Pizza Hut India Complaints & Reviews

Extremely soggy and tasteless pizzas, felt like it was made hours ago and just packed. Not even warm. Pasta was mostly uncooked and dry, and did not include the two pieces garlic bread as advertised by them. Paneer feels extremely old. Onions are not even chopped, sickening experience, as food looks and tastes stale. Did not include any basic additionals like oregano, ketchup, or even tissues. Will take this up on social media and other platforms if not redressed properly. Have had bad experiences before at pizza hut, but not this bad.

On 21st March 2018, I tried ordering through Pizza Hut app when I was charged on my SBI CORPORATE CARD an amount of INR 3518.02 ending with XX1547 at PIZZAHUT. However, the idiotic Pizza Hut app didn't place the order and money was charged on the Credit Card.

I've called 7 times to Pizza Hut Customer Care, however they are unable to locate the transaction and giving a run around for it. Additionally, associate like Nitu Gurung abused on the call when asked for Supervisor and was utterly unhelpful. Pizza Hut Customer care is another epitome of Pathetic service and incorrect/misleading information sharing. Payment dept, agents who pick up the calls are so pathetic that it has already made us realize that it was a blunder choosing Pizza Hut to order.

Pizza Hut charged the card and not at all helping to get a refund for it, instead they asked me to check with Bank, BillDesk and all sort of run around options.

I need my money back!!!

I usually visit this outlet of Pizza Hut in GT Central and every time staff bills differently. Specially on their basic range sometimes they apply the discount and sometimes don't saying it's not in our policy. As soon as I present the bill of last Wednesday the counter boy denied that it's not the same bill when it was... It was of last Wednesday and was on the the basic range and now they denied it's not in our system. Staff is misleading their customers by applying the discount they want to apply and always insist to get double cheese instead of Margherita when double cheese cost 435 only and Margherita costs 295 before tax. Just for their own benefit they don't provide discounts. Sometimes when their supervisor is there he gives the discount otherwise we have to pay extra.
IS IT ALL ABOUT MONEY AND SALES ?????

SERIOUSLY????

Here is the bill of one week before with Margherita discount and here is bill of today of double cheese with discount
One is 138 and other is 217. You can yourself see the difference.

I ordered online pan pizza on 17 march 2018 night and as per the policy the pizza should be delivered in half an hour but i didn't received the order.
Due to website technical issue order goes to other location and never delivered so i called the center and they apologized for it and said the money will be refund.

I thing there might be online fraud by pizza hut guys, They just taken order online and never delivered and hold the money for 10 days.
Even as per the policy the pizza should be delivered in half and if any delayed it should free but they never provide to customer.

Unnecessary my 1 hour will get waste and place another order to restaurant for dinner.

I ordered online pan pizza on 17 march 2018 night and as per the policy the pizza should be delivered in half an hour but i didn't received the order so i called the center and they apologised for it and said the pizza will be delivered in 10 min and money will be refund. After 10 min also i didn't receive my pizza and i called again. The order was delayed by half an hour and was cold.
I didn't got any refund and when i called next day for the update and they said we didn't for any complaint and call from your end and no order was delayed. I have the call records.

I am leaving in baner area pune and i ordered pizza on 18 feb 2018, when i ordered and payed the amount for pizza i got call from pizza hut, they told me we not deliver the order in your area and we are canceling the order and you will get your money within 48 hrs, but still money is not credited to my account.
Now its more than 1 month and i still not received any call from pizza hut pune

Ordered pizza online on 10th feb 2018, order no - [protected] rs. 593.26 /-
And [protected] for rs. 593.26/-. Money deducted from my credit card but at the mean time server encountered problem and money got deducted two times but order not completed. After 15 mins. Both order got confirmed by nearest store but i cancelled both order but money not received yet. Calling customer care no response. Worst service by pizza hut. Every time they tell me our technical team will call you but i never get call as well as my money.

After long time i have gone 2 pizza hut.
I order a combo veg meal of rs 149. I had paid total rs 156.in this order includes one pepsi, paneer capsicum pizza and garlic bread.
After waiting for 20 min. I finally got only
Pizza and coldrink. I asked for garlic bread
They told me just comming first take this.
I m watching whether my ordered meal garlic bread comming or not.
After finishing my pizza and coldrink i asked for garlic bread. It was still comming. I told them from where i is comming.
I got angry. I told them to return my money or i m going. I dont want to eat that stuff anymore.
Manager also not responding me.
Tell me is this the way to serve the customer. I hav order something
It should com at once
Pathetic
Not satisfied
It had happened 2 times with me.
I[censored] hav no capability to serve customer then dont serve. Close this shop

I visited pizza hut on 16 march 2018. At the time of billing, i gave rs 500 instead of rs 100. When i ask for cctv photage, they just vanish the clip of payment time..
They cheat me...
I ask for clip, after 20 min he came to me to check the clip
But he just vanish the whole clip..
Please take some strict action against them...
Address
Pizza hut,
Near kargil petrol pump
Agra
U. P
Pincode - 282007

As per pizza hut policy of 30-minute delivery or free, i ordered a pizza not more than 2 km away... But still the pizza came in around 1-hour, now the pizza was dead cold and not tasted for what i paid. The delivery boy took my bill in saying that this bill will be used for making the refund. I had paid the money online and i am constantly told by pizza hut that money will be refunded but they have not done it so. I would like to lodge the complaint against pizza hut for unfair trade practice for making false promise and duping customers and serving sub-standard food. Also, my bill is with them, but i have a clicked photo of it. This issue pending since more than a month and every time they give false assurance but no action.

Pizzahut order
Hi molishree,

Thank you for ordering with pizza hut, home of the tastiest pan pizza!

We are delighted to serve you.

Here's your order summary.

Order number : 2711609
Sr no items price quantity sub total
1
Triple treat box non veg
Pan, medium | serves 2
+ country feast
+ tandoori paneer
Garlic bread stix
Texas garlic dip
Potato poppers
Tandoori pocket paneer
Inr 699.0 1 inr 699
Total inr 733.96
Total tax (Cgst + sgst)

Inr 34.96

You saved

Inr 0.0

Amount to be paid

Inr 733.96

Payment mode
Online payment

Order type
Delivery

Order time
Friday, 02 march 2018 12:29:29

Selected time
Your order will be delivered approximately on 12:59:29

Delivery address

Molishree
Near s. F. S shopping centre 5/302-a s. F. S agarwal farm mansarovar, 5/302a, sfs manasarovar, hans vihar, sector 2, mansarovar, jaipur, rajasthan 302020, india
Jaipur rajasthan
India
Zip/post code:
Mob: [protected]
Email: [protected]@gmail.com

Enjoy your meal!

Team pizzahut.

Think pizza, think pizzahut

Terms & conditions

Order of 4 or more pizzas qualifies as a bulk order, hence not applicable for 30 minutes or free.
Invoice will be provided at time of delivery/takeaway. T&c apply.

Pizzahut - facebookpizzahut - youtubepizzahut - twitter
For any order related queries, please call our call center at 39883988.
This is an automated message - please do not reply to this email
For more details, please visit www.online.pizzahut.co.in/termsandconditions


— forwarded message —
From: "pizzahut"
Date: 02-mar-2018 12:31 pm
Subject: order placed : order no. 2711609
To:
Cc:

Pizzahut order
Hi molishree,

Thank you for ordering with pizza hut, home of the tastiest pan pizza!

We are delighted to serve you.

Here's your order summary.

Order number : 2711609
Sr no items price quantity sub total
1
Triple treat box non veg
Pan, medium | serves 2
+ country feast
+ tandoori paneer
Garlic bread stix
Texas garlic dip
Potato poppers
Tandoori pocket paneer
Inr 699.0 1 inr 699
Total inr 733.96
Total tax (Cgst + sgst)

Inr 34.96

You saved

Inr 0.0

Amount to be paid

Inr 733.96

Payment mode
Online payment

Order type
Delivery

Order time
Friday, 02 march 2018 12:29:29

Selected time
Your order will be delivered approximately on 12:59:29

Delivery address

Molishree
Near s. F. S shopping centre 5/302-a s. F. S agarwal farm mansarovar, 5/302a, sfs manasarovar, hans vihar, sector 2, mansarovar, jaipur, rajasthan 302020, india
Jaipur rajasthan
India
Zip/post code:
Mob: [protected]
Email: [protected]@gmail.com

Enjoy your meal!

Order number - 3676

I had ordered pizza on 10 march 2018 at 7.00 pm. But i haven't got delivery. At around 10pm store manager called me and said that order is cancelled and money will be refunded in 24 days. But there is no email or sms about cancellation. And store person has blocked my number now so that i shouldn't call him and customer care is also not supportive. They are listening to store person and also they are disconnecting my call again and again. Store person is very rude

My name is jaypreet and i am a regular customer of pizzahut. I order pizza 4-5 times in a week. Today,[protected] was out of service. So i called viman nagar, pune's pizza hut center. They assured i will get pizza as soon as possible. I waited for pizza for 1 hour and then also i didnt get my pizza. So, i called them back. I came to know that they didint place my order. The manager was too rude. He said that they do not provide personal size pizzas for delivery. Then how come i order them online every time and i get the pizzas?? If pizzahut is giving such service to its regular customer, i dont want to be a pizzahut customer.

Hello, i placed online an order for 2 medium pizza and paid through internet banking and it is confirmed by your mail from "team razorpay" and payment id: pay_9k4ss9w00tizzb for rs. 572.26. This order is booked thru our mobile.
Immediately after making payment, i got a sms with message that "your order 2713972 is cancelled. Would you like to order some thing else? www.pizzahut.co.in."
Not able to understand why it is happened and when calling to customer care, they listen for 2 minutes and after that saying they are not hearing, disconnected the call.

It is happened twice to us. Yesterday and today 11:15am.

Can i expect a call from your customer care why it is happened?

Thanks

Santosh gupta

As per the offer online i[censored] take away u get any pizza at 50% off . So we had gone to the nearby pizza hut store which is located at tandon mall, andheri east. I had ordered the pizza which were costing rs545 in the pamphlet as well as online the same pizza was charge for rs595. So we complained in customer care but we dint get a proper response, however they gave us the store number. So we asked them abt this matter so they said they had charged because we had dined in .but it is clearly mentioned on the bill it's a take away order .even the staff were rude .they dint wanted to take any interest in this matter . I hope done immediate action will be taken .

— forwarded message —
From: "pizzahut"
Date: 02-mar-2018 12:31 pm
Subject: order placed : order no. 2711609
To:
Cc:

Pizzahut order
Hi molishree,

Thank you for ordering with pizza hut, home of the tastiest pan pizza!

We are delighted to serve you.

Here's your order summary.

Order number : 2711609
Sr no items price quantity sub total
1
Triple treat box non veg
Pan, medium | serves 2
+ country feast
+ tandoori paneer
Garlic bread stix
Texas garlic dip
Potato poppers
Tandoori pocket paneer
Inr 699.0 1 inr 699
Total inr 733.96
Total tax (Cgst + sgst)

Inr 34.96

You saved

Inr 0.0

Amount to be paid

Inr 733.96

Payment mode
Online payment

Order type
Delivery

Order time
Friday, 02 march 2018 12:29:29

Selected time
Your order will be delivered approximately on 12:59:29

Delivery address

Molishree
Near s. F. S shopping centre 5/302-a s. F. S agarwal farm mansarovar, 5/302a, sfs manasarovar, hans vihar, sector 2, mansarovar, jaipur, rajasthan 302020, india
Jaipur rajasthan
India
Zip/post code:
Mob: [protected]
Email: [protected]@gmail.com

Enjoy your meal!

Team pizzahut.

Think pizza, think pizzahut

Terms & conditions

Order of 4 or more pizzas qualifies as a bulk order, hence not applicable for 30 minutes or free.
Invoice will be provided at time of delivery/takeaway. T&c apply.

Pizzahut - facebookpizzahut - youtubepizzahut - twitter
For any order related queries, please call our call center at 39883988.
This is an automated message - please do not reply to this email
For more details, please visit www.online.pizzahut.co.in/termsandconditions

This was actually in regards to opening of a new branch in a place relatively close to kolkata, namely bolpur, santiniketan. The crowd here is majorly comprised o[censored]niversity students due to the presence of visva bharati university which hosts close to 20, 000 students from kolkata and from other places throughout india. However even with such a diverse crowd, there are not many places to eat which basically is bad for both the parties : you and us. With such a huge potential crowd at such a place, a pizza hut outlet here is bound to do business very well. So as a student studying here, i request you to open an outlet here. It is bound to be hugely profitable with the present crowd of bolpur.

Order No:#[protected], Invoice No.2018-03/C/11016853. Ordered from: Pizza Hut, No.16, 21st Main Road, M.C. Layout, Vijayanagar, Bangalore-560 040. order placed on 03.03.2018 at 05:20 PM, I had placed an order for Garlic Bread Spicy Supreme (1 No.) Rs.149/- and Veggie overload Pizza (1 No.) Rs.329/-, totalling to Rs.512/-including GST and delivery charges. I have made this payment through Yes Bank Credit Card. However, on placing the order, I have received the item on 03.03.2018 at 06:19 PM to my residential address. But the delivery boy has received the amount of Rs.512/- in cash also showing in his mobile the words 'collect from the customer Rs.512/-'. I had told him to talk to the swiggy manager and get back to me. He has received an amount of Rs.512/- in cash. After sometime, I have received a message on my mobile that the payment made by me through Yes bank credit card has been successful. In this regard, I request you to kindly refund an amount of Rs.512/- to me at the earliest. Regards

Hi,
I was provided a pizza hut voucher from my company as a appreciation.
I was at the outlet to consume it and the pizza hut staff told me that the coupon is not yet active and they are getting an error 'not yet registered'. She also wrote the coupon code with other coupon codes. I guess they write it make sure it is not used again or for some official purpose. I wrote mail to the voucher provider and asked them to check the coupon. They replied by saying that voucher is active and i can redeem it at the store. I went to the store again to redeem it and it showed new error now 'no balance'. I mailed voucher providers again with the issue. I got a reply from them that the coupon code has been consumed on feb-23, 11:15 am. I always went to the outlet in evening time. So for the first time when i went to redeem it, staff member wrote down the coupon code and showed me the error. Then they used the coupon. I have the store details and date-time of when the voucher was consumed from voucher provider. So, this is a new scheme used by pizza hut people to cheat their customers.

Hi team,

I am regular customer at j p nagar 5 th phase but i was surprised that there no ac working n i came to order margherita medium but the discount is applicable said by precilla emp but as per the display out there is condition mentioned. Manger asha is on leave today sunday dated: 4 march 18

Needed to check n take an action on the same.

Rgds
Girish malli
[protected]