Pizza Hut India Complaints & Reviews

Order number - 3676

I had ordered pizza on 10 march 2018 at 7.00 pm. But i haven't got delivery. At around 10pm store manager called me and said that order is cancelled and money will be refunded in 24 days. But there is no email or sms about cancellation. And store person has blocked my number now so that i shouldn't call him and customer care is also not supportive. They are listening to store person and also they are disconnecting my call again and again. Store person is very rude

My name is jaypreet and i am a regular customer of pizzahut. I order pizza 4-5 times in a week. Today,[protected] was out of service. So i called viman nagar, pune's pizza hut center. They assured i will get pizza as soon as possible. I waited for pizza for 1 hour and then also i didnt get my pizza. So, i called them back. I came to know that they didint place my order. The manager was too rude. He said that they do not provide personal size pizzas for delivery. Then how come i order them online every time and i get the pizzas?? If pizzahut is giving such service to its regular customer, i dont want to be a pizzahut customer.

Hello, i placed online an order for 2 medium pizza and paid through internet banking and it is confirmed by your mail from "team razorpay" and payment id: pay_9k4ss9w00tizzb for rs. 572.26. This order is booked thru our mobile.
Immediately after making payment, i got a sms with message that "your order 2713972 is cancelled. Would you like to order some thing else? www.pizzahut.co.in."
Not able to understand why it is happened and when calling to customer care, they listen for 2 minutes and after that saying they are not hearing, disconnected the call.

It is happened twice to us. Yesterday and today 11:15am.

Can i expect a call from your customer care why it is happened?

Thanks

Santosh gupta

As per the offer online i[censored] take away u get any pizza at 50% off . So we had gone to the nearby pizza hut store which is located at tandon mall, andheri east. I had ordered the pizza which were costing rs545 in the pamphlet as well as online the same pizza was charge for rs595. So we complained in customer care but we dint get a proper response, however they gave us the store number. So we asked them abt this matter so they said they had charged because we had dined in .but it is clearly mentioned on the bill it's a take away order .even the staff were rude .they dint wanted to take any interest in this matter . I hope done immediate action will be taken .

— forwarded message —
From: "pizzahut"
Date: 02-mar-2018 12:31 pm
Subject: order placed : order no. 2711609
To:
Cc:

Pizzahut order
Hi molishree,

Thank you for ordering with pizza hut, home of the tastiest pan pizza!

We are delighted to serve you.

Here's your order summary.

Order number : 2711609
Sr no items price quantity sub total
1
Triple treat box non veg
Pan, medium | serves 2
+ country feast
+ tandoori paneer
Garlic bread stix
Texas garlic dip
Potato poppers
Tandoori pocket paneer
Inr 699.0 1 inr 699
Total inr 733.96
Total tax (Cgst + sgst)

Inr 34.96

You saved

Inr 0.0

Amount to be paid

Inr 733.96

Payment mode
Online payment

Order type
Delivery

Order time
Friday, 02 march 2018 12:29:29

Selected time
Your order will be delivered approximately on 12:59:29

Delivery address

Molishree
Near s. F. S shopping centre 5/302-a s. F. S agarwal farm mansarovar, 5/302a, sfs manasarovar, hans vihar, sector 2, mansarovar, jaipur, rajasthan 302020, india
Jaipur rajasthan
India
Zip/post code:
Mob: [protected]
Email: [protected]@gmail.com

Enjoy your meal!

Team pizzahut.

Think pizza, think pizzahut

Terms & conditions

Order of 4 or more pizzas qualifies as a bulk order, hence not applicable for 30 minutes or free.
Invoice will be provided at time of delivery/takeaway. T&c apply.

Pizzahut - facebookpizzahut - youtubepizzahut - twitter
For any order related queries, please call our call center at 39883988.
This is an automated message - please do not reply to this email
For more details, please visit www.online.pizzahut.co.in/termsandconditions

This was actually in regards to opening of a new branch in a place relatively close to kolkata, namely bolpur, santiniketan. The crowd here is majorly comprised o[censored]niversity students due to the presence of visva bharati university which hosts close to 20, 000 students from kolkata and from other places throughout india. However even with such a diverse crowd, there are not many places to eat which basically is bad for both the parties : you and us. With such a huge potential crowd at such a place, a pizza hut outlet here is bound to do business very well. So as a student studying here, i request you to open an outlet here. It is bound to be hugely profitable with the present crowd of bolpur.

Order No:#[protected], Invoice No.2018-03/C/11016853. Ordered from: Pizza Hut, No.16, 21st Main Road, M.C. Layout, Vijayanagar, Bangalore-560 040. order placed on 03.03.2018 at 05:20 PM, I had placed an order for Garlic Bread Spicy Supreme (1 No.) Rs.149/- and Veggie overload Pizza (1 No.) Rs.329/-, totalling to Rs.512/-including GST and delivery charges. I have made this payment through Yes Bank Credit Card. However, on placing the order, I have received the item on 03.03.2018 at 06:19 PM to my residential address. But the delivery boy has received the amount of Rs.512/- in cash also showing in his mobile the words 'collect from the customer Rs.512/-'. I had told him to talk to the swiggy manager and get back to me. He has received an amount of Rs.512/- in cash. After sometime, I have received a message on my mobile that the payment made by me through Yes bank credit card has been successful. In this regard, I request you to kindly refund an amount of Rs.512/- to me at the earliest. Regards

Hi,
I was provided a pizza hut voucher from my company as a appreciation.
I was at the outlet to consume it and the pizza hut staff told me that the coupon is not yet active and they are getting an error 'not yet registered'. She also wrote the coupon code with other coupon codes. I guess they write it make sure it is not used again or for some official purpose. I wrote mail to the voucher provider and asked them to check the coupon. They replied by saying that voucher is active and i can redeem it at the store. I went to the store again to redeem it and it showed new error now 'no balance'. I mailed voucher providers again with the issue. I got a reply from them that the coupon code has been consumed on feb-23, 11:15 am. I always went to the outlet in evening time. So for the first time when i went to redeem it, staff member wrote down the coupon code and showed me the error. Then they used the coupon. I have the store details and date-time of when the voucher was consumed from voucher provider. So, this is a new scheme used by pizza hut people to cheat their customers.

Hi team,

I am regular customer at j p nagar 5 th phase but i was surprised that there no ac working n i came to order margherita medium but the discount is applicable said by precilla emp but as per the display out there is condition mentioned. Manger asha is on leave today sunday dated: 4 march 18

Needed to check n take an action on the same.

Rgds
Girish malli
[protected]

Visited pizza hut at delapeer road bareilly today on 3rd march 2018 at 7.30pm. After wait of 10 minute while place order of overloaded meal. Staff confirm that same can not place in physical and need to submit online only. My complaint is if this was the case you may post such information as notice so that one may save his time. Heavy mosquitoes welcome you while enter i this phd store.

Nitin shiva
[protected]

We placed an order in pizza hut, xperia mall on 1st march at 10:16 pm and despite the order being eligible for 30 minutes or free delivery, our order reached after 45 minutes i. E. Around 10:55 pm.
We tried to contact pizza hut so many times to get our refund coz ours was prepaid order but executive from pizza hut denied and said we don't have any such policies. If this is the case then why do pizza hut promote / mention this on delivery boxes. This is fraud. Pizza hut should take some effort saving it's brand name.

I am grate lover of pizzhut's foods but last night i got very bad experience in my life that i know in that in your bareilly outlet
No reservation for table's but last night i with my family sitting on a table you serving boy came to me that that table is book from 2 hours but their is no tag or reservation sig on that table
I feel very bad,
When i am paying same as that costumer, this is not right way

I visited a pizza hut store in shimla and i was refused the scheme that's been advertised on television daily which says avail 50% off on medium pizzas any day 11 am to 11 pm on take away orders... I tried calling customer care but they keep giving me new nu. Bers and shoving me around... This is very unprofessional and unacceptable... I want to know the reason for not giving me the scheme benefits as advertised or i'll go to the consumer court against your cheating stunts... Ps now i know why domino's is doing better than you guys...

Order no : 10050449

No time discipline at all from pizzahut and they delivered cold pizza, which is not at all expected.
The delivery did not contain all the items ordered and moreover the order reached me ore than 45 mins. Ordered at 8.54 pm and received at 9.20 pm. More than 45 mins. Also it did not contain the texas garlic dip which we ordered through order no : 10050449.
The pizza was very cold, was not eatable at all. Though we informed the delivery boy about the missing item, he didnt respond well. I never expected such wort delivery by pizzahut, this was my wort experience with pizzahut. From now onwards i will not order anything in pizzahut, and will tell all my friends not to order. Please do not promise about quality and delivery time if you cannot keep up.

I had ordered my pizza at 8:30 on 25th feb and i received only at 9:45, in the meantime 3 swiggy boys went there waited for 25 mins each and cancelled the order cause pizza hut (Nungambakkam) were not able to make 2 medium pizza. That is why from the best pizza place its gone to be the worst. Terrible mangement, service, hygiene and in short losing cutomers in a blink.

I ordered for a medium sized pizza. The pizza was not roasted properly. The vegetables were not cooked. The sauce inside the pizza had no good taste and was not stuffed inside it. Pizza hut had a great reputation before. I never expected pizza hut to be so worse. The taste, the flavour, the charisma of pizza hut has completely spoilt i never suggest it to anyone.

Dear team,

I placed an order for (Mobile no. [protected], name: mudrika thukral) on 18/2/2018 through your website. I tried two times. The error page displayed for both the attempts.
Fortunately, i got an email with a single success order (Order-id[protected]. But the amount has deducted multiple times.
Please check and refund my amount of rs. 278.26 asap.

Screenshots of both the transactions are below:

Date narration cheque/ref. No. Value date withdrawal deposit closing balance
18 feb 2018 lhdf[protected]-billdkyumrestaurants [protected] 18 feb 2018 278.26 36, 826.52
18 feb 2018 lhdf[protected]-billdkyumrestaurants [protected] 18 feb 2018 278.26 37, 104.78

I had ordered for pizza online today, 18/02/2018, giving my full residential address, and of course before making the payment. I also received confirmation saying the same will be delivered within 12:53 hours. Later someone called up and said, it cannot be delivered at sector 76. I dont know what is the confusion since i had very clearly given my full address which includes 'sector 76' before confirming the order. I have read the terms and conditions which says delivery within the defined delivery area. I am general public, i do not know the pizza delivery zone, i tried by typing my address and it accepted and also provided me a confirmation. I also asked for alternate options by picking up from a nearby pizza hut or somwhere else for which also i got no as an answer from the customer care number which was listed in my order, i. E ;[protected], pizza hut, sector 61 noida. Also i got a call from one of the executives who denied delivery and also abrubtly cut the call on my face after giving me the news. The call was from [protected]. I did not and do not want cancellation and get a credit after 21 days as the customer care executive told me. Even otherwise i do not expect a cancellation and return of payment, when actually i had ordered for food and not 'money'. Also their website is so bad that i am not even able to lodge a complaint. It keeps on saying provide a correct mail id, when i have correctly submitted my mail id. (Copy enclosed)

I am venkatesan gopalan.

I visited alongwith my family to the pizza hut, r s puram, coimbatore on 14/02/2018 at 20:50. Soon after we settled, i noticed that the centre was short of service personal and i enquired with a female staff who attended our table on the expected time for serving us. Until 22:30 (1.30 hour) we were only served with starters that we ordered and no staff were seen around… as i stepped into the kitchen and looking for some assistance, a person by name mr. Sathish turned up and started to give some regular story as short of staff, heavy traffic and etc. Soon after, another person by name mr. Manoj spoke to me over telephone and expressed a similar statement. As it was very late and my family members were starving for something, we decided to leave the place and i have left my number with the cash counter so that the owner/franchisee to contact me soon after he/she is made aware of the instance…

I have never experienced such a poor service from a reputed brand like pizza hut anywhere in the world except this centre… if pizza hut consider this a valid grievance from a customer, let them take necessary measure so that the brand name stands good in the market.

I was issued a tax invoice vide # t1016756.

Pizza hut
223, 224, 257, indrapuram habitat center, pn 16, f blk
Indrapuram
Ghaziabad - 201010 [protected]

Fcd. [protected]@dil-ricorp.com

This is to express my disgusting experience in pizza hut indirapuram habitat center, which could not have been worse.

Being an early bird at 6 pm and with only 2 other customers at the outlet, i placed an order for a medium pizza along with my wife. After already waiting for 30 minutes and with 2 wrong orders (Which i returned), an unapologitic store guy informed me that they have made the order wrong again and thet they would need 10 minues more. Already disgusted by the experience, i still decide to wait — but to my surprise they made the 3rd order wrong as well... I ordered for a medium chkn italiano and they made something else.

Bow the question is at 6 pm in teh evening and with only 4 other coustomers, is it so difficult to manage a dine in order — clearly it defines that that the store is not worth and can not manage any orders at all.

After waiting 1 hour, with 3 wrong orders i was asked to leave and the store guy returned me the money. They cant handle my order as the cook got confused and didnot understand.

This is terrible, this is my 3rd disgusting experience with pizza hut and i have well recorded this in a video which i will publish online.

Pizza hut indirapuram habitat center is not worth visiting and can not handle a propoer customer experience.

A store manager mobile # [protected] alo tried to call me and give lame excuses. Why these people are even there in the system?

I will put my feedback anywhere that i can and make people understand that pizza hut is not worth an experience. Enough of fooling around with people.

I will also put this on dominos page and make people realize as to hy dominos is a better customer experience!