Pizza Hut India Complaints & Reviews

Reffrence: ​order number : 2829553
Can any one please let me know, why this order was not delivered at all yesterday. This order was supposed to be delivered by 11:27 p. M. We waited and waited up to 00:40 a. M. It is really not good on your part to not delivered the order for pizzas and even not providing any information that the pizzas will not be delivered. Who will be responsible for this cause that we remained hungry last night. I need a detailed explanation. It is a blunder.

Also let me know that what are compensatory measures for such cases and also let me know that for this instance, why we will not approach the consumer court and lodge a complaint against pizza hut for this irresponsible behaviour and worst service.

Please provide your response in writing to me.

Also please share with me the contact information for the country head and ceo of pizza hut instantly to inform about this to them that how the pizza hut is working.

Mob: [protected]
Email: shamsunder. [protected]@gmail.com

We had a very bad experience with one of the branch supervisor mr. Amrut sector 19-20 cbd belapur pizza hut kbranch. He was very arrogant and not even listing to what we were saying, he disrespected us in front of whole store and he was very rude and it was really very bad customer experience for us... This type of experience is really heartbreaking and very frustrating.

He also mentioned that he does not care where ever you complain against me.

We request the pizza hut authority to take proper action against him so that it wont happen with any other customer.

I will be taking this to social media as well.

Ordered pizza. First they confirmed the order and assured to deliver within 30 minutes. But even after 30 mins., when my order did not arrive, i called pizza hut customer support but no one was ready to take the responsibility. I called five times, talked to five different pizza hut staff members. They were asking to contact zomato but zomato people have not provided any contact on that site.
After an hour or so, i received a message from zomato that my order had been cancelled due to non-availability of delivery boy and that they had initiated refund. But i havent received my money yet. Its been more than 3 days.
Cancelling the order after an hour is just so ridiculous!!! Extremely unprofessional!

I first placed order from the app with mobile number of [protected],
Got rejected due to server issue, money was devoted twice.
Then i ordered over phone, where in the contact person suggested the outlet and post that after 45 mins i got a call from fun republic outlet that they well not deliver.
What took them so long to decide that it’s too far?

Wasted my money first then time...
What kind of service is this?
The call center is in some distance location, and outlet.

Pathetic service

Order date: 29th april 2018
Payment id: pay_a55atpnidm32px

Ordered 2 medium pizzas through online delivery and paid through credit card. Payment of rs 656 was deducted but delivery was not made. Upon calling customer care, i was told that no order was placed and money deducted would be refunded in 5-6 days. Have called them twice after that and it has almost been a month now, still i haven't got my money back. This is just plain robbery from pizza hut. Reading similar unresolved cases here and i don't think anything is going to happen. Might have to lodge a police complaint for fraud. This kind o[censored]nprofessional behavior is just unthinkable and there's no way these people should get away with it.

Dear Sir/Mam,

Today I had the worst experience with Pizzahut. Not only pizzahut is cheating its customers but also misbehving with them. Is misbehaving with its customers is pizzahut’s New Moto?

Today, I redeemed 1980 points from my SBI Card and got a coupon worth Rs.500/- for Pizzahut. I got the coupon on my phone. I called pizzahut in the evening and they informed me that I can redeem the coupon by availing COD option while ordering online and ordered pizza and when pizza arrived a third party agent came with the delivery. He took the coupon by SMS and provided us the delivery and after 5-7 minutes he came back and said this coupon is already used.
We called the Pizza hut crown interiorz mall branch from where the delivery came and they asked us to wait for 10 minutes and they will confirm and call us back. Here the Problem started they never called back and we called them again to know. Even the people there were of no help. So what option was left for us. We made the payment.
Now next scene the Manager from crown interiorz mall called me up from my no and he tried to shout on me that to after making paymeny. I had to remind him that he belongs to hospitality industry and he has no right to talk to a customer like that. Is this the Pizza Hut which has bells in their premises to know customer is satisfied or not.

Pizzahut cheated me for that coupon and their representatives that to manager of a restraunt are nonsense ppl who shouts when the customer is not at fault.
Is this the way? Do u think customers like me will order again?

Ordered food from pizza hut's side. The payment was deducted however we never got the order id. On contacting the pizza hut, they say the payment has been received but the order cannot be completed, claiming that this is network's fault. No claim has been made as of when should i get my money back. The supervisor only has the statement that the return is handled by another department, with whom apparently, the customer cannot speak to.

I had placed an order from your website on 4th of may, amounting to rs.747. Order id: 2783751. Order was placed successfully but then it automatically got cancelled and it’s been 2 weeks and i still haven’t received my refund. Your customare care and store keeping routing me back and forth with no solution at all, only thing both the executives say is “we don’t have information regarding this”. Never had to fight so much for my own money when you are the ones to have cancelled my order and not me.

I have ordered pizza but did not get any confirmation about receiving the order. I have called to my nearest store. They too did not get any order. Money has been deducted from my account. I want to cancel my order if received and want my money refunded as soon as possible. I do not expect this to happen again. It is not at all tolerable. This should not to be repeated again.

Sir/Madam
Complaint regarding Pizza Hut Bahadurgarh Branch which is Shop no 5 Triple Metroplex in Bahadurgarh. On 15th May around 8:45 pm I Aseem Jolly a customer of pizza hut outlets called up two times from my number i.e ([protected])on the given contact number to place a order but no body picked the phone. After 15 minutes when I reached at the store on the counter there was a sales executive named Mr. Kundan whosaid that we are busy in service as there is shortess of the staff so we didn't picked up the call and directly he said please mail a complaint to our Senior Head for the concern. Which was very annoying and a bull ### answer to a customer. So I request you to see into this matter as soon as possible.
Yours Sincerely
Aseem Jolly
[protected]
([protected]@gmail.com)

I was ordering 2 medium pizzas. The amount got deducted through net banking but order didn't get placed. Reference no. Is igadndzab4. They are not even picking up the phone. My 540 rupees got deducted. Please do something as soon as possible. Their customer care mobile number is alaso not working
. Please help me resolve this.
I wiil be very grateful to you

Hi,
Some one ordering pizza online from. Pizza hut every week with my details like name address and phone number with cash on delivery option and when pizza arrived i am cancelling it. When i call customer care manager he said they can't track online orders, please have a feature to verify the customer order before dispatching food. It's loss of petrol and food.
Regards,
Huma

I had ordered a pizza from pizza hut on the 4th of may 2018 under the order number : 2784414

The order was not delivered within the 30 minutes timeline which was suggested and they said if not delivered within 30 minutes, the order would be free. After placing the order at 8:16, they sent me a delivery confirmation message at 8:36 saying the order is delivered. When called the customer care, they said, it will be delivered in the next 25-30 minutes. When i asked him about what about the 30 minutes rule, he said i need to speak to the store manager regarding that.

The order came in opened and used boxes, the food was undercooked and post having just a bite we had to throw the entire pizza as it was cold and not appetizing. I fell ill the next day after having the pizza and the store manager of ramamurthy nagar banaswadi main road of pizza hut does not even have the courtesy to call me back despite calling them multiple times over the same issue. A full refund and a compensation is due from them with regard to the same. Poor service at its best!

The customer service helpline is as pathetic and they have standard scripts which they keep repeating. They first verify your number and then say, are you calling from the same number? What crap is this kind of service?

I have seen an offer “unlimited pizza friday “ in pizza hut website. So i wanted to go a nearest pizza hut outlet near me. I know that there is no pizza hut outlet in my town guntur, so i searched the outlet in vijayawada town which is 35km away from me.in pizza hut website i have searched for the outlets offering this offer & i got one address of an outlet in lepl icon mall, patamata, vijayawada. I wanted to confirm again & so have posted a comment in pizza hut’s facebook page for offer outlets, i got reply from pizza hut saying the same outlet address. I again searched in facebook for this outlet & found an existing page with this store location. Also searched in google maps for outlet & got directions for it. I went along with my friends with a batch of 8 people. I have planned a party for all of them so, before calling everybody i have cross cheched whether everything is correct, whether the offer exists in vijayawada city or not & wheather the outlet location is correct by verifying in pizza huts website, facebook & google. And finally when i gone to the outlets address that is lepl icon mall, patamata, vijayawada. Shocking there was no pizza hut outlet there. I was surprised for being getting fooled by pizza hut even after cross verifying in facebook, pizza hut website & pizza hut support team. When i enquire in the lepl icon mall about the pizza hut outlet, they said now there is no pizza hut outlet here but it was there long back about an year ago. I felt very bad infront of my friends by bringing them so long & knowing that there is no outlet there. All o[censored]s got very much disappointed of the cancellation of this pizza hut plan as i have called them for a party & all of them came from long distances.
I don’t know why this pizza hut people didn’t remove the outlet details from the website, facebook page & even in google maps once the outlet is removed from a location.
I have replied back to pizza hut in their facebook post that there was no store located in the given address, they said they will be coming to out locality soon. I got literally so much anger for such reply.
I want to take a serious action against pizza hut for not updating the addresses & outlet details even after removing the outlet an year ago which leads to such incidents. I think there might be a lot of people who got mistaken by them till now. I also demand a compensation from the pizza hut for what they have done to me, leaving me embarrassed infront of my friends who came from far away.
I got attached some screenshots where 1st picture shows the outlet location in the website, 2nd picture shows the facebook page of that outlet which is still active & 3rd picture shows the pizza hut support team saying the outlet location when i asked for offer & outlet details.

Today we visited to pizza hut gt central, jaipur, rajasthan.
When we sited on vacated table, after few minutes waitor told rudely this table booked and we ask no any display of booking on table why u told so..
He just told again and ask to put order and after available seat will sit.
Also told same thing to deepak but he also not provide solution.
How your staff surve and behave it.

It is around 3 months now Rs. 1186.52 (593.26 *2) deducted from my credit card but not yet refunded by Pizza Hut. Pizza Hut local restaurant manager Mr. Krishna from Bangalore also written to their corporate team for the refund but my money not yet refunded by Pizza Hut corporate office. If this is called customer service? and If this is an international brand then i am sorry to say Pizza Hut is the third class brand and I will certainly fight till consumer forum. I have all the documents and proof against you.

Today i went with my friend for pizza hut it is not at all good the pizza t was very very bad taste for the first time.. Really i'm too bad with ur pizza. I'm not happy we had yesterday but dat is good to have but today i got it it's not good and also i got some bad smell in chicken tikka pizza i'm not at all satisfied with ur pizza pls let them inform make it proper taste and good food..

My amount was deducted while no order at pizza (Through pizza hut http://m.pizzahut.co.in) was booked, i just received a mail of confirming amount rs 292.95 deduction by their payment gateway software co. Razorpay. Not received any order no. Later on i found site was under maintenance and might happend due to that. My choosen order of spicy pizza was still showing in cart.

Order date - 02/05/2018, time around 7 pm
Order by - me through jio money wallet (Mobile wallet)
Payment amount - rs 292.95
Payment id - pay_a6esucao9c5ddv (Received by mail from razorpay, their payment gateway software co.)

Since it was wrongly deducted without creating pizza order due to site issue. Please manage to refund the deducted amount to my account as we couldn't get pizza of that.

Order Number: 30C7988948,

I am writing to you to raise an issue about Delivery at Pizza Hut Delivery on April 18th, 2018.

We have order Pizza on 18-april-2018 amounting Rs.1736. Now the amount is not visible on the Invoice.

I call to customer care but they not provide any solution for Duplicate Bill.
Please share the duplicate bill for claiming from the office.

I look forward...

I placed an order online (#[protected], invoice no: 20N[protected], on 26th April at 10:10 PM. Promised delivery time was 10:40PM. The delivery was made past 11PM. The store manager, Mr Nasir, told me that Rs.300/- will be refunded to my Paytm for the order worth Rs.524/-, by next day.
There has been no update since.
Your customer care keeps telling me to contact the store manager myself. Even the call back that I received told me the same thing.The store manager's phone is out of coverage/switched off/ refusing to accept calls. What do I do now?