OYO Rooms Complaints & Reviews

I had booked hotel on 6-Jun-2019 with booking ID : TWFV3620
On 7th June 2019 midnight, I received a text message informing me that my booking has been cancelled.
I made a complaint on customer care but till date no resolution is provided.
I applied a special coupon of 65% discount which is also now used and i cant reuse it.
I have been given fake promises of either a call back or to hold line, but none of them have been fulfilled. Issues in OYO app is automatically resolved without the issue actually being resolved.
I received a fake email to rate conversation with guest experience manager, whereas i never had conversation with such personnel.
I also received message providing me extra 20% off but while applying it says that is only available for selected users.
I am seriously done with OYO. The way you manage your customers are very unprofessional.
Now i have been asked to rebook the hotel but at a current tariff which is higher then the price payable at the time of booking.
Why a customer bears the extra cost when the booking is cancelled from OYO's end due to some technical fault.
I want the same hotel for the same dates at the same price, otherwise i will make sure i never book again from OYO because of this experience.
Highly irritated customer.

My booking id VMYC2970, booked from 17-06-19 to[protected] at SPOT ON Sree Grand Lingam Residency, Vellore was denied admission stating that AC room is not available. However my booking was for AC room with advanced payment. We reached hotel for checking midnight around 1AM and had lot of inconvenience. We have visited Vellore for treatment of my ailing mother at CMC Hospital, Vellore. Had to find another hotel at midnight to stay and have paid higher price for stay. When followed up with customer care more than 20 times, they were not able to assist my issue. They transferred the call to other departments and even waiting for 40 mins, no one responded. I asked for refund and compensation for inconvenience caused at midnight for confirmed booking. Case id 16763848, 16763859 raised for refund and call back but no response received as of now. They kept saying their ground staff will validate with property for denied admission and then refund will be made. It is such pain for their incompetent customer service.

I booked OYO 33375 Madhu Residency 2 (BOOKING ID : TJSM4075). I am really disappointed with this booking. The condition of rooms and environment is good, I have no objection with it. But the behaviour of the staff (mainly manager) is very bad at the end. They charged me 25 rupees instead of 20 for a 1lt water bottle(Bisleri). When I asked for a bill, first they refused and then they just gave me a hand written bill and manager told me you have to pay this. Why this extra charge? If you take extra charge then you should give me a proper bill, which is a proof that government and as well as hotel management know this. I am not expecting this type of behaviour. 24hr lock in the main gate is also irritating. In future I will not prefer this hotel anymore and also not suggesting anyone. I need a strict action against them.

Dear Ma'am/Sir,

With due respect I am Sumitava Roy is staying in a hotel ( park inn) code ( oyo 7650) since 17th of June 2019. The hotel staff didn't handed my room keys since I entered inside. Today when I asked them about the keys during my office visit, they told me that it will get lock by office staff. That clearly indicates that there is no security for the guest.
Now during evening after my arrival from office, I got key after several insistance to the reception guy. But an unbeleavable incident occours when I tries to lock the room for moving out due to some personal issues. The key got struck inside the lock and the front portion got inside the lock without any abnormalic force applied into. No damage i.e. bending occoured to the 2nd portion of the key which was in my hand which clearly indicates the key was defective priorly they handed over to me. May for that reason the hotel guys were not providing the keys initial during my arrival.
Now, they are forcing me and harassing me to pay the lick amount of 1500/- or I have to buy the new lick to them.
Please tell me what is the reasonof such harassment?
I need help priorly as I am in a very big thread

Hi, I have booked OYO Townhouse and made a payment of Rs 2593 online one day before check-in. It was shocking to hear that after reaching the hotel the rooms were not available and 23 people are in the waiting list although the booking was confirmed online. It was a great disappointment and distrust by OYO your OYO manager was so careless and his response was pathetic.

I have requested them to cancel and make a refund. They asked me to cancel the booking that I denied for no mistake of mine. I am continuously calling your customer care number which doesn't connect most of the time. The call gets disconnected when placed on hold while transferring to the escalation manager.

I am a frequent traveller and have a corporate account with Oyo and Fab hotel. This experience would certainly make me think should I consider OYO for future bookings.

Request you to please process full refund for no mistake of mine ASAP.

Booking ID: ZXRT2891
Check-in: 1st June

Look for the positive response.

Regards,
Sanjay Rao

I writing it with very bad experience with OYO rooms and no any response from customer care of Oyo also .

i am a frequent traveler . i had book a room via Oyo app with under mentioned details .

Name - Vimal Pathak

booking Id- SIQC2198

Check in - 20th may, check out - 21st may

Hotel - Hotel Downtown

when i reached at same address about 1:30 am i found that there is no any hotel by same name . i found a bar with same name which was closed .

when i called to customer care of oyo they put me hold about 45 minuts and finally replied that we do not have such tie-up with same hotel name .

Noe you can understood that about 2:30 am i got answered that OYO dont have such hotel in panel . even the customer care which was aware did not provided alternate solutions for stay .

surprising that i have not received a single call from OYO side till now .

please look in matter and take corrective action ..

OYO's business model is completely broken or it's running a fraud business! Booked a room in Kolkata on April 26th (Booking No. BYTC0972) online through Agoda. It charged my credit card for the room. On reaching the hotel (OYO 15578, Dora House) at night, it refused to honor the payment made and I had to pay again for the room at the hotel. On repeated calling and promise by OYO it still hasn't refunded my double payment. Horrible experience. I would never book OYO again.

My booking id is HTLYXKYBBD I witness very horrible service i booked room n paid in advance got booking confirmation but when i reached hotel Oyo 5231 M V Boutique Hotel in gajuwaka (visakhapatnam .the hotel manager said he don't have vacant room n was clueless about Oyo as he was not having booking information. i called customer care n they kept me on hold first time 15min then again 4 mintues then again 20 minutes with no helping attitude. whole 1 hrs from 12.50pm to 2.30pm with family in summer i was roaming in city, Please refund my money immediately. worst service by you ...i will never recommend to any one

Dear Sir,

I am Really very very disappointed with the oyo.

My self is Manoj Kumar and I have booked 2 rooms from 13th to 14th June 2019 through oyo in Manali and payed full amount but Hotel manager of Spot On 40445 Hotel Hillanss, Manali, HP. have rejected check in stating that they have no rooms. When I have booked these rooms it is showing available and I have payed full amount for 2 rooms but they didn't let us check in and I have seen there that 2 rooms are checked out in front o[censored]s but they said rooms are already booked and denied booking and kept us waiting for 4hrs.

Same time I have contacted and logged complaint for the same with Case ID 16599676, 16747269. And requested them for hotel shift but they have not help us and kept me on hold. So I have again contacted Oyo customer care for my refund but till now no refund and support from oyo and they have not refunded my deducted payment till now.

Looking forward to hear from you.

Hi,

This is to highlight a matter about recent accident at oyo room of "Tip Top Plaza" jaipur. I checked in that hotel on 19 May 19 at 8:16 Am and booking id is HRBP3019 and room condition was too worst and bedsheet, pillow cover was so dirty and not changed by hotel representative even after saying twice or thrice and tv was also not working and also tore out towel was provided and ultimately i had to left the premises with in an hour at around 9:13 am.

When i was leaving the premises person present at reception stopped me and forcing me to do payment of Rs 500 for hotel stay even though i did payment of Rs 499 through amazon pay online in hope that it would be refunded back my oyo superiors after knowing the incident which was happened to me so rather than arguing with them i talked to oyo customer care and handed over 500 rs cash to hotel reception guy and took some local accommodation as it was hard to me to get into trouble in unknown city.

Irony is even after having chat with oyo representative nothing was refunded back in amazon pay as i paid Rs 499 through amazon pay and Rs 500 cash as total amount of booking was of rs 500 but i had to pay twice.

I request you to please look into this matter and refund amount of rs 499 in amazon pay and rs 500 to my bank account which i paid cash.

Amazon Account detail:
[protected]@gmail.com/[protected]

OYO Account detail:
[protected]@gmail.com/[protected]

It was my first experience with oyo which was totally unacceptable and attaching some images for your reference and also attaching invoice which was provided by hotel reception guy after taking payment of Rs 500 in cash.

Regards,
Bharat Khunger
[protected]

We had made a booking with Oyo in Digha between 11th June to 13th June at OYO14868 with booking ID HTSV1280. On reaching the hotel, we were denied a check in and we waited on the road while no one from Oyo bothered. We had made an advance payment of Rs 1281 before check-in, however, only a refund of Rs 31 has been initiated and 1250 has been levied as a cancellation charge, why should I pay when the hotel denied a check-in. My case ID is 16502176, but no one from your team got back!

There was no effort from Oyo to give us a solution, I only had to keep calling customer care and explain my issue to different people each time, I demand not only my refund but a compensation.

HI Ritesh and Team,

Booking ids:
TJCP6063
BYRF8270

I am very very disappointed by Oyo today as today I have lost my hardly earned 2800rupees because of oyo.

I had done booking for today 17-18 and due to health issues I had dropped planned to visit that place.

I called oyo on 16 to know to refund and cancellation policy. They said don't worry you will get your refund i will cancel booking.

Today I called again to oyo and executive said I have initiated the refund and raised complaint you will get the amount. You please cancel the booking from your end.

After some time i got message about full cancellation charges.
Again I called to oyo for refund now they are saying they will not give any refund because of cancellation.

Is this a troll and are they playing with me??

I don't earn much in a month..

It's a very hardly earned money..
Please initiate the refund..
Please!!!

I made a booking on 16th june with booking ID- NDKF5417. Before check in i contacted the customer care and asked that the booking is for a couple but due to some reason a friend of ours is also going to stay there. I was being told that you have to pay the difference amount for the third guy and you can check in. Two people reached there by 6 pm and checked in. I reached at 8 pm and the manager denied that guests are not allowed and we can't let you check in even if you pay for the third person because oyo rooms doesn't allow 2 female and 1 male in a single room. He told me it's written in the policy. There is no such thing written in the policy that oyo doesn't allow 2 female and 1 male, it is just verbal. I haven't received any mail where this policy is written and I have checked it on the site as well.

I told the manager I'll check out the room without paying if he can't show me policy.
So the manager threatened me if you leave without paying I'll call the police right now.
I checked out at 8:30 paying for the whole room.

My concern is firstly, I want see where is this policy mentioned that 2 female and 1 male are not allowed in a single room when there is option for three person in a single room? Secondly is this the staff behavior of managers of oyo, threatening us to call the police and behaving like he owns the hotel?
The managers of oyo doesn't know how to speak with girls? My friend told the manager that the room is not even worth, so the manager said "ma'am aapne to discount me karaaya hai 2100 ka". These are the words of oyo managers.

I want a full refund for the room I have booked and not even stayed there paying the full amount because of some policy that is not even written anywhere and the manager also doesn't know where the policy is written. I want to see where this policy is mentioned while booking a room. I want a strict action against the manager(Manoj Mishra) for his behaviour issue. Please look into my request as soon as possible.

Thank you,
Prabal Tripathi.

Hello my name is vaibhav tyagi. I Booked room no 206 in OYO 11551 Hotel Pioneer 2, pune on[protected]. My Booking Id is 5594. I gave 7000 rupees per month for this room and 7000 rupees as security deposit.
I gave checkout notice on[protected] through oyolife app and vacated the room on[protected].
I was told that we get our security amount back within 15 days after vacating the room but It's been more than 15 days and I still didn't get my security deposit back. Please look into this matter and give my money back.

I Booked room of OYO through agoda.com at hotel Lord's Residency, Bhimtaal, Nainitaal vide our booking confirmation No.[protected] June-2019
When we reached at the hotel Lord's Residency, Oyo official and Hotel Owner Mr. Sen Oyo person Mr. Khan & Mr. Mohinder refused to check in and reply your booking has been cancelled on oyo end. and your payment Rs. 1406.25 will be refund to you wthin 24 hours . I and my family harassed by OYO hotels and we stayed at adjoining Hotel S. SQUARE HOME STAY and spend 3000.00 in emergency.
My payment also still not credited in my accounts I also complaint on same time to customer care no. [protected]

Ref:- Booking id: xwia2084
Date of booking - 18 may 2019
Date of stay - 16.06.2019
No. Of guests - 6

Issue:
we were not allowed to enter into the hotel on the booked date.

Rang and consulted so many times with the oyo customer care, but nothing was resolved...

No response to the assistance raised online. Online assistance automatically got closed showing that the issue was resolved...

Finally had to return from the hotel to search somewhere else.

We are not getting good hotel now and had fallen into deep trouble only because of poor service of oyo.

The last moment booking rates are coming very high'. To avoid this we had planned and booked so many days before but now the situation is critical because of oyo.

We request to kindly settle all the losses which we are facing now because of this ridiculous service from oyo ...

Total loss of money - rs. 40000/-

Breakup of losses -
New hotel booking - rs. 7000/-
Expenses for searching new hotel - rs. 6000/-
Extra fooding expense - rs. 4000/-
Misc. Expenses - rs. 3000/-
Claim for mental harassment of 6 person - 20000

Dear Concerned Authority,
This is to bring your kind attention regarding the cheating that has been done to us in our recent visit to Bhimtal at OYO home stay. The booking ID was THMR7958. The booking was from 25th May (checkin) to 28th May check out. Total amount paid for these 3 days was Rs. 22, 500.
We checked in to that property on 24th of May at around 3 pm. To our surprise the property condition was pathetic contrary to what was shown on your website. The rooms were dirty, there were insects all around, water was not available and room conditions were extremely poor. We immediately checked out on the very same day. But before we checked out the property owner told us to deposit the entire amount. We did so in anticipation of that the OYO will refund us the amount.
We have called to OYO customer care multiple times but nobody is able to help us on that.
I hope that on this forum being the founding members you can understand the kind of cheating we have faced. Our one day of trip was spoiled in finding another hotel.
Need your immediate attention in getting us our refund at the earliest.

Dear Concerned Authority,
This is to bring your kind attention regarding the cheating that has been done to us in our recent visit to Bhimtal at OYO home stay. The booking ID was THMR7958. The booking was from 25th May (checkin) to 28th May check out. Total amount paid for these 3 days was Rs. 22, 500.
We checked in to that property on 24th of May at around 3 pm. To our surprise the property condition was pathetic contrary to what was shown on your website. The rooms were dirty, there were insects all around, water was not available and room conditions were extremely poor. We immediately checked out on the very same day. But before we checked out the property owner told us to deposit the entire amount. We did so in anticipation of that the OYO will refund us the amount.
We have called to OYO customer care multiple times but nobody is able to help us on that.
I hope that on this forum being the founding members you can understand the kind of cheating we have faced. Our one day of trip was spoiled in finding another hotel.
Need your immediate attention in getting us our refund at the earliest.

I stayed in OYO 8108 Adore residency for 1 night (13/06 - 14/06). Upon checkout I was not provided an invoice from the hotel, and the hotel reception said that I would get an online invoice. It has been 3 days and I have contacted Oyo twice about the invoice, both times the customer care said they would send the invoice to my registered email address (which I verified both times. It was the correct email). Till now I have not recieved any invoice. This is important because it is an official trip and I will use the invoice to claim the expense (it cost approximately INR 5000). I request OYO customer service to look into the matter and provide a quick resolution.

Oyo's [censored] Services are very sucks.
I booked my room through their app and I recived confirmation mail too but at hotel their manager told us there is no room available, actually they give our room to someone else and on asking thek talk vulger to me. That night I'm traveling with my family too. And I'm so tired and full of anger over oyo service. And in that situation I drived for my home town( which is about 450 km away) because of my family. There were no room available in whole town that's why I take that decision of driving. Anything can happend with me and my family. May be our accident take place and also any accident can happend.

Actually you take any action and give proof too.
And also I'm going to case over OYO and I'm serious about it. 🤬😠😡