First withdrawal - and immediately a request for a photo with documents. This raised my questions about the reliability of the site. Why such a strange procedure for the first withdrawal? I even started to worry about the safety of my data and funds.
Oct 19, 2023
Complaint marked as Resolved After researching the site's rules and privacy policy, I learned that requesting a photo is standard procedure for identity verification and anti-fraud compliance. With this information in mind, I provided the photos and everything is fine now. I am now confident that my data and funds will remain safe and will not fall into the hands of third parties.