OYO Rooms Complaints & Reviews

SIR/MADAM,
We had planned a journey to Gangtok from 21/5/2019 to 27/5/2019 for that we had booked hotel rooms at Newjalpaigudi through OYO.com for one day ie on 22/5/2019 at OYO 14350 GD Hotel (Booking Id GBQC3451) . We informed the customer care of OYO Service while on train from Howrah to Newjalpaigudi before arrival to Newjalpaigudi. But OYO service informed us the hotel booked for us is changed to some other hotel named GUPTA'S...

I Made a booking on oyo on 14.05.19 for next two days and made online payment. My booking ID is NGPU3094. When I reached hotel, staff told me that they have cut ties with OYO and denied me room. I have contacted customer care and they apologised for the inconvenience caused to me and told me that they will refund full amount. Instead they have deducted Rs1200 bucks.

After calling them 3 4 times, they told me that rest of the...

Cheaters and fraud- horrible experience
Review of OYO Rooms Manali
Reviewed 07 Oct 2019
We booked an oyo room for 07 October, 2019 at Manali Rajasthan by paying the half amount in advance and received your confirmation message, along with the hotel details on 07 october to 08 oct 2019.On reaching at hotel & refused us the room shifting.I asked to give me in writing that he has refused us the room so that I could complain...

I need to claim for my refund for early check out which was done due to some issues with the hotel. Payment was made for 2 days while check-in was done for only 1 day . As checked with OYO team, they updated the same in the app used by hotel staff, and since the time to get it reflect in the app took more than 3 hours, local OYO staff insisted me to pay for full and claim for the 1 days refund from OYO apologising for the delay.
Booking...

Hi, , I booked a room for my parents in elegant hotel, hotel Rahul and hotel VISTA Inn.
Once I reached there with my parents, hotel staff said there is no availability. It happened with the three hotels same night.
My father was hospitalised and I thought it would be a good experience at oyo rooms.

It's a worst nightmare. I have to face
I have to go dost to drop with my parents after booking and they...

I book room from oyo with booking Id AKQY7964 at allahabad hotel R INN date 14.6.19 to 15.6.19. hotel denied check in because hotel says low terrif offers by oyo .i paid 622 allready online .i call many time oyo customer care but they never resolve my problem .they said every time that they here to help me .also said that central team will contact me but they never call or messages me.thanku...

Hi I am Jatin have a booking id ANHM4703 at oyo 1890 AJ PARK ALLEPPEY, Room I have been checked into is not cleaned Fungus is all over he wall, washroom light is not working, linen they provide is stained not cleaned, no one listening to the complaint neither the hotel management nor the customer representative, it's a harrasment on both behalf, the reply what I got from hotel management is do whatever u wish to . I have taken the picture...

Mr Ritesh Agarwal & Mr Abhinav Sinha

We had booked for goa trip from 21/05/19- 25/05/19. it was a ridiculous and waste of money to book in oyo.com. They had wasted our picnic hence in future we will never book with oyo.rooms. there are no words for the complaints.
Literally there was no room service. staff was arrogant . no cordination. no electricity. not upto the mark of hospitality. How you can expect world class...

Dear OYO team,

Please note that we had a booking on 24.05.19 [2 Classic (2X) rooms Guest 4] at Hotel Taktse
Continental & Spa, Gangtok which was booked through your site (Booking ZPGM8415 at OYO 22038) and 100%
payment was made.

While check in at around 18:00 hrs, the property refused for Check-In saying they don't have tie up
with OYO and not allowed us. Same was discussed with...

See first I was standing on reception for check in at 2.30 am early in morning after paying 720/- full amount as per oyo, reception person asked me to pay Rs.680 more, when I talked to Oyo customer care number first they kept me on hold for more then 20 minutes and keep on cutting phone, finally asked me to shipped other hotel, but there was no convince available at that time finally Oyo said please checked in in same hotel nothing to pay...

I was travelling alone, I had booking in oyo on 7th June at siliguri, I got booking confirmation by mail and call .after reaching there hotel manager denied to provide room. I called costomer support of oyo.they put my call 50 min hold and finally denied to another room to me .it was heavily rain over there, i was ao cried over phone and request them to provide me a stay but they didn't, I was standing on the bus stand and people are started...

We are regularly booking with oyo 15777 ([protected] Shareef, [protected] Sajeer)
Regularly a reception 1staff saying (only 1 person) when we reach here not AC Room .3or 4time saying thing and after some time he will give ac room...We are trusting in oyo and coming from very far ...So should take action like this staff ...U can check our oyo booking and so many our reeferences also...

Booking id: FDLR8294
hotel Aroma delhi, Booking made from[protected] to[protected] but stayed only on[protected] and cancelled booking for[protected] to[protected] booking
payment made Rs. 7410 for[protected] to[protected] and refund pending Rs 4940 for[protected] to[protected]

Due to Hygeine issue I have to made another booking for 22-24 may 2019 and i was promised by oyo to give my refund me for 22-24 may 2019...

Ut they tlod us their managers were too busy to take calls so they would call back in few time this happened to us 10 12 times.
After 10.30 the captain came and told us that he will tell the company to refund us one day stay 4000+rs which was still lesser then the amount and things we lost. He told he will try to give us the best.
After that we left the villa by 1pm.
There was no update from oyo side regarding the refund...

I booked package for HImachal from oyo total holidays the experience was so worst from pickup facility to Hotel experience to drop facility when asked for refund they didn't responded and kept playing around on prm team the trip coordinator was so clueless can't keep on commitment they charged me everything and still not refunded a single penny for the service they used to provide (Package id - PKG-HZJV9832)...

I paid for Booking and Booking confirmed when I reached hotel at reception they denied to give me a room they said we will not accept Booking done on Oyo after that I called Oyo customer care and told them the matter and asked for refund customer care executive cancelled the room and said you will get refund in 72hrs I got msg that Booking cancelled and refundable amount is RS.0
No one is helping from Oyo side on this...

We stayed at oyo hotel shelter at gwalior find some faults in services given 1 star then mr gautam sarwania called me and said that "if we had problem then why we had booking here " is this the oyo employee behave, second day he personally misbehaved at checkout. I have recording also, is this the training you provide to your representative. Shelter is also not at par in services we get water after 10/12 follow up and around 1.5 hours, also...

Room booked in OYO 22463 hotel Ananya Palace for Check in on 8th June 2019. for 3 Classic (2X) Rooms in the name of Rakesh Gulati. My Mobile No. [protected].
this is one of the worst experience in my life due to rooms are in very bad shape no AC works due to electricity/Fluctuation whole night. no parking at hotel. unable to trace hotel through GPS. rooms staff are not good. water supply in wash rooms are pathetic. Charged 3 times per...

I have booked oyo hotel on 6 Jun in dharmsala booking id:LRMJ746, after reaching the hotel property manager denied to check in and said it's no more link with oyo when compared contact to oyo executive they not properly reply and call on hold almost 30 min then I tweet my issue after that I got call from oyo executive Navdeep and he said I should book non oyo hotel and share gst invoice with us we will reimburse the difference amount. Same...

I had booked for a room on 7th June 2019 in a hotel named Hotel P2 in Digha. My booking ID was JFUB9215.
Later on the booking day I received a message stating that the booking was cancelled. In order to confirm the reason I tried reaching the Oyo customer care. But they confirmed that it is still booked. After multiple attempts I managed to get the Hotel contact number from a customer care executive.
When I spoke with the hotel...