Philips India — Philips led 40pfl4650

Address:

560078

The above mentioned Philips model was purchased by us in July, 2015. The display is not working since this Friday i.e. 13th May, 2016. We have made several calls to the customer care helpline with no help whatsoever. An engineer came over to check the product and he said it has to be transported to the Philips office and he gathered a few information which he claims to have submitted to the office. He also said that the company would call us back and help us further. But we've received no responses whatsoever.
Since the product still has warranty, we expect you to respond and resolve the issue as soon as possible, be it by replacing it or refunding the cost.
The main issue is that the screen doesn't boot up after displaying the PHILIPS logo.

Please do guide us properly as to what we have to do at the earliest. We cannot keep waiting for a reply forever and will have to approach other forums to get the problem resolved.

Thank you.