OYO Rooms Complaints & Reviews

I have booked two rooms with 3x occupancy for two nights with breakfast for 09.06.2019 to 11.06.2019 on 12.05.2019 in Hotel N S Internation, Oyo capital O 869.

On 09.06.2019, morning 9 a.m., i have called to oyo for my booking confirmation and Hotel reception number, one telecaller confrimed my booking and gave me Hotel reception number i.e. 91-[protected]. Then I called to Hotel reception and Hotel person confirmed my booking and I have asked him for afternoon check-in.

On 09.06.2019 time 01.10 p.m., i have received a call from Hotel number 91-[protected] about when we will come, I asked him for 10 minutes as we were on the way to Hotel. After reached to hotel, reception person asked that we have some problems for providing the rooms in this property. we all were shocked in this horrible summer and humidity with kids and senior citizen. After sometime, reception person asked for stay in other hotel. We were answer-less. After sometime, that person shifted us by taxi to other Hotel Heaven, this is also your attached property. There is two rooms provided for us which were very small and not in good condition. Hotel reception girl asked today these room only available, then we all stayed there with no other option. This hotel staff was very helpful. Next day the reception girl changed our room to good rooms. Breakfast was very good.

The person surrounding the Hotel N S International, asked to us that this Hotel person did these types of things always with lots of customers because OYO bookings are in cheap rates and they were given the rooms to current guests on high rates. In front o[censored]s, they allotted rooms to the 7-8 persons. When we booked our rooms before one month, why we were harassed like this.

Kindly look into the matter if you or your higher officials want to resolve like this types of problems. I am your very old customer with repeatedly bookings, you can check also.

Davinder Singh

Copy of mail sent to [protected]@oyorooms.com
No reply whatsoever from Oyo.
Date of mail and stay : 11 June 2019

Dear Sir/Madam,

This is to request you to kindly look into the ping chat and concern raised over the phone and also find the chat attached and after that kindly let me know that who all are responsible and whom should be sued upon.

In addition to that staff was way too arrogant and rude leave apart hospitality and mannerism of any sort.

Also to add the Oyo couldn't assist in any positive manner.
I request you to kindly provide me the list of deluxe rooms attached to the property I booked with ID QJAR9507

Please find the pictures of room provided attached herewith.

PS: ISSUE RAISED IN OYO ASSIST IS CLOSED TWICE WITHOUT EVEN HAVING MY HEAR SAY. PATHETIC SERVICE

Dear Oyo team, I have a bad experience of your tie up with hotels, I went on 13/6/19 around 12:30pm, I have got the discounts on Oyo rooms and have booked the room from phone pay app store Oyo offers. When I reached in hotel of Aerostay inn, the receptionist said cancel this booking and you need to come directly you need to pay 800 if you want a room, I have given the 800 amount of that time because have traveled a lot and need to stay, kindly do needful for your tie up with hotels if you are giving an offer than utlizile the offer of customer.Hotel name Aerostay inn, code:-11852
Booking I'd:-rkho4382

I had booked my stay with Oyo Townhouse 105 Khar West for 13-15th June for two persons ( booking id : KUTV3162). While the confirmation call was on by one Mr. Suman I was told and I quote " You would be checking in as family right?".
For a brand like Oyo which prides and adversities itself as respecting people's privicy and personal space, the assumption that two people staying in the same room are family is a breach of that very principle of respect of personal space. As long as a customer is paying you the amount and their behaviour is cordial, whom they are sharing a room is none of OYO's business.

It is extremely humiliating to be subject to this uncalled for scrutiny.

Date: 8.6.19
Subject: Booking ID-CFAZ8579 at OYO 10692 Hotel

Dear Sir,

On 18/4/19 I had booked the room for Shimla with booking ID CFAZ8579 at OYO 10692 for 21/4/19.
I have reached at above said hotel on 21/4/19 at approx. 7.30 AM. As I entered the reception I have notice the condition of reception which was very bad hence I requested hotel manager to show me the room. He shown the room to me and I have noticed that the room bed, furniture, electrical fitting, towels are not in good shape and not worth for living for my family.
I have asked the hotel manager for another room but he denied. Than I have asked for cancellation charges and he told me there is no cancellation charges. I have cheeked on whatsapp and found cancellation is free. Hence as I have touch the cancellation line cancellation has done and a message on whatsapp come that your booking has cancelled. Screen shot has enclosed for your reference. I have not received any call or message for cancellation charges. Hence I left the hotel for another hotel.
I have got the hotel after 3 hrs of rigorous walk but It was again compromising because of Sunday and all hotels were booked.
When I have asked for refund they have offered only 50% of my spent amount Rs. 2631/-. I passed through lot of harassment & get tired because of OYO. You can imagine to walk for 3 hrs in Shimla is a tedious job.
Hence I have lodged a complained No. 1306816 dated 9/5/19 on National Consumer Help line for refund of full amount and send e-mail & Speed post to OYO as per their guide line. But OYO has not responded till date.

Regards
Sushil Kumar Goel
[protected], [protected]


Complaint marked as Resolved
Jun 10, 2019
Initially OYO rooms was not responding but after my tweet on 30/4/19 they asked screen shots. Thereafter on 2/5/19 Mr Ashish kumar, Guest Experience Manager, E-mail ID: [protected]@oyorooms.com, ashish.[protected]@oyorooms.com has offered 50% refund of booking amount which I have denied through tweet message 3/5/19. Thereafter I have lodged the complained with consumer help line comp.no. 1306816, dated 9/5/19.
I have sent the e-mail copy and screen shot throught speed post on 14/5/19 on OYO office address:Oravel Stays Private Ltd., Unit-325, B-2 Tower, Spaze I-Tech Park, Sohna Road, Sector-49, Gurgaon-122002, Haryana
OYO Rooms Ph no. : [protected]
Customer Care No.: [protected]
ID: [protected]@oyorooms.com, [protected]@oyorooms

I booked a hotel in Palolem, Goa through OYO online. 1 week before journey received sms from OYO that the property is blocked and I have to shift. I spoke to OYO guest manager in this regard. They sent an email stating I will receive refund within 14 days. This happened on 26th May 2019. My booking no. is VWYC3480. I am still awaiting refund after 14 working days has passed.

I checked into hotel 471 sehej continental at 12:44 pm and i left my beg in the hotel when i came back to room
The AC was not cooling properly
And the fan was working only if I keep the lights on and not if I switch off the lights there is a lot of dust around me even the crockery was not good and the hotel recorded checked out at 1:44 pm .

I complained to property owner
And oyo team also
But no one helped
Due to which I have to leave the oyo at the earliest
My booking id is KZUF3621 on 10th june 2019

We Completed our journey From Delhi to Sri Nagar For 8 days which include Manali, Leh Ladakh, Kargil, Srinagar and we booked this tour from Oyo And Package id is given.
we had a worst experience from Oyo.
They don’t have proper internal communication system.
Not informing proper information during journey.
I recommend to all plz don’t go for Oyo.

On 11/05/19 I had booked OYO 30479 Green Wood Resort (1 room 2 ppl) at Bababudangiri after making complete payment of Rs 618 & check in date being 13/05/19 for one day.

After reporting at the hotel the person at the reception in coolly said that he cannot accept our booking. We (my wife & me) were surprised at his statement and asked him why it was.

The person at the reception hurriedly showed us some mail supposed to be sent by them to OYO which, he said, is about cancelling of tie up with OYO. He also said that they had underpriced and hence they are not accepting any guests who have booked though OYO.

We tried contacting OYO customer care (from that remote region in very low mobile coverage) and were kept on hold several times for long time. All OYO representatives were useless in helping us.

One Mr. Muzamil of OYO, after nearly one hour chat/waiting offered to credit Rs 2000 to my account for staying at any hotel by my means. I told him that OYO could pay Rs 2000 to this hotel itself (Greenwood Resort). But Muzamil said no to that for reasons unknown.

(Bababudangiri is a remote hill region in Chikmagalur (Kar) and finding alternate accommodation - especially when it’s getting dark - is a difficult affair)

I told Muzamil that I cannot go to any other hotel from this place as it was already getting dark & it would be very difficult to find a hotel in the hills. In the mean time my call was cut, probably, due to network issues. My recalls were not answered &/or couldn’t again connect. We were already worn after riding a bike from Belgaum to Babadudangiri (about 430 kms).

We were in stress for almost a couple hours and were kept waiting at the reception – the hoteliers unyielding & stern on denying us check in & OYO still stupid of not ready to sort it out by paying the hotel directly.

Probably, taking advantage of our situation, the hotelier (Greenwood Resort) offered us to pay Rs 2000 for a room & without Breakfast. Left out without any option, we were sort of forced to accept this proposal and hoped that we will get it back from OYO as Muzamil had offered.

The hotelier swiped our debit card Rs 1900 and took Rs 100 in cash and allowed us check in. Now, after a whole month OYO has credited only Rs 618 to my bank account and in spite of repeated requests to refund the balance amount they have not bothered to look into it.

The funniest part is, Greenwood Resort told us that they have sent mail to OYO (it seems) that they are not accepting their bookings as they are underpriced. But as of today (12 June 2019 – a whole month after denying me check in), booking of Greenwood resort is still reflecting on Google & OYO platform at a still cheaper price (Rs 446).

This means that both, OYO and the management of Greenwood resort are crooks. Online, they show a lower price and when the guest arrives at the hotels for Check In, they simply deny booking saying it’s underpriced. If the tariff is underpriced by OYO, then why the hell is the hotelier still going on with OYO and why OYO is giving booking for Greenwood Resort in spite of so many denied check ins from the hotelier?

On 13 May 2019, I had personally seen one more guest being denied check in who had arrived well in the dark (in the evening) and had to pay more money to Greenwood Resort for accommodation. The boy at the reception had told me that they had denied check in for a couple more guests that morning.

It’s very much clear that all this is a stupid selling strategy by OYO & Greenwood Resort. They well know once the guest comes at this remote location, they will not think of trying to find another hotel and then they can sell their rooms at a higher price.

Will be grateful if the concerned kindly take action.

Dear OYO team,
as a continues followup with oyo team for my refund amount but till not any response from your side.every time oyo executive tell me i will check your issue & process refund amount EOD but not any amount credit in my account.
My booking ID is CPDY7913
My booking date 11 jun to 12 jun
but hotel not allow me for check in due to low tariff issue .
When i was booking room then tariff is Rs 854 but hotel receptions tell me its tariff low as per property policy but i am booked room in oyo app then i was contact with OYO customer care & share all details but hotel not allow me.
i was tell oyo team please referund my amount against booking & they tell me your amount is refund within day but till not refund my amount.
Kindly take matter seriously it is miss massage from OYO.
Thanks

I have to get refund for my four bookings as promised by the experience managers to adjust the amount of my bookings and it was not happened by the time I checked out . I have paid the full amount..they day that it will be adjusted with in few minutes and then if I call after some time some other experience manager will get connected and ask for proof of that...how can I give the proof..even they are not looking at the escalations raised also..even if the escalations are raised they won't go to the concerned team and gets resolved without any prior notice to the customers..there is no resolution from them..they say that we will arrange a call back but it doesn't happen for years since I have already paid the amount ..so the response is not at all tolerable..from the last 7 days I had more than 50 phone calls done to the customer care and wasted my almost 12 hours of time and mental torture aswell

I booked a room on 9th june 2019 with id IYZV9607.
The room was very near to the reception, the windows was open, only curtain was there and anyone could peak through the window. We told the hotel staff to give us another room as this was not safe for a female, they told me that no room was available and we should call oyo to get the refund as they cant give it to us.
The oyo team picks up the call after 15th time and they ask if i want any other booking and they dont tell me that i cant get a refund if i dont book another room. He told me i will get a call which i didnt.
Then after several time they pick up the call again on the next day and they tell ke that ill get the refund within 7 working days.
Then today morning i get an email that i wont get a refund.
I call them and after so much of hassle the refund team calls me and tell me if i had booked another room on the same day i would has gotten the refund.
Now they cant give it.
If there is a policy then you should tell it to the customer on the same day on the same time.
How would anybody know it.
Then i booked a room again and asked if i can a refund now, the person again tells me that ill get a refund.
I dont understand why do you give false assurance to the customer if you can get it done.
I want my refund back because i have been using oyo since last 6 months and i havent come across this pathetic service till now or i wouldnt have used it in the first place.

I booked a oyo room at 9pm near my house because electricity was shut down due to some fault in meter of my house
I checked into oyo at 10pm
The AC was not cooling properly
And the fan was working only if I keep the lights on and not if I switch off the lights

I complained to property owner
And oyo team also
But no one helped
Due to which I have to leave the oyo in the midnight which is very annoying
My booking I'd is YBFG3458

Please help me to get refund of my amount as soon as possible

Thank you

I had done a booking at OYO 22328 Hotel Krishna Mahal, in Kurukshetra (booking ID QNPL2384) from 8th June 2019 to 12 June 2019 for Rs 9190.On 8th June after I checked in at the hotel I faced many problems some of which are listed below.
(a) I was made to stay in a different room, than the one listed against my name on the app.
(b) Basic facilities were not met, e.g Tata Sky of my room was not recharged for complete one day even after my repeated requests.
(c) According to the OYO application parking facility is available at the OYO property, however nothing was provided to me. Later I had to arrange for it at my own expense.
On the evening of 8th June finally I gave a call to the OYO customer care to complaint about the discomfort I was undergoing and procedure to modify my booking as I wanted to check-out the next day itself because of the inconvenience. The customer care official (Miss/Mrs Sonia) told me that my complaint had been filed and I could check out the next day by paying the money for the entire duration of the booking i.e 8th June 2019 to 12th June 2019, however the balance amount will be refunded to my account within 4-5 days.
On 9th June I checked out from the hotel after paying entire amount Rs 9190 as guidedby the customer care official and immediately gave a call to the customer care centre so that my refund could be intiated at the earliest. The customer care official confirmed me that a refund had been initiated and balance amount will be credited to my account within a week.
On 12th June again I gave a call to the customer care for tracking the status of my refund but to my surprise the customer care official told me that there was no refund against my name. On narrating him my entire story he told me that there was no complaint made on my name against the hotel and the entire amount of Rs 9190 that I paid had been billed for that one night stay.
Because of the misleading information and act of not registering my complaint no action was taken against the hotel and I had to suffer loss of over Rs 7000.

I made Booking on 16th may at hotel burans Residency Dhanualti 2 Rooms with breakfast check in 12th june - check out 13th June, 2019. After one week i call burans Residency Reception They says Oyo Tie up is finished on 15th May 2019. I call so many times Customer care they didn't solve my problem they made me my call hold for 30 mins & disconnect my call.then i mail than they call me & Cancel my booking of Burans Residency Dhanualti & Gave me another hotel at Dhanualti *Bamboo Safari*. Today 12th june i come to the property at around 7.30 pm . They didn't Gave me check in & says we don't have room & your booking is invalid tie-up from oyo is finished. I call oyo customer care 3 Times Every Time they made my call hold for 30 mins & disconnect my call. At Night I go to so many hotel they don't have any room's & i have my family & kids gets Very disturb. Finally at around 11 pm i made Check in another property & pay ₹4000/ Room.
Is This Oyo Service After taking full payment & Didn't check in.
I never do any Booking from oyo & says to others also.
Now i need ₹8000 amount As my refund otherwise i made complaint against Oyo at consumer court.
Hemant Bindra
[protected]
[protected]

Booking I'd LZVU9716
1.hotel name good time, he said there is no blanket in this hotel. Only badsheet to use.
2.when I complained this to customer care Without my permission oyo customer care cancel my booking but I still in the room .
And I call to customer care but not give any solutuon and put my phone hold and disconnected no response by customer care.

Dear Sir/Madam,

I had booked (prepaid) a hotel at Digha named Hotel Amabalika for 1 room 2 occupancy from today I.e 12.06.2019. Today I got message from Oyo that My booking is done in another hotel name Malancha. My spicejet flight from IXB to CCU got delayed for 4 hours therefore I am at Kolkata right now and I have booked a night bus to digha which will reach tomorrow morning at 5:00 am. From here I make a call to hotel Malacha were the Manager replied that they won't take guest from any Oyo booking. So, I called Oyo for assistant and I told the issue. The customer care name Ashis hold my call and I didn't had any resolution regarding the matter. I am not sure there will be from Oyo. I am not going to book any in future from Oyo. Booking no. PEOX9468.

On 12th June I booked room for 2 nights for 3 people at OYO 10249 Hotel Gurukripa, Behind Pradhan Vatika Marriage Garden, SFS, New Sanganer Road, Jaipur. I prepaid for the booking of 1897rs. But when I reached the hotel I was told I won't get to check in until I pay the amount of total 2400rs. The hotel receptionist told us that OYO is showing different prices than their actual price so either we'll have to cancel our booking or pay the extra money. We couldn't go and find another room at that time so we decided to pay. I want the refund of 667rs. And next time I'll make sure not to do bookings from OYO. After traveling for 2 days we were hoping for a smooth check in. It was very unprofessional.

I Rajesh Kumar just booking a hotel shiv shristhi palaces but when reach destination the hotel is close. Is this the way to cheat people to deduct payment with confirm booking and when reach place there is no room with us. This is totally cheated me from you end. I go to cusumer court to complain against you. If not refund by
Dear sir,

As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539 and also booked on 11.6.19 which I'd is RAQL7349.but after reach destination on 11.6.19 at 7pm and there I got information from security Guard that this hotel is closed for a month longh.but still OYO get booked this hotel requarly.

This is totally fraud from customer. And for this I have suffered lots. I take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have check in

This is our demand to return of payment which I pay for this two booking asap.

Otherwise I go for consumer court for file a complaint against fraud case which you have done with me.

Waiting for your reply and revert me back asap.

Regards
Rajesh Kumar jha.
[protected]
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[protected] Forwarded message[protected]
From: "Rajesh .K. Jha"
To: OYO Rooms
Cc:
Bcc:
Date: Wed, 12 Jun 2019 18:37:55 +0530
Subject: Re: Booking Confirmed - OYO 30717 Hotel Shiv Shrishti Palace, Booking No. RAQL7349
Dear sir,

As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539
and also booked on 11.6.19 which I'd is RAQL7349.but after reach
destination on 11.6.19 at 7pm and there I got information from security
Guard that this hotel is closed for a month longh.but still OYO get booked
this hotel requarly.

This is totally fraud from customer. And for this I have suffered lots. I
take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have
check in

This is our demand to return of payment which I pay for this two booking
asap.

Otherwise I go for consumer court for file a complaint against fraud
case which you have done with me.

Waiting for your reply and revert me back asap.

Regards
Rajesh Kumar jha.
[protected]

On Jun 11, 2019 14:08, "OYO Rooms" wrote:





Dear Rajesh Kumar,


We're glad you've placed your trust in OYO and have chosen us as your
preferred hospitality partner for the 1st time. We are pleased to confirm
that at *OYO 30717 Hotel Shiv Shrishti Palace* have been reserved under
your name. While you’re busy preparing for your trip, our teams are
constantly working towards providing beautiful living spaces for you to
enjoy.

Booking Details
[protected][protected]

*BOOKING ID:* RAQL7349

*CHECK-IN* - 11th Jun'19

*CHECK-OUT* - 12th Jun'19

*ADDRESS* - Hotel SHIV SHRISHTI PALACE opposite Royal Enfield Showroom,
Sarwan Road Near Naulakkha Mandir, Jyoti Nagar, Deoghar, Deoghar

View On Map


*Landmark* - Babadham temple chowk


*Jun 11*
12 PM Onwards
1 Night *Jun 12*
Till 11 AM *8 Guests* *4 Rooms*
4 Rooms of 2 occupancy

These are our promises to you
[protected][protected]
Complimentary
Breakfast Clean linen Hygienic
Washroom


You can now easily modify your bookings, know hotel policies, get
resolution for escalations, and claim refund by using OYO assist

on the OYO app.


*Get Rs. 200 extra off on this booking!*
Refer 4 friends and get Rs. 50 off each time! Refer now! here

.

Payment Summary
[protected][protected]
*Room Tariff * Rs. 1201 x 1 Night x 4 Rooms Rs. 4804
*Meal Charges *
(Breakfast Complimentary) Rs. 0 Rs. 0
*Grand Total* *Rs. 4804*
*Advance Paid* Paid through Credit Card (Rs. 4804.0)
Rs. 4804
[protected][protected]
[protected][protected]
[protected][protected]
[protected][protected]
[protected][protected]
*Total Payable Amount*
All Inclusive * To be paid at Hotel * *Rs. 0*


Hotel Rules
[protected][protected]

Guests can check in using any local or outstation ID proof (PAN car
----- Message truncated -----
payment

My self nishant booked hotel on oyo app for 14th to 16th june at the time of booking wrong hotels room tarrif had been committed and after confirmed booking of hotel done on 25th may 2019 hotel shifted and room tarrif changed without any notice.

BOOKING DETAILS SHARED

[5/25, 7:40 PM] OYO: Dear nishanth, we look forward to host you for confirmed Booking XHAC0891 at OYO 8878 Chinar Lake View. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 14th Jun, 12 pm onwards
Check-out: 15th Jun till 11 am
No. of rooms: 2 Classic (2X) Rooms
Number of guests: 6 Adults
Hotel name: Chinar Lake View
Address: Upper Mall Road, Nainital
Breakfast is not included.
Map link: http://bit.ly/2aeO6xQ
Hotel reception: [protected]
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.
[5/25, 7:41 PM] OYO: Dear nishanth, we look forward to host you for confirmed Booking CAJI6259 at OYO 8878 Chinar Lake View. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 14th Jun, 12 pm onwards
Check-out: 15th Jun till 11 am
No. of rooms: 1 Classic (2X) Room
Number of guests: 3 Adults
Hotel name: Chinar Lake View
Address: Upper Mall Road, Nainital
Breakfast is not included.
Map link: http://bit.ly/2aeO6xQ
Hotel reception: [protected]
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.
[5/25, 7:42 PM] OYO: Dear nishanth, we look forward to host you for confirmed Booking COYZ9218 at OYO 8878 Chinar Lake View. Awaiting you is a 100% OYO Experience - from booking to check-out
Check-in: 14th Jun, 12 pm onwards
Check-out: 15th Jun till 11 am
No. of rooms: 1 Classic (2X) Room
Number of guests: 3 Adults
Hotel name: Chinar Lake View
Address: Upper Mall Road, Nainital
Breakfast is not included.
Map link: http://bit.ly/2aeO6xQ
Hotel reception: [protected]
*T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).Please don't carry outside food.

nishant jaiswal
[protected]