OYO Rooms Complaints & Reviews

I booked a room for 2 days that charges 1415 and then when I come to hotel they said that cancel ur booking and pay here by cash we will provide you room and your cancelled booking will be refunded but when I checked it I have seen that my whole amount got deducted for cancellation charges

I had booked a room with OYO on 6th of Feb. 2022 for the date of 1/03/2022 to 10/03/2022 under the booking ID: P1W46896 and it was cancelled on 28th of Feb 2022. OYO said that the full amount of INR 7134/- will be credited back to my account within 7-14 working days, I waited for 14 days, on the oyo website it was showing that money has been processed successfully including bank reference number and all that and they asked me to contact my...

I have done the payment and amount was dedcuted from my account, but I have not received the payment confirmation. Please help. I am traveling tomorrow and this is very exhausting. After calling customer care several times all I hear is an IVR.
OYO room 10213

I booked a room for 18th and 19th March. I paid using gpay. The amount was deducted but no payment confirmation. Please help and let me know what's the status. My booking is a day away. I called OYO helpline but only the IVR is playing. No customer executive is there. I also used the App to chat with the executive regarding this, but no one is responding,

PLEASE HELP.

I had done booking for 18th and 19th March for OYO 10213. The amount was deducted but I didn't receive the payment confirmation. I have been calling customer care, but only the recording is playing and I am unable to reach out to customer care executive. Please help and confirm if the payment is received. I have dropped several mails, but no response. Expecting to hear from you soon as my booking is just a day away.

I had done booking for OYO 10213 for 18th and 19th March. While booking I completed the payment, the amount was deducted but no confirmation mail was there. I called OYO customer care, but no use as it was just IVR and no customer executive.
Please help

I did booking on oyo on 8/1/22.. booking id- QEU36652. I did cancel my booking.. but till now I did not get refund in my account.. when I complained they told refund done . But I did not get refund in my account. Kindly provide transaction number and account in which refund done

Myself
Aneesh
[protected]

I Paid Rs.399/- through Paytm for upgrading my account to Gold

Payment was successful

But Membership nit activates

There is a guy name PRINCE VERMA from Oyo chat customer care who was misbehaving with me over the chat regarding my refund concern, he was continuously saying me SAME TO YOU over the chat so I need you to take strong action against him because I AM THE VALUABLE CUSTOMER OF OYO FOR LAST MANY YEARS AND ALMOST SPEND LOT OF MONEY ON OYO EVERY MONTH WITH MY DIFFERENT Id's, so please take action against PRINCE VERMA. I have already file a consumer complaint and now will spread these screenshots on social sites that OYO customer care people abuse there customers. I am attaching the proofs for your reference.

HENCE, As a CEO of OYO, I need Mr Ritesh(CEO of OYO) to take the responsibility of this and take strong action against that PRINCE VERMA of your Customer care Chat deptt and fire him.

Ticket ID: [protected]

I booked oyo property. Booking Id: L49H2152.
The moment I reached the hotel, it looked like a den o[censored]nlawful activity. I was travelling with my family. The room was dirty and the sheets looked like that someone just slept on it. So we decided to check out next day. Called customer service and they said that they will process my refund for 3 days. 1 day for me staying in that hell hole and another as per company policy. I agreed to it. Now, the hotel dint record my checkout. I called everyday. And the last agent asked me to call after 11th, because that was the day of my earlier checkout. I called. No answer. My calls are being disconnected by oyo agent. The hotel has not recorded mu checkout and my money is gone. Is Oyo here to run some prostitution racket ? From when did oyo started providing license to such cheapsters? And such poor customer service.
If i dont receive my refund within 3 days, I am gonna drag everyone to court and also to contact the police to check that hotel out.
Best of luck.

I booked a room at OYO 84831 Hotel Royal Inn And Restaurant on 10 March with Booking ID: QILG9178. On calling, the Property owner denied me entry citing local ID. However, the property guest policy on the app vividly says that 'Guests other than Srinagar city with valid proofs are welcome'. Since I am not from Srinagar and I am from Baramulla and I deserve to be respected and given an entry.

I canceled the booking and sought a refund for the same. However, the OYO executive denied me the same. I am raising this grievance in your office to make OYO company accountable how can they do this and cause irritation to people like me. OYO company not only violated Public Service Gurantee Act but also the Citizen Charter.

On 3rd March I paid Rs 877 for partial booking of a hotel I got WhatsApp message of the confirmation of booking. But the booking is not appearing on the App. I can't cancel the booking now. I even tried calling customer care repeatedly. They are not at all helping.
My booking id is T37G6007

Hello,
I have booked hotel at OYO 11400 THE DOWN TOWN SUITES, HYDERABAD Booking ID V1060537 on 10th Feb 2022. Full payment of 6189/- was done via PAYTM wallet on that day itself. As per conversation with the oyo hotel over phone AC and geyser was under maintenance so he told me to cancel the booking and will initiate the refund, so I cancelled the booking within 30min on same day 10th Feb 2022. I was told that refund will be paid to my account back. It's been almost a month now trying to reach customer care. There's no wallet transaction ID provided or the order ID. The Oyo app is showing refund successful but it's been almost a month the money still not reflected in my account or paytm wallet. My request ID is 20220210111212801300168647094288386 and oyo assistant told me contact the payment source and when contacted paytm customer care they asked me my transaction and order ID which was not provided to me while booking. I have tried various methods to reach customer care number, there is no IVR option to talk to customer care hence I tired with booing option however as soon as I say refund they disconnect the call, I don't have any other option to claim the amount. Worst part is we are not able to contact anyone for this problem this is really bad service to customer.
Please kindly look into this matter and resolve the problem as soon as possible.

I had tried to make a booking at an OYO on February 13th through the OYO website. The following are the necessary details:

Booking dates: 13th Feb till 16th Feb
Mode of payment: GooglePay
UPI Transaction ID:[protected]
Google Transaction ID: CICAgOD5Iu-VBQ
Payment made to: OYO Rooms

While the payment was successful, the same did not reflect on the OYO website from where I made the booking and was directed to GPay for the payment. After successfully completing my payment when I went back to the website, the pop up showed I finally made the payment in cash at the above-mentioned OYO. Since the payment was successful from GPay's end, the problem seemed to lie on OYO's end. The customer services of OYO suggested that i file for a chargeback/ refund request from my bank - Kotak Mahindra. Upon filing for the same, my bank informed me that the money was successfully transferred to OYO on 13th Feb and thus rejected my request. I now have official confirmation by the bank that OYO received my money but they still won't refund the amount to me.

I have booked 2 rooms in oyo 77105 green palace in Bhubaneswar for 2days from 21 march 2022 to 23 march 2022 . I booked it in advance through google pay but the amount is deducted from my account but I don't get any information regarding the booking neither the payment failed or completed nor any kind of booking id...
UPI id :[protected]
Amount deducted:- 4137
Time 9 march 2022 11:07 am

I have booked oyo room for ist & 2nd march 2022 under bookind ids a8j77154 & ns2b8435. I have paid rs. 1354/- & rs 1399/- for the same respectivally. At the time of checkout i was told that invoice for the same will be sent on my email id by oyo, however same were not sent. While downloading the same from oyo application i am getting both invoices for rs. 16/- only. However original amount i paid is much higer. I am calling oyo customer care since 3-4 days ; but not getting proper response. They are keeping my calls on hold on pretext of connecting to some service team and then disconnecting the same. Kindly provide me the invoices for the original amount i paid by today or i will have no other option than lodging complaint with consumer court.
Email - [protected]@rediffmail.Com

Booking id - A78E4377
Hotel - Spot on 67398 Hotel Shree Pawan Paradise
Subject- Refund didn't initiated

I am Govind, recently I booked a hotel name "spot on 67398 shree pawan paradise" for 1 feb to 7 feb 2022 from oyo at bangalore. But I did early checkout due worse condition of room at 2 feb before 10:30 am, after consulting the oyo management. Due some error hotel was unable to mark checkout, after consulting oyo management, they said me to call after my checkout date for refund but was unable to connect with them. After sending complaint by website I got a call back at 9feb telling my refund will be initiated within the 7-14 days, but it's been more than a month and I am not getting listened.
I have tried many times contacting oyo management for my refund issue by your app, mails, calls, and website too but am not got my refund yet neither getting response! Due that Am forced to take legal actions against this, if my issue continues for some more days I will be forced to seek for legal actions to get my refund back.
Well I wasn't expecting that to happen but due the poor customer service am seeking to get help through legal action, if nothing works.
I just want my money back, please seek into this!
Thank you

On 27 February I booked Hotel Collection O 83859 Trimurti Executive but due to personal reason and surrounding I cancelled booking before 9 pm

I was suppose to get INR.1298/- full amount as per policy but I got only INR.7/- only

Booking ID: VCD16475
Amt paid: INR. 1298/-
refund : INR. 7/-

Waiting for remaining amt

Same day I called Oyo he said I will get refund on Monday 28
still no money or any refund received

Hi,

I checked in to OYO 15858 Hotel Grand Comforts on 17th Feb 2022 with Booking ID: A6MD4725.
Mail ID: [protected]@gmail.com
Mobile: [protected] / [protected]

We had very unpleasant stay in this hotel. I would request for refund to the source account for our bad experience with OYO hotels and also the team to address the below complaints.

Complaints:
1. There is no room heater but it is mentioned under amenities that it is available. We were unable to sleep in that cold winter temperature in Srinagar.
2. TV wasn't working at all.
3. There is no water bottle and kettle for hot water. Since temperature is so cold, we requested him for Hot water. So he gave water in a tub, not sure if its properly fetched. Typically OYO provides packaged bottles at least.
4. No Toiletries are available etc. In fact, used soaps were left in the room, and no cleaning was done by the staff. One expired unopened soap was lying in the room near the tv, from almost a year (from expiration date), but no one bothered to remove that.
5. Food availability was restricted wrt time of the day, as per the hotel mgmt. But if I go outside, food was available in other surrounding hotels. 6. Bed came with electric blanket, which didn't work properly. It provided very less heating, and wasn't enough to keep it warm.
7. No lights were switched on in balcony, staircase and common areas. No wonder hotel was completely empty.

We had very bad experience with this hotel from OYO and we are really disappointed during our stay. Hence as part of resolution, I would request for refund to my source account.

Thanks,
Jagan Mohan

I’ve tried to book a room at oyo 76908 hotel South Avenue on 5 march. The amount of 2303 was deducted from my credit card however I did not receive any confirmation email or notification from oyo regarding the booking. Seems like the app was down. Once I went to the hotel the receptionist said that there was no booking ID generated so I had to book directly from the hotel. Now when I contacted the oyo helpline the are saying that I wont receive the refund as I’ve stayed at the hotel. I had to pay twice for the room and I need my money back which was deducted without my concern.