Pantaloons Fashion & Retail Complaints & Reviews

Hi sir,
This is the second time me and my wife visited brand factory (Marathali - vanshree tower) bangalore. The collections are very good but service is very worst "no one doesn't know the clear offer details" this is my bad experience.

Actually we went to brand factory before selecting the leather product i asked the counter staff how much ladies lether bag he said only rs 1599/- now offer is going on.. And also amount name plate has fixed on same as on leather product counter. They given details based on that i purchased 1 pics leather ladies hand bag, then i went for billing counter and also i asked cashier (Ms sunitha) about the offer after checking the system, she doesn't know the offer (But she is the employee of the brand factory),...???
She said total amount of rs 2874.10/- (Ladies bag rs 2245 +one cloth of rs rs 629) and i swiped the card, when i see the bill for ladies bag rate instead of rs 1599/-, it's mentioned only rs 2245/-, then i asked the cashier (Ms sunitha) she checked some one and said " no bag only 50% off not of rs 1599/-)

Then she said please will go to 4 th floor they will refund to your amount.
Me and my wife went we meet one guy... He said this product is only 50% off not of rs 1599/-... We can't refund.. Then they called counter person (At the initial point of view, who had discussed with our's and rate fixed) in front of me and all executive guy that counter guy said this product is only of rs 1599/-... (Point no 1-after that cashier lady came she said i never said any thing.
Point no 2-the executive guy said this type of problem every where happened... What is this...???

Then executive guy said we will give you same amount credit note we can use same amount in one month.. (I full dis agree)

After that i take my bag and returned.

Point is problem is not only 1599/- (If one old people they don't have enough money what he have do???

Even manager don't have courtesy to meet customer and apologies through the issue gone to is notice,

It is very worst experience, i never had in my life. I fully dis - appointed...

Regards,
Asit

I had made a purchase of rs 5514.28 on 24nov 18 vide bill no p019023i18012258 at pantaloons, saharaganj mall, lucknow. Gst of rs 662 apex. Has been charged over the bill @ 6℅ and 6%℅ (Sgst & cgst each). The same is supposed to be included in the mrp. Request peruse the case and clarify the ruling on the same. If the same has been charged over and above, request refund for the over charged amount.

Phone: [protected]
Email: [protected]@gmail.com

We are 7 star customer of pantaloons and visiting pantaloons from last 6 years at dhanbad and any where else in india... But yesterday it was height of irresponsibility of your staff on duty around 6 pm onwards at dhanbad pantaloon store... First they didnt add the bill of carrybag in billing and we were stopped while exiting which was highly embarrassing bcz we shopped for 7 to 8000 and just fr a 9 rupees shot carrybag ws were stopped... For the irresponsibility of your staff and guard at the gate...

Then again aftr bill matter sorted out your staff didnt removed the magnet tag frm apparel which clearly shows the out of mind behavior of your billing person once again... Again we were stopped at exit... Which was again embarrassing...

I m highly disappointed and want you guys to take proper measures otherwise there are many forums to go ahead and consequence of that will be very bad for you guys...

Wanted to redeem the points accumulated as geen card holder [protected]. However not receiving the OTP. Requested to change cell no but the counter staff Babu mis guided that once I change the mobile number, the points is not carried to new no. But after almost 30 mins and after not getting any repose from customer care toll free no, I could get my no changed and so redeemed the points. But the service is very bad.

I bought a celio jacket from pantaloons store in phoenix market city, pune. I want to return the jacket as it does not fit well. I want a full refund as i have both tag and invoice with me.
I don't know the procedure please guide me with the procedure as earliest as i came to know that the return period is for only 30 days.
I do not wish to buy in exchange i need full refund.

I have done clothes shopping of about ₹7200 from boring road outlet in patna. At that time there was a gift on minimum shopping amount of ₹5000 but i unfortunately lost its bill to avail a gift worth ₹2000 which i would have to receive 3 days later. Now what should i do to get that gift?
They can track my shopping details through my contact number so is there any chance to get that gift?

Sir, i was been working in pantaloons citycentre mall, mangalore-575001. I was met with an bike accident, so i couldn't able to continue my job there. I had spent more than lacks for my surgery, i had bedridden for 6 months. So i had thought to apply for my pf withdrawal. I had been to store but there was no hr was present, they told me that there is no hr in the entire store. So i had requested one of the department manager to get me the number of respective hr who is handling more stores. He is hr mr. Shameer from south zone.
But i had been calling him from last one month. Last month when i had called to his phone, he told me that he is in a diwali leave, he told me to call me on this monday. But this monday he did not pick my call. But today he had cut my phone call. I have thought of at least i could recover my personal loan. But this made me sad. Please sir do the needful. I have suffered a lot from this organisation where people suffer for their pf money.

Name: vivian francis quadras

Employee id : 201186

Phone number :[protected]

Pf number: mh/215519/10425

Uan number:[protected]

I have purchased clothes worth rs2999 (Mrp) on 40% discount
But they charged 5% extra (Rs90) on the discounted amount of rs 1800
This 5% was charged other than gst of 12%
And to my question they replied that it is the rule to charge 5% extra on any clothing article that is on discount
So this 5% is unfair as it is only going in the company's pocket and not to the government or the consumer

I have done puja shopping on 13.10.18, Bill noP1872I18013666, registered Mobile number..[protected] from pantaloon Ambika plaza, NSC Bose road, Kolkata.My total amount was rs5000 against which they promised to give borosil dinner set
They told to collect the gift after laksmi puja but twice they send us back, now forcing to take bedshits..for which I am not interested.pls see d matter
The cashier was biswanath acharya and Sumit goswami.

Hello, i returned the items purchased on date 4.11.18 which i got through pantaloons india online store week before and received a confirmation that the returns have been acknowledged but still have not received a refund since then till now, mailed a few times called customer care no a hundred times but to no effect, really regretting purchasing from pantaloons my email id ([protected]@gmail.com)

I would like to state that i got to gift cards from powergrid corporation on the month of july 2018 and the validity is of one year of worth rs.1000 each said by the counter of pantaloons shillong. I tried to redeem that yesterday on pantaloons shillong, but due to some technical faults it couldn't happen so, they kept one of our cards. And now today when we again went there that card that we kept there is showing zero balance.
So, i would like to request you to resolve the issues as soon as possible.

Gift card 1: [protected] (Showing zero balance today as stated above)

Gift card 2:[protected] (Redemption didn't happen due technical faults)

Contact:
Ratan pal
[protected]
[protected]@powergridindia.com
[protected]@rediffmail.com

In 2018 durgapuja, pantaloons had announced gift options for all people across west benagal/kolkata who bought stuffs of 5k or above from their any of the branches in west benagal/kolkata. The gift option was 7 pieces of borosil dinner set for 5k and above shopping. I bought clothing apparel of approx. 5400 rs and was eligible for that gift. But when i finish off my payment at their cc2 branch cash counter and finally tried to collect my gift, they denied of giving the gift as they were not having borosil dinner set anymore. The team asked some of the customers along with me to collect their gift within 5th nov. 2018 with the registered phone number which we all agreed. But when i went to their branch on 4th nov. 2018, they informed that borosil dinner set has been discontinued as gift and portico double bed sheet will be given in replace of dinner set. But when they asked me to sign on their register, they wrote dinner set has been given.in fact, the sms confirming the gift, also, confirmed of giving dinner set as a gift. What is the point of harassing the customers like this? Why do they misutilize our trust? Why would they have to be fake with their customers when they provided bedsheet in stead of dinner set, why would not they acknowledge it? This is such a horrible experience. They just tried to be on the safer side with all details proving that they have given dinner set as promised.

Staff working over there are very indecent.. Even don't know how to behave with a customer.. Irresponsible n irrespective staff.. Mainly in the billing chamber they not stall giving respect and they are string n speaking.. Plss look over them if not u may loose ur frquent and many valuable customers.. Hello sir plss take as serious as possible as it not the first time happening in tirupathi branch.. I have seen these kind if behaviour many even my friends and relatives have are very much unsatisfied by this kind of things that's why i'm complaining you.. Hope u understand.. Thank you sir.. Plss take some action on it.

Oreder online.
Returned 1 product due to size issues.
Retun id : 1247073
Return date : 18.10.2018
Pantaloons has confirmed they have received the product i have returned, but till date they have not refunded rs. 559.08/- for same.
Done several mails but not received a single reply against any of them.
Their customer care no is always busy pantaloons ahmedabad stores are not helping saying that they cannot help in online purchase.
Need my refund of rs. 559.08/-

According to your promotional advertisement during this durga puja i am eligible to get a borosil dinner set as a gift as i did shopping for more than rs 5000. That time chandannagar pantaloons branch told that dinner set is out of stock. They will call me when it available. But on 5th november they call and told that they couldn't provide dinner set instead they would provide a bed sheet. This kind of consumer cheating business is not expected from an aditya birla group of company. Now it's my request to solve the problem. Please give a possible way out as early as possible.

With regards
Pratap dolui

Dear sir,
I am really sorry to say about your service.. During this durga puja i bought of rs 7500 apprx. From barasat pantaloons, suncity mall. And there was offer that i[censored] shop of rs. 5000 then u will get a dinner set... At time of getting the gift executive said that gift was not available and they will call me, then you will collect your gift before 4 th november but they didn't call me when i reached there on 4 th nov, they told me dinner set is not available.. You will get a bed sheet instead of dinner set.. N they gave me unable to sell, old and coloured faded bed sheet.. Its not happened with only me.. There were many customers facing same problem... We don't expect this type service from pantaloons as a greencard customer.

Regards
Rony saha

I have purchased an amount of Rs 5600.00 at the time of durgapuja sale at your branch of Junction Mall, Durgapur, West Bengal.
The offer was, above the purchase of Rs 5000.00 a dinner set would be offered to the customers, but still it is not given after my repeated request, I have gone so meany times to receive the materials as assured, but everytime they failed to hand over, and nobody from the managerial side wish to attain me for taking complain.
I have been a regular customer of your products so far but this particular incident cant be expected from a brand like Pantaloons.

Please see and solve at your earliest.

My email ID is [protected]@gmail.com
Mob : [protected] / [protected]

I, juneli das (Ph: [protected]) went to collect my gift against the bill of around rs.14, 000 on 2nd november, 2018. I somehow misplaced the receipt of the gift while shopping on that day. While leaving as i was unable to produce yje receipt, the security at the gate did not allow me to take my gift and thus i was forced to leave it behind. I am interacting with pantaloons since 2001, it is highly disappointing experience. Will not henceforth go for shopping to pantaloons.
Place of incidence : pantaloons - bidhan sarani, kolkata

A year back in an offer, we got a set of borosil dinner set. Finally i got the opportunity to open the box after a year. To my surprise the set is incomplete, the set of full plate has one missing plate. I can share the pictures as proof. I trusted the pantaloons staff and took the box without checking. Now i m feeling cheated. Expecting a solution.

I had purhase garments worth rs.7699.00 from your asansol counter and eligible for grand gift. That day the gift was not available so they assured that they will inform when the gift will be available with them, but sorry to say till date the same has not received. I have call several times. Last two days they are not respond the phone call. You are requested kindly look into the matter and arrange to send the gift so that we can get the same.

Thanks with regards