Peachmode Complaints & Reviews

I made a order of mesmerising cream coloured festive wear paper silk saree by when i got my order i was not satisfied with the quality of the product. Very bad not up to my expectations and when i made my order it was clearly given that it can return within 7 days
But now the company says it can't as its not in there policy. Now what to do with this order as i totally dislike this one my money also wasted

Not good quality am try to reach customer care no rply for that and also i hv mail to [protected]@peachmode.com,,,,, but no use please get back that item and refound,,,,, please i dont want to shop any more really i felt very bad on this product. Why thid people are making fool for customer... Please check out that website and dont buy product from this website

Have placed an order with peachmode order no. Your order #[protected]. Material delivered was very ordinary material and poor quality. When tried to returned, the site says can not be returned being sale item. Whereas while placing order it never showed that this particular item cannot be returned. They have smartly mentioned under contact us drop down that sale item cannot be replaced. Now how a person will understand what is considered as sale item. Discount doesnt mean sale item.

Very bad experience. Will not recommend any one to buy. Even face book and all sites shall ban such online sale sites.

I have ordered a navy blue silk saree on 16 nov 2018 with the order no.#[protected] and i recieved it on 1st december 2018. The quality of the product was not good, it doesn't match with my expectations and it was defective. So, i thought to return the products but now it is written on the site that you can not return this products as these are the sale time, but it was written on the site when i was buying that you can easy return the products in 7 days.. It was not mentioned that the sale item can not be returned.. So i am very disapointed by your service.. I have wasted my money on the site. How can i get back my money?

I have ordered 2 unstiched suits on 26 nov 2018 with the order no.[protected] and i recieved it on 29 nov. The quality of the product was not good, it doesn't match with my expectations. So, i thought to return the products but now it is written on the site that you can not return this products as these are the sale time, but it was written on the site when i was buying that you can easy return the products in 7 days.. It was not mentioned that the sale item can not be return... So i am very disapointed by your service.. I have wasted my money on the site. How can i get back my money? These are the hidden statements which you people hide from the customer so that they can buy and after that you people show the massage that you can not return the products.

Like to return the parcel as it not worth the money..Pls guide me with the procedure.

Order #[protected]

We are sorry to see that you were unsatisfied with the delivered product. However, the product that you ordered was on sale at the time and as per our returns and cancellation policy : https://peachmode.com/help/#refund we cannot process your return request.

For any queries and information, kindly call us at[protected]AM – 7PM ) or even you can get in touch with our customer support team through online chat/email.

Thank you for your patience. We hope to serve you better in the future.

Regards,
Vishal Sagar

I have received a yellow coloured sari which is not same as i had seen.. N. The image. It is too bad and the fibre is also to bad we can't touch it. There is also the miss print there are no flowers as i had seen.in image in image it looks to pretty but it is not.. And the which i see in the image is different the colour of sari is aslo different plz. Exchange it

I have ordered a dress material and the order no is[protected] its worth is 900.The Material quality is too poor and quality is not good and it's a damaged product too .i want to return and product and get my money back .when I tried to return the product i don't have option to select the product for further process.help me to refund money.help me please resolve as soon as possible.

I ordered a black-peach casual wear printed half and half georgette saree (Sstsu) from peachmode on on 30.10.2018 (Order no. #[protected]. Website showing another colour and received a saree another colour. I placed a request for replacement, return and refund. I am contact the costumer care and sent mails.
These people first show false images of the product and she'd money from the pockets of the customers. Then they provide him with bad quality goods.

I request please refund my money or replace saree at the earliest.

I ordered a white and red dress material of inr 999 from peachmode on 14/10. Wrong product a dress matetialgreen and pink was delivered to me on 20/10. I placed a request for return and refund. First of all they refused to refund to my account they said they will return the amount to store credit when i fought they said they will return to my account. Product was picked after regular follow-up on 26/10. Till date i did not receive the refund. Every alternative day i am dropping a mail to contact and return mail ids of peachmode. They have worst customer selective today customer service agent mr. Dinesh spoke so arrogantly when i asked for supervisor he said there is no supervisor and he donot have a provision of transferring the call. Peachmode supervisors donot want to talk to customers and address their concerns and moreover mr. Dinesh donot have any details of the product pickup he said product is picked on 2/11 it was picked on 26/10. He is repeating the same thing that it will take 7 days to refund from date the product is picked and product is picked 11 days ago from my home. Extremely disappointed by the services i would suggest all my friends not to shop with peachmode nothing can be worst than that

I selected bhagalpuri silk lehenga few days ago and address to where it is to be sent has been given as sweety dash badarikilo nimapara puri dist postal code 752106 and phone no, [protected]. Email address is mine: hemachandra. [protected]@gmail.com.

I do not understand why i have not any mail regarding sending of materials as on date.

The articles if books for deepavali which falls on 7th. Hence arrange dilevery on 6th/

These people first show false images of the product and she'd money from the pockets of the customers. Then they provide him with bad quality goods. When we return it they do not give us our money back rather than they give us credit to waste our money on thier website. Please raise this concern as they don't mention their refund policy beforehand.

I ordered a party wear lehnga (Order no[protected], but now i want to return it because i m not satisfied with the stuff of that lehnga. At the time of purchase it was not mentioned that return facility is not available for this product. Now when i want return it the message arises that return facility not available for the sales item. I want refund.

I have purchased dress material for my mother which was received in time but the colour is very difference shown on site and received by me. The colour shown on site is yellow whereas i have received dark orange color (Ie. Bhagva color of bjp] is not correct. They have refused to accept the material back instead of request and also deduct courier charges from me. The matter may be taken up and they may be asked to refund the amount as per policy. The peachmode site may also be closed the necessary action may be initiated as they are cheated to the consumers.

I have ordered a product in the website but the material is not gud when I wanted to return they are telling its unreturnable product as the discount is applicable to the product but no where in their website its return... When I called customer care they are telling the above concern but in their website for each and every product discount is there then how can they say its unreturnable they are cheating the customers..

I have ordered a sizziling dark purple cotton siuit (Order no[protected] from peachmode (Rs 1199/-) but the quality was really bad as compared to what you are showing on your site and colour is also different. You are writing on your site that you have 7 days exchange policy according to that you will make arrangement of pickup and credit same amount on customer account so they can purchase another piece. But when i called you for exchange you are not responding to call. All the times phone is either ringing or out of service. Now it is showing as ' you can not return the product since this is sale item. Please make arrangement for the same.
Contact number-[protected]

I bought 2 salwar piece.product were very worst.material is not good.when i tried to place return option.it was showing that its a sale item..so it cnt b retrn.its a worst online shoping app.this online is a cheater.running their buisnes by iligal.evry good online apps are have good service, good facility etc.very desapoint

Hi,

I ordered two salwar materials from peachmode which got delivered on 10th oct 2018. Immediately after seeing the quality of the material, which was totally different than the one that they showed on their website, i placed a request for return & refund.
However they refused to process the return request with the reason saying "the product was on sale and hence cannot be returned".

1. What should i do with the product which is of no use? Why should i pay some 1800 rs to get a poor quality material and why should i be forced to keep it?

2. If not return, at least they should give me an option to exchange.

The way the customer care executives respond is very bad. No one is taking the responsibility and everyone is with the motive of dumping some useless clothes on customers in the name of sale.

When they show a product, under product details they don't mention anything about return and we customers go by the assumption that it is like any other online shopping website, but when we want to return, they say, you should have gone to that link & read our return policies.
They are not at all customer oriented and don't care about customer's satisfaction but only with money making motive.
I will never ever suggest this website to anyone, even to my enemy. One of the worst experiences with online shopping.

Thanks.

The picture shown on the website is different from the actual product which was sent. The embroidery shown is totally different and is very cheap in the actual clothing. We did contact them but they fail to send the original as shown in picture. This is just deception. Showing something and sending something else. I would highly recommend others not to buy from this site. It is fake.

Dear sir / madam,
I placed order for graceful pink designer embroidered partywear georgette anarkali suit
(Saj-nivatigold-33091), order no.[protected], worth rs. 2549.
But when i received the courier it was totally different product what i choose & ordered.
(Photo of the received product & bill is attached).
Then i asked your executive to change the product & send the exact product what i choose.
They arranged the return (Pick up-#[protected].
We waited for so many days as the product didn't reach you earlier for transport problem.
Now when your people received the product, they are telling that they did not send such product!
They are telling that product is from another website!!
How is this possible?
Please take an serious & immediate action on it.
If you can not send the correct product then please arrange to return the money.

With regards
Ms. Rumki dey,