Philips India Complaints & Reviews

I am prasant kumar swain, purchased led tv as mentioned below:
Brand - philips lcd
Model - 32pfl3938/v7a2
Sl no[protected]
Invoice date - 21/10/2015
Invoice no - bbs/sa/1516/04271
Warranty period - 5 years
Purchased from - great eastern appliances pvt. Ltd, bapuji nagar, janpath, bhubaneswar

On july 2018, i have identified that tv is having retrace line in led screen. On 13/07/2018, i have raised complain with philips customer service about the said issue
And they have visited my home to see the issue. The complain number is bhu[protected].in more than 6 months, i have not received any update from the philips team.

So i visited phillips office at hanspal, bhubaneswar on 14/01/2019. The reply i get from phillips office is "due to nonavailability of parts, your tv can't be repaired and complain get cancelled" and asked me to call to the customer care number again to raise the complain. When i called to customer care executive, they said "your complain has been cancelled and re-lodge the complain again".

I want my tv should repair asap and need to give me penalty of such delay.

I have spoke to call center agent on
[protected]. Guy has asked me to visit site since no service center available for Philips TV in VADODARA city.
You do not have service center availability then how can you sell product in the city
See my warranty is getting expired soon and I need solution before that
Reattching invoice and product details.

I have purchased a philips tv in girias, mogappair west branch on july 15, 2016 which has a warranty of 5 years.in mid of feb 2018, tv was not working and we lodged a complaint regarding this. On 13/02/2018, one mr magesh from srinivas electronics,

Perambur diagnosed that the board inside the tv was not working and post then even the display was not working.
We again called mr. Magesh regarding this problem and he said that they are yet to receive the board. It has been more than 6-7 months still the issue is not resolved and when we call the service center we get a vague response stating that we have not received the board yet.
I have attached the necessary proof along with this. I need a concrete solution for this. I am expecting a reply at the earliest.

Tv details are given below.
Name of the tv: philips
Model: 43put7690/v7az
Serial no:[protected]
Date of purchase: 15/07/2016
Purchaser name: akila p
Registered phone no: [protected]

This is to inform you that, i, ankit srivastava from lucknow, u. P. Had purchased philips white & rose gold-toned in ear bluetooth earphone with mic shb5950wt from myntra. But after sometime i felt that some heating issues were there and it also stopped working after that. I took it to your service centre i. E. Acacia electronic care in indra nagar, lucknow on[protected] for repair purpose. They had taken it and told me that some processes are going on in philips, so it may take some time. Month after month i went there and got the same answer repeatedly. When i got fed up with their approach, then i asked them to gave me their senior's number. His name is vikram but he never took up my call to give any kind of answer regarding this issue. After 7 months of continuous frustration, i am mailing you to get it sorted as soon as possible.

Model no 43PUT7791/V7 LED backlight failing within 2 years

I purchase model no 43PUT7791/V7 LED TV on 20/10/2016.
Within 2year its Backlight is not working
I bought Philips TV as Philips has quality Products,
But looking at my TV problem within 2years, I am doubtful about quality of Philips Products.

This is never expected from PHILIPS.

Also, the sales man gave me warranty for 5 year all included, I have company warranty card too, he assured me that company provide services for 5 year free of cost. But when I complained about tv, customer care executive tells me to pay 300/= + GST.

What’s the meaning of 5 YEARS WARRANTY. I know a knowing brand PHILIPS can't lose its customers a little bit issue.
Please resolve the issue as early as possible.

Waiting for positive reply.

Philips offers service and repairs through GK ELECTRONICS SERVICE WHICH is at #39, 1, 2nd main road yeswanthapur blore 560022.

for the first service they have charged me 6850 and have done that software installation for TV confirming that there will not issues for two years the service was done on 12th march 2019. today the same issue has popped up. now the guy doesn't respond stating today Tomorow... happening from past 1 week

The connector joining the top & bottom part of soup maker got burnt. The unit is less than year old. It is over 3 weeks, a rs. 100/- worth connector spare not available and not made available. I had sent a complaint mail to corpcomm. [protected]@philips.com. I have not received any reply and not even an acknowledgement.
Let me know your mail i. D, will forward mail again if required.
Balasubramanian
[protected], hosur, tamilnadu
Hosur
Tamilnadu 635110

Customer: pacific medical university, udaipur

Date: 14/3/2019

We had purchased a bi-plane cath lab in the year 2017 for our neuro cath lab amt. Rs. 5.50 crore (Approx).

Philips india ltd. Lodged a case under section 138 of negotiable instrument act against us for bouncing cheque no.111528 in which parties were made mr. Rahul agarwal, chairpewrson of the university and his five family members including his father, mother, wife, younger and his wife that was totally wring. Family members have nothing to do with university.

We had made payment of rs. 44, 71, 000/- on 16.07.2018 by way of rtgs against bounced cheque but the philips india ltd. Did not uplift court case upon us in gurgaon court hence court issued arrest warrant against mr. Rahul agarwal, chairperson and his 5 family members.

This is totally harrashment o[censored]s and mr. Rahul agrwal and his family.

We are in way to take legal proceedings against philips india ltd.

Sir, saving mashin charging nhi ho rhi h, saving mashin charging me lgane pr usme charge lite on bhi nhi hoti h mne ye 8/9/18 ko kharidi thi, order no [protected] amazon se li thi ye kaphi din se hi charge nhi ho rhi h krpya esko thik krave eski warrinty bhi 2 sal ki thi jo abhi chalu h aapse nivedan h ki jalsi hi ese thik krave esko thi kha se krana h ye bhi bataye. M amet rajsamand rajasthan me rhta hu mne ye neemkathana me order par mgai thi aap eska

I regret to inform you that I had registered my complaint for service of my
philips air purifier on 26th feb 2019 vide service request no is 60-[protected].
I got a call at around 5pm that service technician will not be able to attend the
call at that moment due to heavy rain during that time though technician was
present at kalyani then. Then I fix the next date on Ist march 2019 with their
consent. But nobody came on friday. Again I call customer care and they assured me again.I got a call on 4th march from mobile no [protected]
asking me whether I received any call from technician. Soon I received a call
from [protected]. I asked him to come on 5th march.He declined as they
will remain busy with training programme and he wanted to close the call
and asked me to keep faith on him and He personally will attend the call
on 8th march at 5pm.But I refused to close the call and I call [protected]
and told him details and he assured me that call will remain open until this is solved. On 8th march I returned hurriedly before 5pm. At 5pm I call [protected] and he received the call and asked me to another day.I disconnected the call and call again to[protected] but the phone was switched off.

Complaint no kol[protected] dt[protected]

Product : 22" philps led tv
Purchased date :[protected]
Dealer : great eastern trading co. Kolkata.

Nature of complaint : no picture visible. Screen total back-out after running for 4 and half months.

Problem was reported and checked by philips approved service center on[protected]. Compliant taken.
Panel problem was reported and the same part was to be replaced.
Service center had confirmed that requisition for the parthad been raised. And added that if the part is not available then new tv set will probably be replaced.

Have also spoken to kolkata philips service head, mr. Gopal mukherjee today. He said it will take time cause the manufacturing company has shut down. No date was given as to when the part will be supplied.

More than 2 weeks have passed since formal complaint. No rectification of tv has taken place.

Required : rectify the tv problem or replace the tv with new set.

Mr. Thomas
[protected]

Hello sir,

I purchased philips 39inch smart tv in feb 2017 model no: 39pfl6570/v7 a18. It has 1 year warranty.in january 2018 my tv was got repaired and as per philips technician tv mother board was corrupted because of inbuilt setup box of videocon d2h high frequency radiation. They have replaced the mother board free of cost because it was under warranty. But at that time they didn't got philips motherboard. So fixed videocon tv motherboard and if they asked technician he said both are same sir we will map and give your tv ready. But now again in february 2019. By tv was not working and i got smell from tv like earlier in jan 2018. This time also tv motherboard was corrupted. This time its not under warranty. So if they are making inbuilt setup box and high frequency radiation in videocon d2h and because of that reason tv are corrupting means. How as a middle class person bear this loss. Why cant i get free service/ replacement for my tv.

Iam registering this compliant because we face bad support from the dealer side. We buy led tv on 5-9-2015 at price 30, 000/_.. That was on onam festival time. The executive told my father and sister that there is extended warranty for that item. My father and sister don't have any idea about the product or how to check these warranty and all. He told additional three years warranty they included it in extended warranty in their system. My father trust this guy and buy the product bcz they thought it was some system process that they are included in the scheme. When our tv got complaint they telling your warranty of three years finished two months before. They tell complaint is for panel to replace need 18000/-rs. This is sort of verbal cheating. We need proper support. This is our first philips product and we are very much disappointed.

Waiting for proper support

My mobile number[protected]

I bought philips shb1603 bluetooth mono headset on 19th april 2018 from ebay. The device was a faulty one. Ebay cc told me to go to service centre as the product was under warranty. I submitted the device on 28th apr. Since then, there is no news of product as i have neither received any replacement nor refund. Neither they are forwarding the complaint to superiors nor giving any other alternative. So pathetic. Its still in progress. Almost 10 months competed. So pathetic. Dont know what to do.

I have a philips juicer which is about 6 months old. I had filed a complaint with the customer service. 1 technician came and said a part has to be replaced which is under warranty but there is a problem due to which there is a delay. Noone contacted me i called the technician and he said there is a delay. It has been 3 weeks plus the complaint is still open. I want this to be resolved asap else i will contact consumer court. Mynumber is [protected].

My air purifier is not working. I have already registered complaint.
My service request no is 60-[protected]. The call was registered on
26/02/2019. One person called me on 26 th feb at 5pm and told me
That service engineer will not be able to attend the servise call due
To heavy rain. Since then no body attended the service. On 28th i gave a
Reminder call through whats app by [protected]. Today i gave two reminder
Call and i was told by customer care that within 15 days my service request
Will be attened

Please note that i am having a music system vide model-hts-3366 and i am very happy with the product but last few weeks the cd tray is nit coming out inspite of putting this in "open"" mode, please depute your field engineer to resolve the same. Please note that it is a post warranty case. We have tried to open it by several times by remote but still it is not opening and the disc is lying inside.

Requesting you to support on priority to stitch the problem for ever. Charges can be payable

Hi, I have bought the philips tv Model number: LED48PFL4958/V7, Registered mobile number:[protected]. TV Has 2 more years of warranty pending. When I try to contact the customercare number 39404040 never worked. Always says switched off. When called the authorized service center(Delta service BTM bangalore), he visited the my home and said display issue and asked me to raise compliant to take the tv for repair. Where he denies to take the tv and get it repaired.
And worst part it just for saying display issue, he asked for a service charge of Rs.1350. Which I denied to pay as there was no solution provided.
Now some body show me a way what to do next?? Philips is thos what you do to customers, switching of[censored]r customer care number??

I purchased my led tv online on 2016, model: 40pfl5059 and paid separately rs4351 amc for 18/04/2017 to 17/04/2019 (Quick customer electronic services (P) ltd). When i am having some problem in my tv some tied up agency sent their engineer who didn't recognize my amc and they told it's no more invalid and moreover they charged their visiting fee, not sure what happened in backend with philips and the company who was selling warranty for them. Now who should be responsible for this? I lost my money and trust on philips company. I need a solution on this

I own a LED TV with model number: 43PUT7791/V7 which was sold to me with 1+2 years of warranty on Feb 21, 2017. From Sept 2018 my TV screen started showing black colour patches. I tried to get it resolved by calling customer care number 39404040. And service task was assigned to United Electronics Phillips Servicing Centre. They got my TV repaired twice and charged me service charges & travel charges. But the black patches come up again after 15-30 days. I again requested for the proper and total repair with complaint number HYD[protected] on Jan 9, 2019. But nothing has happened till today Feb 20, 2019. When checking about the status they say spare part is pending. Customer care executives always reply back that they will rise a reminder and then they ask me call Service Center guys. Who in turn have no idea when they will get the spare part. OR else customer care guys give me Number of MR. Abhishek ([protected]) OR Mr.Vikas ([protected]) who are supposed to be Philips Customer care managers. But they never answer the calls.

I seriously do not understand why my TV happened to have same problem again and again even after being repaired by authorized service center twice. Why is my latest service request HYD[protected] has been pending for more than a month. Why do not Abhishek or Vikas answer any calls, why do customer care even bother to provide Abhishek or Vikas numbers to customers whose problems are not being addressed. Is this never-ending loop to keep customer going on to and fro from customer care to service center then Abhishek or Vikas (a dead end with no response) so that customer finally runs out of the warranty or replace the existing item with other brands with better after sales.

All I expect is to get my TV properly fixed so that it never again gets the same problem again OR replace it with new TV.

Below the are all the service request number which I received every time I escalated same black patches on TV’s screen. From past few days customer service number is no longer working


HYD[protected] on Sept 15, 2018

HYD[protected] on Oct 14, 2018

HYD[protected] on Oct 31, 2018

HYD[protected] on Nov 17, 2018

HYD[protected] on Jan 8, 2019