PhonePe Complaints & Reviews

I made transaction through phone pay app of 700+700 rs..
Total 1400rs are deducted from my account... And it showed my transaction is failed... My money is not refunded stll now... Kindly take appropriate steps and please refund my money... I trusted this app and i mostly make transaction through this app only... I didn't expected this...
Ticket no 70225188 &
70442638

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S

srima maheswari sarangi

from Mumbai, Maharashtra

Sep 17, 2019

4 days ago I tried to send money from Canara Bank to my Indian Bank . I sent two times 1000 but only one time Monday credited to my account .I already complain but I did not get any solution.please help me out

my transaction of 700+700 - Comment #3536878 - Image #0

my transaction of 700+700 - Comment #3536878 - Image #1

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I had purchased google play recharge code worth 100 inr but phonepe didn't send me the code it's now been 5 days i made lot of complaints through mail and through app but got no response from phonepe also i had call several times but no response from the customer care too. I got mail that please raise the ticket through phonepe app but no response
My mob:[protected]

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Kammu Negi

from Agra, Uttar Pradesh

Sep 17, 2019

Transaction idAXI44d77b[protected]b8813cd8a06168974

bought google play recharge code of 100 but not received the code through mail and mobile no. - Comment #3536845 - Image #0

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T

Tour and Travel Website

Jan 27, 2020

i also not received my recharge code yet

bought google play recharge code of 100 but not received the code through mail and mobile no. - Comment #3635972 - Image #0

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S

Sachin Jhajhria

May 13, 2020

Give me my code, i already tried contacting customer service .they said I'll get the code within 24 hrs and its been 3 days now

bought google play recharge code of 100 but not received the code through mail and mobile no. - Comment #3683384 - Image #0

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S

sulthan sha alamcode

from Thrissur, Kerala

Feb 6, 2021

N2101221530525179224845 transaction code

bought google play recharge code of 100 but not received the code through mail and mobile no. - Comment #3796681 - Image #0

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KRISH KR

Jul 15, 2022

I didn't receive my recharge code yet. I tried to
Contact customer service they replied but still
7 days I didn't get my recharge code.

bought google play recharge code of 100 but not received the code through mail and mobile no. - Comment #4022477 - Image #0

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Address: 560043

I had made a money transfer of amount 18200 rs on 11th september 2019. The money got deducted from my account instantly but the transaction was still in processing status. The customer support of phonepe gave me a resolution time of 72 hours but even after that, the transaction status is still in processing status. Now they're asking me to wait till september 21st to get it resolved. It was a very urgent transfer for me and the phonepe customer support is very reckless and careless about it.

PhonePe customer support has been notified about the posted complaint.

Sep 16, 2019

Updated by mukund596 Transaction Id: P1909111251236630171837

Sep 16, 2019

Updated by mukund596 UTR:[protected]

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Amount has been deducted from my bank account and transaction got failed. And i've not received the deducted amount yet. The transaction was done on 13th september 2019.
I've faced such type of issue twice. And i've also not got my deducted amount on previous transaction.
Kindly help me regarding the aforementioned problem.
Transaction id-p1909131918203551273618
Utr[protected]
Amount -2000 rupees

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Address: Jyotsna nivas,Shankar pur,barik sahi,near Mahavir temple,po- Arunoday market,cuttack-753012, Cuttack, Odisha, 753012

I would like to inform you that I made a UPI transaction on 13th September 2919 for the amount 150 from phone pe mobile bank linked with my Sbi bank account and the amount got debited from my account but transaction failed.

I have raised several tickets on phonepe, contacted SBI customer several times without any help.

I got a response from phonepe team that they got in touch with the sbi bank and they have confirmed that no amount has been debited.

I going in circles, phone pe is asking me to contact Sbi, Sbi is asking me to contact Phonepe, I am stuck in between.

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I haridas, i have done the transaction of 80rs from phonepe. Today morning merchant said me that he has not received the amount but the amount has been debited from my account. I have done the transaction on 13th sep 2019 please find below the transaction id. Could you please resolve my issue
Transaction id p1909132100315028053165
Upi transaction[protected]

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Address: PhonPe, 143001

Sir/madam
It is requested here that i am trying to use phone pe app first or the second time i don't have complete knowledge on that how it is work i will try a transaction in my family member account only try base on dated 13& 14 sep 2019 suddenly a fake sbi account no: appear in my app and my money transit to that account.
So now it is my humble request please return my money at earliest.
Date of transaction:[protected]
Transaction id p1909121358554928866514
Ticket no: 69982489

Oct 5, 2019

Complaint marked as Resolved

Its bogus information neither anybody call me nor any e mail my issue is still pending. And i am very haras to this app

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Address: New Delhi, Delhi, 110059

I’ve made this bill payment of electricity bill on phonepe but due to some technical fault from their side, the amount got deducted from my bank and the payment also got failed.
As per phonepe, they have refunded my amount of ₹1, 030 but unfortunately i’ve not received any refund from last 2 weeks.
I’m writing this here because of the severe delay in their promised deadline.

The txn id is t1908262331545462540416.

Kindly help me regarding the same.
Thankyou

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Address: Amravati, Maharashtra

Dear sir

One transaction made on 3rd sept 2019 at 8:44pm
Maney debited from payee bank account and i received message of phonepe business app that transaction is successful but money yet not credited to my account
I provede you some basic details about my account and transaction

Account no.:[protected]

Account holder name :- saurabh sunil shinde

Customer id :[protected]

Transaction id :-txscan[protected] 18

Utr no:[protected]

Mobile no.:- [protected]

Aadhar card no :[protected]

+1 photos

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Sep 16, 2019

Updated by saurabh9008 Plz do faat as possible as

Sep 18, 2019

Updated by saurabh9008 Give me respons plz

Sep 18, 2019

Updated by saurabh9008 Give me respons plz

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Address: 560075

I bought redeem code for google play for 160 rs and i havent got the code yet. There is no proper customer service worst app i didnt get ny refund also its been 24hrs. I tried everything the code is neither in the mail nor got it as a text message i have been trying to contact someone but eventually there is no one nor neither anyone is replying its been my worst service with the app i am vexed. I want my refund or i want the redeem i feel...

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7 Comments

Address: Geddalahalli, Sanjaynagar Main Road, 560094

Hi, I'm here to complain against phonepe, I made a transaction on book my show using phonepe as the payment mode for cash back offer from them, I didn't receive the cash back till now. I contacted phonepe but no response from them till now.. It's been 3 days, I need assistance asap.

Hi, I'm here to complain against phonepe, I made a transaction on book my show using phonepe as the payment mode for cash back offer from them, I didn't receive the cash back till now. I contacted phonepe but no response from them till now.. It's been 3 days, I need assistance asap.

I need my cash back as promised..

+2 photos

Oct 28, 2020

Complaint marked as Resolved

Solved

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Accidentally met with a online fraud. Someone asked me transfer an amount of 1500 for the registration in indian airforce. He shown me all the details and send me details of guys who got selected from this procedure. He insured me that he will apply my file in iaf and i will be appointment as a trainee then after my training i have to give rest amount. Details of transaction which i made are as follows;
Receiver phone pe - [protected]
My up id - jonny. [protected]@ybl
Transaction i'd - p1909111649222751897161
Utr[protected]

+1 photos

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M

Mangal Barot

from Udaipur, Rajasthan

Sep 13, 2019

Hello sir/mam,

i want to say that Transaction Failed but Amount debited to my account. beneficial UPI number is[protected] but Amount not received.

please refund my amount

My Ponepay Registered number : [protected]
Last Amount Transfer: 1433

wrong you transaction - Comment #3534565 - Image #0

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Address: behind power house,shastri ward, Wardha, Maharashtra, 442301

Website: phonepay

I mary irgulala giving complaint of deducting money rs. 548 from my sbi account through phoneypay upi into medlife wallet ([protected]@icici) bt not added in wallet and transcation done on31st july. And not got refunded yet. I given complaint to phonepay bt they denied sayng we r thirdparty so go to brancgh and filled charde disputed form. When i went to branch they r saying we dnt hav such form and they cnt help for online transcation. Go to phonepay who wil b d responsible, and how i got resolve from thid situation. I am droping transcation id is p1907311347396814776796, utr id is[protected], atm card no is[protected].

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R

Rodricks Rock

from Kumaralingam, Tamil Nadu

Sep 13, 2019

Today i was received money of 2000 from slice pay its credited in phone pay but in my bank( indian overseas bank) account didnt show that money

deducting money from bank through phonepe upi - Comment #3534605 - Image #0

deducting money from bank through phonepe upi - Comment #3534605 - Image #1

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Address: VILL- GANDWEED, POST- GANDWEED, DIST- MAHABUBNAGAR,H/NO-4-55,PIN 509337,STATE- TELANGANA

Subject: sir, amount rs/- 20000. Has been not credit on date - 31 jul 2019 at 12:36pm from my acct no - [protected] to my joint acct no - [protected]. Amount transfer by phone pe apps wallet transaction id - p1907311236134805978165, utr no[protected]. Complaint fwd to sbi customer care and phone pe customer care and amount not refund by till date and not response. Sir, pl check and refund of my said amount

PhonePe customer support has been notified about the posted complaint.

Sep 12, 2019

Updated by CnkGupta Sir, Amount Rs/- 20000. Has been not credit on date- 31 jul 2019 AT 12:36pm from my Acct NO- [protected] to my joint Acct No- [protected]. Amount transfer by PHONE PE APPS WALLET TRANSACTION ID- P1907311236134805978165, UTR NO[protected]. Complaint fwd to Sbi customer care and phone pe customer care and amount not refund by till date and not response. Sir, Pl Check and refund of my said amount

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A

Anish Dutta

from Delhi, Delhi

Sep 13, 2019

I have transferred 5000 rs to bank of india account, the transaction was successful but it did not reached to requisite account, my transaction id is P1908311802197798898486 and UTR no. Is[protected]. Look after my problem as soon as possible

transaction failed payment not refund - Comment #3534632 - Image #0

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M

Mallalkararun

from Mumbai, Maharashtra

Sep 13, 2019

I was transper 12900 rs but not received. This date is 31/8/2019 time 1:36. And phone pay costmer care officer is not give me right information.. please contact me- [protected]

transaction failed payment not refund - Comment #3534680 - Image #0

transaction failed payment not refund - Comment #3534680 - Image #1

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Sir on 29/08/19 i have done a payment of rs 5600 to ignou through upi payment via phonepe app.in my app the transaction is successful even rs 5600 is debited from my bank i got the message. But the site ignou shows payment failed and when i contacted their customer helpline they told me that they hadn't r received any amount from me and for that they also sent me the failed payment status proof below i will attach.
So i raised a complaint in phonepe but they just taking to much time at last they said i need to visit my bank to chargeaback the debited money but when i went to bank they told me that they can't do anything i have to complain to the phonepe they only can help me.. Now what can i do. They all just wasting my time. Please help me in getting back my debited money to my account.

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A

Achint Kulshrestha

from Mumbai, Maharashtra

Sep 13, 2019

Phonepe is showing successful transaction but amount is not being credited to my bank account. I have transferred my money from sbi to axis bank through upi but amount is deducted from sbi through app which is successful and phonepe has received the amount with successful transaction but hasn't credited the same in my bank account.

complaint about successfully debited from my account but not credited to the beneficiary holder transaction made via phonepe upi - Comment #3534640 - Image #0

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Address: Gautam Buddh Nagar, Uttar Pradesh

One of my friend sent me money through the upi and it is showing that the amount has been credited in the transaction history but money is not credited in my bank account.
In the phonepe app it is showing that amount has been credited but when i checked the balance of my bank account amount was not credited then i took the transaction details of my bank account but there no such transaction shown in the my bank account.
Mobile no. [protected]
Phonepe ticket id:69783186
Transaction id: t1909110840161568265024
Please resolve it as soon as possible.
Thank you

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I have requested oje of my friend to lend me 50000 rs . he sent it through sbi bhim upi to my phone pe ac . in my phone pe history its showing transaction successful but money not credited to my ac. i called phone pe customer care executive they said ask your friend to call sbi bhim upi customer care.
the transaction id of phone pe is T1909111047005653042908.
kindly resolve this issue. as I want that money for urgent requirement. pls do something. thank you

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Address: Lokesh Near post office jigani anekal taluka bangalore, 562106

Hi my self lokesh my friend was transferred 10, 000rs amount via upi phonepe today morning at 8.30am it was received in phonepe but in balance it was not credited in my account and i went to the bank they are not responding because that is the problem with phonepe in my account amount transaction also it is not showing so can u pls help me out with this problem because i was always aware with these kind of third party applications but i did a mistake now pls suggest me

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Address: Polempur bardhaman, Bardhaman, West Bengal, 713103

My phone pe account received two payment today 11.09.19 12.25am of 500rs each from paytm upi id [protected]@paytm to my account [protected]@ybl upi id. Upi reference no of those two transaction
1.[protected]
2.[protected]
In my phonepe history shows this two transaction successful but when i checked the account balance and account statement no money credited from 500rs two times in my account. I contact phonepe support ticket id[protected] & 69698733
But here the status is resolved but i don't receive 500rs *2 of those transaction. Please it is still pending. Help me out. All the screenshot of the transaction i attached with this. Please help me as soon as possible i need the money very much. I have to give college exam fees. My contact number [protected]

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Address: Polempur bardhaman, 713103

My friend do two transaction today from paytm upi linked airtel payment bank to my phonepe upi id and in my phone pe i checked in history it shows those two transaction is successful but when check my account balance and account statement there are no amount received from phonepe of 500rs today. I also paytm bank for this query firstly they want written from phone pe about the transaction successful. After i also call phone pe but they don't give me any written and told me to check in help of phone pe app for ticket. And then i again contact paytm bank they refuse to take the statement from phone pe. Please help me out. I am very worried about this. My contact number [protected]

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my transaction of 700+700

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bought google play recharge code of 100 but not received the code through mail and mobile no.

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transaction amount not credited to the receiver

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transaction failed and deducted money hasn't been refunded yet

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money debited but transaction failed

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merchant has not received the amount

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unknown a/c no: show in my phone pe app money transaction by mistake. but no refunded.

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refund not received from phonepe

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payment not received

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I didn't receive my redeem code

I didn't receive the cash back as promised by phonepe

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wrong you transaction

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deducting money from bank through phonepe upi

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transaction failed payment not refund

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complaint about successfully debited from my account but not credited to the beneficiary holder transaction made via phonepe upi

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amount did not credited to the account

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money got deducted from account but not credited in recipient ac

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amount transaction successful but amount not received

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my transaction received successful in my phone pe account but amount not credited in my bank account

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my transaction received successful in my phone pe account but amount not credited in my bank

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