OYO Rooms Complaints & Reviews

I Booked room of OYO through agoda.com at hotel Lord's Residency, Bhimtaal, Nainitaal vide our booking confirmation No.[protected] June-2019
When we reached at the hotel Lord's Residency, Oyo official and Hotel Owner Mr. Sen Oyo person Mr. Khan & Mr. Mohinder refused to check in and reply your booking has been cancelled on oyo end. and your payment Rs. 1406.25 will be refund to you wthin 24 hours . I and my family harassed by OYO hotels and we stayed at adjoining Hotel S. SQUARE HOME STAY and spend 3000.00 in emergency.
My payment also still not credited in my accounts I also complaint on same time to customer care no. [protected]

Ref:- Booking id: xwia2084
Date of booking - 18 may 2019
Date of stay - 16.06.2019
No. Of guests - 6

Issue:
we were not allowed to enter into the hotel on the booked date.

Rang and consulted so many times with the oyo customer care, but nothing was resolved...

No response to the assistance raised online. Online assistance automatically got closed showing that the issue was resolved...

Finally had to return from the hotel to search somewhere else.

We are not getting good hotel now and had fallen into deep trouble only because of poor service of oyo.

The last moment booking rates are coming very high'. To avoid this we had planned and booked so many days before but now the situation is critical because of oyo.

We request to kindly settle all the losses which we are facing now because of this ridiculous service from oyo ...

Total loss of money - rs. 40000/-

Breakup of losses -
New hotel booking - rs. 7000/-
Expenses for searching new hotel - rs. 6000/-
Extra fooding expense - rs. 4000/-
Misc. Expenses - rs. 3000/-
Claim for mental harassment of 6 person - 20000

Dear Concerned Authority,
This is to bring your kind attention regarding the cheating that has been done to us in our recent visit to Bhimtal at OYO home stay. The booking ID was THMR7958. The booking was from 25th May (checkin) to 28th May check out. Total amount paid for these 3 days was Rs. 22, 500.
We checked in to that property on 24th of May at around 3 pm. To our surprise the property condition was pathetic contrary to what was shown on your website. The rooms were dirty, there were insects all around, water was not available and room conditions were extremely poor. We immediately checked out on the very same day. But before we checked out the property owner told us to deposit the entire amount. We did so in anticipation of that the OYO will refund us the amount.
We have called to OYO customer care multiple times but nobody is able to help us on that.
I hope that on this forum being the founding members you can understand the kind of cheating we have faced. Our one day of trip was spoiled in finding another hotel.
Need your immediate attention in getting us our refund at the earliest.

Dear Concerned Authority,
This is to bring your kind attention regarding the cheating that has been done to us in our recent visit to Bhimtal at OYO home stay. The booking ID was THMR7958. The booking was from 25th May (checkin) to 28th May check out. Total amount paid for these 3 days was Rs. 22, 500.
We checked in to that property on 24th of May at around 3 pm. To our surprise the property condition was pathetic contrary to what was shown on your website. The rooms were dirty, there were insects all around, water was not available and room conditions were extremely poor. We immediately checked out on the very same day. But before we checked out the property owner told us to deposit the entire amount. We did so in anticipation of that the OYO will refund us the amount.
We have called to OYO customer care multiple times but nobody is able to help us on that.
I hope that on this forum being the founding members you can understand the kind of cheating we have faced. Our one day of trip was spoiled in finding another hotel.
Need your immediate attention in getting us our refund at the earliest.

I stayed in OYO 8108 Adore residency for 1 night (13/06 - 14/06). Upon checkout I was not provided an invoice from the hotel, and the hotel reception said that I would get an online invoice. It has been 3 days and I have contacted Oyo twice about the invoice, both times the customer care said they would send the invoice to my registered email address (which I verified both times. It was the correct email). Till now I have not recieved any invoice. This is important because it is an official trip and I will use the invoice to claim the expense (it cost approximately INR 5000). I request OYO customer service to look into the matter and provide a quick resolution.

Oyo's [censored] Services are very sucks.
I booked my room through their app and I recived confirmation mail too but at hotel their manager told us there is no room available, actually they give our room to someone else and on asking thek talk vulger to me. That night I'm traveling with my family too. And I'm so tired and full of anger over oyo service. And in that situation I drived for my home town( which is about 450 km away) because of my family. There were no room available in whole town that's why I take that decision of driving. Anything can happend with me and my family. May be our accident take place and also any accident can happend.

Actually you take any action and give proof too.
And also I'm going to case over OYO and I'm serious about it. 🤬😠😡

Good noon sir/ma'am,
I booked property at orkitt inn, oyo 23412, in gurgaon on check in of 30 may and checkout is for 31 may. Mu booking id is BCXN8362 .I already requested for refund amount as in case of fault A.c., not working wifi, off tv, and bad bedsheetss, no towels, no soap kit,
The main thing is that, oyo system have deleted entire data from oyo appication, and service care could not able to resolve this. They told to call back and i didn't get call back later. I tried many time but there is no resolution,
Registered no. Is [protected]
And the following are my bookings id, no one is in list of oyo data. Hope you will check it out.
1. BCXN8362
2. JDAU0734
3. EGML7413
4. FKAV3908
5. LEMK6215
6. XCJO7504
7. YJPR1986
8. MXIL1257
9. RJCY2370

Good Afternoon Sir,
On summer vacation I have planned to visit Manali to enjoy our summer vacation, for this I have booked 2 room one for 3 guests and other for two guests for one day each. First date mean check in date is 06/06/2019 and check out date is 07/06/2019 for this booking id is written in cited above subject. On Second day, means check in date is 07/06/2019 and check out date is 08/06/2019 and on third day means check in date is 08/06/2019 and check out date is 09/06/2019. All above bookings are booked in advance on date 24/05/2019 by Shanky Goyal at Beas Ganga hotel in Manali(Himachal Pradesh). On 6 June 2019 after long travel and suffer huge traffic in manali we arrived at Beas Ganga Hotel at 8:30 PM we show rooms booking message to Beas Ganga hotel owner, he replied our hotel agreement being cancelled with OYO ROOMS, we are shocked to hear this message by hotel owner because we travel to approximate 600 KM by Private Taxi, and that taxi driver not in position to travel even 1 KM because traffic jam in manali, for 1 KM travel minimum time required is 2 hour, many cars are there blocked in traffic jam in manali. So this, we argument to hotel owner and your Oyo rooms customer care from different mobile numbers, after 3 hours discussion with your customer care number ([protected]). Even we talked to your senior employee they not solved our problem. Therefore we finally leaved from Beas Ganga hotel at around 11:30 PM on 6/06/2019 and visits many hotel in manali. All hotels in manali are booked, rest night we stay in car. On Second day mean 07/06/2019 we call to your customer care after long discussion from different mobile numbers, finally one senior employees of your Oyo customer care that name is Shweta our booking is shift to another hotels i.e is Mountain king and Veer Villa hotel in manali. When we visits this above hotel, the hotel manager said no rooms is booked is by Oyo rooms. So your booking is cancelled and not provide any rooms to your. So we suffer so much and harassed by your Oyo rooms service and customer care number service they transferred our call to Senior Employee and Rare case senior employees is contacted and in many cases calls hold to 1:00 hours after this call ended automatically. During this whole process we spoiled our summer vacation(Manali Trip) due to OYO ROOMS service and pay so much money for booked another hotel.

I booked two rooms for four people in akansha Anand in mussorie from 14.6.19to 16.6.19, booking Id -(SAHG3041) In hotel, rooms were connected. One room was not having toilet and TV as mentioned in oyo site. Even parking facility was not given . As I booked two separate rooms and we need privacy we need separate toilets and TV. I requested your representatives to give rooms in other hotel. So she cancelled my booking for this hotel and asked me to shift in hotel Plazzo. After reaching Plazzo I was told booking was from 16.6.19 to 17.6.19. but these were not my booking dates. After that I roamed for 3 to 4 hours to get another hotel . I spent my money in another hotel as well. So I want the refund for the payment I made that is of, ₹4799 plus harassment charges . I was with my family and one of person was cancer patient as well. I was harassed and tortured as your representative mislead us . She cancelled my booking from this hotel and shifted me and booked in hotel plazzo. In hotel plazzo they denied my stay saying that dates are not matching. I want my refund .otherwise I will raise my issue in consumer court and file an RTI against OYO. Looking forward for your instant refund.

I did partial payment on 9th june via oyo app for OYO room in Rameshwaram for stay on 29th june but i received message that room booked successfully for 9th June. Later when i check with customer care they apologised for technical glitch and said that issue will be resolved with 48hr. I raised the complaint twice with ID 16458303 and 16453474 but unable to see the money in my account. I called again after waiting for few days and shocked by the feedback that i have never made the payment for my booking and kept me on hold twice till it automatically disconnected. I made the payment in favour of VPA id [protected]@ybl with UPI reference no[protected].

This is FYI that this nonsense is going with a wizard Gold member. I expect OYO will apologise for it and will compensate for it.

On 13 june, I booked an oyo and also made the online payment. When I tried to check in on the booking date ( i.e. today, 15 June), the hotel staff said that because of some inconvenience going on in the online payment, they couldn't accept it. Inspite of repeated calls, I couldn't talk to that senior members of Oyo customer care centre. Till now I haven't cancelled the booking yet as I fear I would be refunded. When will I get the refund of the entire amount?

SIR/MADAM,
We had planned a journey to Gangtok from 21/5/2019 to 27/5/2019 for that we had booked hotel rooms at Newjalpaigudi through OYO.com for one day ie on 22/5/2019 at OYO 14350 GD Hotel (Booking Id GBQC3451) . We informed the customer care of OYO Service while on train from Howrah to Newjalpaigudi before arrival to Newjalpaigudi. But OYO service informed us the hotel booked for us is changed to some other hotel named GUPTA'S Hotel without mentioning any valid reason. We reached Hotel GUPTA'S at about 11:30pm but the hotel was closed and no one is there. We stand there for about an hour under bad weather/rain and cried to open the hotel. After half an hour a security guard came out and refuse to open the hotel. We called the OYO services about this but they can't do any thing. We and our family including 5 little children are harrased a lot at night. We manage that night and moving here and there.

Next day we started journey at 9am from Newjalpaigudi to Gangtok. Again we informed OYO customer service before reaching Gangtok and same thing happened. The hotel named Himadri inn (Booking No AQEP2879) booked for us for three days at Gangtok, OYO service again changed to other hotel named RUMTEK Resort (Booking Id-QIAM8125) as informed by OYO service which is about 30km back from Gangtok town. Once again we cheated by OYO services at Rumtek Resort .
The owner of the RUmTEK Resort said us that they informed OYO about the inavailbility of Rooms due to unavoidable situations ( water/ electricity etc) We enquired about why they changed the hotel rooms frequently without informing us in advance which are confirmed and we had already paid the charges. Its a very worst service from OYO.com we are harrassed a lot in all spheres. We spend a lot of money extra by this harassment. Our time management also hampered for the journey scheduled.
Then we manage ourselves at GANGTOK and after return from tour we have contact with OYO services about the situation and request to return the booking amount as the company failed to provide service us. But after repeated request again the company continuously cheating us.

As the OYO booked hotel rooms are not occupied by us and we repeatedly contact with the customer care no of the OYO service to refund our money of Rs. 47250.00 (6975+40275) that we had paid for booking of hotels that you neither provide us nor make any suitable arrangement. Such type of harassment, cheating from your service is highly objectionable. We appeal you to refund our money back otherwise we are going to filled a consumer harassment case against you in court.

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my employer BASF INDIA LTd. having GSTIN : 03AAACB4599E1ZV

Booking Id:XJKT9863
OYO 28465 Hotel Dhingra,
Amount 1451
Bill dated:14th June 2019

Booking Id:AIGN0362
Oyo OYO 18810 Hotel Noor Mahal,
Amount:1650
Bill dated:13th June 2019

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no and GST amount deducted. Oyo is only providing me the payment receipt, which is of no use to me, and firm where i am working is not accepting my claim since the same cannot be used for taking gst credit.

i have called them for many times but in vain, they are again sending that invoice in which only amount is mentioned.

My booking id was DJIV9164 with hotel HMG in MCLEODGANJ ( Oyo 14349) for booking on 07 June/ 08June 2019. Hotel has denied check in as there was no room available for us.i tried to contact Oyo asstt but they did not give any satisfactory reply.i requested for refund as I arranged another hotel on own efforts.but till today no refund money is credited in my account... hence requesting please credit rs 2539 booking amount plus harassment charges rs 2000

OYO Booking ID: HLVU0375
I requested to refund my money against HLVU0375 as the hotels which were provided by me denied me check-in in Mahabalewar, MH. Upon confirming with OYO rep they initiated my refund on 20th MAY, 2019 which is yet to be received. Every single time I mail or call they they are saying that the refund will be initiated within 7-14 days. I have details mails exchanges with OYO where everytime they have accepted that refund will be processed.

Dear sir, I am Bhuvaneshvar Kumar. My sister used to go Lucknow due to her exam. Two times I have booked the hotel "Capital O 2136 Hotel The Continental Lucknow" but I have faced the same problem. I want to share their methodology to cheat peoples when they get to know that on a specific day there is a particular exam then these peoples call the customer to cancel his booking on that day because they know that various people are coming on that particular day so they can sell their hotel on a better price. Last time when I booked this hotel, a call comes from the hotel and they said that there is an issue of electricity you please cancel your booking. Yesterday I have booked the same hotel with my mobile number [protected]. They again call me with the different excuse that you cancel your hotel because we have some problem here. If this thing happens with the customer so many times we will lose our trust from OYO. I again emphasize my concern to make your service strong so that customer will not suffer.

My booking id was oizq 4782 with hotel basera in haridwar(Oyo 18273) for booking on 01 June/02june.Hotel has denied check in as there was no room available for us.i tried to contact Oyo asstt but they did not give any satisfactory reply.i requested for refund as I arranged another hotel on own efforts.but till today no refund money is credited in my account.

Booking ID YEZR7241

I have booked the room showing ac facility and free WiFi and queen sized bed

after payment I received mail which differs from the what is shown at the time of booking

I request you to provide the service as promised by oyo at the time of booking before payment

I have called the customer care and my call continued for approximately 1 hour

And the executive disconnected the call stating that the issue is resolved but the issue is not resolved at all

Hotel manager demanded extra RS 800 for ac room where as I have already paid RS 2400 to Oyo rooms 100% advance
two attachments are attached for your reference

First attachment is of oyo 38733 the sai palace which I have booked and it clearly shows ac tv free WiFi queen size bed etc

While the other attachment is for reference of spot on 40475 star lodge which clearly shows non tv non ac non WiFi and queen size bed

I request once again to provide the service as promised by oyo at the time of booking

I have booked three rooms through oyo. My booking id was fygr2971. But property owner deny for check-in. He told that sold out board is tagged on his property. I have paid full amount for this booking. Then i talk to oyo custmer care executive he asked me that he was cancelling my booking and ask for new booking. Then i have booked new hotel taarini corbet camp. My booking id was wxhe6539. I have paid full payment again. But my previous booking payment was not refund till date. I have call to customer care number so many time but issue was not solved. One of customer care executive mailed me that my refund was processed. But further no action was taken by oyo

Kindly check I've called up customer service in the morning 7am for new booking.
Agent was very very rude not even have enough sense of behaving with the customer.
Asked to connect with his manager
After been on hold he did took my no. And been kept on fake website to receive 200unknown otp's to my number
Been kept on hold for 2hrs nobody came on the line.
Total Pathetic service.