PhonePe — amount debited but not credit to receiver a/c (senior citizen) help me

Address:

Bhind, Madhya Pradesh, 477001

I had made payment through upi app (Phonepe). The amount is deducted from my sbi bank account and transaction successful receipt is generated, but payment not get the receiver. After that i raised complain to phonepe via. App and also by phone call. They always tell me for wait for so more time and more than 9 days lapsed but they are not resolving the problem.
The details of transaction is as below:
When i went to the my bank and they r doing misbehavior with me not filing my complaint
I m senior citizen age more than 75 please help to get my amount back or trf to receiver a/c

My account detail are:
A/c num - [protected]
Bahadur singh chauhan
Branch - bhind (M. P.)

Transaction detail below
22 sep
2019
To transferupi/
Dr/[protected]/utib00
03/utib/[protected]/payme-
Transfer to
[protected]
25, 000.00