund they didn't responded and kept playing around on prm team the trip coordinator was so clueless can't keep on commitment they charged me everything and still not refunded a single penny for the service they used to provide (Package id - PKG-HZJV9832)

I paid for Booking and Booking confirmed when I reached hotel at reception they denied to give me a room they said we will not accept Booking done on Oyo after that I called Oyo customer care and told them the matter and asked for refund customer care executive cancelled the room and said you will get refund in 72hrs I got msg that Booking cancelled and refundable amount is RS.0
No one is helping from Oyo side on this

We stayed at oyo hotel shelter at gwalior find some faults in services given 1 star then mr gautam sarwania called me and said that "if we had problem then why we had booking here " is this the oyo employee behave, second day he personally misbehaved at checkout. I have recording also, is this the training you provide to your representative. Shelter is also not at par in services we get water after 10/12 follow up and around 1.5 hours, also there room service number is not working, the ac is cube type which makes too much noise, tv installed is not maintained no Body can watch

Room booked in OYO 22463 hotel Ananya Palace for Check in on 8th June 2019. for 3 Classic (2X) Rooms in the name of Rakesh Gulati. My Mobile No. [protected].
this is one of the worst experience in my life due to rooms are in very bad shape no AC works due to electricity/Fluctuation whole night. no parking at hotel. unable to trace hotel through GPS. rooms staff are not good. water supply in wash rooms are pathetic. Charged 3 times per rooms.
i had called 5 times to OYO rooms before Check in to cancel my booking but your executive not respond properly. my request is logged under Case ID 16395508 and 16395983 respectively. please respond.

I have booked oyo hotel on 6 Jun in dharmsala booking id:LRMJ746, after reaching the hotel property manager denied to check in and said it's no more link with oyo when compared contact to oyo executive they not properly reply and call on hold almost 30 min then I tweet my issue after that I got call from oyo executive Navdeep and he said I should book non oyo hotel and share gst invoice with us we will reimburse the difference amount. Same thing I have done reply mail with gst invoice but not get any reply from oyo or Navdeep on that mail. Execlation I'd:6305635 please resolve issue

I had booked for a room on 7th June 2019 in a hotel named Hotel P2 in Digha. My booking ID was JFUB9215.
Later on the booking day I received a message stating that the booking was cancelled. In order to confirm the reason I tried reaching the Oyo customer care. But they confirmed that it is still booked. After multiple attempts I managed to get the Hotel contact number from a customer care executive.
When I spoke with the hotel they said to cancel the booking and that they don't accept any booking through Oyo.
So I reached customer care multiple times to explain the same but they told me it was still a confirmed booking.
Again after sometime I received another text stating that the booking has been shifted to another hotel without my consent. Later on I spoke with the customer care who said that I have to pay extra 8.5 k approx to book the new hotel. I've already paid Rs. 6142 for Hotel P2 and it was not possible for me to pay extra 8.5k.
After multiple interaction with the Oyo customer care, I was informed that I will be getting a call from them which till today Jun 14th never happened.
On Sunday 9th June I spoke with the customer care and they raised a refund case and promise that they'll call, again which till now didn't happen.
I followed up with them and all I was informed that I'll receive a call in next 15 minutes, or next day.
On 13th June got to know that they've cancelled my booking. So far worst experience ever with Oyo.

I didn't even stay in either of the hotels. All I want is my refund.

I was looking for bali package and contacted to Rajat(Rajatsharma.[protected]@oyorooms.com). He asked to deposit 2K rs which is refundable but 3 weeks passed and no revert is there. Rajat is also avoiding calls and no response. This kind of service you people are providing. Complain against shamanpreet Kaur also as he talked as senior at the time of payment

Booking ID: FBTM4526
Date Of Check-in: 8 June To 11 June 2019
Date Of Booking: 4 June 2019
So,
I've booked My Room In Hotel Pragya International at Varanasi Through Oyo Rooms At 4 June 2019 And Also Paid The Amount, there I had applied some coupons so the amount was at discounted price.
I got free that I already have booked the hotel and I thought that I'll just go and check-in.
But
At 8 June 2019 just before 11 hrs to check-in I got a message that my booking was not valid and cancelled. I saw The Message And I Booked Another Hotel at another site Which Was Rs. 4000 More Than This booking.
And when I booked my room I got a message from Oyo that this was it's technical fault and I can rebook that room but the hotel I booked after it's cancellation message was not refundable.
So is it not the case of mental harrasment??
Please give the right judgement regarding this.
And I also want my all the expenses which has harmed me🙏

My Booking Id-WSZU0564
Date :- 7 jun'19 to 8th jun'19 (One Night)
After confirm booking hotel sunita mount view almora property manager not allow the check in hotel. I have booked 3 room by Oyo Room side. but property owner say that hotel not tie up with oyo room.
Oyo Room side are very worst side they and they are not positive response by team . oyo room side are thief.
refund my booking money.

I booked and paid room in bathinda, the details are as follows.
Hotel tie up was over, kindly initiate refund.

'Dear Rubal Garg, we look forward to host you for confirmed Booking GAZY0957at OYO 19538 Hotel Garga Residency. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 13th Jun, 12 pm onwards
Check-out: 14th Jun till 11 am
No. of rooms: 1 Classic (2X) Room
Number of guests: 2 Adults
Hotel name: Hotel Garga Residency
Address: shakti complex, Mall Road, opposite AC market, Bathinda
Breakfast is not included.
Map link: http://bit.ly/2D6jobk
Hotel reception: [protected]
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.

I have booked a hotel in dhrampur himachal pradesh. Oyo assistant have confirmed my booking. When i reach here hotel manager tell me that they have ended the policy with oyo rooms. And decline the bookings. Then the employee of oyo assistant refuse to help they just transferring calls for 2hours and the solution is nothing.
After all i know that never trust oyo people they will never help u for anything