Pizza Hut India Complaints & Reviews

I had ordered reference 9574981and it got mistakenly placed to kalyani nagar outlet which was supoosed to be placed on kothrud outlet. So i called customer care and the person i spoke to transferred the order to kothrud outlet but when i went to pickup[protected] i came to know that i need to pay and previously paid amount will be creditted to my account but so far i haven’t receive any message or mail so can you help me on getting the refund...

Pizza hut cheats customers!!!

I ordered a pizza from the cmh road pizza hut at indiranagar on 17th november 2017. From the registered mobile number [protected]. Fourth time in a row my pizza was delivered late! I put my foot down and asked the store manager to refund my money as it was a credit card payment. At first he made many excuses and then he agreed to do it. I also called up customer care and they assured me that the...

The worst experience ever. First of all i was misguided about the offer and they refused to cancel the order. Later i told them to home deliver and they refused. Then i asked for more chilly flakes and they also denied that. The pizza was supposed to be delivered within 20mins and it took them 50mins. After opening the box the box was stuck to the cheese and paper came out from that which was spread entirely on the pizza. After so many mistakes...

It has been a week and i'm yet to receive a refund for order no-1819 placed on 29th november 2017. I made an online payment, the site crashed and the order had gotten cancelled but the money had been debited from my account. I called the restaurant and they said the money would be refunded within 5-7 working days. Please look into the matter and respond at the earliest...

I placed an order on the app on 1st dec' 17 which comfirmed at the end of the order being placed and the money got deducted from my bank account, however i got an email 5 minutes later stating the order is cancelled and i will recieve the refund. I called in to check what was the matter and i was told not to worry about it as the order was showimg comfirmed and that i should recieve it within sometime. I waited for my order which never arrived...

Hi
I placed pizza order three times, twice on nov-9 and one time on nov-11 and every time my money of rs.728 got deducted but everytime i received attached error message.
I raised the complaint to my bank as well but they have enquired and told me since the transaction was done hence it has to be refund initiated from pizza hut side.
I have attached all three responses which i received. Kindly initiate refund....

I placed an online order near picnic garden road(kolkata). your pizza hut app was showing that the order no is 16 and will be deliver within 30 mins but your delivery boy called me and told it will deliver within 1 hour and the behavior of boy was not good. Then he transferd my call to the manager he told give us 5 mins extra we will reach on your address. The delivery boy came after 15 or 20 mins of my order delivery time. I talked to the...

We have ordered pizza online and done payment online but payment has done but order has not placed and cancelled but refund is not done. When called customer care they are saying order is cancelled and now saying order detail is not available. Order placed with name laxmi patil. We have bank transaction showing payment to pizza hut with amount 585ts...

I received soft bread bases undercooked made in great hurry. Who will pay for pizzas if he gets soft breads instead?
Your delivery boy wanted a female to come down all the way to society gate bus stand to pick up the delivery!
The delivery boy didn't even pick my call when i wanted to show him soft breads we had received - total waste of money!!!
Is this your customer service??...

I did an online ordering on november 2nd for 824 rupees. The money was debited from my account however the order didn’t go through. I’ve been asking for a refund since then..
I’ve called the pizza hut customer support for more than 5 times and each time i called, i get response “our concerned team will call you in 5 minutes” which has never happened.
This is the worst experience i’ve ever had..
I’ve also...

I placed order through website in my mobile. I made a payment of ₹404.28 (Paid through upi, using phonepay) amount got deducted but haven't received any order confirmation message. On further calling customer support they told your order hasn't placed refund will be done within 11 working days. I seriously felt bad about this. I don't know why don't fix bugs in sites when some customer already raised issues. Such bad experience ever...

Hi,

I order pizza online 8th nov, at that time payment page after submit card details transaction failed due to some network issue. But receipt id generated-[protected] and 560.50 got debited to my account after few dates i received the 475.00 rupees to my account and rest amount pizza hut didn't given. I called so many times customer care but they didn't respond.
I order online with this number [protected]....

Hi
I ordered two pizzas under the order number[protected].
I stay in mumbai and somehow the order got placed in noida outlet. I tried to transfer the order to powai outlet but there was no response from the outlet.

After the cancellation i was sure of refund in 5-7 working days, but i haven't received it yet.

Can you please look into the matter...

I ordered pizza online on 7th sept, it was not delivered saying the order is gone to wrong stored after 45min of order time. I requested for refund, it was told money would get transferred within 48 hours.

It has been more than two months neither money got refunded nor i got a response to my many follow-up phone call compliant and online complaints. I never expected such kind of fraud and unprofessionalism from the pizzahut...

I ordered pizza on 29 oct'17, made the payment via paytm and cancelled that within 5 mins. (And then ordered another pizza for cod).
When called the pizaahut, they said, i'll get the refund in 5-10 working days — i waited for that but didn't get the refund. And again called number of times after that — every time i call, i have to tell the whole story again as they don't even make history of the calls they get.
Then i finally...

I placed an order on 19th Nov and made payment thru Paytm, the order was not completed but payment deducted from my Paytm account. I contacted Paytm helpline for refund but they replied that payment was completed, attached is the screen shot with txn id. No response from pizza hut regarding refund. Also no helpline number or email id to contact them....

I had ordered some pizza on 5/11/2017 at approx. 8:40 pm, paid amount online from citi credit card, amount deduced but confirmation not received so i again order same pizza amount deduced and confirmation received but i received confirmation for first order after 10 min. Of order, so i had called to customer care multiple times to cancel one order but all the line was busy.in next 30 min. Delivery boy has come with 2 pizza so i told all this...

I had ordered for pizza on 1st november. The money has been deducted from my debit card and the order did not go through. (634). Called up pizza but no proper answer. I want my refund back. I had called up icici customer care and given a complaint. (Sr[protected]. I want my refund back. Please help me in getting the refund back
2 01/11/2017 01/11/2017 vin/pizzahut /[protected]/0 634.22,
Find the screen shot of the payment.br...

Dear sir/Madam
This is to bring to your kind notice that I ordered a pizza online from pizza Hut outlet and it was successfully confirmed then someone from the outlet called me and said, "we don't deliver at ur location". Why have you accepted my order when you can't deliver it to me. I had guests at my place and your such a reply made me feel so embarrassed in front of my guests. I will never order from pizza Hut now....

I placed an order on feb 26th 2017 for a sum of rs 780/-. The payment went through but the order did not get placed. When i had written about the same to mobikwik merchant for refund (Since the payment was via mobikwik wallet), they said that the pizza hut india had informed them saying that the order was placed. However, when i had called pizza hut india customer care number, they said that no order was placed on feb 26th 2017.
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