Pizza Hut India Complaints & Reviews

I had ordered 2 pizzas from the PH outlet at Civil Lines, Allahabad, at around 8:10 pm on 29 April.I paid through Paytm.My order number was 10359443.The website said it would reach me latest by 8:50 pm.But it actually arrived at 10:00pm, more than an hour later.
When asked about the delay, the delivery man gave me various excuses, saying that it was a Sunday, so there was a lot of traffic, the flyover construction impeded him etc etc.When I pointed out that Dominos had delivered to my area just a half hour ago, he again made up some excuses.
The pizzas had gone very cold by then, which made it a very unenjoyable experience to eat them.I do not feel that I have got the value equivalent to the 540/- that I had paid for them.
I hope that PH gets in touch with me at the earliest.Being a regular customer, I did not expect such shoddy service from them.

I ordered pizza on 26th August 2017. They cancelled my order without telling me and did not paid back my refund till now.I called them atleast 15-20 times but they always that manager is out for delivery and we will inform he. But he never called me back. His name is kumar abhinav. He is at Saket Square Indore. My order number is 8931603. I want my refund as soon as possible. The manager even befooled me many times. Did not pick my call.

I ordered pizza on 24/04 between 10-11 pm online on their website. I ordered my pizzas and in the payment section was also done via tez (Upi). The order screen came back with a error message of "order not found". I spoke about this to a customer executive on 25/04 and he said within 2-4 days the refund will happen. It's the 4 th day and i don't have the promised service or a refund as per their terms and conditions.

Kindly do the needful.

I have gone to pizza hut in ramamurthy nagar. While entering in to the store itself the order taking staff says we are out of dove it will take at least 30 min for delivery. However order we got pizza in 15 min. As it is take away order we have taken that home it was not tasty and the pizza is almost dried up with no taste. So much upset with pizza hut after spending 350 for pizza

I have ordered a pizza from pizza hut online. The payment deducted from account and confirmation mail also received but order not generated. The payment id is pay_a2enzf6uua42fe. Amount is rs 572. Store address is miraj mall, ajmer. Please arrange to refund urgently. I have paid to the store person twice as he was not taking my order.

Ankur maloo
[protected]

Yesterday i have ordered the pizza i have not received the pizza till now i received sms after 1.5 hr that my pizza has delivered but till now i have not received it seems very odd. I can't expected that such reputed brand also can do that.in front of my guest i feel ashamed next time onwards i will never order from pizza hut and i will asked my friend and family not to order from pizza hut my mobile number [protected] [protected]@gmail.com my pizza order no 2759719

Respected sir,

Toady, i have visited at pizzahut devyani international ltd. Shop no 07 and 08, rafeel towers, saket squar, indore mp. I have ordered two pizza inv no.[protected] order no.[protected] date :- 20/04/2018 time 10:10:13 pm
The pizza hut staff mr. Sohel and one other member miss behave with me and my family also 50% offer not givin on takeaway.

Request you to please refund the 50% offer money and your staff member (Both) should urge for apology else i will go to consumer court and log fir against both person.

Thanks & regards,
Bhagwat rajput
Mob. [protected]

I visited one of pizza hut eating outlet situated in dombivli, maharashtra and ordered veggie fresh pizza (Veg pizza) but they served us smotten chicken pizza. I being jain couldn't even think of eating non veg. While eating pizza some felt some unsual taste and upon checking the bill that came with the servings i came to know about this. When i brought this issue to the person who was taking order, her rply was it that it was system's mistake.

Today I have ordered one medium pizza along with garlic bread and cold drink ( Combo Offer) through phone, Total Order amount confirmed here was Rs 588 and I finalised the same and the guy on other side confirmed me for delivery in next 30 min, but surprisingly I got call in 15 min that I have my pizza on my main entrance gate, I accepted the parcel and bill along with the same and as assured on call paid Rs 588 to the delivery man, after few min the delivery man again came back and said pls check I suppose the bill is of Rs 688, here I closely checked the bill and found that the Gross Amount is Rs 588 but the bill amount showing here is Rs 688, Here I refused to pay additional Rs 100 but as attached here with copy of bill it is clearly visible that the bill has been manipulated intentionally and this is an act of cheering through such a reputed chain as PIZZA HUT..
I am going to get this legalised as this is like a organised cheating scam going on any definitely PIZZA HUT Staff involvement is suspicious...

VAIBHAV RAO
[protected].

Right so it was friday and five of my friends decided to go to pizza hut in paschim vihar to try out the unlimited combo which provides you unlimited pizza and garlic bread.. We ordered four combos as one of my friend wasn't hungry... After the first serving of the pizza they refused to serve it again saying that we had shared the pizza which was clearly a lie.. This is absolutely horrible and ridiculous from pizza hut.. Bunch of #s.. Despite paying the full amount they refused to serve us.. I don't know the name of the lady but she was so arrogant... Well pizza hut you've just lost a customer.. # pizza hut now domino's is the best.. Atleast they don't turn their backs to the customers.. I want you to see into this pizza hut.. What # service # attendants.. Cheaters

I have ordered pizza worth 1140 from pizza hut on the 4th of March 2018. but the online payment failed saying gateway timeout error .finally, I got the order finally by cash on delivery . I have called the customer care many times and each time they say that the refund will happen on next three working days. this is happening over a month now. I have not got the refund yet.

Pizza hut ohh wow
They have special offers i. E unlimited pizza @249
Offer seems tempting. But i think they have best marketing style by turning off the electricity supply just for the customers to leave as its too hot inside the store without ac.
Like seriously oven and all machines in kitchen are working and just the electricity in dining area was off.
You think we are fool?
And ive been victim twice of same #.
Literally i had to leave the restaurant.
Please dont introduce such offers if you can't satisfy customer.
#disappointedcustomer

This is my third bad recent experience with Pizza Hut, Ashok Nagar within a time of 3 months.

The first time, I had ordered pizzas online. As I'm allergic to cheese, I immediately called the number given in the website. They had asked me to call the branch. So, I had to find the number from the net and call them. The numbers given in Zomato and 3 of the 4 numbers given in Justdial did not work. I finally spoke to the person who received the call and told him that my order was to be made without cheese. He said that I've called after 5 minutes of placing the order and that the pizza is already in the oven. When I informed him that I tried calling the place for a long time, he said- "so what do you want me to do?- Make another pizza?" I said Yes and that I'm allergic and to avoid cheese and if he can give any other topping instead, for which he replied, "You've already wasted a pizza, I cannot give more toppings". Does your staff realize that we are not begging for free pizzas but requesting a (heavily) paid for service? Only when my husband confronted your staff for his rude behavior in person did they even show a semblance of regret, that too only to avoid a scene in front of the single other customer that was present. They are that arrogant.

The second time, since I had a previous bad experience I had called them up before I placed the order and informed them to make it without cheese. When I went there to collect it, the pizza was not ready by the time that showed during the online order. I did not complain. I waited for 20 minutes more and collected it. When I checked the pizza, they had prepared it with cheese. When I informed them that I asked for it without cheese, I had to wait for 20 more minutes till they made another without cheese. No apologies, no regrets, again behavior as if I was asking for free pizzas when you charge so much!

The third consecutive time, 5th Feb, I directly went there with my husband and ordered the pizzas. My husband wanted it with cheese. So, we asked if it would be possible to make it half with cheese and half without. They agreed that they can. I stressed that I'm allergic to cheese to the person who took the order so that they would be careful while preparing it and also I didn't want to wait like the previous time. But this time was the most creative of all the three times! They had made the whole pizza with cheese and hid the part that is supposed to be without cheese with the pizza sauce. Does your staff have any clue about the word "allergy" and the reactions it could cause? Least bothered about customer's health though you charge a bomb for your pizzas. I used to be a regular at this outlet. I'm really really angry with your staff and service and not planning to return.

Hi,
I feel very frustrated, after 20 days also my amount not refunded.
I have ordered my pizza on 21st march 2018 through pizza hut website on line from bangalore.
I have paid 404.26 rs online for the same. My order number was 2721913.
I got a confirmation email as well on my email id. Unfortunately, i did not get delivery. The next day i called customer care, after checking they told sorry and amount will be refunded in next 10 days. I waited for 10 days when i called they again told the same story. Now it passed almost 20 days and i did not get any refund. This is pathetic.
I have attached the order detail as well for reference.

Thanks,
Pratyuish.
[protected]

I had ordered pizzas from Pizza Hut on 7 April 2018(2 triple treat meals) . By 8 April 2018, all the 7-8 people who had eaten the pizza suffered from food poisoning. It has caused us much physical and mental agony . I demand that appropriate action be taken against Pizza Hut .
Order details :
Reference number: 10251471
Name : Ashwin Rao
Email id : [protected]@gmail.com

I wanted to place an order online. Since the website or the app was unable to find my address called and placed the order. When confirmed about 50% discount on 2 medium pan pizzas was incorrectly informed by the rep that it is only for online order. When told rep that it is nir my fault that i am unable to place order online as ur website does not find my address and asked for supervisor call was dropped. On calling again called was again disconnected. On calling third time i informed that my call is being disconnected and want to speak to sup. Rep was rude and asked the purpose of the call. At last sup came inline and stated we will give the discount and so i placed the order. As i was not home my children paid for the bill. I would have never checks the bill if there wouldn't have been an issue. When checked the bill i found that i was not given full 50% discount. Called again and rep tried to convince that it includes tax. I argued that tax is added to the entire bill amount and not jus in pizza so rep accepted. Later rep argued that he can view the bill and all is good. I had taken 2 pizzas of 625/- each and should have ideally got 625/- discount. Instead i got 417/- as discount. When told that want to complain and send a picture of the bill i was told that the matter is being escalated. They will contact the store and call me back. I am still waiting for the call and my refund.
Date : 4/8/2018
Store name : devyani international ltd
Pos # t26750

I ordered 4 pizzas online and received confirmation at 8:55 pm
I followed up 2-3 times and finally received the order at 10:20 pm.
The product was not at all in eatable condition
Since the delivery was made after a long time that too in a bad condition and i waited for it
Now i have to search an alternate food.
I demand compensation from pizza hut

I ordered the pizza from pizza hut on 17th feb 2018. After some time i called from the pizza hut that they can not deliver it to my location and had to cancel the order. They said i will get the full refund withing 12 hours. But, it has been 2 months since then but still i did not get the refund. I contacted customer care 2 time but no result. They always say that they will get in touch with me and never received the call from them.
Order id: 9990435

I ordered pizza from pizza hut ra puram branch at 8.33 through swiggy but the order reached me at 9.45 and the delivery person got money from me. What happened to the 30 mins guarantee? Is it a false advertising? And there was no communication from the pizza hut and the manager was very irresponsible and i have not got any feedback from pizza hut. The pizza and garlic bread was cold as ice and i cldnt even eat it. Thank you so much for the very terrible and worst experience. Iam very disappointed with pizza hut. I know all these complaints are for eye wash, and nothing is gonna reach the management. I dunno what type of management is that. Very frustrated.

In ea mall we had pizza which was not taste nd upto there markthere service was also not nice they r not making proper pizza for take away they do for some purpose it was like # nd the pizza was had no tatse it had no spicey nd no salt i want the money to refund nd not satisfied with the pizza so i request u to give refund nd see to the mistake nd they r making pizza for name sake