OYO Rooms Complaints & Reviews

Hi i book a room is is oyo 7483 and we checked in at 11 pm at midnight and in room there was spiders in bathroom hairs on the walls and insects in mattress of the bed and crawling insects on the wall it was so scary and bedsheet in which oyo was written but the white sheet woh unhone ulti karke bicha rakhi thi jiske niche se itni gandi and upar se saaf thi woh and mattress hataye humne uske niche se cockroaches and spider bed ke niche se me and my family Check out immediately at midnight and went some where else and the oyo complaint number did not picked my phone for 2 days I was calling again and again and again but they did not response I also had an video of all the things that happened that night and the hotel staff said Pehle btate toh Hum apko dusra room de dete and if is complaint ka koi action nai liya gaya meri toh woh video oyo ke bedsheet ke upar insect chalte hue ki viral ho jayegi and the think about your loss got it
Niche us hotel ki detail hai picture main and date bhi kab book kiya tha and they they also demanded money for soup and momos which we eat that night I want that hotel to be fired from you otherwise your video will bhi on Facebook and YouTube and my number is[protected]

SIR/MADAM,
We had planned a journey to Gangtok from 21/5/2019 to 27/5/2019 for that we had booked hotel rooms at Newjalpaigudi through OYO.com for one day ie on 22/5/2019 at OYO 14350 GD Hotel (Booking Id GBQC3451) . We informed the customer care of OYO Service while on train from Howrah to Newjalpaigudi before arrival to Newjalpaigudi. But OYO service informed us the hotel booked for us is changed to some other hotel named GUPTA'S Hotel without mentioning any valid reason. We reached Hotel GUPTA'S at about 11:30pm but the hotel was closed and no one is there. We stand there for about an hour under bad weather/rain and cried to open the hotel. After half an hour a security guard came out and refuse to open the hotel. We called the OYO services about this but they can't do any thing. We and our family including 5 little children are harrased a lot at night. We manage that night and moving here and there.

Next day we started journey at 9am from Newjalpaigudi to Gangtok. Again we informed OYO customer service before reaching Gangtok and samething happened. The hotel named Himadri inn (Booking No AQEP2879) booked for us for three days at Gangtok is again changed to other hotel named RUMTEK Resort (Booking Id-QIAM8125) as informed by OYO service which is about 30km back from Gangtok town. Once again we cheated by OYO services at Rumtek Resort . The owner of the RUMTEK Resort said us that they informed OYO about the inavailbility of Rooms due to unavoidable situations ( water/ electricity etc problem ) We enquired about why they changed the hotel rooms frequently without informing us in advance which are confirmed and we had already paid the charges. Its a very worst service from OYO.com we are harrased a lot in all spheres. We spend a lot of money extra by this harassment. Our time management also hampered for the journey scheduled. Then we manage ourselves at GANGTOK and after return from tour we have contact with OYO services about the situation and request to return the booking amount RS 47, 250/-( Fourty seven thousand and two hundred fifty only) as the company failed to provide service us. But after repeated request again the company continuously cheating us.

I Made a booking on oyo on 14.05.19 for next two days and made online payment. My booking ID is NGPU3094. When I reached hotel, staff told me that they have cut ties with OYO and denied me room. I have contacted customer care and they apologised for the inconvenience caused to me and told me that they will refund full amount. Instead they have deducted Rs1200 bucks.

After calling them 3 4 times, they told me that rest of the refund is in transit which may take up to 10 days.

Instead of arranging me a different room, they are causing trouble to me. Guys, never make advance payment to OYO.

Cheaters and fraud- horrible experience
Review of OYO Rooms Manali
Reviewed 07 Oct 2019
We booked an oyo room for 07 October, 2019 at Manali Rajasthan by paying the half amount in advance and received your confirmation message, along with the hotel details on 07 october to 08 oct 2019.On reaching at hotel & refused us the room shifting.I asked to give me in writing that he has refused us the room so that I could complain about the issue to oyo but he didn't. Then he offered me to shift us to a nearby hotel that was way below oyo's standard and he argued that whenever we are running short of rooms, we accommodate our oyo customers in those nearby hotels and this was a standard process. After
On reaching to another nearby hotel they also refused us the room as they didnt have any vacancy. Then again I contacted Oyo, and no any solution come out from OYO side.This was my first experience with oyo and it was a horrible one. Just imagine our plight and the inconvenience that we had to face. After disembarking from the train at 5.30 in the morning, post a long and tiring journey, we had to go from place to place to get our room that we had booked beforehand by paying the full amount in advance. I simply fail to understand what kind of a business you are running where the hotels that you tie up with, fool your customers.This is a huge economic offence and cheating the customers on your part. The people need to be made aware of this whole racket that you are running in the name of providing budget stays with proper facilities.
Till date I have not received my deduct amount from OYO side this is not good process
Booking ID. SORT6829

I need to claim for my refund for early check out which was done due to some issues with the hotel. Payment was made for 2 days while check-in was done for only 1 day . As checked with OYO team, they updated the same in the app used by hotel staff, and since the time to get it reflect in the app took more than 3 hours, local OYO staff insisted me to pay for full and claim for the 1 days refund from OYO apologising for the delay.
Booking ID:NYTV3152
The hotel staff was not cooperative and abused the ladies and tried to hit us. As a customer, we called the OYO helpline many a times and no response/solution was provided other than checking out from hotel.
Currently, no refund has been initiated and as a customer, we got the worst treatment as me and my friends were abused, money was taken, our time was wasted and our vacation was ruined.

Hi, , I booked a room for my parents in elegant hotel, hotel Rahul and hotel VISTA Inn.
Once I reached there with my parents, hotel staff said there is no availability. It happened with the three hotels same night.
My father was hospitalised and I thought it would be a good experience at oyo rooms.

It's a worst nightmare. I have to face
I have to go dost to drop with my parents after booking and they said talk to oyo people as there is no availability.

I will go to consumer court and higher court . I have faced a lot. Spent a lot on cab.. father is a patient and it was very inconvenient.

I book room from oyo with booking Id AKQY7964 at allahabad hotel R INN date 14.6.19 to 15.6.19. hotel denied check in because hotel says low terrif offers by oyo .i paid 622 allready online .i call many time oyo customer care but they never resolve my problem .they said every time that they here to help me .also said that central team will contact me but they never call or messages me.thanku

Hi I am Jatin have a booking id ANHM4703 at oyo 1890 AJ PARK ALLEPPEY, Room I have been checked into is not cleaned Fungus is all over he wall, washroom light is not working, linen they provide is stained not cleaned, no one listening to the complaint neither the hotel management nor the customer representative, it's a harrasment on both behalf, the reply what I got from hotel management is do whatever u wish to . I have taken the picture and I will forward it to consumer forum because 5 time I called the representative they didn't bothered to help . Pathetic service and I will make sure not to book oyo again .

Mr Ritesh Agarwal & Mr Abhinav Sinha

We had booked for goa trip from 21/05/19- 25/05/19. it was a ridiculous and waste of money to book in oyo.com. They had wasted our picnic hence in future we will never book with oyo.rooms. there are no words for the complaints.
Literally there was no room service. staff was arrogant . no cordination. no electricity. not upto the mark of hospitality. How you can expect world class hospitality from you . contact me on [protected]. You Should refund our Money if you have any sense of hard earn money of poor customer. Take serious action on these Hotel & staff

Dear OYO team,

Please note that we had a booking on 24.05.19 [2 Classic (2X) rooms Guest 4] at Hotel Taktse
Continental & Spa, Gangtok which was booked through your site (Booking ZPGM8415 at OYO 22038) and 100%
payment was made.

While check in at around 18:00 hrs, the property refused for Check-In saying they don't have tie up
with OYO and not allowed us. Same was discussed with your system no and no of representatives HOLD the
phone, talked to property, assured for shifting to other property but finally NO response and
conclusion. (Pl check the recording of discussion with 5 - 6 representatives)

We along with family members were waiting on road till 21:30 Hrs and finally we have to book the Hotel
at late night (The Hidden Forest - you may check) with additional charges. Now it was already 3 weeks
and NO confirmation from your end. Following to be confirm by return mail...

- Refund of Payment I have made while booking.
- Payment of additional charges paid for booking at last stage.
- Compensation on harassment we had due to your poor system.

Sanjay Mahajan / cell- [protected]

Case ID (#[protected] dated 24.05.19 at 20:07 Hrs.
Case ID (#[protected] dated 24.05.19 at 22:28 Hrs.
Case ID (#[protected] dated 31.05.19 at 21:13 Hrs.

See first I was standing on reception for check in at 2.30 am early in morning after paying 720/- full amount as per oyo, reception person asked me to pay Rs.680 more, when I talked to Oyo customer care number first they kept me on hold for more then 20 minutes and keep on cutting phone, finally asked me to shipped other hotel, but there was no convince available at that time finally Oyo said please checked in in same hotel nothing to pay extra they are resolving issue with hotel.

and they gave me room, which was so called delux, but it was worst room I ever chaked in. it was small, bathroom was dirty and all water taps were supplying water so that it get wasted properly with sound.
There service boy also suggested do not touch these tap use only one.

there was no arrangement in bathroom to hang cloths,

after all I accepted.

but in morning just stayed hotel for 5 hours when I checked out I had to pay 400/-

that also I can ignore,

but at 4 pm one lady who was at reception called me and started abusing me, for no reason,
I was in a meeting, I could not talked single word and cut the phone.

later an hour I called back but other lady took phone and keep on cutting it .

please tell for no reason I am getting abused in different city.
is this good?

I got hurt and felt cheated,
and from now I will bycott Oyo

1. What service Oyo given
2. Why hotel staf[censored]sing so cheap language, though she was lady, only because I rated hotel one star.

You can with other staff that there was no word I used which was against hotel or staff, not only I was doing favor to hotel while talking to Oyo customer care.

When I was leaving hotel that lady was saying I have very soft nature and I must keep it up.

Then why suddenly she called so aggressively on phone after 4 hour, just because I have one star rating ?

Feeling very hurted,

At same price I could stayed good hotels.
But I chose it as per oyo app.

If this forum is Tru I hope there may St be some action against Oyo and hotel grand Jamshedpur.

I was travelling alone, I had booking in oyo on 7th June at siliguri, I got booking confirmation by mail and call .after reaching there hotel manager denied to provide room. I called costomer support of oyo.they put my call 50 min hold and finally denied to another room to me .it was heavily rain over there, i was ao cried over phone and request them to provide me a stay but they didn't, I was standing on the bus stand and people are started to miss behaving with me. I was so unwell and trying to search another stay for me but is was not possible for me.finally I find a small unknow hotel to stay.it was too late night. Anything could be happened with me that night because of oyo poor service.sometime rape is happening because of this situation. Please take some action against this issue so that next time no body can face this problem. Oyo could have arrange any hotel for. But they didn't do anything because they didn't care about our life and honour. I tweeted to all ministry and all media. No body replying me.yesterday oyo customer service offering me 1000 rupees composation. Is my life value 1000 rupees. I want to file a case against oyo room .

We are regularly booking with oyo 15777 ([protected] Shareef, [protected] Sajeer)
Regularly a reception 1staff saying (only 1 person) when we reach here not AC Room .3or 4time saying thing and after some time he will give ac room...We are trusting in oyo and coming from very far ...So should take action like this staff ...U can check our oyo booking and so many our reeferences also

Booking id: FDLR8294
hotel Aroma delhi, Booking made from[protected] to[protected] but stayed only on[protected] and cancelled booking for[protected] to[protected] booking
payment made Rs. 7410 for[protected] to[protected] and refund pending Rs 4940 for[protected] to[protected]

Due to Hygeine issue I have to made another booking for 22-24 may 2019 and i was promised by oyo to give my refund me for 22-24 may 2019 i.e. Rs 4940. I have also send them oyo receipt (also added the same in this complaint) which clearly mentioned about the transaction of Rs.7410 and pending refund of Rs. 4940. But oyo is ignoring me and not giving my refund intentionally. OYO is doing fraud so i request to kindly raise my complaint.

I am an IIM student and I am going to raise this issue on twitter and all social media platforms to creat awareness among people about OYO frauds. And because of IIM background i have huge support from IIM students and alumni to create trouble for OYO

Ut they tlod us their managers were too busy to take calls so they would call back in few time this happened to us 10 12 times.
After 10.30 the captain came and told us that he will tell the company to refund us one day stay 4000+rs which was still lesser then the amount and things we lost. He told he will try to give us the best.
After that we left the villa by 1pm.
There was no update from oyo side regarding the refund untill a week later i called to find out that they would not refund 4000rs and only 35% of the booking amount 2828rs which half the cash i lost.
Today it is 14June i haven't received any money from the company.
I booked my villa for 15May to 17May the robbery took place on 17may after 2.45am.
They have a CCTV footage also.
By talking to the company again they say the amount was initiated on 13/06/2019.
The issue is not solved after one month also.

I booked package for HImachal from oyo total holidays the experience was so worst from pickup facility to Hotel experience to drop facility when asked for refund they didn't responded and kept playing around on prm team the trip coordinator was so clueless can't keep on commitment they charged me everything and still not refunded a single penny for the service they used to provide (Package id - PKG-HZJV9832)

I paid for Booking and Booking confirmed when I reached hotel at reception they denied to give me a room they said we will not accept Booking done on Oyo after that I called Oyo customer care and told them the matter and asked for refund customer care executive cancelled the room and said you will get refund in 72hrs I got msg that Booking cancelled and refundable amount is RS.0
No one is helping from Oyo side on this

We stayed at oyo hotel shelter at gwalior find some faults in services given 1 star then mr gautam sarwania called me and said that "if we had problem then why we had booking here " is this the oyo employee behave, second day he personally misbehaved at checkout. I have recording also, is this the training you provide to your representative. Shelter is also not at par in services we get water after 10/12 follow up and around 1.5 hours, also there room service number is not working, the ac is cube type which makes too much noise, tv installed is not maintained no Body can watch

Room booked in OYO 22463 hotel Ananya Palace for Check in on 8th June 2019. for 3 Classic (2X) Rooms in the name of Rakesh Gulati. My Mobile No. [protected].
this is one of the worst experience in my life due to rooms are in very bad shape no AC works due to electricity/Fluctuation whole night. no parking at hotel. unable to trace hotel through GPS. rooms staff are not good. water supply in wash rooms are pathetic. Charged 3 times per rooms.
i had called 5 times to OYO rooms before Check in to cancel my booking but your executive not respond properly. my request is logged under Case ID 16395508 and 16395983 respectively. please respond.

I have booked oyo hotel on 6 Jun in dharmsala booking id:LRMJ746, after reaching the hotel property manager denied to check in and said it's no more link with oyo when compared contact to oyo executive they not properly reply and call on hold almost 30 min then I tweet my issue after that I got call from oyo executive Navdeep and he said I should book non oyo hotel and share gst invoice with us we will reimburse the difference amount. Same thing I have done reply mail with gst invoice but not get any reply from oyo or Navdeep on that mail. Execlation I'd:6305635 please resolve issue