| Address: Gurgaon, Haryana, 122018 |
I have ordered one bpsche washing machine which was showing net amount 20783 after loyalty cash back for rs.5100.
In other apps it was around 22k. Once i proceed after the option of loyalty cash back, it was showing your loyalty cash back shall be refunded within 24 hours of delivery. On the below of this message, there was another option to use further promo code. As i was using first transaction on paytm mall apps, i put a code for rs.100 for new user. After 4 days of delivery when i contacted with paytm customer service they told me that you can not get credit of loyalty cash back of rs.5100 as u took the 100 credit against the promo code. My question is when it was declared that your loyalty cashback applied and i shall get back the amount after 24 hours if delivery, why the subsequent promo code applicability did not warned about the invalidity of loyalty cash back? Are they trying to make fool customers? Loyalty cash back of rs.5100 can not be offset by promo code offer of rs.100. Need serious action on it.
Please help me ... please refund or success my order