OYO Rooms Complaints & Reviews

Good noon sir/ma'am,
I booked property at orkitt inn, oyo 23412, in gurgaon on check in of 30 may and checkout is for 31 may. Mu booking id is BCXN8362 .I already requested for refund amount as in case of fault A.c., not working wifi, off tv, and bad bedsheetss, no towels, no soap kit,
The main thing is that, oyo system have deleted entire data from oyo appication, and service care could not able to resolve this. They told to call back and i didn't get call back later. I tried many time but there is no resolution,
Registered no. Is [protected]
And the following are my bookings id, no one is in list of oyo data. Hope you will check it out.
1. BCXN8362
2. JDAU0734
3. EGML7413
4. FKAV3908
5. LEMK6215
6. XCJO7504
7. YJPR1986
8. MXIL1257
9. RJCY2370

Good Afternoon Sir,
On summer vacation I have planned to visit Manali to enjoy our summer vacation, for this I have booked 2 room one for 3 guests and other for two guests for one day each. First date mean check in date is 06/06/2019 and check out date is 07/06/2019 for this booking id is written in cited above subject. On Second day, means check in date is 07/06/2019 and check out date is 08/06/2019 and on third day means check in date is 08/06/2019 and check out date is 09/06/2019. All above bookings are booked in advance on date 24/05/2019 by Shanky Goyal at Beas Ganga hotel in Manali(Himachal Pradesh). On 6 June 2019 after long travel and suffer huge traffic in manali we arrived at Beas Ganga Hotel at 8:30 PM we show rooms booking message to Beas Ganga hotel owner, he replied our hotel agreement being cancelled with OYO ROOMS, we are shocked to hear this message by hotel owner because we travel to approximate 600 KM by Private Taxi, and that taxi driver not in position to travel even 1 KM because traffic jam in manali, for 1 KM travel minimum time required is 2 hour, many cars are there blocked in traffic jam in manali. So this, we argument to hotel owner and your Oyo rooms customer care from different mobile numbers, after 3 hours discussion with your customer care number ([protected]). Even we talked to your senior employee they not solved our problem. Therefore we finally leaved from Beas Ganga hotel at around 11:30 PM on 6/06/2019 and visits many hotel in manali. All hotels in manali are booked, rest night we stay in car. On Second day mean 07/06/2019 we call to your customer care after long discussion from different mobile numbers, finally one senior employees of your Oyo customer care that name is Shweta our booking is shift to another hotels i.e is Mountain king and Veer Villa hotel in manali. When we visits this above hotel, the hotel manager said no rooms is booked is by Oyo rooms. So your booking is cancelled and not provide any rooms to your. So we suffer so much and harassed by your Oyo rooms service and customer care number service they transferred our call to Senior Employee and Rare case senior employees is contacted and in many cases calls hold to 1:00 hours after this call ended automatically. During this whole process we spoiled our summer vacation(Manali Trip) due to OYO ROOMS service and pay so much money for booked another hotel.

I booked two rooms for four people in akansha Anand in mussorie from 14.6.19to 16.6.19, booking Id -(SAHG3041) In hotel, rooms were connected. One room was not having toilet and TV as mentioned in oyo site. Even parking facility was not given . As I booked two separate rooms and we need privacy we need separate toilets and TV. I requested your representatives to give rooms in other hotel. So she cancelled my booking for this hotel and asked me to shift in hotel Plazzo. After reaching Plazzo I was told booking was from 16.6.19 to 17.6.19. but these were not my booking dates. After that I roamed for 3 to 4 hours to get another hotel . I spent my money in another hotel as well. So I want the refund for the payment I made that is of, ₹4799 plus harassment charges . I was with my family and one of person was cancer patient as well. I was harassed and tortured as your representative mislead us . She cancelled my booking from this hotel and shifted me and booked in hotel plazzo. In hotel plazzo they denied my stay saying that dates are not matching. I want my refund .otherwise I will raise my issue in consumer court and file an RTI against OYO. Looking forward for your instant refund.

I did partial payment on 9th june via oyo app for OYO room in Rameshwaram for stay on 29th june but i received message that room booked successfully for 9th June. Later when i check with customer care they apologised for technical glitch and said that issue will be resolved with 48hr. I raised the complaint twice with ID 16458303 and 16453474 but unable to see the money in my account. I called again after waiting for few days and shocked by the feedback that i have never made the payment for my booking and kept me on hold twice till it automatically disconnected. I made the payment in favour of VPA id [protected]@ybl with UPI reference no[protected].

This is FYI that this nonsense is going with a wizard Gold member. I expect OYO will apologise for it and will compensate for it.

On 13 june, I booked an oyo and also made the online payment. When I tried to check in on the booking date ( i.e. today, 15 June), the hotel staff said that because of some inconvenience going on in the online payment, they couldn't accept it. Inspite of repeated calls, I couldn't talk to that senior members of Oyo customer care centre. Till now I haven't cancelled the booking yet as I fear I would be refunded. When will I get the refund of the entire amount?

SIR/MADAM,
We had planned a journey to Gangtok from 21/5/2019 to 27/5/2019 for that we had booked hotel rooms at Newjalpaigudi through OYO.com for one day ie on 22/5/2019 at OYO 14350 GD Hotel (Booking Id GBQC3451) . We informed the customer care of OYO Service while on train from Howrah to Newjalpaigudi before arrival to Newjalpaigudi. But OYO service informed us the hotel booked for us is changed to some other hotel named GUPTA'S Hotel without mentioning any valid reason. We reached Hotel GUPTA'S at about 11:30pm but the hotel was closed and no one is there. We stand there for about an hour under bad weather/rain and cried to open the hotel. After half an hour a security guard came out and refuse to open the hotel. We called the OYO services about this but they can't do any thing. We and our family including 5 little children are harrased a lot at night. We manage that night and moving here and there.

Next day we started journey at 9am from Newjalpaigudi to Gangtok. Again we informed OYO customer service before reaching Gangtok and same thing happened. The hotel named Himadri inn (Booking No AQEP2879) booked for us for three days at Gangtok, OYO service again changed to other hotel named RUMTEK Resort (Booking Id-QIAM8125) as informed by OYO service which is about 30km back from Gangtok town. Once again we cheated by OYO services at Rumtek Resort .
The owner of the RUmTEK Resort said us that they informed OYO about the inavailbility of Rooms due to unavoidable situations ( water/ electricity etc) We enquired about why they changed the hotel rooms frequently without informing us in advance which are confirmed and we had already paid the charges. Its a very worst service from OYO.com we are harrassed a lot in all spheres. We spend a lot of money extra by this harassment. Our time management also hampered for the journey scheduled.
Then we manage ourselves at GANGTOK and after return from tour we have contact with OYO services about the situation and request to return the booking amount as the company failed to provide service us. But after repeated request again the company continuously cheating us.

As the OYO booked hotel rooms are not occupied by us and we repeatedly contact with the customer care no of the OYO service to refund our money of Rs. 47250.00 (6975+40275) that we had paid for booking of hotels that you neither provide us nor make any suitable arrangement. Such type of harassment, cheating from your service is highly objectionable. We appeal you to refund our money back otherwise we are going to filled a consumer harassment case against you in court.

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my employer BASF INDIA LTd. having GSTIN : 03AAACB4599E1ZV

Booking Id:XJKT9863
OYO 28465 Hotel Dhingra,
Amount 1451
Bill dated:14th June 2019

Booking Id:AIGN0362
Oyo OYO 18810 Hotel Noor Mahal,
Amount:1650
Bill dated:13th June 2019

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no and GST amount deducted. Oyo is only providing me the payment receipt, which is of no use to me, and firm where i am working is not accepting my claim since the same cannot be used for taking gst credit.

i have called them for many times but in vain, they are again sending that invoice in which only amount is mentioned.

My booking id was DJIV9164 with hotel HMG in MCLEODGANJ ( Oyo 14349) for booking on 07 June/ 08June 2019. Hotel has denied check in as there was no room available for us.i tried to contact Oyo asstt but they did not give any satisfactory reply.i requested for refund as I arranged another hotel on own efforts.but till today no refund money is credited in my account... hence requesting please credit rs 2539 booking amount plus harassment charges rs 2000

OYO Booking ID: HLVU0375
I requested to refund my money against HLVU0375 as the hotels which were provided by me denied me check-in in Mahabalewar, MH. Upon confirming with OYO rep they initiated my refund on 20th MAY, 2019 which is yet to be received. Every single time I mail or call they they are saying that the refund will be initiated within 7-14 days. I have details mails exchanges with OYO where everytime they have accepted that refund will be processed.

Dear sir, I am Bhuvaneshvar Kumar. My sister used to go Lucknow due to her exam. Two times I have booked the hotel "Capital O 2136 Hotel The Continental Lucknow" but I have faced the same problem. I want to share their methodology to cheat peoples when they get to know that on a specific day there is a particular exam then these peoples call the customer to cancel his booking on that day because they know that various people are coming on that particular day so they can sell their hotel on a better price. Last time when I booked this hotel, a call comes from the hotel and they said that there is an issue of electricity you please cancel your booking. Yesterday I have booked the same hotel with my mobile number [protected]. They again call me with the different excuse that you cancel your hotel because we have some problem here. If this thing happens with the customer so many times we will lose our trust from OYO. I again emphasize my concern to make your service strong so that customer will not suffer.

My booking id was oizq 4782 with hotel basera in haridwar(Oyo 18273) for booking on 01 June/02june.Hotel has denied check in as there was no room available for us.i tried to contact Oyo asstt but they did not give any satisfactory reply.i requested for refund as I arranged another hotel on own efforts.but till today no refund money is credited in my account.

Booking ID YEZR7241

I have booked the room showing ac facility and free WiFi and queen sized bed

after payment I received mail which differs from the what is shown at the time of booking

I request you to provide the service as promised by oyo at the time of booking before payment

I have called the customer care and my call continued for approximately 1 hour

And the executive disconnected the call stating that the issue is resolved but the issue is not resolved at all

Hotel manager demanded extra RS 800 for ac room where as I have already paid RS 2400 to Oyo rooms 100% advance
two attachments are attached for your reference

First attachment is of oyo 38733 the sai palace which I have booked and it clearly shows ac tv free WiFi queen size bed etc

While the other attachment is for reference of spot on 40475 star lodge which clearly shows non tv non ac non WiFi and queen size bed

I request once again to provide the service as promised by oyo at the time of booking

I have booked three rooms through oyo. My booking id was fygr2971. But property owner deny for check-in. He told that sold out board is tagged on his property. I have paid full amount for this booking. Then i talk to oyo custmer care executive he asked me that he was cancelling my booking and ask for new booking. Then i have booked new hotel taarini corbet camp. My booking id was wxhe6539. I have paid full payment again. But my previous booking payment was not refund till date. I have call to customer care number so many time but issue was not solved. One of customer care executive mailed me that my refund was processed. But further no action was taken by oyo

Kindly check I've called up customer service in the morning 7am for new booking.
Agent was very very rude not even have enough sense of behaving with the customer.
Asked to connect with his manager
After been on hold he did took my no. And been kept on fake website to receive 200unknown otp's to my number
Been kept on hold for 2hrs nobody came on the line.
Total Pathetic service.

Hi i book a room is is oyo 7483 and we checked in at 11 pm at midnight and in room there was spiders in bathroom hairs on the walls and insects in mattress of the bed and crawling insects on the wall it was so scary and bedsheet in which oyo was written but the white sheet woh unhone ulti karke bicha rakhi thi jiske niche se itni gandi and upar se saaf thi woh and mattress hataye humne uske niche se cockroaches and spider bed ke niche se me and my family Check out immediately at midnight and went some where else and the oyo complaint number did not picked my phone for 2 days I was calling again and again and again but they did not response I also had an video of all the things that happened that night and the hotel staff said Pehle btate toh Hum apko dusra room de dete and if is complaint ka koi action nai liya gaya meri toh woh video oyo ke bedsheet ke upar insect chalte hue ki viral ho jayegi and the think about your loss got it
Niche us hotel ki detail hai picture main and date bhi kab book kiya tha and they they also demanded money for soup and momos which we eat that night I want that hotel to be fired from you otherwise your video will bhi on Facebook and YouTube and my number is[protected]

SIR/MADAM,
We had planned a journey to Gangtok from 21/5/2019 to 27/5/2019 for that we had booked hotel rooms at Newjalpaigudi through OYO.com for one day ie on 22/5/2019 at OYO 14350 GD Hotel (Booking Id GBQC3451) . We informed the customer care of OYO Service while on train from Howrah to Newjalpaigudi before arrival to Newjalpaigudi. But OYO service informed us the hotel booked for us is changed to some other hotel named GUPTA'S Hotel without mentioning any valid reason. We reached Hotel GUPTA'S at about 11:30pm but the hotel was closed and no one is there. We stand there for about an hour under bad weather/rain and cried to open the hotel. After half an hour a security guard came out and refuse to open the hotel. We called the OYO services about this but they can't do any thing. We and our family including 5 little children are harrased a lot at night. We manage that night and moving here and there.

Next day we started journey at 9am from Newjalpaigudi to Gangtok. Again we informed OYO customer service before reaching Gangtok and samething happened. The hotel named Himadri inn (Booking No AQEP2879) booked for us for three days at Gangtok is again changed to other hotel named RUMTEK Resort (Booking Id-QIAM8125) as informed by OYO service which is about 30km back from Gangtok town. Once again we cheated by OYO services at Rumtek Resort . The owner of the RUMTEK Resort said us that they informed OYO about the inavailbility of Rooms due to unavoidable situations ( water/ electricity etc problem ) We enquired about why they changed the hotel rooms frequently without informing us in advance which are confirmed and we had already paid the charges. Its a very worst service from OYO.com we are harrased a lot in all spheres. We spend a lot of money extra by this harassment. Our time management also hampered for the journey scheduled. Then we manage ourselves at GANGTOK and after return from tour we have contact with OYO services about the situation and request to return the booking amount RS 47, 250/-( Fourty seven thousand and two hundred fifty only) as the company failed to provide service us. But after repeated request again the company continuously cheating us.

I Made a booking on oyo on 14.05.19 for next two days and made online payment. My booking ID is NGPU3094. When I reached hotel, staff told me that they have cut ties with OYO and denied me room. I have contacted customer care and they apologised for the inconvenience caused to me and told me that they will refund full amount. Instead they have deducted Rs1200 bucks.

After calling them 3 4 times, they told me that rest of the refund is in transit which may take up to 10 days.

Instead of arranging me a different room, they are causing trouble to me. Guys, never make advance payment to OYO.

Cheaters and fraud- horrible experience
Review of OYO Rooms Manali
Reviewed 07 Oct 2019
We booked an oyo room for 07 October, 2019 at Manali Rajasthan by paying the half amount in advance and received your confirmation message, along with the hotel details on 07 october to 08 oct 2019.On reaching at hotel & refused us the room shifting.I asked to give me in writing that he has refused us the room so that I could complain about the issue to oyo but he didn't. Then he offered me to shift us to a nearby hotel that was way below oyo's standard and he argued that whenever we are running short of rooms, we accommodate our oyo customers in those nearby hotels and this was a standard process. After
On reaching to another nearby hotel they also refused us the room as they didnt have any vacancy. Then again I contacted Oyo, and no any solution come out from OYO side.This was my first experience with oyo and it was a horrible one. Just imagine our plight and the inconvenience that we had to face. After disembarking from the train at 5.30 in the morning, post a long and tiring journey, we had to go from place to place to get our room that we had booked beforehand by paying the full amount in advance. I simply fail to understand what kind of a business you are running where the hotels that you tie up with, fool your customers.This is a huge economic offence and cheating the customers on your part. The people need to be made aware of this whole racket that you are running in the name of providing budget stays with proper facilities.
Till date I have not received my deduct amount from OYO side this is not good process
Booking ID. SORT6829

I need to claim for my refund for early check out which was done due to some issues with the hotel. Payment was made for 2 days while check-in was done for only 1 day . As checked with OYO team, they updated the same in the app used by hotel staff, and since the time to get it reflect in the app took more than 3 hours, local OYO staff insisted me to pay for full and claim for the 1 days refund from OYO apologising for the delay.
Booking ID:NYTV3152
The hotel staff was not cooperative and abused the ladies and tried to hit us. As a customer, we called the OYO helpline many a times and no response/solution was provided other than checking out from hotel.
Currently, no refund has been initiated and as a customer, we got the worst treatment as me and my friends were abused, money was taken, our time was wasted and our vacation was ruined.

Hi, , I booked a room for my parents in elegant hotel, hotel Rahul and hotel VISTA Inn.
Once I reached there with my parents, hotel staff said there is no availability. It happened with the three hotels same night.
My father was hospitalised and I thought it would be a good experience at oyo rooms.

It's a worst nightmare. I have to face
I have to go dost to drop with my parents after booking and they said talk to oyo people as there is no availability.

I will go to consumer court and higher court . I have faced a lot. Spent a lot on cab.. father is a patient and it was very inconvenient.